Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353852
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: SQ5
Model Year: 2018
Summary
WHILE DRIVING, THE 'STEERING MALFUNCTION' WARNING LIGHT CAME ON. THE WARNING SAID THAT IT WAS OK TO DRIVE. ON THE SAME DAY, THE STEERING WHEEL BECAME ASKEW AND WAS NO LONGER ALIGNED. THIS MADE IT VERY DIFFICULT TO DRIVE THE CAR. THE DEALER REPLACED THE ENTIRE STEERING COLUMN IN JULY 2020. I PICKED UP THE VEHICLE ON 7/23/20. ON 9/5/20, THE SAME 'STEERING MALFUNCTION' WARNING LIGHT LIT UP. IT IS BACK WITH THE DEALER AS IF 9/8/20.
Read More...NHTSA ID Number: 11353851
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2014
Summary
2014 CHRYSLER 200 126K MILES SEPT. 8, 2020 SLOWING DOWN FOR A RED LIGHT. APPROXIMATELY 25 MPH. HEARD A LOUD NOISE LIKE A TIRE BLOWING OUT. YET DIDN'T FEEL ANYTHING. IMMEDIATELY PULLED OVER TO INSPECT MY VEHICLE OUTSIDE AND FOUND NOTHING AMISS. ENTERED VEHICLE ON DRIVERS SIDE AND LOOKED OVER AND SAW PASSENGER SIDE HEADREST HAD DEPLOYED. THIS IS NOT THE FIRST TIME. REWIND TO NOVEMBER 2019 SAME CAR AT 120K MILES. SITTING IN DRIVEWAY. VEHICLE PARKED AND ENGINE OFF. KEY NOT EVEN IN THE IGNITION. SITTING IN THE DRIVER'S SEAT. HEARD A LOUD NOISE AND MY HEAD WAS THROWN FORWARD IN A VERY FAST MOTION. LOOKED UP TO SEE IF I HAD BEEN REARENDED SOMEHOW AND NOT ANOTHER VEHICLE IN SIGHT. GOT OUT OF THE CAR HAD A LOOK AND FOIND NOTHING OUT OF THE ORDINARY. WALKED BACK TO THE CAR AND NOTICED THE DRIVER'S SIDE SEATS HEADREST HAD EXPLODED THUS CAUSING THE LOUD NOISE AND MY HEAD TO FLY FORWARD. I HAVE SEEN OTHER PAST MAKE AND MODELS FOR CHRYSLER/DODGE/JEEP HAVE RECALLS ALL THE WAY UP TO ABOUT 2013. HOW IS THIS STILL AN ISSUE THAT HAS NOT BEEN RECALLED YET , AGAIN? THIS IS SERIOUSLY CONCERNING. WHAT IF I HAD BEEN DRIVING WHEN THE DRIVERS SIDE HEADREST DEPLOYED? WHAT IF I HAD ONE OF MY TEENAGERS IN THE PASSENGER SEAT OR A PASSENGER FOR THAT MATTER.
NHTSA ID Number: 11353850
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: LAND CRUISER
Model Year: 1986
Summary
TOYOTA IS UNWILLING TO COMPLY WITH BELOW RECALL AND STATES THEY ARE UNABLE TO REPLACE FAULTY FUEL TANK. PLEASE ADVISE. JUN 26,1991 MANUFACTURER RECALL NUMBERM01 NHTSA RECALL NUMBER91V110 RECALL STATUSRECALL INCOMPLETE SUMMARY CONTINUOUS DRIVING UNDER EXTREMELY SEVERE CONDITIONS I.E. HIGH AMBIENT TEMPERATURE AND HEAVY LOAD, CAN CREATE HIGH VAPOR PRESSURE WITHIN THE FUEL TANK, AND THE RESULTANT STRESS MAY CAUSE EXCESSIVE LOAD TO THOSE POINTS WHERE THE FUEL TANK SEPARATOR IS WELDED TO THE INTERIOR OF THE FUELT TANK. SAFETY RISK IF THE VEHICLE CONTINUES TO BE DRIVEN UNDER THESE CONDITIONS, THE REPEATED HIGH PRESSURE MAY EVENTUALLY CAUSE A CRACK IN THE TANK, AND IN THE WORST CASE, FUEL LEAKAGE. FUEL LEAKAGE CAN LEAD TO FIRE WHEN NEAR AN IGNITION SOURCE. REMEDY REPLACE THE FUEL TANK WITH AN IMPROVED TANK.
NHTSA ID Number: 11353849
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Mitsubishi Motors North America, Inc.
