Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353902
Complaint Date: 2020-09-09
Fail Date: 2020-06-01
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2017
Summary
I STARTED EXPERIENCING ISSUES WITH MY A/C WITHIN 12MONTHS OF PURCHASING THE VEHICLE. THE A/C WOULD BLOW HOT AIR SPORADICALLY AND WHEN I BROUGHT THE ISSUE UP TO THE SERVICE ADVISOR TO LOOK INTO, THEY REPORTED THAT THEY DID NOT FIND ANYTHING WRONG AND THAT THE A/C WAS FUNCTIONING PROPERLY. THIS ISSUE WOULD CONTINUE TO HAPPEN EVERY SUMMER UP UNTIL NOW, WHERE IT HAS COMPLETELY STOP WORKING AND ONLY BLOWING OUT HOT AIR. I BROUGHT THE VEHICLE BACK TO HONDA AND WAS TOLD THAT THE VEHICLE IS NOW OUT OF WARRANTY AND MORE THAN LIKELY IT WAS THE CONDENSER OR COMPRESSOR. I WOULD NEED TO PAY FOR A DIAGNOSTIC AND THAT I WOULD BE RESPONSIBLE TO UPWARD OF $1800 FOR THE REPAIR.
NHTSA ID Number: 11353901
Complaint Date: 2020-09-09
Fail Date: 2017-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: TERRAIN
Model Year: 2014
Summary
KEY IS LOCKING IN THE IGNITION. WHEN TURNING ON THE CAR THE SCREEN DOES NOT DISPLAY, STAYS BLANK. CANNOT TURN THE RADIO ON OR OFF OR UP. IT'S HAPPENING MORE AND MORE. IT CONTINUES WHILE DRIVING. THE GEAR SHIFTER STICKS IN PARK AND IS EXTREMELY HARD AT TIMES TO GET IT IN REVERSE OR DRIVE.
Read More...NHTSA ID Number: 11353900
Complaint Date: 2020-09-09
Fail Date: 2020-07-18
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SONIC
Model Year: 2015
Summary
HAZZARD LIGHTS BUTTON WOULD NOT DEACTIVATE. HAD JUST REPLACED ALL FRONT HEADLIGHTS AND 3 WEEKS LATER THEY BOTH WENT OUT. SIDE MIRRORS SWITCH IS NOT WORKING.
Read More...NHTSA ID Number: 11353899
Complaint Date: 2020-09-09
Fail Date: 2020-08-24
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 2013
Summary
WHILE DRIVING NOTICED WHEN MAKING A TURN AT LOW SPEED STICKY STEERING WHEEL AND POPPING NOISE. FEW DAYS LATER WHEN TURNING THE WHEEL A GRINDING NOISE COMING FROM THE STEERING COLUMN. BECAME WORSE DAY BY DAY, LOUDER GRINDING NOISE TURNING THE TRUCK LEFT OR RIGHT DRIVING AT LOW SPEEDS. WHEN THE VEHICLE SIT FOR FEW DAYS WITHOUT MOVEMENT AND TURN ON TO GO DRIVE IT THE STEERING WHEEL IS STUCK HARD TO MOVE AT FIRST THEN WHEN GIVE IT A BIT OF HARD TWIST IT BREAKS LOOSE FOR DRIVING BUT LOUD GRINDING NOISE WHEN TURNING THE WHEEL. IT FEELS AND SOUND AS IF THE RACK IS BAD OR SOMETHING.
Read More...NHTSA ID Number: 11353898
Complaint Date: 2020-09-09
Fail Date: 2020-09-07
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 3500
Model Year: 2015
Summary
CP4 FUEL PUMP FAILURE AND ENGINE FAILURE- STARTED TRUCK THAT MORNING, 5 MIN LATER IT SHUT OFF AND HASN'T STARTED AGAIN. HUB EXPLODED MAKING 4WHEEL DRIVE IMPOSSIBLE WHEN DRIVING DOWN HEY. AC BLENDER STOPPED WORKING AC VENTS BLOW HOT AIR ON RIGHT SIDE OF DASH WHILE IN MOTION.
Read More...NHTSA ID Number: 11353897
Complaint Date: 2020-09-09
Fail Date: 2020-09-02
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2016
Summary
I HAD A POWER STEERING FAIL. WHILE DRIVING I LOST MY POWER STEERING, POWER STEERING LIGHT CAME ON, AND DUE I WAS ABLE TO GET MY CAR INTO THE EMERGENCY LANE. THE TRACTION CONTROL LIGHT CAME POWER STEERING..
