Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354999
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: General Motors
, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2013
Summary
EXCESSIVE OIL CONSUMPTION AND OIL LEVEL LOW WARNING LIGHT DOES NOT FUNCTION. ENGINE WILL TICK AND EVENTUALLY STALL OUT. MUST ADD OIL CONSTANTLY OR CHANGE THE OIL MORE FREQUENTLY THAN RECOMMENDED. NO RECALL HAS ISSUED AND DEALER WANTS THOUSANDS OF DOLLARS TO FIX. BASICALLY STUCK WITH A VEHICLE THAT YOU MUST ADD OIL TO EVERY TIME YOU FILL UP WITH GAS.
Read More...NHTSA ID Number: 11354998
Complaint Date: 2020-09-14
Fail Date: 2020-06-11
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2013
Summary
SO FIRST STARTED TO USE OIL MORE THAN IT SHOULD BETWEEN CHANGES BUT IT WOULD BE JUST 1 QUART LOW IT WOULD KNOCK. THAN TRANSFER CASE WENT OUT THAN A WHEEL BEARING WENT OUT. I LIKE MY CAR BUT IT'S STUFF I KEEP MAINTAINED BUT SEEMS LIKE EVERY TIME I TURN AROUND SOMETHING GOES WRONG. NOW WHEN YOU OPEN THE DOOR AN THE KEYS ARE IN MY HAND I HEAR A CLICKING NOISE LIKE THE COMPUTER IS ONE IN IT ALSO ONCE AN AWHILE YOU CAN SMELL GAS NOT ALWAYS. IT'S LIKE IT'S COSTING MONEY TO FIX IT ON STUFF THAT SHOULDN'T GO BAD IF YOU MAINTAIN IT. I TALKED TO FOUR OTHER PEOPLE WHO OWN EQUINOX AN DIFFERENT YEAR RANG FROM 2011 TO 2017 WITH SAME ISSUES. WHY IS IT WE THE PUBLIC HAVE TO FIX ISSUES WHEN YOU MAINTAIN THE CAR!! I DON'T WANT TO TRADE BUT IF IT GOES DOWN AGAIN IT'S GOING TO BE TRADE FOR A NON CHEVY CAR I HAVE HAD CHEVY SINCE I STARTED DRIVING 40 PLUS YEARS MY SECOND EQUINOX NEVER HAD ISSUES WITH THE FIRST ONE LIKE I HAVE THIS ONE . I CHANGED BATTER IN IT THINKING IT WOULD TAKE CARE OF THE CLICKING BUT IT DIDN'T I ALMOST DON'T WANT TO DRIVE IT TO MY DOCTORS APPOINTMENTS WHICH ARE QUIT OFTEN DUE TO WILL IT DIE ON ME AN LEAVE ME STRANDED ON THE ROAD
Read More...NHTSA ID Number: 11354997
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: CAMRY
Model Year: 2007
Summary
CAR HAD VSC SYSTEM REPLACED DUE TO RECALL A FEW YEARS AGO. HAVING ISSUES AGAIN WITH VSC SYSTEM LIGHT COMING ON, ABS LIGHT AND BRAKE LIGHT WHILE THE CAR WAS BEING DRIVEN UNDER NORMAL CONDITIONS.
NHTSA ID Number: 11354996
Complaint Date: 2020-09-14
Fail Date: 2020-09-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DURANGO
Model Year: 2015
Summary
WENT INTO A STORE, NO OTHER CARS AROUND ME. CAME BACK OUT OF STORE, NOTICED THE ACTIVE HEADREST SYSTEM ON PASSENGER SIDE DEPLOYED. NO DAMAGE OR APPARENT DAMAGE TO VEHICLE, STILL EMPTY PARKING LOT.
Read More...NHTSA ID Number: 11354995
Complaint Date: 2020-09-14
Fail Date: 2019-02-01
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SEDONA
Model Year: 2015
Summary
WE HAVE HAD OUR 2015 KIA SEDONA MINIVAN FOR ABOUT ALMOST 3 YEARS NOW. WE WENT IN TO OUR LOCAL KIA DEALER SINCE THE STEERING WHEEL WASN'T CENTERING CORRECTLY, SO THEY GAVE US A WHEEL ALIGNMENT. SHORTLY AFTER WE REALIZED THE ALIGNMENT DID NOT HELP AND IT WAS THE TIRES WITH THE MAIN PROBLEM. THE REASON I MENTIONED ALL OF THAT IS BECAUSE SHORTLY AFTER, OUR TURN SIGNAL STARTED ACTING STRANGELY. WHENEVER WE PUSHED IT IN EITHER DIRECTION WITH THE AUTOMATIC HEADLIGHT SETTING ON, IT AUTOMATICALLY TURNED ON THE PARKING LIGHTS (EVEN IN THE MIDDLE OF THE NIGHT). SOMETIMES IT WOULD NOT DO IT WHEN YOU USED THE TURN SIGNAL, BUT WHEN YOU TURNED THE STEERING WHEEL BACK AROUND AND TURNED OFF THE TURN SIGNAL AND THE PARKING LIGHTS SYMBOL WOULD POP UP ON THE SCREEN. EVER SINCE WE GOT THE TIRES REPLACED AND THE WHEEL ALIGNMENT, OUR TURN SIGNAL SEEMED TO HAVE MUCH LESS OF A DURATION WHEN TAKING TURNS. RIGHT WHEN YOU TURNED THE STEERING WHEEL BACK TO ITS NORMAL POSITION IN THE MIDDLE OF MAKING THE TURN IT STARTS TO SHUT OFF. WE TRIED TO BE MORE GENTLE WITH THE TURN SIGNAL AND STEERING WHEEL AND IT IMPROVED A LITTLE BIT, BUT THE PARKING LIGHTS WERE STILL POPPING ON ONCE IN A WHILE. A FEW MONTHS AGO WE FINALLY DECIDED TO FULLY SHUT OFF THE AUTOMATIC HEADLIGHTS AND JUST DO IT MANUALLY. WE FEEL MORE SECURE DRIVING THE VEHICLE WITH THE AUTOMATIC HEADLIGHTS ON FOR SAFETY REASONS BUT WITH THE WHOLE PARKING LIGHT GLITCH IT DOESN'T MAKE IT ANY SAFER. ALSO TODAY WE RECENTLY TESTED THE AUTOMATIC HEADLIGHTS AGAIN. WE PARKED IT INSIDE THE GARAGE AND LOCKED IT UP CAR. WHEN WE WENT OUT TO THROW OUT THE TRASH, THE PARKING LIGHTS WERE MYSTERIOUSLY ON AND THE AUTOMATIC SWITCH WAS ON AND THE VAN WAS COMPLETELY LOCKED AND OFF.
