Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353973
Complaint Date: 2020-09-09
Fail Date: 2020-07-29
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2008
Summary
NEW CAR, PROBLEMS JUST UNCOVERED.
Read More...NHTSA ID Number: 11353972
Complaint Date: 2020-09-09
Fail Date: 2020-07-06
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2017
Summary
HAVE A 2017 FORESTER. AT LEAST A COUPLE TIMES A WEEK, THE KEY GET STUCK IN THE IGNITION. YOU CAN TURN THE CAR OFF, BUT YOU CAN'T REMOVE THE KEY. IF I START THE CAR BACK UP, AND SHIFT IT INTO DRIVE, AND THEM SLAM IT BACK INTO PARK, THEN I CAN TURN THE CAR OFF AND REMOVE THE KEY.
Read More...NHTSA ID Number: 11353971
Complaint Date: 2020-09-09
Fail Date: 2020-08-23
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2015
Summary
LEFT REAR BRAKE CALIPER FELL OFF AFTER 38329 MILES. I WAS DRIVING DOWN A STREET AND APPLIED THE BRAKES. PEDAL WENT TO THE FLOOR. I WAS ABLE TO GET STOPPED BY PUMPING THE BRAKES!!
Read More...NHTSA ID Number: 11353969
Complaint Date: 2020-09-09
Fail Date: 2020-08-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: COMPASS
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. THE CONTACT STATED THAT WHILE BRAKING FOR A RED TRAFFIC LIGHT, THE PARKING BRAKE ACTIVATED INDEPENDENTLY. WHILE ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION, THE BRAKES LOCKED UP AND THE VEHICLE WOULD NOT MOVE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT CALLED HERTRICH DODGE (1147 E PULASKI HWY, ELKTON, MD 21921, (443) 907-1500) AND WAS INFORMED THAT NO ACTIONS COULD BE TAKEN UNLESS THE FAILURE WAS PRESENT BEFORE A ROAD TEST COULD BE PERFORMED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.
NHTSA ID Number: 11353968
Complaint Date: 2020-09-09
Fail Date: 2020-09-02
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: LEGACY
Model Year: 2013
Summary
TORQUE CONVERTOR CLUTCH SOLENOID WENT OUT WHILE DRIVING ON THE HIGHWAY AT 75MPH. ENDED UP HAVING IT REPLACED AT 138,000 MILES ON 2013 SUBARU LEGACY. COST $1,700 AT SUBARU DEALERSHIP.
NHTSA ID Number: 11353967
Complaint Date: 2020-09-09
Fail Date: 2019-10-25
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2017
Summary
I OWN SUBJECT 2017 RAM ED TRUCK. OCT 25, 2019, FCA ISSUED A NEW SAFETY RECALL ADVANCE COMMUNICATION RE THE ECO DIESEL VB1 RECALL MATTER. DECEMBER 2019, I RECEIVED MY FIRST COMMUNICATION FROM FCA ON VB1. MAY 2020 I RECEIVED A SECOND LETTER ON VB1, IMPLORING ME TO TAKE MY TRUCK A DEALER AND OBTAIN THE REPAIR.I HAVE BEEN IN CONTACT WITH SEVERAL DEALERS TO OBTAIN THE REPAIRS,AND THEY ADVISED ME THAT THEY DO NOT HAVE PARTS AVAILABLE TO DO THE REPAIR. MOST RECENT DEALER CONTACT WAS LATE JULY, 2020. I HAVE NOT RECEIVED ANY NOTICE FROM FCA, AS PROMISED THAT THE REMEDY IS AVAILABLE. FCA HAS PUT ME IN A POSITION OF RISKING AN ENGINE FIRE EVERY TIME I USE THE TRUCK, I CAN NOT SELL THE TRUCK TO A DEALER DUE TO THE OUTSTANDING RECALL, AND AM AT RISK OF CAL DMV DECLINING THE LICENSE PLATE RENEWAL IN DECEMBER THIS YEAR. THIS UNREASONABLY SLOW RESPONSE BY FCA TO THIS SERIOUS ISSUE IS IMMORAL AND UNCONSIONABLE. PLEASE DEMAND IMMEDIATE ACTION OF FCA TO PROVIDE ALL THE PARTS TO THEIR DEALER NETWORK TO FIX THIS PROBLEM. I AM USING THIS TRUCK NLY WHEN ABSOLUTELY NECESSARY, AND AM BLOCKED FROM SELLING THE TRUCK.
