Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353842
Complaint Date: 2020-09-08
Fail Date: 2020-09-03
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2014
Summary
2014 FORD FUSION HAD NO PRIOR PROBLEMS AND NEVER INDICATED ANY OVERHEATING. AT 60K MILES THE DASH INDICATED ENGINE OVERHEATED. PARKED THE CAR IMMEDIATELY AND HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. DEALERSHIP ADVISED THE COOLANT ENTERED THE ENGINE CYLINDER HEADS AND THAT THE ENTIRE ENGINE NEEDED TO BE REPLACED.
NHTSA ID Number: 11353841
Complaint Date: 2020-09-08
Fail Date: 2020-08-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2015
Summary
I HAVE A 2015 JEEP CHEROKEE. A FEW TIMES WHEN I WAS EITHER STARTING TO DRIVE OR BACK UP MY JEEP WOULD SHIFT TO A HAULT AND DISPLAY AN ERROR ON THE SCREEN. IT'S HAPPENED WHILE I WAS REVERSING AND DRIVING.
NHTSA ID Number: 11353840
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2019
Summary
WHILE TAKING A RIGHT HAND TURN THROUGH A TRAFFIC LIGHT INTO THE FLOW OF TRAFFIC THE VEHICLE SHUT OFF AND I HAD TO COME TO A COMPLETE STOP AND PUT IT IN PARK TO RESTART.
Read More...NHTSA ID Number: 11353839
Complaint Date: 2020-09-08
Fail Date: 2020-03-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2016
Summary
I HAVE A 2016 FORD FUSION . I HAVE HAD 3 DOOR LATCHES FAIL. I CAN NOT BELIEVE THIS COULD BE AN ISOLATED PROBLE.
NHTSA ID Number: 11353838
Complaint Date: 2020-09-08
Fail Date: 2020-05-06
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO NYLE MAXWELL SUPERCENTER (13401 N. FM 620, AUSTIN, TX 78717) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED FOUR ADDITIONAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
NHTSA ID Number: 11353837
Complaint Date: 2020-09-08
Fail Date: 2020-06-24
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2016
Summary
DIAGNOSED BY VW AS HAVING A CRACK. THIS IS THE SAME ISSUE AS WITH THEIR 2013-2015 MODELS AND THE SAME SYSTEM.
NHTSA ID Number: 11353836
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2005
Summary
2005 TOYOTA PRIUS, BASE MODEL, 136,600 MILES, METICULOUS SERVICE HISTORY, RECALLS SERVICED, SAFE DRIVER. AT 45MPH ABS, (!), AND BRAKE LIGHTS CAME ON DASHBOARD. PARKED, TURNED OFF CAR, AND CHECKED 12V BATTERY AND BRAKE FLUID LEVELS'FINE UPON INSPECTION. BRAKES BECAME SPONGY UPON STARTUP. LIMPED CAR TO DEALERSHIP AND WAS TOLD ABS ACTUATOR HAD FAILED, DESTROYING FRONT BRAKE PADS AND ROTORS AT SAME TIME. QUOTED $3,600 REPAIR ESTIMATE; CAR WORTH $4,000. RECOGNIZED TOYOTA ISSUE'TSB WITH A WARRANTY EXTENSION OFFERED (ZG1). THIS ALSO OCCURS ON GEN 3 PRIUS MODELS (2010'2014 , ZJ1 EXTENSION). FORTUNATE TO HAVE NOT WRECKED, BUT THE REPAIR COST HAS TOTALED THE VEHICLE.
