Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352265
Complaint Date: 2020-08-31
Fail Date: 2020-08-28
Manufacturer’s Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: PALISADE
Model Year: 2020
Summary
FRONT WINDSHIELD. WHILE IN MOTION WE OCCURRED A CRACKED WINDSHIELD WITH ONLY 1500 MILES ON THE CAR. AFTER INITIAL WINDOW HIT, THE WINDSHIELD BEGAN CRACKING RAPIDLY.
Read More...NHTSA ID Number: 11352266
Complaint Date: 2020-08-31
Fail Date: 2020-05-10
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2013
Summary
I AM HAVING PROBLEMS WITH RODENTS GETTING INTO MY CAR. I FEAR THAT THEY ARE CHEWING ON ELECTRICAL WIRING AND THERE IS POSSIBLE DISTRACTION TO THE DRIVER. WHEN I WAS DRIVING (CAR WAS MOVING) A MOUSE CRAWLED UP ON MY SHOULDER. THESE PROBLEMS APPEAR TO BE A PROBLEM WITH THIS MODEL TOYOTA AND COULD CAUSE A DISTRACTION TO THE DRIVER AND A DRIVING ISSUE WITH WIRING.
NHTSA ID Number: 11352267
Complaint Date: 2020-08-31
Fail Date: 2020-08-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: FIAT
Vehicle/Equipment Model: 500X
Model Year: 2016
Summary
RECEIVED (2) RECALL NOTICES SO FAR ON MY 2016 500X EASY AWD, 1) FOR POWERTRAIN - CAR SHIFTS TO NEUTRAL UNEXPECTEDLY (WHICH MINE WAS DOING AT THE TIME) AND 2ND FOR ENGINE COOLING FAN MODULE (V54 - SERVICE ENGINE LIGHT APPEARS AND DRIVE MODE UNAVAILABLE) THIS I WAS NOT HAVING AN ISSUE WITH AT THAT TIME. BOTH TIMES, THE DEALER SAID MY CAR WAS NOT PART OF RECALL. 1ST RESOLVED DUE TO HIGH OIL CONSUMPTION, SO HAVE TO ADD A QRT OF OIL EVERY 2 WKS. UPDATED RECALL WAS SENT OUT ON OCT 2019 FOR ENGINE COOLING FAN, WHICH MY MAKE AND MODEL IS NOW INCLUDED. I NEVER RECVD THIS NOTICE BECAUSE DEALER REMOVED ME FROM THE DEALERCONNECT CLAIM GLOBAL RECALL SYSTEMS (GRS) AND VEHICLE INFORMATION SYSTEM (VIP) WHEN I CALLED 1ST TIME AS NOT APPLICABLE. MY CARS SERVICE ENGINE LIGHT CAME ON AUG 10, 2020 AND DRIVE MODE UNAVAILABLE ALERT, THROWING CODE P0481, INTENSE HEAT WAS COMING FROM ENGINE THOUGH TEMP GAUGE AT NORMAL LEVELS. I JUST HAPPENED TO FIND THE RECALL ONLINE WHILE TRYING TO FIND WHAT CODE MEANT. CALLED THE FIAT CHRYSLER AUTOMOBILE (FCA) RECALL ASSISTANCE CENTER THIS TIME INSTEAD OF DEALER AND THEY LOOKED UP MY VIN AND FOUND IT IS ONE THAT IS AFFECTED AND SCHEDULED THE APPT FOR ME WITH MY LOCAL DEALERSHIP. MY CONCERN IS THAT THE DEALER INSTRUCTION ON THE RECALL SPECIFICALLY SHOWS WHICH FAN MODULES HAVE BEEN AFFECTED (BU /FB MODULES ONLY) & WHAT TO LOOK FOR YET THE DEALER NEVER BOTHERED THE FIRST TIME, JUST DENIED ME OVER THE PHONE. WHO KNOWS WHAT KIND OF DAMAGE IT'S CAUSED AFTER ALL THIS TIME AND ALL THEY HAD TO DO WAS POP THE HOOD AND CHECK IF FAN MODULE HAS A PLASTIC HEAT SHIELD OR A METAL HEAT SHIELD WITH METAL TOP HAT IN CENTER OF MOTOR INSTEAD OF A PLASTIC CIRCLE IN CENTER OF MOTOR. THIS WOULD HAVE PREVENTED WHERE I AM NOW, UNABLE TO WORK (I AM A RIDESHARE DRIVER), LOSING MONEY AFTER AN ALREADY COSTLY PANDEMIC. NHTSA SITE DOESN'T SHOW THIS RECALL YET WITH VIN IN SYSTEM?
