Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355009
Complaint Date: 2020-09-14
Fail Date: 2020-09-09
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: FIESTA
Model Year: 2011
Summary
I WAS HEADING OUT IN REVERSE THE CAR FELT SLOW WHEN I PRESSED THE GAS IT TOOK A WHILE TO ACCELERATE. WHEN I CAME TO A STOP THE WHEEL FELT STIFF AND SHAKY. I PRESSED THE GAS PEDAL TO TURN, BUT IT WOULDN'T GO. IT FELT LIKE THE GAS WAS SUFFOCATING IT WASN'T MOVING AND THE WHEEL FELT STIFF AND HARD TO TURN IT TOOK A AWHILE TO MOVE. I GOT SCARED AND DROVE BACK HOME. I TOOK IT TO FORD LEFT IT THERE TO GET CHECKED. I ASKED ABOUT THE TRANSMISSION BECAUSE THE LIGHT HAD TURNED ON. I WAS TOLD THEY RESET THE MODULE AND THAT THEY SENT ME AN ESTIMATE TO MY EMAIL IF I WANTED TO DO THE REPAIRS THAT THEY RECOMMENDED. I ASKED IF IT WAS OK TO DRIVE THE CAR THEY SAID YES, THAT I WOULD FEEL IT SHUDDER, BUT THAT IT WAS OK TO GO. I HAVE BEEN DRIVING IT TO WORK, BUT IT STILL TAKES A WHILE WHEN I PRESS THE GAS.
NHTSA ID Number: 11355008
Complaint Date: 2020-09-14
Fail Date: 2020-08-06
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2016
Summary
SUDDENLY STARTED DISPLAYING KEYLESS START SYSTEM PROBLEM. USED SPARE KEY AND STOPES DOING IT FOR A DAY AND THEN STARTED DOING IT TOO.
Read More...NHTSA ID Number: 11355007
Complaint Date: 2020-09-14
Fail Date: 2020-07-07
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON
Model Year: 2016
Summary
REAR DRIVER DOOR LOCK HAS FAILED. DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE OF VEHICLE. SAFETY ISSUE IN CASE OF AN ACCIDENT, REAR PASSENGER CAN'T EXIT. IF TRAPPED BEHIND DRIVER SEAT.
Read More...NHTSA ID Number: 11355006
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: CT5
Model Year: 2020
Summary
WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SPORT MODE WHEN THE WHEEL IS TURNED RIGHT. IT IS CONSTANTLY FIGHTING TO GET BACK TO CENTER WHEN TAKING THOSE RIGHT TURNS AT SPEED. LEFT TURNS ARE FINE. ON TWO OCCASIONS, THE WHEEL SUDDENLY AND VIOLENTLY JERKED LEFT, TRYING TO GET BACK TO CENTER AS I WAS IN THE MIDDLE OF A TURN/GRADUAL BEND ON THE HIGHWAY. I ALMOST CRASHED INTO THE MEDIAN, AND THE OTHER TWO TIMES, ALMOST RAN SIDEWAYS INTO THE CARS TO MY LEFT. THE DEALER "CANNOT DUPLICATE" HAS NOT CHECKED ALIGNMENT, OR TAKEN OTHER STEPS TO INVESTIGATE. I BOUGHT THE CAR NEW, AND HAVE OWNED IT FOR LESS THAN TWO WEEKS.
Read More...NHTSA ID Number: 11355005
Complaint Date: 2020-09-14
Fail Date: 2020-09-07
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 KIA OPTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DRIVER STATED THAT THE OIL LEVEL WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT WERE ILLUMINATED. THE CONTACT STATED HE ARRIVED AND PUSHED THE VEHICLE TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 143,000.
