Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353812
Complaint Date: 2020-09-08
Fail Date: 2020-09-02
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2018
Summary
10/2019 - WHILE DRIVING ON HIGHWAY, COMING INTO A CONSTRUCTION ZONE, I WENT TO SLOW DOWN. WHEN I PUSHED MY BRAKES TO SLOW DOWN, THEY WERE VERY HARD AND WAS UNABLE TO PUSH THEM DOWN. ENDED UP HAVING TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. VACCUM PUMP FAILED WHICH CAUSED A FAILURE IN MY BRAKE ASSIST SYSTEM. IT WAS FIXED UNDER WARRANTY. 9/2020 - DRIVING ON THE HIGHWAY AND WENT TO SLOW DOWN WHEN THE SAME THING HAPPENED AGAIN AND I WAS UNABLE TO SLOW DOWN. AGAIN HAD TO DRIVE OFF THE SIDE OF THE ROAD TO AVOID COLLISION. THIS TIME WHEN THE VACUUM PUMP FAILED, IT BROKE A GEAR CAUSING METAL PIECES TO BE SUCKED IN THE ENGINE AND NOW MY ENGINE IS NEEDING REPLACED. THIS IS A COMMON PROBLEM WITH THIS CAR BASED ON THE RESEARCH I HAVE DONE BUT MY VIN IS NOT INCLUDED IN RECALL. I FEEL THIS IS VERY DANGEROUS TO HAPPEN TWICE IN LESS THAN A YEAR WHILE TRAVELING HIGH SPEEDS AND BEING UNABLE TO STOP. I HAVE 2 YOUNG CHILDREN THAT I NO LONGER FEEL SAFE PUTTING IN THIS VEHICLE
Read More...NHTSA ID Number: 11353811
Complaint Date: 2020-09-08
Fail Date: 2020-08-29
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2020
Summary
I OWN A 2020 KIA OPTIMA (MY SECOND ONE IN LESS THAN A YEAR). THREE WEEKS AGO, I APPLIED MY BRAKES BEFORE ENTERING A CURVE. IN THE PROCESS, I HIT A BUMP (NOT A POT HOLE) IN THE ROAD'S AND MY BRAKES DISENGAGED AND I THOUGHT I WOULD LOSE CONTROL OF THE VEHICLE BECAUSE I WAS NOT SURE THE BRAKE WERE GOING TO ENGAGE IN TIME FOR ME MISS A HIT ON COLLUSION. THE SAME THING HAPPEN AGAIN, YESTERDAY. THIS IS NOT THE FIRST TIME I HAVE EXPERIENCED BRAKE PROBLEMS WITH A KIA OPTIMA. IN MY 2016, THE SAME THING WAS OCCURRING. THE SERVICE SHOP REPLACE A ROD OR SOMETHING THE BRAKING SYSTEM. I HAD A LOANER KIA OPTIMA (2019). I COULD FEEL VIBRATIONS IN BRAKE PADDLE WHEN I DROVE OVER A BUMP IN THE ROAD WHILE APPLYING THE BRAKES. THE SAME OCCURRED IN THE FIRST 2020 KIA OPTIMA THAT I PURCHASED LAST OCTOBER. KIA COUNTRY SAVANNAH TRY EVERYTHING TO SOLVE THE PROBLEM. LUCKILY, THE DEALERSHIP TRADED ME I OUT OF THAT VEHICLE BEFORE MY FIRST PAYMENT AND WAS GIVEN A LOANER VEHICLE UNTIL MY CURRENT VEHICLE WAS LOCATED AND DELIVERED FROM ANOTHER DEALERSHIP. NOW, I EXPERIENCING THIS ISSUE WITH YOUR COMPANY'S VEHICLE. I WAS FORCED TO TRADE-OUT OF 2016 CAR DUE TO KNOWN ENGINE PROBLEMS.
NHTSA ID Number: 11353810
Complaint Date: 2020-09-08
Fail Date: 2020-08-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2015
Summary
THERE HAS BEEN MULTIPLE TIMES WHERE I HAVE BEEN DRIVING MY CAR AND ALL OF A SUDDEN MY CAR WILL DING AND AN ALARM ON MY SCREEN POPS UP THAT SAYS 'SERVICE SHIFTER' AND ALL OF LIGHTS ON MY GEAR SHIFTER TURN ON. I HAVE BEEN DRIVING EVERYTIME IT HAS HAPPENED. I CAN NO LONGER SEE MY SCREEN WHERE IT SHOWS SPEED, GAS, TIRE PRESSURE, OIL, OR ANYTHING. THE ONLY WAY TO TURN IT OFF IS TO TURN MY CAR OFF AND BACK ON AND SOMETIMES I HAVE BEEN ON AN INTERSTATE WHERE THAT WASN'T POSSIBLE TO DO IMMEDIATELY. I HAVE TRIED CONTACTING DEALERSHIPS BUT NOBODY KNOWS WHAT IS HAPPENING.
Read More...NHTSA ID Number: 11353809
Complaint Date: 2020-09-08
Fail Date: 2020-03-04
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2018
Summary
SPONTANEOUS CRACK IN WINDSHIELD. BEGAN AS SMALL CRACK CENTER OF WINDSHIELD ON PASSENGER SIDE. SPREAD TO THE LEFT. NO APPARENT DAMAGE AT START OF CRACK..CRACK INITIALLY VERY SMALL AND NOTICED BY PASSENGER WHILE DRIVING.
