Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11352245
Complaint Date: 2020-08-31
Fail Date: 2020-03-25
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2016
Summary
I PURCHASED MY VEHICLE 2 YEARS AGO AND NOW IT NEEDS AN ENGINE. IT IS ONLY 4CYRARS OLD. IT WAS STALLING EVERY ONCE AND WHILE, THEN ONE DAY I TRIED TO ACCELERATE ON THE FREEWAY AND IT WOULD. IT STARTED SMOKING AND THEN DIED OUT. LUCKILY I WAS ABLE TO GET IT UP TO THE NEXT EXIT RAMP. I TOOK TO RECENTLY TO A REPAIR SHOP AND TRY SAID IT NEEDED AN ENGINE.
Read More...NHTSA ID Number: 11352246
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2016
Summary
MY TRUCK HAS A BAD GAS SMELL WHEN ENTERING OR EXITING THE TRUCK. I LOOKED UNDERNEATH IT AND SAW A SMALL GAS LEAK COMING FROM THE TOP INSIDE OF THE TANK. THE TRUCK ONLY HAS 26000 MILES ON IT, AND IS JUST OUT OF WARRANTY. PLEASE INFORM ME IF YOU KNOW OF OTHER REPORTS OF GAS LEAKING ON THESE CHEVY TRUCKS
Read More...NHTSA ID Number: 11352247
Complaint Date: 2020-08-31
Fail Date: 2018-08-30
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2013
Summary
CLICKING SOUND IN STEERING COLUMN WHEN TURNING WHEEL. SOUND HAS GOTTEN LOUDER AND MORE FREQUENT WITH USAGE. THIS IS DURING NORMAL DRIVING/TURNING. OCCURANCES STARTED OUT ONLY OVER SEVERE BUMPS AND SHARP TURNS, NOW MUCH MORE FREQUENT OVER SMALL BUMPS AND SLIGHT TURNS, EVEN WHEN STATIONARY AND TURNING WHEEL. PER INTERNET COMPLAINT SITES, THE PROBLEM IS WIDESPREAD. APPEARS TO BE A CHEAP PLASTIC COUPLING THAT IS FAILING. STARTED AT ABOUT 75000 MILES.
Read More...NHTSA ID Number: 11352248
Complaint Date: 2020-08-31
Fail Date: 2020-08-29
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2019
Summary
PULLED OUT OF A CONSTRUCTION SITE AFTER A WORK DAY AND THE WHEELS ON MY TRUCK LOCKED UP RIGHT IN THE MIDDLE OF THE ROAD. IF I WAS PULLING INTO A HIGHWAY, I WOULD NOT BE WRITING THIS RIGHT NOW. THE TRUCK WAS IDLING FOR ABOUT 2 HOURS BEFORE I PULLED OUT INTO TRAFFIC. THE WAY THE WHEELS STOPPED, IT FELT LIKE THE PARKING BRAKE IS ENGAGING WHEN I DRIVE. MAYBE THIS IS SOME KIND OF LIMP MODE TO PREVENT DAMAGE. IF THAT IS THE CASE, IT IS A VERY DANGEROUS FAIL-SAFE TO IMPLEMENT ON A VEHICLE THAT PEOPLE DEPEND ON FOR WORK. I DO NOT THINK IT IS A COINCIDENCE THAT THIS IS THE FIRST SILVERADO MODEL WITH AN ELECTRONIC PARKING BRAKE. OH YAH, AND THIS JUST COINCIDENTALLY HAPPENED 1000 MILES AFTER MY BUMPER-TO-BUMPER WARRANTY EXPIRED. ALSO, GM CUSTOMER SERVICE IS JUST A CALL CENTER IN INDIA. DON'T BOTHER CALLING THEM.
Read More...NHTSA ID Number: 11352249
Complaint Date: 2020-08-31
Fail Date: 2020-08-18
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: BEETLE
Model Year: 2014
Summary
YES ON MY 2014 BEETLE R ONE MORNING I WAS HEADING OUT TO LEAVE FROM WORK WHEN, I HEARD A NOISE FROM THE ENGINE , AND I THOUGHT IT WAS THE AIR CONDITION, BUT IT WAS THE ENGINE IT STARTED THEN AFTER THAT AND THEN I TURNED IT OFF, SO I CALLED THE DEALERSHIP TO TELL THEM WHAT HAPPENED AND I HAD IT TOILED TO VOLKSWAGEN , DEALERSHIP AND SOMEONE FROM THE SERVICE AND REPAIRS CALLED ME BACK AND TOLD ME THAT IT WAS THE TIMING CHAIN CAME OFF HAD LIKE 35,000 MILES OR 40,000 MILES THE CAR SO MY SERVICE GUYS TALKED TO THERE MANAGER ABOUT HELPING ME SENSE I HAD EVERYTHING SERVICED AND DONE THERE NO OTHER PLACE BUT THE DEALERSHIP I BUT IT FROM I GUESS THE MANAGER , HAD TALKED AND SAID THAT VOLKSWAGEN , CORPORATION , WOULD ONLY PAY 70% SO I HAD TO PAY 4100 .00 AND NOT PAY THE 100% PERCENT OF IT BUT I HEARD THERE WAS A RECALL FOR THE ENGINE WITH LOW MILES I DON'T KNOW WHY THAT THEY CANT PAY THE 100% OF THE COAST SENSE THEY SAID IT WAS A LAW SUIT GOING ON, NOW THE MANAGER SAID IF IT WAS HIGHER MILEAGE THEN THEY WOULD PAY MORE.. TO ME THAT DOESN'T MAKE ANY SENSE TO ME SINCERELY [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11352250
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2009
Summary
AS I TRIED TO OPEN MY PASSENGER FRONT SIDE DOOR THIS MORNING I PULLED THE HANDLE OFF. THE PORTION OF THE HANDLE THAT CONNECTS INTO THE LATCH MECHANISM HAD SNAPPED OFF IN THE DOOR. I WOULD JUST TAKE IT IN AND GET IT FIXED, BUT THIS IS THE THIRD TIME I HAVE HAD THIS EXACT PROBLEM, HAVING LOST THE PASSENGER REAR HANDLE EARLIER THIS SUMMER AND THE DRIVER'S FRONT ABOUT A YEAR AND A HALF AGO. I CAN ONLY CONCLUDE THERE MUST BE A DISTINCT DEFECT WITH THE CONSTRUCTION ON THE DOORS OF THIS MODEL, AND SEARCHING AROUND THE INTERNET I'VE FOUND A HANDFUL OF OTHER PEOPLE WHO HAVE HAD THE SAME ISSUE WITH THEIR SONATAS.