NHTSA ID Number: 11353835
Complaint Date: 2020-09-08
Fail Date: 2020-08-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: PONTIAC
Vehicle/Equipment Model: VIBE
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 PONTIAC VIBE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V627000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT HER AIR BAG WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO WUERFLEIN CHEVROLET BUICK GMC (2527 BRIDGE AVE, ALBERT LEA, MN 56007) TO BE REPAIRED UNDER THE RECALL. UPON RETURN OF THE VEHICLE, THE CONTACT DISCOVERED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED DESPITE THE REPAIR. THE CONTACT CALLED THE SAME DEALER BACK AND WAS INFORMED SHE HAD TO PAY A DIAGNOSTIC FEE TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF *TR
NHTSA ID Number: 11353834
Complaint Date: 2020-09-08
Fail Date: 2020-07-03
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2017
Summary
THIS VEHICLE STILL HAVE ELECTRIC PARKING BRAKE PROBLEM, THE BRAKE LIGHT, TPSM LIGHT AND OTHER LIGHT WILL SUDDENLY ON DISH, THAN THE LIGHT SUDDENLY OFF. SOMETIMES CAR CAN'T START, A LOT OF TIME, WHEN I START THE CAR PUT ON R, THE CAR DOESN'T MOVE BACK, IT MOVES FORWARDS. ALMOST HIT OTHER CAR .WHEN I DRIVE CAR SPEED IS 25MILE,SAW THE STOP SIGN, WANT TO STOP,BUT THERE WAS NO TURNING BACK ON THE BRAKES AND THE CAT CANT STOP.THE BRAKE LIGHT SUDDENLY ON DASH, ELECTRIC PARKING BRAKE PROBLEM LIGHT ON DASH,TOO. CANT MOVE THE CAR, THERE IS NO WAY TO USE TOWED MOVE CAR,.I USED TOWED 3 TIMES GET CAR TO DEALER.WHEN I GOT THIS CAR, THE A/C NEVER WORKED,.2 CAR KEYS HAVE BEEN CHANGED BATTERY 3 TIMES TOTAL USING 6 BATTERIES.ONLY 16800MILES,I DONT THINK TS NORMAL.MY FIRST DEALER- PARAGON HONDA. NEVER INSPECTED MY CAR OR CHANGED THE PART, ONLY UPDATE SOFTWA LIE TO ME SAY A/C IS GOOD. MANYTIME IF LIGHTS WERENT ON DASH, THEY REFUSED TO INSPECT.CAR,ONCE I MADE APP TO SHOP, THE LIGHTS SUDDENLY OFF, THEY CANCEL MY APP.I GO TO SECOND DEALER TO CHECK MY CAR .THEY TELL ME A/C DISCHARGE HOSE LEAKING &CHANGE VSA MODULATOR. WHEN THE REPAIRS DOWN, PICK UP CAR ON7/3/20 ,THE DEALER REFUSED TO WRITE MY CORRECT LICENSE PLATE NO AND DEL DATE ON MY REPAIR REC,REFUSED TO PROVIDE RENT CAR TO ME. ; BUT STILL HAVE ELECTRIC PARKING BRAKE PROBLEM.. SUDDENLY LOSS REAR -CAMERA CARPLAY, BLUETOOTH HANDS FREELLINK, CANT OPEN THE TURN DOOR, ONCE, THE RKEY IN THE CAR, I JUST OUT OF DRIVERS DOOR, TRY OPEN THE TURN DOOR, SUDDENLY ALL DOORS OF THIS CAR WERE LOOKED, THE CAR DIDNT START. MY BAG, MY WALLET AND HOUSE KEYS CALL PHONE AND MONEY EVERYTHING WAS LOCKED IN THE CAR. ON 09/01/2020 MY HAND HOLD THE KEY ,TRY START THE CAR ,CANT START CAR.USED TOW TOWED TO SHOP. I AFRAID OF USING THIS VEHICLE, BECAUSE YOU DONT KNOW WHATS GOING TO HAPPEN.
NHTSA ID Number: 11353833
Complaint Date: 2020-09-08
Fail Date: 2019-09-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2018
Summary
WHILE MY 16-YEAR-OLD DAUGHTER AND I WERE DRIVING ON THE FL 528/BEACHLINE EXPRESSWAY THE ENTIRE CLUTCH PRESSURE PLATE ASSEMBLY EXPLODED OFF MY VEHICLE. FLUIDS DRAINED AND IGNITED. THE ENTIRE VEHICLE WAS BURNED TO ASHES. THE FULL ACCIDENT INVESTIGATION REPORT IS INCLUDED IN THE UPLOAD.
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