Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353932
Complaint Date: 2020-09-09
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND JERKED INTERMITTENTLY WITHOUT WARNING. THE CONTACT COASTED TO THE SHOULDER OF THE ROADWAY, TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO FRANK FLETCHER DODGE CHRYSLER JEEP (3314 STADIUM BLVD, JONESBORO, AR 72404) WHERE IT WAS DIAGNOSED AND IT WAS DETERMINED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT ALSO MENTIONED THAT THE OIL NEEDED TO BE CHANGED EVERY 3,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V344000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
NHTSA ID Number: 11353931
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2016
Summary
MY CAR MAKES THIS GRINDING NOISE BEFORE STARTING, I'VE REPLACE THE BATTERY TWICE (2018,2020) AND THE STARTER JUNE 2020. MY CAR IS BACK MAKING THE SAME GRINDING NOISE AND WOULD NOT START AGAIN. ON MY WAY BACK TO THE MECHANICAL WITH THE SAME ISSUE.THE CAR IS STATIONARY WHILE I'M TRYING TO GET IT STARTED
Read More...NHTSA ID Number: 11353930
Complaint Date: 2020-09-09
Fail Date: 2017-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2011
Summary
IT STALLS WHILE DRIVING. LOOSES POWER, MAX SPEED 20MPH. WON'T START.
Read More...NHTSA ID Number: 11353929
Complaint Date: 2020-09-09
Fail Date: 2020-07-08
Manufacturer’s Name: PACCAR Incorporated
Vehicle/Equipment Make: PETERBILT
Vehicle/Equipment Model: 389
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 PETERBILT 389. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V368000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, AIR) AND 20V199000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, AIR) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT HE CALLED THE MANUFACTURER AND A RECORDING INDICATED THAT THE SOFTWARE WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT HE RECEIVED A WARNING FROM DOT DUE TO NOT KEEPING UP WITH THE ANTI-LOCK BRAKING SYSTEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11353928
Complaint Date: 2020-09-09
Fail Date: 2020-08-18
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: X1
Model Year: 2016
Summary
WHILE DRIVING ON A HIGHWAY DURING A CROSS COUNTRY ROAD TRIP, THE SUNROOF SUN SHADE/BLIND CAME OUT OF ITS TRACK ON THE DRIVERS SIDE. A VISIT TO A BMW DEALER NOTED AN OUT OF WARRANTY REPAIR COST OF $2600. THE DEALER SAID THE ENTIRE PANORAMIC SUNROOF ASSEMBLY WOULD HAVE TO BE REMOVED TO REPLACE THE SUN SHADE/BLIND. THE SUN SHADE HAS NOW BECOME INOPERABLE AND IS STUCK IN THE OPEN POSITION. THIS HAS CREATED AN UNACCEPTABLE EXPOSURE TO THE SUN IN THE VEHICLE. THE OUTSIDE TEMPERATURES WERE OVER 110 DEGREES. IT APPEARS THAT A METAL COIL SPRING LIKE MATERIAL HAS BECOME DETACHED FROM THE SHADE/BLIND FABRIC. THE ADHESIVE BONDING THE MATERIALS HAS FAILED. THE SPRING MATERIAL IS TANGLED UNDER THE HEADLINER AT THE REAR OF THE VEHICLE.
NHTSA ID Number: 11353927
Complaint Date: 2020-09-09
Fail Date: 2018-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BATTERY DRAINED, THE TIRES LOCKED UP, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO ROCKWALL CHRYSLER DODGE JEEP RAM (970 E INTERSTATE 30, ROCKWALL, TX 75087, (469) 698-2100) AND DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS UNABLE TO IDENTIFY THE FAILURE. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 50,000.
NHTSA ID Number: 11353926
Complaint Date: 2020-09-09
Fail Date: 2020-09-02
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: SMART
Vehicle/Equipment Model: FORTWO
Model Year: 2016
Summary
THE BRAKES ARE SLIPPING BAD. THEY HAVE BEEN SLIPPING SINCE I BOUGHT THE VEHICLE IN 2016. THE GAS TANK IS LEAKING AND HAS LEAKED INTO THE CAB OF THE CAR. THE GAS TANK HAS BEEN REPLACED 3 TIMES.
Read More...NHTSA ID Number: 11353925
Complaint Date: 2020-09-09
Fail Date: 2020-09-08
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 SUBARU FORESTER. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AFTER AN OIL CHANGE. THE LIGHT DISAPPEARED AFTER A WHILE. WHILE DRIVING IN THE MOUNTAINS, THE VEHICLE LOSS POWER STEERING WITH THE STEERING POWER ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER SUBARU BOISE LOCATED AT 11196 W FAIRVIEW AVE, BOISE, ID 83713, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
NHTSA ID Number: 11353924
Complaint Date: 2020-09-09
Fail Date: 2019-09-01
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: S500
Model Year: 2000
Summary
THE INSTRUMENT CLUSTER ONLY WORKS WHEN IT IS REALLY HOT.
Read More...NHTSA ID Number: 11353923
Complaint Date: 2020-09-09
Fail Date: 2020-09-06
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2009
Summary
STEERING WHEEL HAS LOCKED UP WHILE DRIVING DOWN THE ROAD, ON MULTIPLE OCCASIONS.
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