NHTSA ID Number: 11352268
Complaint Date: 2020-08-31
Fail Date: 2020-08-11
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: SIERRA 1500
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR CONDITIONER DID NOT COOL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE KING CADILLAC DEALER, LOCATED AT: 1700 W EVANS ST, FLORENCE, SC 29501 WHERE IT WAS DIAGNOSED THAT THE CONDENSER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
NHTSA ID Number: 11352269
Complaint Date: 2020-08-31
Fail Date: 2020-08-23
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2012
Summary
WHILE DRIVING ON THE HYWAY AT 65 THE ENGINE SEIZED AND BROKE THE ENGINE BLOCK SPRAYING OIL ONTO THE HOT EXHAUST ALMOST CATCHING FIRE. THIS ENGINE HAS BEEN VERY WELL MAINTAINED AND GAVE NO WARNING SIGNS OF HAVEING A PROBLEM. A CONNECTING ROD BEARING STARVED FOR OIL AND BROKE THE ROD. HYUNDAI WAS CONTACTED AND DECLINED TO INSPECT OR INVESTIGATE THIS ENGINE FAILURE AND ALMOST CATCHING FIRE. THEY ALSO DECLINED TO HELP WITH THE REPAIRS OR COSTS I SPOKE TO MARIA AT HYUNDAI CORPORATE AND MY CASE NUMBER WITH HYUNDAI WAS 17260696 ALSO THE AVALIABILLITY OF THE REPLACEMENT ENGINE IS LIMITED TO A SHORT BLOCK BECAUSE HYUNDAI DOES NOT HAVE ENOUGH ENGINES TO REPLACE THEM ALL THAT ARE GOING BAD SADLY MY CAR IS ONE YEAR OFF FROM FALLING UNDER THE ENGINE RECALL SO IM STUCK FOOTING THE BILL
NHTSA ID Number: 11352270
Complaint Date: 2020-08-31
Fail Date: 2020-07-23
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2018
Summary
THE 2018 JEEP WRANGLER BEGAN HAVING PROBLEMS IN OCT OF 2019 WITH A RACING ENGINE AND ELECTRICAL ISSUES, MAY OF 2020 THE CAR HAD SEVERE ELECTRICAL ISSUES AND THE DEALERSHIP COULD NOT FIND ANYTHING WRONG. THE CAR WAS AT THE DEALERSHIP FOR 5 DAYS. IN JUNE THE SAME ELECTRICAL PROBLEMS OCCURRED AND IT WAS AT THE DEALERSHIP FOR 6 DAYS. WHEN THE CAR WAS RETURNED TO US THE DEALERSHIP SAID NOT TO DRIVE IT VERY FAR. ON JULY 23RD. THE CAR WENT ROGUE IN REVERSE AT 60 MILES AN HOUR BACKWARDS. NO PRESSURE TO THE ACCELERATOR, IT JUST TOOK OFF, IT HAS BEEN DETERMINED THAT THE BRAKING SYSTEM DID NOT WORK. IT WAS IN OUR DRIVEWAY.
NHTSA ID Number: 11352271
Complaint Date: 2020-08-31
Fail Date: 2019-08-31
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: PASSAT
Model Year: 2003
Summary
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN ACTUATOR/SOLENOID NEEDED TO BE REPLACED. THE CONTACT STATED A LOCAL DEALER WAS CONTACTED ABOUT OPEN RECALLS AND STATED THAT THERE WAS NO RECALL ON VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.
NHTSA ID Number: 11352272
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11352273
Complaint Date: 2020-08-31
Fail Date: 2020-08-30
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2016
Summary
DRIVERS SMILE REAR DOOR WINDOW SHATTERED WHILE PARKED IN DRIVEWAY. NO KNOWN REASON, NO INDICATION OF IMPACT UNIFORM SHATTERING.
Read More...NHTSA ID Number: 11352274
Complaint Date: 2020-08-31
Fail Date: 2020-08-23
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE GETTING AN OIL CHANGE, SHE WAS INFORMED THAT THE REAR BRAKE LIGHTS WERE INOPERABLE. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER AND THE VEHICLE HAD NOT BEEN OFFICIALLY DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS A RECALL FOR A SIMILAR FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
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