Vehicle/Equipment Make: MITSUBISHI
Vehicle/Equipment Model: LANCER
Model Year: 2009
Summary
WE HAVE ISSUES WITH THE LOW BEAM HEADLIGHTS MALFUNCTIONING. THEY WOULD CUT OFF WHILE GOING DOWN THE ROAD. WOULD STAY ON WHEN CAR AND LIGHTS WERE TURNED OFF AND WE WOULD HAVE TO TAKE THE RELAY OUT TO GET THEM TURNED OFF. THEY WOULD FLASH ON AND OFF WHILE THE CAR WAS ON OR OFF. REPLACED NUMEROUS RELAYS, RETURNED MULTIFUNCTION SWITCH THREE TIMES. THIS CAUSED OUR SON TO HAVE A WRECK AS THE LOW BEAMS LIGHTS TURNED OFF AND A CAR NOT SEEING HIM PULLED OUT IN FRONT OF HIM. STARTED A 1 1/2 YEARS AGO, THERE HAVE BEEN NUMEROUS OTHER COMPLAINTS ABOUT THE HEADLIGHTS TURNING OFF AND NOTHING BEING DONE. SOMETHING NEEDS TO BE DONE BEFORE ANOTHER ACCIDENT OCCURS OR DEATH FROM ACCIDENT.
Read More...NHTSA ID Number: 11353848
Complaint Date: 2020-09-08
Fail Date: 2020-08-29
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2011
Summary
FRONT RIGHT STRUT SPRING RELEASED FROM THE MOUNTING WITH A LOUD BANG AND WAS RUBBING AGAINST THE TIRE. THIS HAPPEN WHILE DRIVING AT 30 MPH. THE TIRE WAS DAMAGED. I HAVE REPLACED BOTH FRONT STRUTS.
Read More...NHTSA ID Number: 11353847
Complaint Date: 2020-09-08
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: LIBERTY
Model Year: 2012
Summary
TRAVELING LAST NIGHT AND THE LIGHTS WENT UP, DOWN THEN OUT FOR ALMOST 20 SECONDS AND DOING 40 MPH IS SCARY. THE LIGHTS FINALLY CAME ON BUT THEN THEY DIM UP AND DOWN. BEFORE THIS LAST WEEK THE CRUISE CONTROL WOULD NOT DISENGAGE. I NEVER KNOW WHAT'S GOING TO HAPPEN WHEN I DRIVE THIS VEHICLE AND THE WORST THING IS TAKING IT OUT AT NIGHT AND HAVING THE LIGHTS GO OUT. THIS WEEK WAS THE FORTH TIME THAT HAS HAPPENED THANK GOD IT HAPPENED ON A LIGHTED ROAD BUT I STILL HAD NO BRAKE LIGHTS. ALL TIMES THIS HAS HAPPENED I'VE BEEN ON INTERSTATE HIGHWAYS AND TRAVELING AT NIGHT
Read More...NHTSA ID Number: 11353846
Complaint Date: 2020-09-08
Fail Date: 2020-04-01
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2013
Summary
I'VE HAD NUMEROUS PROBLEMS WITH THIS CAR. WHILE DRIVING WITH MY FAMILY ON THE HIGHWAY FOR OVER 1.5 HRS. THE CAR WOULD NOT ACCELERATE ABOVE 60 MPH. ANOTHER TIME WHILE HIGHWAY DRIVING ON THE OH TURNPIKE 1 HOUR AWAY FROM HOME I LOST ACCELERATION WHILE GOING UPHILL AND COASTED TO AN AREA TO STOP. WHILE I WAS STOPPED THE CAR SMOKED AND IT WOULD NOT START UNTIL AFTER 30 MINUTES. I WAS ABLE TO MAKE IT TO A MECHANIC WHO INFORMED IT MAY BE MY TRANSMISSION AND HE ADVISED TO NOT GO OVER 60 MPH AND TO TAKE THE BACK ROADS HOME.