Read More...NHTSA ID Number: 11353896
Complaint Date: 2020-09-09
Fail Date: 2020-09-06
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2015
Summary
TWO DAYS AGO MY CAR RANDOMLY TURNED THE BREAKING BREAK ON GOING IN REVERSE I THOUGHT I HIT SOMETHING BUT REALLY MY CAR TURNED ON THE PARKING BREAK I DIDN'T THINK ANYTHING OF IT BUT IN THE SAME DAY BUT DIFFERENT TIME IT DID IT AGAIN ALSO WHEN I MEAN TURNED ON THE PARKING BREAK I MEAN IT WAS COMPLETELY ON AND STOPPED MY CAR FROM MOVING. NOW TODAY I WAS DRIVING I STOPPED AT A RED LIGHT WENT TO GO PULL OFF AND MY BREAKING BREAK CAME ON AND I COULDN'T MOVE MY CAR UNTIL I TURNED IT OFF SAME WITH WHEN I WENT IN REVERSE. I'M CURRENTLY ON VACATION 33 HOURS AWAY FROM HOME IN CALIFORNIA AND I'M SCARED I WON'T BE ABLE TO GET MY CAR BACK AND MYSELF AND FAMILY HOME SAFELY IN THIS CAR COME SATURDAY AND HONESTLY I'M AFRAID TO DRIVE IT NOW BECAUSE IT DOES IT RANDOMLY WITH ZERO WARNING.
Read More...NHTSA ID Number: 11353895
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2012
Summary
WHILE DRIVING 25 MILES ON WALNUT ST IN RIALTO CA .ALL OF A SUDDEN MY HYBRID HYUNDAI SONATA MADE A GRINDING NOISE AND STOP RESPONDING I AVOID HITTING A CAR INFRONT OF ME AND APPROACHED THE SIDE WALK MESSING UP MY RIGHT FRONT BUMPER, WHEN I FINALLY STOPPED I PUT THE CAR ON PARK AND IT MADE A NASTY GRINDING SOUND. I TRIED TO PUT THE CAR ON D AND IT WOULDN'T MOVE I PUT IT ON R AND NOTHING. IT WAS A VERY SCARRY EXPERIENCE, I WANT TO KNOW IF THERE IS ANYTHING YOU CAN HELP ME WITH IF THERE IS A RECALL ON THE TRANSMISSION BECAUSE THATS WHAT IT SOUNDS LIKE. I HAD IT TOWED TO MY HOUSE BECAUSE THE GEARS ARE NOT WORKINGIT . IT HAS 149346 MILES
NHTSA ID Number: 11353894
Complaint Date: 2020-09-09
Fail Date: 2020-09-04
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2014
Summary
HEV LIGHT CAME ON DASHBOARD STATING "CHECK HYBRID SYSTEM. STOP VEHICLE AND TURN OFF ENGINE". VEHICLE WAS IN MOTION IN CITY ON TRAFFIC LIGHT AND SUDDENLY GOT THAT AND CAR STOPPED IN 15 SEC AND COULD NOT MOVE ANYMORE. LUCKILY IT DID NOT HAPPEN ON HIGHWAY CAUSE 15 SEC IS NOT ENOUGH FOR SAFELY STOPPING! WITNESSES HELPED TO PUSH THE CARD TO THE SHOULDER APPROXIMATELY 100 FEET. ELECTRIC BRAKE SYSTEM WAS LOCKED AS WELL CAUSE OF HEV SYSTEM STOPPED SUPPLING THE POWER. KIA CONCORD REPLACED THE SAFETY PLUG ASSY-MALE 125 AMPS TO 150 AMPS (PART # K 37586 4R002). CAR HAD ONLY 82K. AS FAR I SEE THIS IS A COMMON ISSUE AND IF MANUFACTURER IN ALL CASES UPGRADES IT TO HIGHER FUSE, THEN THIS IS A REASON FOR RECALL. NOW I WARRY ABOUT NEXT ELECTRICAL ISSUE THAT CAN CAUSE THAT FUSE.
NHTSA ID Number: 11353893
Complaint Date: 2020-09-08
Fail Date: 2020-09-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: EQUINOX
Model Year: 2011
Summary
CATALYTIC CONVERTER ISSUE, HIGH PRESSURE FUEL PUMP, CAR SHAKES, BALKING WHILE ON IDLE OR STOP ON RED LIGHT, HEAVY CHAIN ROLLING NOISE. SPENT MORE THAN $3K SO FAR BUT STILL COMES WITH DIFFERENT PROBLEMS EVERY NOW AND THEN. ENGINE LIGHT IS ALWAYS ON AND BUNCH OF DIFFERENT CODES SHOW UP WHILE CHECKING. CRUISE CONTROL DOESN'T WORK. WIPER BLADES DON'T CLEAR PROPERLY. PROBLEM LIST CAN GO ON AND ON. CAR SHUTS OFF BY ITSELF AND IT HAPPENED SO MANY TIMES. ENGINE POWER WAS REDUCED BY ITSELF AND COULDN'T GO MORE THAN 20 MILES/HOUR ON A HIGHWAY WITH FAMILY INSIDE THE CAR.
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