Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353882
Complaint Date: 2020-09-08
Fail Date: 2020-08-27
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SPORTAGE
Model Year: 2013
Summary
WHILE DRIVING TO WORK USING CITY STREETS I HEARD A VERY FAINT AND INTERMITTENT KNOCKING SOUND WHEN I WOULD PRESS ON THE ACCELERATOR. THE SAME THING HAPPENED ON THE WAY HOME. SO AS MY HUSBAND AND I ARE LEAVING TO GO TO THE GYM(2.5 MILES AWAY) I TOLD HIM THE CAR IS MAKING A NOISE. THE KNOCKING WAS A LITTLE LOUDER AND STEADIER. COMING HOME THE KNOCKING WAS SUPER LOUD AND WHEN I MADE MY TURN THE CAR DIDN'T HAVE MUCH POWER. L PULLED INTO THE CARPORT AND LEFT THE ENGINE ON SO WE COULD INVESTIGATE AND IT WAS DEFINITELY COMING FROM THE ENGINE. NO ENGINE LIGHT OR OIL LIGHT EVER CAME ON. I TURNED IT OFF AND HAD IT TOWED TO THE ROYAL KIA DEALERSHIP THE NEXT DAY. ON MONDAY. THE SERVICE REP CALLED AND SAID THE ENGINE SEIZED DUE TO THE ROD BEARINGS FAILING. IT WOULD BE $9600 TO PUT IN A USED ENGINE. I HAVE 88,300 MILES ON IT. THE NEXT DAY I LEFT A MESSAGE QUESTIONING IF THIS WOULD BE COVERED BY THE POWERTRAIN WARRANTY. HE CALLED BACK AND STATED THAT HE "REALIZED" LATE LAST NIGHT THAT IT WAS COVERED BY THE WARRANTY SO KIA WILL BE REPLACING THE ENGINE WITH A BRAND NEW ONE AT NO COST.
NHTSA ID Number: 11353881
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: IMPREZA
Model Year: 2016
Summary
CAR WILL NOT ALLOW YOU TO TAK KEY OUT OF IGNITION WHEN CAR IS IN PARK.
Read More...NHTSA ID Number: 11353880
Complaint Date: 2020-09-08
Fail Date: 2020-01-06
Manufacturer’s Name: Jaguar Land Rover North America, LLC
Vehicle/Equipment Make: LAND ROVER
Vehicle/Equipment Model: RANGE ROVER
Model Year: 2013
Summary
FRONT PASSENGER DOOR DOES NOT UNLOCK UNLESS OPENED FROM THE INSIDE; OR FRONT PASSENGER DOOR DOES NOT LOCK. BOTH ISSUES HAVE BEEN ONGOING AND HAS BEEN "FIXED" BY LAND ROVER 3 TIMES. THERE HAVE BEEN OTHER ELECTRICAL FAILURES INCLUDING THE AUTOMATIC LIFTGATE NOT WORKING IN THE PAST.
NHTSA ID Number: 11353879
Complaint Date: 2020-09-08
Fail Date: 2018-12-12
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2004
Summary
AT HIGHWAY SPEEDS, BETWEEN 70-80, THE FRONT RIGHT WHEEL VIBRATES/SHAKES VIOLENTLY AT FIRST IT IS MINOR, BUT GET'S WORSE AND WORSE AS IT FORCES THE TIRE OUT OF BALANCE. THIS PROBLEM HAS BEEN REPORTED TO FORD MANY TIMES. THEY SAY THEY CANNOT FIND A PROBLEM. THE PROBLEM FIRST OCCURRED AT 30,387 MILES. THEY COULD NOT FIND THE PROBLEM. ANOTHER DEALERSHIP, AT 36999 MILES, REPLACED THE STEERING DAMPENER, BUT IT DID NOT FIX THE PROBLEM. THEN, THEY TORQUED THE PITMEN ARM AND DECLARED THE PROBLEM FIXED. THE PROBLEM RETURNED BUT THE DEALERSHIPS CONTINUED TO STATE IT WAS A TIRE BALANCING PROBLEM. AFTER NEW TIRES WERE PURCHASED AT 50,252 MILES, THE PROBLEM PERSISTED. AT 56,013 MILES, THE PROBLEM WAS AGAIN REPORTED TO FORD. THEY STATED THEY COULD NOT BALANCE ONE OF THE 'NEW' TIRES. I TOOK THE VEHICLE TO DISCOUNT TIRE, WHICH SOLD ME THE TIRES AND USES THE SAME BALANCING MACHINE AS FORD. THEY REPLACED THE TIRE AND BALANCED THEM AGAIN. THE TECHNICIAN AT DISCOUNT TIRE TOLD ME THAT HAD SEEN THE PROBLEM BEFORE (WHERE HE COULD NOT MAINTAIN BALANCE). THE ONLY FIX WAS TO INSTALL DUAL STEERING STABILIZERS. AFTER RESEARCHING THE INTERNET, IT WAS DISCOVERED THAT THIS ACTUALLY WAS THE FIX. AS IT TURNS OUT, TO INSTALL DUAL STABILIZERS, THE TRUCK MUST HAVE A 2" LEVELING KIT INSTALLED TO ALLOW THE BRACKET TO FIT WITHOUT HITTING THE FRAME WHEN BUMPS ARE HIT.