NHTSA ID Number: 11353966
Complaint Date: 2020-09-09
Fail Date: 2019-11-04
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 2019
Summary
WE STARTED TAKING OUR 2019 HONDA ODYSSEY TO THE DEALERSHIP IN NOV 2019 ON RADIO/SPEAKER ISSUES. THE SAME PROBLEMS STILL PERSIST AFTER A HANDFUL OF ATTEMPTS AT FIXING WITH NEWER PARTS. THIS IS BECOMING VERY FRUSTRATING AS A CONSUMER, ESPECIALLY AFTER MULTIPLE ATTEMPTS AT A SOLUTION. WE HAVE OWNED MULTIPLE NEW HONDA'S, AND QUITE A FEW USED ONES. WE HAVE SEVERAL VIDEOS OF IT GOING OFF AND ON WHILE DRIVING, SITTING STILL, HITTING A BUMP ETC. NOW IT'S TO THE POINT WHERE IT WON'T EVEN COME ON AT ALL WHEN YOU START THE VEHICLE.
NHTSA ID Number: 11353965
Complaint Date: 2020-09-09
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2013
Summary
A RECALL WAS ISSUED NOVEMBER 14, 2019 TO REPLACE A FUEL PUMP RELAY THAT CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. THIS RECALL WAS ISSUED ALMOST A YEAR AGO AND HAS NOT YET BEEN RESOLVED. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THIS VEHICLE. I CONTACTED THE FCA AND THEY SUGGESTED THAT I TAKE THE VEHICLE INTO MY JEEP DEALER TO HAVE IT ANALYZED TO SEE IF THERE IF ANYTHING WRONG WITH THE RELAY THAT IS CURRENTLY INSTALLED. I TOOK MY VEHICLE INTO THE JEEP DEALER AND THEY TOLD ME THAT PUTTING IT ON THE ANALYZER WOULD DO NOT GOOD. I WANT TO KNOW WHEN THIS RECALL WILL BE RESOLVED.
NHTSA ID Number: 11353964
Complaint Date: 2020-09-09
Fail Date: 2020-03-01
Manufacturer’s Name: Kumho Tire Co., Inc.
Vehicle/Equipment Make: KUMHO
Vehicle/Equipment Model: KUMHO
Model Year: 9999
Summary
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE EQUIPPED WITH KUMHO TIRES, TIRE LINE: CRUGEN PREMIUM KL33 N/A, TIRE SIZE: 235/55/R19 N/A, THE DOT NUMBER: 000JTYANH4419. THE CONTACT STATED WHILE DRIVING 65 MPH, THE FRONT PASSENGER'S SIDE TIRE WAS SHAKING ABNORMALLY. THE CONTACT DROVE TO A TIRE SHOP AND NOTICE THAT THE TREAD BELT WAS SEPARATING FROM THE FRONT PASSENGER'S SIDE TIRE. THE CONTACT STATED THAT THE TIRE WAS REPLACED HOWEVER, IN APRIL THE FRONT AND REAR DRIVER'S SIDE TIRES EXPERIENCED THE SAME FAILURE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,758.
NHTSA ID Number: 11353963
Complaint Date: 2020-09-09
Fail Date: 2020-06-30
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2013
Summary
RIGHT FRONT DRIVER SIDE WHEEL BEARING FAILS TWICE -- LOCKED UP WHILE DRIVING ON EXPRESSWAY. WAS NOT DRIVABLE.
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