Read More...NHTSA ID Number: 11353808
Complaint Date: 2020-09-08
Fail Date: 2020-09-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2008
Summary
SMOKE COMING OUT OF HOOD WHILE DRIVING. PULLED INTO FIRE STATION IN MILFORD, MI AND SMOKE WAS GETTING HEAVIER. FIREMEN ASSISTED AND SAID LESS THAN A MINUTE ENTIRE ENGINE COMPARTMENT WOULD HAVE BEEN ON FIRE. WIRE CONNECTED TO ALTERNATOR WAS "SHORTING" AND SPARKS WERE MELTING CABLE WRAPPING AND PLASTIC ENGINE COVER. FIRE DEPARTMENT HAS REPORT
Read More...NHTSA ID Number: 11353807
Complaint Date: 2020-09-08
Fail Date: 2020-09-03
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
WHILE DRIVING MY JEEP A WARNING POPPED ON THE DASH STATING TO SERVICE SHIFTER. MY CAR DECIDED TO HAVE THE BRAKES LOCK UP AND DASH SHOWED CAR WAS IN PARK WHILE THE SHIFTER CLEARLY SHOWED IT WAS IN DRIVE. THANK GOD I WAS NOT GOING MORE THAN 15MPH WHEN THIS HAPPENED AS WE HAD JUST PULLED OUT OF THE DRIVEWAY AND STARTED TO ACCELERATE. MY 5 YEAR OLD WAS IN THE CAR WITH ME. WE OR SOMEONE ELSE COULD HAVE BEEN SERIOUSLY HURT!
NHTSA ID Number: 11353806
Complaint Date: 2020-09-08
Fail Date: 2020-08-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 2500
Model Year: 2018
Summary
MY TRUCK IS SENDING A MESSAGE SAYING SERVICE ELECTRONIC BRAKING AND SERVICE ANTILOCK BRAKING SYSTEM. I HA E CONTACTED THREE DEALERS AND ALL HAVE TOLD ME THE ABS MODULE AND HYDROLOGY CONTROL UNIT WILL NEED TO BE REPLACED. THE TRUCK WAS PURCHASED NEW IN AUGUST OF 2019 AND HAS 46000 MILES ON IT. ALL OF THE DEALER HAVE STATED THERE IS A NATIONAL BACK ORDER FOR THE PARTS DUE TO THE VOLUME OF FAILURES THAT KEEP HAPPENING. THIS ALSO SHUTS OFF THE VEHICLE TRACTION CONTROL AND STABILITY CONTROL WHEN THIS PART FAILS. THE WARNING CAME ON THE DASH AT START UP AND WILL FLASH ON AND OFF CONTINUALLY RATHER THAN STAY ON. THE TRUCK IS CURRENTLY AT THE DEALER FOR FURTHER DIAGNOSTICS AND REGULAR SERVICE AT THE TIME I AM FILING THIS.
NHTSA ID Number: 11353805
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2008
Summary
I HAVE HAD A RECALL NOTICE FROM FORD SINCE THE BEGINNING OF THE YEAR. FORD NOTIFIED ME THAT PARTS WERE EXPECTED IN THE FIRST QUARTER OF 2020. IT IS NOW 9/8/2020, AND I HAVE NOT HEARD FROM FORD ABOUT ANY REPAIR DATES. I COULD PROBABLY SCHEDULE A REPAIR MYSELF AND GET IT DONE. IT SEEMS AS THOUGH THEY ARE NOT MOTIVATED. NEED HELP.
NHTSA ID Number: 11353804
Complaint Date: 2020-09-08
Fail Date: 2020-09-06
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2015
Summary
I OWN A 2015 FORD F150 AND WHILE GOING THROUGH THE MCDONALDS DRIVE THROUGH, AT APPROX 5 MPH I LOST POWER STEERING UNABLE TO TURN LEFT OR RIGHT. ERRORS DISPLAYED ON DASH FOR ELECTRONIC POWER ASSIST FAULT, ADVANCE TRAC FAULT, HILL START ASSIST FAULT. ALSO NO CRUISE CONTROL. PULLED OVER IN AN EMPTY PARKING SPOT, SHUT DOWN THE TRUCK AND RESTARTED THE TRUCK, BUT THERE WAS NO CHANGE TO THE STRING. UNABLE TO DRIVE FURTHER, I HAD TO HAVE THE TRUCK TOWED TO NEARBY DEALERSHIP GREENWAY FORD IN ORLANDO. PER THE SERVICE DEPARTMENT, THE STEERING CONTROL MODULE IS BAD AND WILL REQUIRE REPLACEMENT OF THE STEERING RACK. COST TO ME $1700. I PURCHASED CERTIFIED PRE-OWNED EXTENDED WARRANTY, BUT UNFORTUNATELY THE WARRANTY DOESN'T COVER STEERING RACK. I AM GRATEFUL WE WERE NOT DRIVING ON THE HIGHWAY, AS THIS COULD HAVE TURNED OUT HORRIBLY.
NHTSA ID Number: 11353803
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2016
Summary
DTC CODE P0011 IS AN ISSUE WITH 2016 CHEVY CRUZE LIMITED CHEVY IS AWARE PIP4543D CHEVY NEEDS TO COVER THE COST OF THIS REPAIR IT IS GOING TO CAUSE ME TO GET HURT IN THIS CAR AND IF SO I WILL HOLD CHEVY RESPONSIBILE THEY NEED TO DO THE RIGHT THING THE CAR AS 90,000 MILES ON IT AND CONTIMUES TO HAVE THIS ISSUE DAILY
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