NHTSA ID Number: 11354994
Complaint Date: 2020-09-14
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2019
Summary
TL* THE CONTACT OWNED A 2019 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING ON A DAMP ROAD AT 45 MPH, THE VEHICLE INDEPENDENTLY WENT INTO PARK WHICH CAUSED THE WHEELS TO LOCK AS SEVERAL UNKNOWN WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. DUE TO THE CONTACT LOSING CONTROL OF THE VEHICLE, THE VEHICLE SLID OFF THE SIDE OF ROAD AND HIT SEVERAL METAL POLES LOCATED IN A FARM YARD. ONCE THE VEHICLE CAME TO A HALT, THE CONTACT SHUT OFF THE VEHICLE AND DISCOVERED THAT THE FRONT DRIVER SIDE TIRE HAD DETACHED FROM THE VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED AND NO INJURIES AS WERE REPORTED. THE CONTACT WAS ABLE TO CHANGE THE DRIVER SIDE TIRE WITH A SPARE AND DROVE THE VEHICLE HOME. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE INSURANCE DEEMED THE VEHICLE A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. *DT*JB
NHTSA ID Number: 11354993
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: General Motors, LLC
Vehicle Make: PONTIAC
Vehicle Model: G6
Model Year: 2006
Summary
VEHICLE LOSES POWER STEERING OFF AND ON WHILE DRIVING THE VEHICLE. VEHICLE HAS ONLY BEEN DRIVEN ON CITY STREETS AND DOESN'T DO IT ALL THE TIME .
Read More...NHTSA ID Number: 11354992
Complaint Date: 2020-09-14
Fail Date: 2020-09-01
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2009
Summary
TURBO FAILURE CAUSED BY DESIGN FLAWS IN LUBRICATION DELIVERY SYSTEM IDENTIFIED BY MULTIPLE TSB WVF-16, TSB#02-103-07, TSB # 02-97-05. MANUFACTURE REFUSES TO ACKNOWLEDGE TSB AND CLASS ACTION LAW SUIT ABOUT 2.5 LITER TURBO CAR. LEADING $3500.00 REPAIR BEING FORCED ON CONSUMERS IN SPITE OF THIS CONDITION BEING A ENGINEERING DEFECT.MY CAR HAD THE TURBO REPLACED BY DEALERSHIP AT 50,000 MILES NAD NOW 50,000 MILES LATER THE TURBO HAS FAILED AGAIN. CONTACTED SUBARU OF AMERICA, WHO STATED THAT SOA WOULD NOT BE ASSISTING IN REPAIRS OF THE SAME FAILURE.
NHTSA ID Number: 11354991
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: CX-5
Model Year: 2018
Summary
MAZDA'S SOUL CRYSTAL RED PAINT ON MY CX-5 THAT HAS ONLY 12000 MILES AND IS GARAGED DAILY HAS 12 OR MORE CHIPS ON THE HOOD AND SEVERAL ON THE DOOR. THIS COLOR WAS A $700 DOLLAR OPTION AND THE PAINT IS INFERIOR IN QUALITY AND EASILY CHIPS. HAVE READ ON LINE OF THOUSANDS OF OTHER MAZDA OWNERS COMPLAIN OF A SIMILAR PROBLEM WITH THEIR PAINT. A RECALL SHOULD BE INSTITUTED.
NHTSA ID Number: 11354990
Complaint Date: 2020-09-14
Fail Date: 2020-09-05
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 3500
Model Year: 2015
Summary
ENGINE LOSS POWER WHILE PULLING A LOADED HORSE TRAILER AROUND 10,000 POUNDS. ERROR MESSAGE SAYING POWER HAS BEEN REDUCED. THE TOP SPEED WHILE ON A HILL WAS ABIUT 15 MILES AN HOUR.TRACTOR TRAILLERS HAD TO MANUVER AROUND ME DUE TO THE LOW SPEED ON AN EXPRESSWAY WITH 70 MILE AN HOUR SPEED LIMIT. THE DEALER SAID CAUSE WAS FRAYING OF THE WIRING HARNESS PROBABLY AROUND THE TURBO. AFTER RESEARCH ON THE INTERNET, I FOUND THIS WAS A FREQUENT PROBLEM. TRUCK ONLY HAS 43,000 MILES ON IT. I HAVE REQUESTED THE OLD WIRING HARNESS FOR INSPECTION.
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