Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353952
Complaint Date: 2020-09-09
Fail Date: 2020-08-24
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2010
Summary
I PURCHASED THE 2010 EDGE FROM MY MOTHER IN 12/ 2018 WHEN SHE PURCHASED AN ESCAPE. 1.5 YEARS LATER, IN MILE 99,800, I HAD A PROBLEM WITH MY BRAKES. I WAS COMING TO A STOP AT THE END OF THE STREET ONTO A MAJOR ROAD AT THE EXIT OF MY NEIGHBORHOOD. GOING DOWN A HILL, I ALWAYS GO SLOWLY TO ALLOW MYSELF PROPER BRAKING TIME, AS IT IS A VERY STEEP HILL ONTO A MAJOR AND VERY BUSY ROAD. I EXPERIENCED A LACK OF BRAKES. I STOOD ON THEM AS HARD AS I COULD, AND IT BARELY SLOWED ME DOWN ENOUGH TO PREVENT ME FROM GOING INTO ONCOMING TRAFFIC. AFTER I RECOVERED MY HEART RATE, I TURNED AROUND AND WENT HOME. I THEN BROUGHT THE CAR TO MY LOCAL MECHANIC, HE TOLD ME HE WAS UNCOMFORTABLE WORKING ON IT, AS HE DISCOVERED AN ISSUE WITH THIS ACCORDING TO FORD. I THEN BROUGHT IT TO A LOCAL FORD DEALERSHIP, AS THE FORD DEALERSHIP MY DAD PURCHASED THE CAR FROM AND ALL THE SERVICE WAS DONE AT WAS, WAS ON THE HIGHWAY, 40 MINUTES AWAY. A DANGEROUS COMMUTE DUE TO THE INTERMITTENT LACK OF BRAKES. THE BULLETIN/EXTENDED WARRANTY IS 13N02 ' EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER. I HAD THE BRAKE BOOSTER ASSEMBLY FIXED BY THE DEALERSHIP, WHO INFORMED ME THAT IT HAD A 10-YEAR 150,000-MILE SERVICE BULLETIN, AND IT IS NOT COVERED. FIRST, THE CAR IS 10 YEARS OLD. SECOND, IT WAS LESS THAN 100K MILES ON IT. ALSO, THE MILEAGE WAS LOW, DUE TO THE LITTLE MY PARENTS DROVE THE CAR. THE AVERAGE MILEAGE ON THE CAR CURRENTLY IS 10,000 A YEAR. I BELIEVE THE ISSUE WOULD HAVE EXPOSED ITSELF WITHIN THE WARRANTY PERIOD IF THE CAR WERE DRIVEN WITH TYPICAL MILEAGE (OVER 10,000 A YEAR).I AM ASKING YOU TO REIMBURSE ME FOR THE WORK DONE ON MY CAR FOR THIS ISSUE, AS I FEEL THAT IT SHOULD HAVE BEEN COVERED UNDER YOUR EXTENDED WARRANTY, IF NOT AS A SAFETY ISSUE THAT COULD HAVE COST ME MY LIFE OR MAJOR MEDICAL ISSUES AS WELL AS A LOSS OF OR MAJOR DAMAGE TO MY CAR. THE TOTAL AMOUNT INCLUDING TAX WAS $841.43.