NHTSA ID Number: 11353878
Complaint Date: 2020-09-08
Fail Date: 2019-09-06
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2010
Summary
MY LIGHTS KEEP GOING OUT. AS OF NOW I DONT HAVE ANY HEADLIGHTS. AND I KEEP HAVING TRANSMISSION KIND OF ISSUES.
Read More...NHTSA ID Number: 11353877
Complaint Date: 2020-09-08
Fail Date: 2020-09-03
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2017
Summary
WHILE DRIVING NORMALLY ON A ROAD ABOUT 30 MPH ALL OF THE VEHICLE'S WARNING LIGHTS CAME ON IN A SEQUENCE AND CONTINUED TO ROTATE THROUGH THE ENTIRE ARRAY OF WARNING LIGHTS CONTINUOUSLY. THE VEHICLE CONTINUED TO DRIVE NORMALLY. AFTER STOPPING AND TURNING OFF THE CAR WE RESTARTED THE CAR AND THE WARNING LIGHTS CONTINUED TO FLASH AND BEEP IN SEQUENCE. THE HONDA DEALER SAID WE NEEDED TO REPLACE PARTS IN THE FUEL SYSTEM. AFTER INVESTIGATION THIS SEEMS TO BE A COMMON PROBLEM WITH HONDA VEHICLES. THIS IS A DANGEROUS SITUATION AS IT DISTRACTS THE DRIVER
NHTSA ID Number: 11353876
Complaint Date: 2020-09-08
Fail Date: 2020-08-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2007
Summary
LOSS OF MAJOR ENGINE POWER AND LOSS OF ACCELERATION WHEN PUSHING THE GAS PEDAL TO THE FLOOR. HAS NO ACCELERATION POWER ANYMORE LIKE IT DID A YEAR AGO TO NOW. REPLACE ALL SPARK PLUGS AND IGNITION COILS WITH NOW NEW ACCELERATION POWER AT ALL.
Read More...NHTSA ID Number: 11353875
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Jaguar Land Rover North America, LLC
Vehicle/Equipment Make: LAND ROVER
Vehicle/Equipment Model: DEFENDER
Model Year: 2020
Summary
WHILE DRIVING MY VEHICLE AT HIGH SPEEDS ON AN INTERSTATE, THE BATTERY WARNING LIGHT ACTIVATED. BEFORE I WAS ABLE TO PULL THE VEHICLE OVER THE AIR CONDITIONER I'LL PROBABLY BEGIN TO STOP WORKING. FOLLOWING THIS, A SERIES OF MULTIPLE WARNING LIGHTS ACTIVATED. THE VEHICLE WOULD NOT ACCELERATE AND I WAS FORCED TO PULL OVER. FOLLOWING THIS, THE VEHICLE WOULD NOT ACTIVATE WHATSOEVER. ALL POWER WAS LOST. I COULD NOT SHIFT GEAR. THE CAR REQUIRED A TOW TO THE LOCAL DEALERSHIP.
Read More...NHTSA ID Number: 11353874
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2006
Summary
THE STEERING LOWER SHAFT GETS FAULTY IN THIS YEARS TRUCK DO TO BEING CHEAP MADE AND GETS CORRODED WIN SALT FROM THE ROADS BARELY TOUCHES IT WHEN DRIVING YOU HAVE TO TURN EXTREMELY HARD TO MAKE IT STEER AND IT DOESN'T TAKE MUCH FOR IT TO BRAKE WHEN GOING DOWN A HIGHWAY ONE OF THE MOST IN SAFE DESIGNS I HAVE EVER SEEN IN A NEWER TRUCK THAN 2000 THERE WAS A RECALL ON THEM THE EXACT SAME DESIGN IN THE CROWN VICS FROM 2004 TO 2008 MINE BROKE WHEN GOING DOWN THE CITY ROAD GOING ABOUT 45MPH
Read More...NHTSA ID Number: 11353873
Complaint Date: 2020-09-08
Fail Date: 2020-09-08
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2016
Summary
WHEN THE STEERING WHEEL IS TURNED ALL THE WAY TO EITHER SIDE, MULTIPLE ALARM SOUNDS GO OFF IN THE VEHICLE INCLUDING LOSS OF POWER STEERING, LOSS OF REVERSE SENSORS, LOSS OF HILL ASSIST AND LOSS OF STABILITY CONTROL. THIS OCCURS ANYTIME THE WHEEL IS FULLY TURNED, EITHER STATIONARY OR MOVING. THIS OCCURRED 2 YEARS AGO IN THE SAME VEHICLE AND THEY REPLACED THE COMPUTER, AFTER NOT FINDING ANY OTHER ISSUE. NOW IT IS OCCURRING AGAIN, SAME SYMPTOMS, SAME CAUSE. A VIDEO CAN EASILY BE SENT IF REQUESTED.
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