Read More...NHTSA ID Number: 11352251
Complaint Date: 2020-08-31
Fail Date: 2020-07-02
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2017
Summary
2017 VW JETTA SEL WAS PURCHASED NEW 11/02/ 2017. FROM THE START, THE HANKOOK KNTROL M&S 224/45/R17 TIRES PROVIDED VERY POOR CONTROL IN WET OR EVEN LIGHT SNOW DRIVING CONDITIONS, IN SPITE OF GOOD ALIGNMENT AND WHEEL BALANCE. BY 22,000 MILES(07/2020) THE TIRES HAD BECOME EXTREMELY NOISY , WITH A THUMP, THUMP NOISE AT LOW SPEEDS. THE DEALERSHIP WHERE I PURCHASED THE VEHICLE FROM, DID A COMPLETE VEHICLE CHECK IN AUGUST OF 2020, INDICATED NO PROBLEM WITH THE VEHICLE ITSELF AND PLACED THE BLAME ON THE TIRES, OF WHICH THEY HAVE NO RESPONSIBILITY. HANKOOK CORPORATE SAID THEY HAVE NO RESPONSIBILITY, IN SPITE OF TIRES STILL BEING WITHIN WARRANTY . READING NUMEROUS CONSUMER REVIEWS SHOWED THAT MY PROBLEM AND SAFETY CONCERNS ARE SHARED BY MANY WHO HAVE OEM HABKOOKS. THIS INCLUDES TOYOTA AND HONDA OWNERS, FOR EXAMPLE. MY CONCERN IS THAT BEYOND THE 'NOISE'ISSUE, THERE IS A SAFETY ISSUE. OF THE 150 + REVIEWS, A COMMON CONCERN WAS NOT JUST POOR PERFORMANCE AND VERY SHORT TREADWEAR LIFE, BUT A VERY REAL SAFETY CONCERN. THE SAFETY CONCERN, ABOVE ALL, NEEDS TO BE INVESTIGATED BY YOUR AGENCY. THANK YOU
NHTSA ID Number: 11352252
Complaint Date: 2020-08-31
Fail Date: 2020-08-21
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: TELLURIDE
Model Year: 2020
Summary
WINDSHIELD IS CHIPPING EXTREMELY EASY DURING NORMAL HIGHWAY DRIVING. WITHIN 2 MONTHS, THREE SIGNIFICANT CHIPS WITH ONE OF THEM CRACKING.
Read More...NHTSA ID Number: 11352253
Complaint Date: 2020-08-31
Fail Date: 2020-07-20
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2014
Summary
MY AIR CONDITIONING STOPPED WORKING, I TOOK IT TO A DEALER AND THEY FIXED A VALVE AND HOSE LEAK. AC STILL DIDN'T WORK. THEY REPLACED THE EVAPORATOR. ON THE WAY HOME FROM THAT, I SAW MY CHECK ENGINE LIGHT AND ANTI SKID LIGHT WERE ON. THE DEALER FIXED THAT, THE NEXT DAY, I DISCOVERED MY PANEL DISPLAY (FOR RADIO AND REAR CAMERA VIEW) WAS BLANK, NOT WORKING. I TOOK THE TRUCK BACK IN AND WAS TOLD BY SERVICE REP IT MIGHT BE $800 FIX OR HE'D TRIED TO GET WARRANTY WHICH EXPIRED TO COVER IT FOR $50.I HAVE CALLED THE SERVICE DEPT AT DEALER TWICE WITHOUT A RETURN CALL SINCE THEN. I HAVE CHECKED ON-LINE AND FOUND SIMILAR COMPLAINTS. THIS OCCURRED WHEN DEALER WAS WORKING ON IT, TRUCK WAS STATIONARY AND ONLY TRAVELED TO AND FROM DEALER FROM/TO HOME.
Read More...NHTSA ID Number: 11352254
Complaint Date: 2020-08-31
Fail Date: 2020-08-31
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2010
Summary
BOTH SLIDING DOORS ARE GETTING STUCK WHILE OPENING AND CLOSING. AND THEY ARE MAKING NOISE TOO.
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