Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354675
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: Forest River
, Inc.
Vehicle Make: FOREST RIVER
Vehicle Model: R-POD
Model Year: 2020
Summary
FOREST RIVER R-POD. CONSUMER WRITES IN REGARDS TO SEWER PIPE FAILURE ON TRAILER. *LD THE CONSUMER STATED THE SEWER PIPE COULD FAIL WHILE DRIVING CAUSING RAW SEWAGE TO BE RELEASED ON THE HIGHWAY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. *JS*DT*TR
NHTSA ID Number: 11354672
Complaint Date: 2020-09-15
Fail Date: 2020-05-26
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: GMC
Model Year: 9999
Summary
2018 GMC CARGO VAN. CONSUMER WRITES IN REGARDS TO CORRODED CONTROL CABLE. *LD THE CONSUMER STATED WHILE THE DRIVER WAS ATTEMPTING TO SHIFT FROM REVERSE TO FORWARD, BUT THE SHIFTER BECAME STUCK IN NUETRAL. THE DRIVER HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. *JS
NHTSA ID Number: 11355047
Complaint Date: 2020-09-14
Fail Date: 2016-12-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: 4RUNNER
Model Year: 2015
Summary
THE FRONT DRIVER SEAT PLASTIC SKIRTING CLIPS BROKE CAUSING THE SEAT SKIRTING TO TWIST UPWARD AGAINST THE DRIVERS LEG. SEEMS LIKE A DESIGN FLAW WHERE THE POWER SEAT WILL MOVE MORE THAN THE PLASTIC CLIPS CAN HANDLE RESULTING IN WEAR THEN BROKEN CLIPS. TOYOTA OF SAN LUIS OBISPO, CA REPLACED THE SKIRTING WHILE THE VEHICLE WHILE WAS UNDER WARRANTY. ONE MONTH LATER THE CLIPS BROKE AGAIN. TOYOTA OF SAN LUIS OBISPO, CA TOLD ME THERE WAS NO FIX FOR THIS AND IT WOULD JUST CONTINUE TO HAPPEN AND A SECOND REPLACEMENT WOULD NOT BE APPROVED.
NHTSA ID Number: 11355046
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FOCUS
Model Year: 2013
Summary
WHILE DRIVING ONLY 20 MINUTES ON HIGHWAY THE ENGINE LIGHT CAME ON. PULLED OVER IMMEDIATELY AND TURNED OFF THE CAR. THE CAR WAS TOWED TO THE NEAREST SHOP. THEY SAID THEY NEED TO REPLACE THE FAILED WATER PUMP AND THERMOSTAT. THE NEXT DAY THEY SAID THAT DIDNT FIX THE PROBLEM AND THAT IT NEEDED A HEAD GASKET REPLACED. AFTER OPENING THE ENGINE THEY SAID THAT ITS WARPED. THE CAR (SE MODEL) HAS ONLY 84000 MILES AND WAS A CERTIFIED PREOWNED CAR WE BOUGHT FEB 2016. I WILL BE CONTACTING FORD MANUFACTURER ON A POSSIBLE RECALL #19522 AS WELL AS THE DEALERSHIP AS THIS SHOULD BE COVERED UNDER THE 7 YEAR 100000 WARRANTY.
NHTSA ID Number: 11355045
Complaint Date: 2020-09-14
Fail Date: 2020-09-09
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2003
Summary
MY 2003 HONDA PILOT HAS "SRS LIGHT ON" AT THE VEHICLE DASHBOARD. I WAS DRIVING IN OUR RESIDENTIAL SUBDIVISION AREA AND ABOUT TO PARK IN MY DRIVEWAY, THE SRS WENT ON. I AM NOT DRIVING THIS VEHICLE NOW UNTIL THIS FAULT HAS TO BE FIXED IMMEDIATELY. IF THERE IS A FAULT WITH THE INSTALLED AIR BAG, PLEASE HELP ME TO COVER THE REPAIR/REPLACEMENT COSTS OF THIS FAULTY AIRBAG. THANK YOU.
NHTSA ID Number: 11355044
Complaint Date: 2020-09-14
Fail Date: 2020-08-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2017
Summary
THE GEAR SHIFT INDICATOR LIGHTS ALL CAME ON, A SERVICE SHIFTER ERROR CODE. I HAD TO PULL OVER PUT IT IN PARK AND TURN THE ENGINE OFF AND THEN TURN IT BACK ON AND IT RESET ITSELF. IN FEBRUARY 2019, THE SAME THING HAPPENED AND THEY FIXED THE ISSUE . THE PARTS WERE WARRANTIED FOR 2 YEARS OR 24,000 MILES ACCORDING TO WESTGATE JEEP IN RALEIGH NORTH CAROLINA. A WEEK OR LATER THE GEAR SHIFT ALL THE LIGHTS CAME ON AGAIN AND THEN I TOOK IT TO THE SHOP AT WESTGATE IN RALEIGH.
