Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352305
Complaint Date: 2020-08-31
Fail Date: 2018-03-19
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKS
Model Year: 2015
Summary
STEERING SHUT DOWN , COULD NOT MOVE STEERING WHEEL. HAD I NOT BEEN ON STRAT ROAD, GONG 70 MPH WOULD HAVE BEEN KILLED.THIS EXTREMALY BAD SITUATION. INTERSTATE90
Read More...NHTSA ID Number: 11352306
Complaint Date: 2020-08-31
Fail Date: 2020-08-14
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: QX50
Model Year: 2017
Summary
SENSOR ON MY HANDLE AND THE KEY QUIT WORKING OVER THIS PAST YEAR MY CAR HAS BEEN AT THE SERVICE DEPARTMENT FOR DAYS AND WEEKS AT A TIME FOR THE SAME ISSUE DEALERSHIP HAS CHECK ALL SETTING THEY HAVE CHANGED THE BATTER THREE TIMES IN THE CAR AND TWICE IN THEY HAVE CHANGED THE BATTERY IN THE REMOTE , I'M NOW TOLD THAT THEY JUST CHANGED THE DOOR HANDLE AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT IT, AND WAS ASKED TO PICK UP THE CAR , I STRESSED THAT I WILL BE OUT OF WARRANTY AND I DON'T WANT TO HAVE THIS SAME PROBLEM HEN ITS EXPIRED OR TRANSFER OR SELL TO SOMEONE ELSE TO INHERIT THIS ISSUE. PLEASE NOTE ,THE PUSH BUTTON ON THE HANDLE DO NOT WORK ON THE PASSENGER SIDE, AND THE PUSH BUTTON DO NOT WORK ON THE HANDLE ON THE DRIVER SIDE THIS WOULD HAPPEN RANDOMLY EACH TIME I HAVE TAKEN MY CAR QX50 TO THE DEALER FOR SERVICE ATTENTION I WAS TOLD THEY WILL NEED TO SEE THE ISSUE SO I PROVIDED THEM WITH THE VIDEO , THIS LAST TIME THEY SEEN IT THEMSELVES AND DECIDED TO HOLD ONTO THE FOR FURTHER RESEARCH , THIS IS WHEN I WAS ASKED TO PICK UP THE CAR IN ITS CONDITION. THEY CANNOT SAY WHY HANDLE SENSOR AND LOCK QUIT WORKING EVEN AFTER RUNNING DIAGNOSTICS. MY GUESS IS THAT SINCE BOTH SIDES AREN'T WORKING, IT IS UNLIKELY THAT THE PROBLEM IS WITH THE SENSOR AS BOTH SIDES WOULD HAVE HAD TO FAIL AT THE SAME TIME EACH TIME. *LN*JB
Read More...NHTSA ID Number: 11352307
Complaint Date: 2020-08-31
Fail Date: 2020-03-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COBALT
Model Year: 2007
Summary
TURN SIGNALS TOTALLY UNCONTROLLABLE AND/OR INOPERABLE BEFORE, DURING AND AFTER TURNING, ENGINE LIGHT ON CONTINUOUS AND NOT ABLE TO DETECT REASONS, DEALERSHIP REJECTED REQUEST TO IDENTIFY CAUSE AND EFFECT OF ENGINE LIGHT, CAR MAKING POPING SOUNDS, IGNITION SWITCH RECALL NOT ADDRESSED. THE ONLY KNOWN RECALL REPAIR AND OR RECORD OF REPAIR IS FOR FUEL LEAKAGE. ALL "IN MOTION" RELATED PROBLEMS. PROBLEMS COME OUT OF NO WHERE AND ONGOING.
Read More...NHTSA ID Number: 11352308
Complaint Date: 2020-08-31
Fail Date: 2019-11-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER FRIENDSHIP DODGE LOCATED AT 3193 W STATE ST, BRISTOL, TN 37620, WAS NOTIFIED OF THE ISSUE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11352309
Complaint Date: 2020-08-31
Fail Date: 2020-07-15
Manufacturer’s Name: Jaguar Cars, Ltd.
