Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353832
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2013
Summary
I WAS DRIVING AND MADE A TURN AND HAD AN ISSUE WITH MY STEERING . IT ALMOST CALLS ME TO RUN UP ONTO A CURVE. MY STEERING WOULD MAKE A LOUD NOISE WHEN I TURNED IT IN.. I IMMEDIATELY DROVE THE CAR HOME AND TOOK IT TO AN AUTO REPAIR SHOP THE NEXT DAY OR SO. IT IS SEPTEMBER THE 8TH 2020 I TOOK IT TO THE REPAIR SHOP AND THEY HAD TO REPAIR THE STEERING SYSTEM.
Read More...NHTSA ID Number: 11353831
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MILAN
Model Year: 2008
Summary
I GOT INTO A CAR CRASH AND MY AIR BAGS DID NOT COME OUT WHEN I GOT INTO A CAR CRASH
Read More...NHTSA ID Number: 11353830
Complaint Date: 2020-09-08
Fail Date: 2019-11-08
Manufacturer’s Name: Heartland Recreational Vehicles, LLC
Vehicle/Equipment Make: HEARTLAND
Vehicle/Equipment Model: BIG COUNTRY
Model Year: 2015
Summary
WE HAD NOTICED A CRACK IN THE UPPER LEFT CORNER OF THE FIBER GLASS IN THE RV, ON THE DRIVERS SIDE. AFTER FURTHER INVESTIGATION, IT WAS FOUND THAT THE WELDINGS INSIDE THE WALL WHERE FAULTY AND CAME UNWELDED, I HAD TO PAY TO HAVE THESE WELDS RE-DONE BECAUSE THE MANUFACTURE WOULD NOT COMMUNICATE WITH THEM AFTER COMPLAINING OF THE ISSUE, IT WAS ALSO DISCOVERED THAT THE PASSENGER SIDE OF THE RV THE REAR HANGER HAD COME UNWELDED FROM THE FRAME, IT WAS RE-WELDED AT THE OWNERS EXPENSE ALSO WITHOUT MANUFACTURER ASSISTANCE. THIS WAS DISCOVERED WHILE TRAVELING ALONG DIFFERENT ROUTES IN THE US BUT THE ISSUE WAS DURING MOVEMENT OF THE CHOACH.
Read More...NHTSA ID Number: 11353829
Complaint Date: 2020-09-08
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2016
Summary
CAR IS ONLY 4 YEARS AND IT'S SPUTTERS,LOSES ACCELERATION AND FINALLY DIED. DOES NOT GO IN REVERSE. TRANSMISSION SHOT.
Read More...NHTSA ID Number: 11353828
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2018
Summary
SERVICE SHIFTER KEEPS APPEARING ON THE DASH OF THE JEEP. ALL OF THE LIGHTS BESIDE OF THE SHIFTER LIGHT UP RED AND STAY ON UNTIL THE VEHICLE IS TURNED OFF. I HAVE CONTACTED THE DEALERSHIP AND THEY SAY THERE IS NOTHING THEY CAN DO ABOUT IT. THE LIGHT WILL TURN ON WHEN IT IS PARKED OR RANDOM TIMES WHILE I AM DRIVING DOWN THE ROAD. THE PROBLEM HAS HAPPENED SINCE THE VEHICLE WAS PURCHASED.
NHTSA ID Number: 11353827
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MILAN
Model Year: 2010
Summary
I WAS DRIVING THE SHORT DISTANCE HOME WHEN MY VEHICLE BEGAN TO SHAKE BACK AND FORTH. THE ERROR LIGHT CAME ON STATING THAT THE POWER STEERING NEEDED TO BE CHECKED. WHEN I TURNED OFF THE CAR AND TURNED IT BACK ON, THE CAR NO LONGER ALLOWED THE POWER STEERING TO DRIVE. THE ELECTRIC RACK AND PINION FOR MY 2010 MERCURY MILAN NEEDS TO BE REPLACED. THERE HAVE BEEN SEVERAL RECALLS FOR THE SAME PROBLEM WITH OTHER MERCURY MILANS BUT MY PARTICULAR CAR DOES NOT HAVE THE SAME RECALL EVEN WITH THE SAME OCCURANCE.
NHTSA ID Number: 11353826
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
SERVICE SHIFTER LIGHT MESSAGE ON DASH. ALL LIGHTS ON PRND LIGHT UP. HAPPENS VERY OFTEN
Read More...NHTSA ID Number: 11353825
Complaint Date: 2020-09-08
Fail Date: 2017-06-15
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKX
Model Year: 2013
Summary
WHILE IN ANY ROAD CONDITION AND NORMAL DRIVING THE BRAKE PEDAL WHEN PRESSED GOES VERY CLOSE TO THE FIREWALL FLOOR WHEN BRAKING AN ITS A VERY SOFT BRAKING, ITS VERY HARD TO GAUGE HOW MUCH PRESSER TO APPLY TO THE BRAKE PEDAL. THERE WASN'T ANY ACCIDENT. FW
Read More...NHTSA ID Number: 11353824
Complaint Date: 2020-09-08
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2012
Summary
WAS DRIVING HOME FROM WORK ON SR 64 AND MY AT DINGED AND TOLD ME TO PULL OVER IMMEDIATELY ONCE SAFE TO DO SO CAR AT HIGH TEMPERATURE. WAS STRANDED FOR HOUR ON THE SIDE OF ROAD WAITING FOR TOW
Read More...NHTSA ID Number: 11353823
Complaint Date: 2020-09-08
Fail Date: 2020-05-19
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAPTIVA
Model Year: 2014
Summary
CAR DID NOT EVEN HAVE 125K MILES ON IT AND IT STARTED KNOCKING. TOOK IT INTO MY LOCAL SHOP AND THEY SAID THAT THE RODS WERE KNOCKING AND THAT THE ENGINE WAS GOING. ENDED UP PUTTING IN A BRAND NEW CRATE MOTOR. I REMEMEBER A TIME WHEN CHEVY'S WOULD LAST FOR UP TO 200K MILES. I AM VERY DISAPPOINTED THAT I HAD TO SPEND ALL THAT MONEY ON A NEW MOTOR.
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