Read More...NHTSA ID Number: 11353845
Complaint Date: 2020-09-08
Fail Date: 2020-06-12
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2012
Summary
VEHICLE WAS IN MOTION WHEN THE ENGINE FAILED ON A MAJOR HIGHWAY. REPLACED ENGINE 2-3 YEARS AGO FOR THE SAME REASON, TURNED INTO LOCAL KIA DEALERSHIP AND THEY REFUSE TO REPLACE THE ENGINE SAYING ITS NOT COVERED UNDER WARRANTY. THE DEALERSHIP IS REFUSING TO DO A FULL INSPECTION OF THE ENGINE. CONTACTED KIA CONSUMER AFFAIRS AND THEY'RE ALSO REFUSING TO LET DEALERSHIP PERFORM A FULL INSPECTION OF THE ENGINE TO DETERMINE CAUSE OF FAILURE. VEHICLE HAS BEEN AT MONROEVILLE KIA SINCE 06/12/2020 AND THEY HAVE BEEN EXTREMELY POOR IN KEEPING US UPDATED OF PROGRESS OR NOT. KIA RECALL NUMBER SC147 NHTSA NUMBER 17V224000
NHTSA ID Number: 11353844
Complaint Date: 2020-09-08
Fail Date: 2017-09-20
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 CHEVROLET MALIBU. THE CONTACT STATED THAT UPON PLACING THE VEHICLE INTO PARK AND PRESSING THE OFF BUTTON, THE SHIFT TO PARK WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO RICK HENDRICK CHEVROLET NORFOLK (6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502) WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION HARNESS AND SHIFTER CABLE. THE VEHICLE HAD YET TO BE REPAIRED AND REMAINED IN THE CUSTODY OF THE DEALER. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE CONTACT WAS GIVEN A CASE NUMBER AND INFORMED THAT SHE WOULD RECEIVE A CALL BACK IN RELATION TO THE FAILURE. THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11353843
Complaint Date: 2020-09-08
Fail Date: 2020-08-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: ALFA ROMEO
Vehicle/Equipment Model: GIULIA
Model Year: 2019
Summary
(VEHICLE IS 2019 WITH 7404 MILES RECORDED ON DATE OF INCIDENT). MORNING OF 18TH AUG 2020. THE CAR SAT OVERNIGHT SO WAS 'COLD' WHEN I STARTED IT. I IMMEDIATELY SELECTED REVERSE AND BEGAN BACKING UP (EXACT SPEED UNKNOWN, BUT 'SLOW'). APPROX 10 SECS AFTER STARTING THE ENGINE THE VERY STRONG ODOR OF GASOLINE ENTERED THE COCKPIT - I IMMEDIATELY SHUT OFF THE ENGINE. EXITING THE VEHICLE I COULD SEE A TRAIL OF FLUID 10 FT LONG ON THE CONCRETE DRIVEWAY AND THE SCENT IDENTIFIED IT AS GASOLINE. I LIFTED THE HOOD & GASOLINE WAS ALL OVER THE TOP OF THE ENGINE AND DRIPPING DOWN OFF THE UNDERSIDE OF THE HOOD. LOOKING CLOSER I COULD SEE POOLS OF GAS HAD COLLECTED ANYWHERE THERE WAS A DEPRESSION IN WHICH LIQUID COULD COLLECT ON & AROUND THE ENGINE. SEVERAL LITERS OF GASOLINE HAD BEEN EJECTED OVER THE ENGINE. CAR WAS TOWED TO THE NEAREST ALFA SERVICE DEALERSHIP (GOLLING, BLOOMFIELD HILLS). THE DEALERSHIP REPLACED A BROKEN/SPLIT FUEL HOSE ON THE PASSENGER SIDE OF THE ENGINE UNDER WARRANTY. THEY VERBALLY TOLD ME THE PART WAS SENT TO ALFA CORPORATE AND I SHOULD CONTACT THEM TO FOLLOW THE INVESTIGATION. I CONTACTED ALFA CORPORATE AND THROUGH EMAIL EXCHANGES, DISCOVERED THAT ALFA CORPORATE WILL NOT BE INVESTIGATING THIS SAFETY ISSUE AT ALL. I ATTACH ALL THE EMAIL CORRESPONDENCE BELOW. MY VERY SERIOUS CONCERN IS THAT THE DEALERSHIP VERBALLY SAID THEY HAD NO IDEA HOW THIS COULD HAVE HAPPENED - "MAYBE A WEAK SPOT" - BUT ALFA CORPORATE WOULD INVESTIGATE. AT THAT POINT I WAS SATISFIED. THEN SEVERAL DAYS LATER ALFA CORPORATE INFORMED ME THAT THE DEALERSHIP GUESS OF "MAYBE A WEAK SPOT" WOULD BE THE OFFICIAL CONCLUSION AND END OF THE INVESTIGATION. I MENTION IT SEVERAL TIMES IN MY (ATTACHED) EMAILS BUT IT IS OBVIOUS THAT I AVOIDED BEING IN A MOVING FIREBALL BY ONLY MINUTES AND MAYBE LUCK. AN INVESTIGATION BY AN ENGINEER IS THE MINIMUM I WOULD EXPECT FROM ALFA CORPORATE.*DT*DT*JB*DT*JB*AS
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