Vehicle/Equipment Make: JAGUAR
Vehicle/Equipment Model: XJ6
Model Year: 1996
Summary
PURCHASED A VEHICLE AT AUCTION IT WAS RUNNING FINE HOWEVER I NOTICED AT TIMES WHEN DRIVING IT RANDOMLY SHUTS DOWN WEATHER IN THE MIDDLE OF THE HIGHWAY WHILE DRIVING ON THE STREETS TURNING CORNERS ETC. BLOCKING TRAFFIC AND PUTTING MY LIFE IN DANGER AND OTHERS IN THE CAR. THERE'S NO WARNING THE CAR IS DRIVING FINE IT JUST SHUTS DOWN WERE YOU CANNOT MOVE IT FORWARD YOU CANNOT REVERSE IT'S JUST STUCK. RESEARCHED ONLINE AND IT SEEMS TO BE A KNOWN ISSUE HOWEVER WHEN I CONTACTED A JAGUAR DEALER IN SCOTTSDALE THEY STATED THERE IS NO RECALL FROM MY VAN NUMBER. THIS IS A SERIOUS AND DANGEROUS ISSUE WHICH IN TIME WILL COST SOMEONE THEIR LIFE IT SHOULD BE PLACED ON A RECALL FOR ALL KNOWN VEHICLES WITH THIS ISSUE AND MORE. DRIVING DOWN I 17 CARS STALLED I HAD TO PULL OFF IN A UNSAFE AREA AND WAS STUCK THERE FOR LITERALLY 30 TO 45 MINUTES UNABLE TO MOVE THE VEHICLE. ALSO DRIVING IN TEMPE THE CAR STALLED WHY TURNING A CORNER HAD TO TURN INTO THE PARKING LOT OR A COMPLETELY DIED STOLLEY TRAFFIC TO ONE LANE. AGAIN IN PHOENIX DRIVING THE VEHICLE THE CAR STALLED AT 118 OUTSIDE WITH AN INFANT IN THE BACKSEAT CAR WILL NOT START NORMAL MOVE HAD TO PULL INTO A CIRCLE K AND CALL A LYFT TO GET THE BABY OUT OF HARMS WAY. AS A RESULT OF LEAVING MY CAR OFF OF I 17 AND THE HIGHWAY MY CAR WAS BROKEN INTO WHICH THE DOOR IS DAMAGED AS WELL AS THE GEARS SOMEONE ATTEMPTING TO STEAL THE CAR. JAGUAR SHOULD BE HELD ACCOUNTABLE, THIS IS UNACCEPTABLE AND DANGEROUS.
NHTSA ID Number: 11352310
Complaint Date: 2020-08-31
Fail Date: 2020-06-01
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE AT IDLE AT FAST FOOD DRIVE THRU, WHEN HE SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT THE PARKING LOT AND WAS ABLE TO EXTINGUISHED THE FIRE WITH A WET TOWEL. A FIRE REPORT WAS FIELD WITH THE FIRE DEPARTMENT. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260. (770) 968-3400) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND STATED THE FAILURE WAS NOT ASSOCIATED TO RECALL ASSOCIATED TO THE VIN. THE FAILURE MILEAGE WAS 102,000.
NHTSA ID Number: 11352311
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2013
Summary
WHEN I WENT TO HAVE A TIRE REPLACED MY LUG NUTS WERE SWOLLEN. ALL LUG NUTS HAD TO BE REPLACED.