NHTSA ID Number: 11355004
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: ACADIA
Model Year: 2017
Summary
I'M HAVING ISSUES OF GETTING AN ERROR MESSAGE ON MY DASHBOARD OF 'SHIFT TO PARK' WHEN THE SUV IS ALREADY IN PARK. I'VE HAD THIS RANDOMLY OVER THE PAST FEW WEEKS, BUT FIGURED I'D JUST MENTION IT TO THE DEALER AT THE NEXT APPT. GENERALLY, I RESTART IT, MOVE THE GEAR SHIFTER, AND THEN IT GOES INTO PARK. SATURDAY, THE GEAR SHIFTER SHOWED I WAS IN PARK, THE ERROR MESSAGE CAME ON, AND I STARTED ROLLING BACKWARDS! I WAS THANKFUL NO ONE GOT HURT, BUT I'M CONCERNED THAT ONE OF MY KIDS COULD HAVE BEEN BEHIND ME AND THIS HAPPEN. I PUT ON THE BREAK, HAD TO TURN OFF THE CAR, AND THEN RESTART IT, MOVE THE SHIFTER BEFORE IT WOULD RECOGNIZE BEING IN PARK.
Read More...NHTSA ID Number: 11355003
Complaint Date: 2020-09-14
Fail Date: 2020-09-10
Manufacturer’s Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: X5
Model Year: 2008
Summary
TL* THE CONTACT OWNS A 2008 BMW X5. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO OVERHEAT WITH THE ENGINE FANS RUNNING HIGH. A WARNING MESSAGE ON THE INSTRUMENT PANEL ALSO READ, "IF YOU KEEP DRIVING, THE VEHICLE WILL CATCH FIRE. THE CONTACT IMMEDIATELY PULLED OVER AND SHUTOFF THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE WATER PUMP. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CAMPAIGN NUMBER: 12E029000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND INFORMED HIM THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,150.
NHTSA ID Number: 11355002
Complaint Date: 2020-09-14
Fail Date: 2020-09-08
Manufacturer’s Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: MAZDA3
Model Year: 2012
Summary
MY MAZDA3 HAS EXPERIENCED THE SAME MANUAL SEAT LIFTER FAILURE ISSUE AS ADDRESSED IN NHTSA RECALL 17V-082. I WAS INVOLVED IN A REAR END COLLISION ON SEPTEMBER 8, 2020 WHICH CAUSED ME TO EXPERIENCE WHIPLASH DUE TO THE SEAT BECOMING LOOSE. THE COLLISION CENTER FOUND THE SEAT IS MISSING THE PUSH NUTS AND THE LIFT BRACKET HAS BROKEN AT THE WELDS WHICH IS IDENTICAL DUE TO SAFETY ISSUES STATED IN THE ABOVE RECALL. MAZDA STATES THIS IS NOT AN ISSUE FOR THIS VEHICLE BUT I COULD HAVE BEEN SEVERELY INJURED DUE TO THIS. MY CAR WAS GOING SLOWLY BEFORE I WAS HIT FROM BEHIND WHICH PUSHED THE CAR FORWARD ON A STANDARD CITY STREET IN A CONSTRUCTION ZONE. I WAS GOING LESS THAN 5 MILES PER HOUR.
NHTSA ID Number: 11355001
Complaint Date: 2020-09-14
Fail Date: 2020-09-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2016
Summary
WHEN PARKING MY VEHICLE IN PARK, IT WILL NOT NOTICE THE CAR IS PARKED AND THE ON LIGHT WILL COME ON. I HAVE TO WIGGLE THE SHIFTER FOR THE ON LIGHT TO GO OFF. THE SHIFTER WAS REPLACED BEFORE, NOW IT'S DOING THE SAME ISSUES AS BEFORE.. AND THE BACK END IS MAKING A VERY BAD BUMPING NOISE. THE CHEVROLET DEALERSHIP SAY THAT THEY REPLACED PARTS AND IT'S DOING THE SAME THING. I AM NOT HAPPY WITH THIS CAR AT ALL.
NHTSA ID Number: 11355000
Complaint Date: 2020-09-14
Fail Date: 2020-03-01
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2020
Summary
VEHICLE DIES AND HAS TO BE JUMPED EVERY TIME WE START IT. HAS BEEN ONGOING ISSUE SINCE 3/2020, AND HAS BEEN GETTING PROGRESSIVELY WORSE.
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