NHTSA ID Number: 11355043
Complaint Date: 2020-09-14
Fail Date: 2020-08-11
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2015
Summary
I WAS DRIVING HOME AND DROVE OVER A POT HOLE IN THE ROAD WHEN I WAS TURNING AT INTERSECTION, THEN APPROXIMATELY 3-5 SECONDS AFTER CURTAIN AIR BAGS DEPLOYED AS WELL AS THE ONE FROM STEERING WHEEL. THE STEERING WHEEL AIR BAG DID NOT FULLY INFLATE DUE TO METAL FRAGMENTS THAT WERE SHOT OUT CAUSING A PUNCTURE TO THE AIR BAG AND THOSE FRAGMENTS CAUSED PUNCTURE WOUNDS TO MY ARM, AND CRACKED THE DRIVER SIDE DOOR WINDOW. I WAS NOT IN A COLLISION AT THAT TIME. I HAVE THE REPORT FROM MY INSURANCE WHERE IT STATES THIS CAR HAD A RECALL FOR AIR BAG ISSUES ONE BEING THAT OBJECTS MAY CAUSE INJURY AND OR DEATH FROM SHOOTING OUT. I HAD TAKEN MY VEHICLE TO THE DEALERSHIP IN JUNE DUE TO THE STABILITIES AND SERVICE AIR BAGS LIGHT WAS ON. THIS WAS NOT DISCLOSED TO ME AT THE TIME OF PURCHASE AND ANY OTHER TIME I TOOK IT IN FOR SERVICES. AFTER INVESTIGATION THRU MY INSURANCE IT WAS DECLARED A TOTAL LOSS. I HAVE TRIED REPEATEDLY AND UNSUCCESSFULLY, TO REACH OUT TO MANAGEMENT FOR OVER A MONTH NOW AND THEY SEEM TO NOT WANT TO HELP. I HAVE PHOTOS TO SHOW CONDITION OF THE VEHICLE, THE 23 PAGE REPORT FROM MY INSURANCE AS WELL AS MY INJURIES. I PUT $5000 DOWN , INCLUDED IN THAT WAS A TRADE IN. NOW IM LEFT WITHOUT A CAR AND DEALING WITH A DEALERSHIP THAT SEEMS NOT TO CARE. ON THE 23RD PAGE IS WHERE IT STATES THIS VEHICLE MAY BE ONE OF THE AFFECTED ONES. WELL IT WAS BECAUSE IT HAPPENED TO ME. THE INSURANCE TOOK POSSESSION OF CAR OVER 2 WEEKS AGO.*DT*DT*DT*JB*JB*JS
Read More...NHTSA ID Number: 11355042
Complaint Date: 2020-09-14
Fail Date: 2020-08-30
Manufacturer’s Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: R 1200 RT
Model Year: 2011
Summary
TENGO PROBLEMAS CON EL FUEL PUMP LIQUEA MUCHO Y TAMBIEN CON EL ENCENDIDO LOS CALIPERS SE ATORAN
Read More...NHTSA ID Number: 11355041
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: PATRIOT
Model Year: 2010
Summary
EVERYTIME I FILL UP GAS TO FULL, THE ENGINE STALLS ON THE ROAD FOR COUPLE TIMES.
Read More...NHTSA ID Number: 11355040
Complaint Date: 2020-09-14
Fail Date: 2020-08-16
Manufacturer’s Name: Daimler Vans USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: SPRINTER 2500
Model Year: 2019
Summary
THIS SAFETY INCIDENT REPORT APPLIES TO ALL 2019+ SPRINTER 1500/2500/3500 WITH THE 4X4 DRIVETRAIN (HYDRAULIC POWER STEERING SYSTEM), IT DOES NOT APPLY TO 2WD MODELS WITH ELECTRONIC POWER STEERING RACKS. THE UPPER POWER STEERING HOSE THAT CONNECTS THE PS RESERVOIR TO THE PS COOLING ELEMENT LOCATED AHEAD OF THE RADIATOR IN THE FRONT GRILLE IS SECURED BY A WORM DRIVE CLAMP AT THE RESERVOIR SIDE AND A SPRING CLAMP AT THE COOLING ELEMENT SIDE. THE LOWER PS HOSE THAT CONNECTS THE COOLING ELEMENT TO THE HARDLINE WHICH BOLTS IN TO THE HYDRAULIC STEERING RACK ON THE DRIVER SIDE IS SECURED WITH A SPRING CLAMP ON THE COOLING ELEMENT SIDE AND A SWAGED CONNECTION ON THE HARDLINE SIDE. THIS SAFETY INCIDENT IS SPECIFICALLY FOR THIS LOWER PS HOSE CONNECTION. THE HOSE IS TOO SHORT FROM THE FACTORY, AND IS TAUT BETWEEN THE COOLING ELEMENT SPRING CLAMP AND HARDLINE SWAGED CONNECTION. OVER TIME, WITH NORMAL DRIVING VEHICLE VIBRATIONS & ENGINE BAY HEAT CYCLING, THE LOWER PS HOSE WILL BACK OFF THE COOLING ELEMENT UNTIL IT FALLS OFF AND PS FLUID IS DUMPED IN THE ENGINE BAY. THIS MAKES THIS HEAVY FULL SIZE VAN INSTANTLY EXTREMELY DIFFICULT TO STEER. HOSE BLEW OFF ON MY VAN AT 9500MILES ON THE ODOMETER, AS I WAS EXITING A FREEWAY ONTO A CURVING OFFRAMP. HAD I NOT BEEN AWARE THIS IS A KNOWN ISSUE I MIGHT NOT HAVE CAUGHT IT IN TIME... AT SPEED, ON A WINDING ROAD, WITH A CLIFF / DROP OFF NEARBY THIS COULD HAVE CATASTROPHIC RESULTS IF THE DRIVER IS NOT ABLE TO OVERCOME THE SUDDENLY VERY HEAVY STEERING EFFORT. THE SOLUTION IS A SIMPLE ONE. THE LOWER PS HOSE JUST NEEDS TO BE 1-2" LONGER SO THAT IT IS NOT TAUT BETWEEN THE TWO CONNECTIONS. TO DATE MERCEDES DEALERSHIPS HAVE ONLY REMEDIED TO THE PROBLEM BY ADDING A WORM DRIVE CLAMP IN PLACE OF THE SPRING CLAMP. THIS IS A POOR TEMPORARY FIX AND DOES NOT RESOLVE THE ISSUE THAT THE HOSE IS SIMPLY TOO SHORT AS MANUFACTURED.
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