Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354113
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2019
Summary
I HAVE OWNED THIS VEHICLE SINCE LATE MAY 2019 AND I HAVE HAD TO REPLACE 4 WINDSHIELDS DUE TO CRACKS THAT DEVELOPED FROM BOTH MINOR ROCK STRIKES AND WHEN NOTHING HAS DAMAGED IT.
Read More...NHTSA ID Number: 11354112
Complaint Date: 2020-09-10
Fail Date: 2020-09-08
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2016
Summary
THE KEYLESS START SYSTEM PROBLEM LIGHT HAS COME ON AND THE DEALERSHIP FINDS NO CODES TO RESOLVE THE ISSUE. THE AUTO ENGINE SHUTOFF TO CONSERVE GAS WHEN THE BAKE IS DEPRESSED WILL COMPLETELY SHUT OFF THE CAR AND I AM NOT ABLE TO START THE CAR AGAIN. THIS HAS HAPPENED MANY TIME FROM DRIVING ON THE HIGHWAY AND STOPPING IN TRAFFIC TO BEING IN THE CITY STOPPING AT A RED LIGHT. IT CAN TAKE UP TO A MINUTE OR MORE TO GET THE CAR TO START AGAIN. THE ONLY WAY TO DISABLE THIS FROM HAPPENING IS TO MANUALLY SHUT OFF THIS FEATURE EVERY TIME I START THE VEHICLE.
Read More...NHTSA ID Number: 11354111
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNNAMED DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354110
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2018
Summary
10 SEP 2020 AT 0745 MY JEEP CHEROKEE WITH 34,000 MILES HAD A DASH MESSAGE SAYING "SERVICE SHIFTER" AND ALL THE LIGHTS ON THE SHIFTER EMITTED RED. AFTER TURNING CAR OFF AND BACK ON THERE WAS NO MESSAGE OR ANYTHING.
NHTSA ID Number: 11354109
Complaint Date: 2020-09-10
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2014
Summary
MY 2014 GC ALTITUDE HAD THE DRIVERS SIDE ACTIVE HEAD RESTRAINTS HEADREST RANDOMLY DEPLOY AS NO PART OF A COLLISION THIS PAST WEEKEND. THIS IS NOT ONLY A MAJOR SAFETY RISK FOR THE PASSENGER BUT, COULD HAVE BEEN QUITE TRAUMATIC SHOULD THE RANDOM DEPLOYMENT HAVE CAUSED A MAJOR ACCIDENT. I HAVE SPENT WAY TOO MUCH TIME RESEARCHING AND THE MOST COMMON PROBLEM IS ONE OF PLASTIC FAILURE. LOOK INSIDE THE HEAD REST FOR THE SMALL METAL, HORIZONTAL PIN AND IF IT IS STILL HELD IN PLACE BY THE METAL RETAINING HOOKS THEN THE PLASTIC FAILED IN THE HEADREST. NHTSA HAS HAD AN INVESTIGATION OPENED ON IT FOR A YEAR NOW BUT, I DON'T THINK THERE HAS BEEN ANY MOVEMENT ON IT SINCE LATE LAST YEAR AS THE MANUFACTURER STALLS FOR TIME. I HOPE THIS WILL RESULT IN A RECALL AT SOME POINT IN THE VERY NEAR FUTURE BEFORE MORE PEOPLE ARE INJURED.
Read More...NHTSA ID Number: 11354108
Complaint Date: 2020-09-10
Fail Date: 2016-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: IMPALA
Model Year: 2010
Summary
TRANSMISSION SLIPS FRONT END HITS HARD WHEN BUMPS OCCUR SERVICE AIR BAG IS ON THE DASHBOARD ACTUATOR KNOCKS
Read More...NHTSA ID Number: 11354107
Complaint Date: 2020-09-10
Fail Date: 2020-07-15
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: S6
Model Year: 2013
Summary
SUSPENSION CONTROL ARM BUSHINGS WORN OUT CAUSING SQUEAKING AND UNEXPECTED VEHICLE PATH DURING ACCELERATION IN ALL SITUATIONS. OIL FILTER UNDER PVC VALVE CLOGGED AND STARVED TURBOCHARGER OF OIL CAUSING FAILURE.
Read More...NHTSA ID Number: 11354106
Complaint Date: 2020-09-10
Fail Date: 2020-09-03
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE SPORT
Model Year: 2017
Summary
VEHICLE FAILS TO ACCELERATE UP TO SPEED, GET ON TO HIGHWAY VEHICLE WOULD NOT GO OVER 60MPH, THEN WHEN TRAFFIC SLOWED FOR ACCIDENT, VEHICLE WOULD NOT ACCELERATE OVER 40MPH ALMOST CAUSING ANOTHER ACCIDENT. HAVE FOUND NUMEROUS OTHER SIMILAR COMPLAINTS ON DIFFERENT FORUMS, SOME WITH MUCH WORSE DESCRIPTIONS. DEALER STATES THEY HAVE NEVER HEARD OF SUCH EVENTS, WHICH HAS TO BE FALSE. THEY ARE STATING IT IS SOME SENSOR IN THE EXHAUST SYSTEM NOT COVERED UNDER WARRANTY OF COURSE CAUSE NOTHING IS! JUST SO UNHAPPY, FIRST NEW VEHICLE PURCHASED, THREE YEARS OLD AND SO VERY DISAPPOINTED WITH MY CHOICE, WILL NEVER PURCHASE ANY NISSAN VEHICLE AGAIN. THEY DO NOT CARE ABOUT CONSUMER SAFETY!
NHTSA ID Number: 11354105
Complaint Date: 2020-09-10
Fail Date: 2017-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2015
Summary
SHORTLY AFTER PURCHASING MY FORD EDGE, IT DEVELOPED CONDENSATION IN THE TAIL LIGHT COMPARTMENT. IT HAS PROGRESSED INTO A LEAK IN THE TAILGATE LEAVING WATER IN THE BRAKE LIGHT COMPARTMENT. SINCE THEN, THE LEAK HAS CAUSED MY LIGHTING SYSTEM TO QUIT WORKING WHICH POSES A SAFETY THREAT. THIS OBVIOUS DESIGN DEFECT POSES A SAFETY THREAT. FURTHER, I SEE MANY OTHER FORD EDGES OUT ON THE ROAD WITH THIS SAME DEFECT WHICH POSES A SAFETY THREAT TO NUMEROUS DRIVERS ON THE ROAD. ORDINARY WEAR AND TEAR COULD NOT ACCOUNT FOR THIS PROBLEM SO SOON IN THE LIFE OF THE VEHICLE AND VERY SHORTLY AFTER I PURCHASED IT. (CERTIFIED, PRE-OWNED FROM THE DEALERSHIP). I AM A CAREFUL AND CONSCIENTIOUS OWNER, AS THE GENERAL CONDITION OF THE CAR SHOWS. I HAVE NOT DONE ANYTHING TO THE CAR THAT WOULD CAUSE THIS DEFECT.
NHTSA ID Number: 11354104
Complaint Date: 2020-09-10
Fail Date: 2020-06-01
Manufacturer’s Name: Yamaha Motor Corporation, USA
Vehicle Make: YAMAHA
Vehicle Model: DOUBLE T FAT HANDLEBARS
Model Year: 9999
Summary
TURN INDICATORS ARE NOT VISIBLE ENOUGH ON ROAD LEGAL MOTORCYCLES. IT IS VERY DIFFICULT TO UNDERSTAND THE ANTICIPATED DIRECTION OF A MOTORCYCLE WITH THOSE "FULLY INTEGRATED TAIL LIGHTS."
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