Read More...NHTSA ID Number: 11352312
Complaint Date: 2020-08-31
Fail Date: 2020-08-27
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2015
Summary
ON NUMEROUS OCCASIONS OIL FILTER HAS BLOWN OUT LEAVING ME WITH NO OIL IN THE ENGINE. MOST RECENTLY, IT HAPPENED WHEN I WAS PASSING ANOTHER VEHICLE AT APROX. 37 MPH ON A STATE ROAD. I AM UNCERTAIN THE CAUSE OF THE INCIDENT WHERE I LOST ALL OF THE ENGINE OIL BUT I WOULD HAZARD TO GUESS THE SYSTEM WHICH CONTROLS OIL PRESSURE IS NOT WORKING PROPERLY AND THE PRESSURE GET SO HIGH FOR THE INCREASED RPM NEEDS IT BLOWES OUT THE WEAKEST POINT.
Read More...NHTSA ID Number: 11352313
Complaint Date: 2020-08-31
Fail Date: 2020-08-28
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2012
Summary
ENGINE STALLS WHEN SLOWING DOWN OR WAITING FOR TRAFFIC LIGHT. CALLED MECHANIC FOR DIAGNOSTIC CHECK. HE SAID ECS NOT FUNCTIONING CORRECTLY. I WAS 10 MILES FROM MY HOME WHEN THE CAR STARTED TO STALL AND IT STOPPED 6 TIMES BEFORE GETTING HOME. ENGINE HESITATED, HAD TO PUMP ACCELERATOR TO GET IT GOING AND STEERING WAS DIFFICULT. IS THERE A RECALL FOR THAT PROBLEM?
Read More...NHTSA ID Number: 11352314
Complaint Date: 2020-08-31
Fail Date: 2020-08-14
Manufacturer’s Name: Pacific Coachworks
Vehicle/Equipment Make: PACIFIC COACHWORKS
Vehicle/Equipment Model: TANGO
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 PACIFIC COACHWORKS TANGO. THE CONTACT STATED THAT THE 30 AMP LAND CORD HAD OVER HEATED AND CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FLAMES WITH A FIRE EXTINGUISHER. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE CONTACT INDICATED THE 30 AMP LAND CORD WAS PLUGGED INTO THE GENERATOR FOR APPROXIMATELY 6 HOURS BEFORE THE FAILURE OCCURRED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER BAYDOS RV ( 296 SW INTERSTATE AVE, CHEHALIS, WA 98532) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
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- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
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- 【Enhanced Diesel OBD Scanner】The HD601 Diesel OBD Scanner offers unparalleled diagnostic capabilities for heavy-duty trucks. Beyond code reading, clearing, and live data display, it retrieves vehicle information, freeze frames, and DTCs. With 6, 9, and 16 pin cables, it ensures compatibility with various engines. This scanner's real-world testing prowess ensures comprehensive support for a wide array of heavy-duty truck engines, making it an indispensable tool for truck diagnostics
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- 【Access All Major Systems with Ease】The HD500 heavy duty scanner truck diesel provides full diagnostic capabilities, covering the engine, ABS, SRS, EPB, Park Brake Controller, DPF, etc. Comes with full HD OBD/EOBD/ OBD2 service modes, including read codes, erase codes, live data, etc. Allows you to quickly identify issues and perform necessary solutions.
