Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355339
Complaint Date: 2020-09-16
Fail Date: 2020-03-01
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2001
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 HONDA CR-V. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ZIMMERMAN HONDA (7030 44TH AVE, MOLINE, IL 61265, (309) 764-6632) AND SMART HONDA OF DAVENPORT (3710 N HARRISON ST, DAVENPORT, IA 52806, (563) 445-4302) AND WAS INFORMED PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11355338
Complaint Date: 2020-09-16
Fail Date: 2020-06-23
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 HONDA ACCORD. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE LANE DEPARTURE FEATURE ACTIVATED, FORCING THE VEHICLE BACK TO THE CENTER IN BETWEEN THE LANES. THE CONTACT STATED THAT WHENEVER AN OBJECT OR ANOTHER VEHICLE WAS NEARBY, THE FORWARD COLLISION AUTOMATIC BRAKING ENGAGED WITHOUT WARNING. THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO MCGRATH HONDA (2020 N RANDALL RD, ELGIN, IL 60123) TO BE DIAGNOSED AND TEST DRIVEN HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS TAKEN BACK 5 ADDITIONAL TIMES WITH THE SAME RESULTS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR MORE DIAGNOSTIC TESTING. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200.
NHTSA ID Number: 11355337
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL S
Model Year: 2015
Summary
MCU UNIT WONT TURN ON. THIS UNIT CONTROLS HVAC / SAFETY FEATURES SUCH AS CHILD LOCKS / SUNROOF / AND MOST IMPORTANTLY TURN SIGNALS. THE CAR TURNS ON BUT THE SCREEN STAYS OFF. I THINK THIS HAS TO DO WITH ITS MEMORY, I HAD A SMILIAR ISSUE ABOUT 2 MONTHS AGO WHERE AN UPDATE CAUSED THE CAR TO REBOOT REPEATEDLY UNTIL SOMEONE AT TESLA INSTALLED A REMOTE UPDATE AND REBOOTED THE CAR.
NHTSA ID Number: 11355336
Complaint Date: 2020-09-16
Fail Date: 2020-09-04
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 3500
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 CHEVROLET SILVERADO 3500. THE CONTACT STATED WHILE PARKED, THE HIGH-PRESSURE FUEL PUMP FAILED WITHOUT WARNING. THE CONTACT STATED HE HEARD AN ABNORMAL NOISE AND TURNED OFF AND RESTARTED THE VEHICLE HOWEVER, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO WOODLAND CHEVROLET (530 QUALITY CIR, WOODLAND, CA 95776) WHERE THE VEHICLE WAS DIAGNOSED WITH A HIGH-PRESSURE FUEL PUMP FAILURE. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 180,000.
NHTSA ID Number: 11355335
Complaint Date: 2020-09-16
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2015
Summary
WHILE DRIVING THE 2015 FORD EXPLORER I CAN SMELL EXHAUST ENTERING THE CABIN OF THE VEHICLE, ESPECIALLY UNDER ACCELERATION. I FOUND THIS TO BE AN ISSUE IN THE 2016-2017 MODELS,VIA A TSB 17-0044, BUT NOT THE 2015. I AM EXPERIENCING THE SAME ISSUE. I HAVE CONTACTED FORD AND THEY SEEM UNAWARE OF THE ISSUE AND REQUESTED THAT I TAKE IT IN AT MY EXPENSE TO DIAGNOSE AND "POSSIBLY" FIND THE ISSUE ON A PER HOUR RATE. I BELIEVE THAT THIS IS CAUSING MY 6 YEAR TO GET CAR SICK, ONLY IN THIS VEHICLE, AND MY WIFE TO FEEL TIRED AND HAVE BODY PAINS AS SHE IS THE ONE WHO DRIVES IT THE MOST.
NHTSA ID Number: 11355334
Complaint Date: 2020-09-16
Fail Date: 2020-08-01
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2017
Summary
CAR IS CONSUMING TOO MUCH OIL I HAVE TO PUT ANYWHERE FROM 2 TO 3 QUARTS OF OIL IN CAR IN BETWEEN OIL CHANGES SOMETIMES IT ACTS LIKE IT HAS NO POWER DON'T WANNA GO BUT THEN IT JUST TAKES OFF MY MUFFLERS IS BLACK FROM THE OIL PUFFS OF SMOKE COME FROM MY MUFFLER SOMETIMES THERE IS NEVER ANY OIL ON GROUND NOT SURE WHERE IT'S GOING BUT IT'S GOIN SOMEWHERE IT'S CAUSING PROBLEMS I HAVE HEARD SEVERAL OTHER PEOPLE SAY THAT THEIR SONATA IS DOIN THE SAME THING
Read More...NHTSA ID Number: 11355333
Complaint Date: 2020-09-16
Fail Date: 2019-11-01
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: NIRO PHEV
Model Year: 2019
Summary
THE REVERSE LIGHTING IS INADEQUATE FOR REVERSE CAMERA IN DARK, WHICH PRODUCES GRAINY BACKUP CAMERA IMAGE. THE CAMERA WORKS FINE IN DAYLIGHT. THIS MAY REQUIRE PROPER LIGHTING OR CAMERA THAT WORKS WELL IN DIM LIGHT CONDITION. ALSO, THE CAMERA IS EXPOSED TO WEATHER CONDITIONS, SUCH AS RAIN AND SNOW.
Read More...NHTSA ID Number: 11355332
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2018
Summary
THE OIL PLUG IS WEAK AND DAMAGED
Read More...NHTSA ID Number: 11355331
Complaint Date: 2020-09-16
Fail Date: 2020-09-03
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: NIRO PHEV
Model Year: 2019
Summary
THE VEHICLE ACCELERATED AS IF I HAD PRESSED ON GAS PEDAL WHEN IT CAME TO A STOP JUST BEFORE PUTTING IT IN PARK GEAR. THIS IS A SAFETY ISSUE, AS IT CAN HIT SOMEONE OR SOMETHING. THIS HAPPENED AT ABOUT 6400 MILES AND AGAIN AT ABOUT 6600 MILES. BOTH TIMES IT HAPPENED IN MY DRIVEWAY, WHICH IS FLAT.
Read More...NHTSA ID Number: 11355330
Complaint Date: 2020-09-16
Fail Date: 2019-10-09
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle Make: MERCEDES BENZ
Vehicle Model: GL450
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ GL450. THE CONTACT STATED THAT THE VEHICLE BOUNCED AND PULLED TO THE LEFT AND RIGHT WHILE DRIVING WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN MERCEDES-BENZ OF CORAL GABLES (300 ALMERIA AVE, CORAL GABLES, FL 33134), AND WAS DIAGNOSED THAT THE FOUR-WHEEL SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE FIRST FAILURE WAS REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
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