NHTSA ID Number: 11353951
Complaint Date: 2020-09-09
Fail Date: 2020-08-30
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2016
Summary
WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB
Read More...NHTSA ID Number: 11353950
Complaint Date: 2020-09-09
Fail Date: 2020-03-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: CL
Model Year: 2001
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 ACURA CL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER ACURA OF TROY (1828 MAPLELAWN DR, TROY, MI 48084, (877) 820-3015) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11353949
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
I PURCHASED THIS VEHICLE TWO WEEKS AGO FROM A CERTIFIED USED CAR DEALERSHIP. THE VEHICLE HAS 54000 MILES ON IT. FROM DAY ONE, IT HAS HAD AN INTERMEDIATE LONG START. TOOK IT BACK TO THE DEALERSHIP WHO STATED IT NEEDED A NEW BATTERY. REPLACED THE BATTERY, DID NOT FIX THE LONG START. NEW PROBLEM OCCURRED YESTERDAY (2 DAYS AFTER REPLACING THE BATTERY), THE CAR STALLED IN THE MIDDLE OF THE INTERSTATE WHILE DRIVING!!!! LUCKILY THE CAR BEHIND ME WAS PAYING ATTENTION AND DID NOT REAR-END ME. NO WARNING, JUST STOPPED. THE DASH FLASHED "SHIFT TO DRIVE". I WAS ALREADY IN GEAR. AFTER ABOUT 30 SECONDS OF TRYING TO START THE CAR, THE CAR STARTED BACK. IT TOOK AN ADDITIONAL 10-15 SECONDS FOR THE CAR TO ACTUALLY MOVE EVEN THOUGH I WAS PUSHING THE GAS PEDAL. I WAS FINALLY ABLE TO DRIVE IT HOME. THE OIL WAS CHANGED 1000 MILES AGO. NO STORED CODES, NO CHECK ENGINE LIGHT, NO WARNING BEFORE THE INCIDENT HAPPENED....NOTHING!!! I HAVE CALLED SEVERAL DEALERSHIPS AND READ MULTIPLE FORUMS WITH NO RESULT BEING FOUND. THE CAR GOES TO THE DEALERSHIP TODAY BUT I WAS TOLD IF THE CAR IS NOT THROWING ANY FAULTS, IT IS GOING TO BE HARD TO DIAGNOSE. THIS IS A HUGE SAFETY CONCERN AND I DO NOT FEEL SAFE DRIVING THIS VEHICLE AS IT IS GOING TO CAUSE A WRECK.
Read More...NHTSA ID Number: 11353948
Complaint Date: 2020-09-09
Fail Date: 2019-09-30
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CRUZE
Model Year: 2015
Summary
CAR BEEN JERKING AND STOP ON IT'S OWN WHILE IN DRIVE I BEEN KEEPING OIL CHANGES AND EVERYTHING UP TO PART ON IT
Read More...NHTSA ID Number: 11353947
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2009
Summary
2009 FORD FUSION. HAVE BEEN DRIVING THIS VEHICLE FOR OVER 2 YEARS. PERIODICALLY, I WOULD NEED TO HIT THE BRAKES HARDER THAN NORMAL TO AVOID SOMEONE PULLING OUT IN FRONT OF ME OR SOMETHING OF THAT NATURE. WHEN I WOULD HIT THE BRAKES HARD, I WOULD LOSE ABOUT 80%-90% OF MY BRAKING ABILITY FOR SOMETIMES DAYS. IT WOULD NOT BE SAFE TO DRIVE AND I WOULD HAVE TO MAKE SURE I LEFT 100+ YARDS IN FRONT OF THE CAR IN FRONT OF ME AFTER IT HAPPENED. I FINALLY SEE THE 19S54 RECALL COME OUT, AND I WAIT, AND WAIT FOR PARTS TO BECOME AVAILABLE. FINALLY, MONTHS LATER, I HAD THE BRAKES GO COMPLETELY OUT ON ME YESTERDAY 09SEP2020 AND I THEN DECIDED TO CALL FORD ABOUT IT, THEIR CUSTOMER SERVICE ACKNOWLEDGED THE RECALL AND STATED THERE WAS NO REPAIR AT THIS TIME BUT THAT IT WAS NOT A CONDITION THAT WOULD MAKE THE VEHICLE UNSAFE. I DISAGREE. THEY REFUSE TO PROVIDE A RENTAL CAR AND THEY JUST EXPECT ME TO PAY THE $1,600 RIGHT NOW TO HAVE IT FIXED AND MAYBE GET REIMBURSED LATER. I REFUSE TO PAY FOR IT UPFRONT KNOWING THERE IS ALREADY A VALID RECALL IN PLACE. I BELIEVE THIS IS GROSS NEGLIGENCE ON FORDS PART, NOT THE DEALERSHIP. THERE NEEDS TO BE ACCOMMODATIONS MADE. AFTER PAYING FOR THE DEALER TO "DIAG" THE PROBLEM, THEY CONFIRMED THAT IT WAS THE ABS HYD UNIT, CALLED FORD BACK, THEY STILL DIDN'T CARE AND ACTUALLY HUNG UP ON ME FOR STATING THAT I THOUGHT THIS WAS UNSAFE ENOUGH TO NOT WANT TO DRIVE. I WILL BE TAKING THIS TO THE NEXT LEVEL ONLY BECAUSE I KNOW I AM NOT THE ONLY ONE HAVING THIS SAME ISSUE.