- WHY NEXAS NL102+ Diagnostic Tool: Compared with many other heavy duty truck scanner, NL102+ diagnostic tool has more comprehensive diagnostic capabilities, supporting all system diagnostics for all major trucks that comply with standard protocols and full OBD2 functionality. In addition to read/clear codes, displaying live data, it also supports retrieving vehicle information, freezing frames, and DTC lookup. NL102+ OBD2 scanner comes with 6-pin, 9-pin, 16-pin connectors are available to ensure compatibility with a wide range of trucks. You'll get f-ree updates for life, so you always have the latest diagnostic software in English, Spanish and French
- Wide Compatibility: The NEXAS NL102+ heavy duty truck diagnostic scanner is compatible with all heavy-duty trucks that adhere to standard protocols (J1587, J1939, J1708). It covers a wide range of vehicle models, including Cummins, Detroit, Caterpillar, Freightliner, International, Kenworth, John Deere, Peterbilt, Sterling, Mack, Paccar, Western Star, Mercedes-Benz, Volvo, Scania, MAN, Renault, ERF, Foden, Seddon-Atkinson, Iveco, DAF, SISU, STEYR, and ISUZU. Additionally, it supports 10 modes of OBD testing for complete diagnostics and battery voltage monitoring on passenger cars and light vehicles (from Europe, America, and Asia) manufactured after 1996
- Save Up to Hundreds Money for All Heavy Duty Trucks: NEXAS NL102+ diesel scan tool supports accurate full system scanning for all heavy-duty trucks that comply with standard protocols (J1587, J1939, and J1708). This includes vehicle systems such as the engine, transmission, instrument panel, drivetrain, brake system, suspension, ABS, ESP, EPS, fuel system, etc. The diagnostic scan tool communicates with the vehicle's computer to retrieve data stream information, allowing it to accurately pinpoint issues. This reduces the waste caused by blind part replacements, saving your time and hundreds or thousands of money
- All OBD2 Function & Battery Health Monitoring: Compared with other products on the market that only support partial OBD2 functions, this OBD2 scanner supports all OBD2 functions: read/clear codes, live data, freeze frame data, I/M readiness, EVAP test, on-board monitor, O2 sensor test, vehicle information, and DTC lookup, this providing more analysis basis for professional technicians. By regularly detecting the status of the vehicle battery with NL102+ OBD scan tool, it helps to take measures before the battery completely fails to avoid the situation that the vehicle suddenly fails to start. It can accurately diagnose the battery's condition thus saving on repair costs
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- 【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
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- 🔥🔥🔥2025 New Functions Making X7 HD the Top Dog - Big Surprise!!! ANCEL X7 HD truck scanner 10 major functional advantages .✅>Full HDOBD/OBD2 Function ✅>ALL System Diagnostic ✅>42+ Reset Function ✅>Active Test / Bi-Directional Control✅>ECU Coding✅>Graphing Live Data✅>Wide Compatibility ✅>2 Yrs Free Update✅>Remote Operation✅>Bluetooth 5.0 & Wifi In addition, 8 major hardware advantages: ✅>6000 mAh✅>10.1 inch Tablet✅>2G RAM✅>32G ROM (Expandable to 128GB)✅>Data Record & Replay & Print✅>Android 10.0✅>Bluetooth 5.0 & Wifi✅>14 Languages
- 🚛OEM DPF Forced Regen & Cylinder Cutout Test & more - ANCEL X7 HD diesel scanner diagnostic tool not only supports DPF regeneration, DPF reset, DPF related information reset, DPR state reset, DPD forced regeneration etc, which helps you better solve the exhaust aftertreatment system problems, but also supports activate motor to do exhaust air in ABS Automatically. Moreover, it features TPMS activation, cylinder cut-off and learning functions.
- 🚛Advanced ECU Coding & Programming - ANCEL X7 HD 10.1inch truck scanner diagnostic tool is equipped with advanced ECU coding, supports Level calibration, Idle speed learning and Adjustment, Camshaft timing control learning, Control unit adaptations, Injector Codes, Read/Write VIN, Road speed limit optional vehicle speed set, etc... PLEASE NOTE that ECU codes are not compatible with all vehicles, please send us your VIN# to check vehicle compatibility.
- 🚛42+ Reset Functions & Bidirectional Control - 2025 newest top heavy duty truck scan tool, comes with 42+ special services (ECU, Speed Limit and Idle Reset, Oil Reset, Injector Coding, EPB, ABS, SRS, Suspension, Throttle, etc. and always keep growing), which meet all your various needs for service and maintenance. Please send your VIN# to our 💌 amazon@anceltech.com 💌 to check compatibility.
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Last update on 2025-04-29 / Affiliate links / Images from Amazon Product Advertising API
