Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354103
Complaint Date: 2020-09-10
Fail Date: 2020-09-05
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: LINCOLN
Vehicle Model: MKZ
Model Year: 2011
Summary
WHILE DRIVING DOWN THE HIGHWAY WITH NO WARNING MY ENGINE STARTED KNOCKING REAL BAD AND THEN I LOST ALL POWER DUE TO THE ENGINE STOPPING. HAD I BEEN ON AN INTERSTATE WITH LOTS OF TRAFFIC THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION. AFTER A TOW AND TAKING THE CAR TO A FORD DEALERSHIP. I FOUND OUT THAT THE WATER PUMP FAILED AND ALLOWED COOLANT TO GO INTO THE OIL PAN, CAUSING DAMAGE TO THE BEARING ON THE PISTONS. AFTER RESEARCH I FOUND THIS IS A DESIGN FLAW WITH FORDS 3.5 ENGINE AND MILLIONS OF CARS ARE ON THE ROAD NOW THAT WILL EVENTUALLY EXPERIENCE THIS FAILURE. I HAVE RECENTLY HAD THE CAR INTO A FORD DEALERSHIP AND HAD THEY TOLD ME OF THIS PROBLEM AND THE FIX WAS TO REPLACE THE WATER PUMP BEFORE IT FAILED, I WOULDN'T HAVE BEEN SUBJECTED TO THIS DANGEROUS DRIVING CONDITION AND MY ENGINE WOULDN'T NOW BE A PAPERWEIGHT.
NHTSA ID Number: 11354102
Complaint Date: 2020-09-10
Fail Date: 2020-08-13
Manufacturer’s Name: Harley-Davidson Motor Company
Vehicle Make: HARLEY-DAVIDSON
Vehicle Model: FLHTK
Model Year: 2018
Summary
TIRE DEVELOPED SLICING IN THE TREAD HAVE HAD MULTIPLE HARLEY DEALERS TELL ME THEY HAVE SEEN THIS PROBLEM
Read More...NHTSA ID Number: 11354101
Complaint Date: 2020-09-10
Fail Date: 2020-07-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: TOWN AND COUNTRY
Model Year: 2015
Summary
SOUND OF LISTERS
Read More...NHTSA ID Number: 11354100
Complaint Date: 2020-09-10
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2014
Summary
THE HEADREST RANDOMLY BURSTED OPEN WHILE DRIVING. NO IMPACT OR CRASH OCCURRED DURING OR PRIOR, JUST RANDOMLY POPPED OPEN.
Read More...NHTSA ID Number: 11354099
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COBALT
Model Year: 2006
Summary
CONSTANT POWER STEERING, TRACTION CONTROL AND OTHER MISCELLANEOUS ENGINE LIGHT MESSAGES. POWER STEERING LOSS CAUSING CAR TO BE UNDRIVEABLE. THIS HAPPENS DURING CAR START UP AND WHILE DRIVING BOTH ON THE ROAD AND FREEWAY.
Read More...NHTSA ID Number: 11354098
Complaint Date: 2020-09-10
Fail Date: 2020-08-27
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2018
Summary
MY 2018 FORD EDGE, 67,000 MILES, HAS AND ENGINE LIGHT ON THE DASH. I HAD THE CODE READ AND IT INDICATED A #2 CYLINDER MISFIRE. THE CAR IS AT THE FORD DEALERSHIP AND THEY HAVE INDICATED THAT COOLANT HAS LEAKED INTO THE #2 CYLINDER. I HAVE RESEARCH THIS ON THE INTERNET AND THERE SEEMS TO BE A LOT OF FORDS WITH THIS SAME PROBLEM. IF THIS WAS AN ISOLATED INCIDENT THEM MAYBE NOT A DEFECT BUT WITH THE AMOUNT OF CASES THIS APPEARS TO BE A MANUFACTURER DEFECT OF THE BLOCK. I AM WAITING FOR THE DIAGNOSES AND ALREADY THE TECH IS SAYING MAYBE AN ENGINE REPLACEMENT. THE FORD COMPANY SHOULD BE RECALLING THESE ENGINES AND REPLACING THEM AS THEY ARE DIAGNOSED.
NHTSA ID Number: 11354097
Complaint Date: 2020-09-10
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: MUSTANG
Model Year: 2015
Summary
I WAS DRIVING NORMALLY ON THE ROAD, WHEN SUDDENLY MY STEERING WHEEL LOCKED. MY STEERING ASSIST WAS OFF, SO I FORCEFULLY PULLED OVER TO THE SIDE OF THE ROAD. HILL ASSIST, SERVICE ASDVANCETRAC AND STEERING ASSIST CODES WENT OFF. LIGHTS FOR ADVANCETRAC AND HILL ASSIST ARE STILL ILLUMINATED ON THE DASH UNTIL TODAY. IT'S BEEN A WEEK.
Read More...NHTSA ID Number: 11354096
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: CAMRY
Model Year: 2013
Summary
THE AIRBAG SAFETY LIGHT HAS COME ON AND REMAINED ON FOR 2 WEEKS THE DEALERSHIP TOLD ME IT'S A FAILED SENSOR. I HAVE NEVER BEEN ON A CAR CRASH. THE AIRBAG SENSOR IS EXPECTED TO REMAIN FUNCTIONAL FOR THE LIFE OF THE VEHICLE. OTHERWISE, MY AIRBAG MIGHT DEPLOY UNEXPECTEDLY OR FAIL TO DEPLOY WHEN I NEED THEM.
Read More...NHTSA ID Number: 11354095
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2008
Summary
I SHUT MY BACK HATCH LIGHTLY BEING IT IS NOT HARD TO SHUT WENT TO WALK AWAY AND MY GLASS EXPLODED. GLASS WAS EVERYWHERE IN THE CAR AND AS FAR AS 3 FEET BEHIND THE CAR. I HAD GLASS IN MY HAIR. I'M JUST GLAD IT HAPPENED AFTER I TURNED AROUND. IT WAS RAINING AND A LITTLE CHILLY BUT NOT COLD.
Read More...NHTSA ID Number: 11354094
Complaint Date: 2020-09-10
Fail Date: 2020-08-11
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: LEXUS
Vehicle Model: HS
Model Year: 2010
Summary
I AM THE SECOND OWNER OF THIS LEXUS HS250 PURCHASED 7/2020 IT HAD A RECALLED HYBRID TRANSAXLE REPLACED 7/2018, BY THE PREVIOUS OWNER. HOWEVER ON 8/11/2020 UPON STARTING THE CAR AND DRIVING JUST 4000 THE HYBRID BATTERY FAILED AND NEEDS TO BE REPLACED. I HAVE READ THAT THE PREVIOUS RECALL IS TO BLAME FOR THE HYBRID BATTERY FAILING PREMATURELY AND SHORT CIRCUITING THIS BATTERY REPLACEMENT SHOULD ALSO BE COVERED BY THE MANUFACTURER.
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