NHTSA ID Number: 11353946
Complaint Date: 2020-09-09
Fail Date: 2018-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED. THE BRAKE PEDAL WAS DEPRESSED AND SEIZED. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS LOCATED AT 4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981, WHERE THE CONTACT WAS INFORMED THAT AN OIL CHANGE WAS NECESSARY. THE VEHICLE RECEIVED AN OIL CHANGE BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO PIEDMONT CHRYSLER DODGE JEEP RAM LOCATED AT 4015 CLEMSON BLVD, ANDERSON, SC 29621, (864) 305-4234, AND WAS INFORMED THAT AN OIL CONSUMPTION TEST WAS NECESSARY. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VALVE COVER. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE VALVE COVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED SHORTLY AFTERWARDS THE NUMBER 3 CYLINDER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE REPAIRED HOWEVER, THE VALVE COVER STARTED LEAKING AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA ID Number: 11353945
Complaint Date: 2020-09-09
Fail Date: 2019-09-25
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING 70 MPH, THE ENGINE POWER REDUCED WARNING LIGHT ILLUMINATED WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE STARTED TO DECELERATE. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY, TURNED THE VEHICLE OFF AND BACK ON WHICH RESUME BACK TO NORMAL OPERATION. THE CONTACT ASLO MENTIONED THAT WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE HESITATED AND JERKED FORWARD. THE VEHICLE WAS TAKEN TO FRIENDLY CHEVROLET (7501 HIGHWAY 65 NE, FRIDLEY, MN 55432) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE VACUUM PUMP AND ACCELERATOR PEDAL ASSEMBLY NEEDED TO BE REPLACED. THE ACCELERATOR PEDAL ASSEMBLY WAS REPAIRED HOWEVER, THE VACUUM PUMP WAS NOT. THE FAILURE RECURRED WITH THE BRAKE PEDAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
NHTSA ID Number: 11353944
Complaint Date: 2020-09-09
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 2018
Summary
DRIVERS SIDE DOOR OPENS RANDOMLY WHILE DRIVING ON FREEWAY.
Read More...NHTSA ID Number: 11353943
Complaint Date: 2020-09-09
Fail Date: 2020-08-28
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2012
Summary
MY JEEP GRAND CHEROKEE OCCASIONALLY WON'T START. IT HAS TO STAND FOR A FEW MINUTES AND THEN STARTS. THIS HAPPENED ONCE OR TWICE A MONTH. THE DEALER STATED THAT THERE WAS A RECALL V62. (FUEL PUMP RELAY). I HAVE HAD THE RELAY REPLACED 3 TIMES, BUT NOT THE ORIGINAL AS SEEMINGLY IT IS NOT YET AVAILABLE. THE CAR HAS NEVER STALLED OR ACTED STRANGELY ONCE GOING. THE AGENT HAS FITTED ANOTHER RELAY, BUT NOW SAYS THAT THEY HAVE TO INSTALL A WCM, ELV AND KEYS. A DIAGNOSTIC WAS DONE AND SHOWED UP SOME ERRORS AFTER PUTTING IN THE LAST RELAY. WHEN WILL THE CORRECT RELAYS BE MANUFACTURED, AS I DO NOT WANT TO GO TO GREAT EXPENSE REPLACING OTHER PARTS IF IT IS STILL A RELAY ISSUE?
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