Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354868
Complaint Date: 2020-09-14
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2014
Summary
MY TRUCK HAS BEEN CUTTING OFF WHILE DRIVING ON THE ROAD. TOOK IT TO LANDMARK DODGE IN MORROW, GA. THEY DID TWO REPAIRS TO FIX THE PROBLEM, AND CHARGE ME ON THE 8/31/20 FIRST REPAIR $968.81. IT CUT OFF AT A COUPLE MILES FROM THE SHOP. SECOND REPAIRS ON THE 9/11/20. PICK IT UP ON THE 9/14/20. THOSE REPAIR COST ME $1830.20. AGAIN IT CUT OFF A COUPLE MILES DOWN THE ROAD WHILE DRIVING. I HAD COMPLAIN BEFORE ABOUT THE FAULTY TOTALLY INTEGRATED POWER MODULE. DODGE HAD WARRANTY THE PART. BUT SINCE THEN I HAVE REPLACE IT FOUR OR FIVE TIMES. I PAID FOR THE REPAIRS THAT SUPPOSED TO FIX IT. BUT THEY ARE NOT LISTENING TO ME. I PULL A TRAILER ON THE HIGHWAY, AND IF THE TRUCK CUT OFF, IT WILL PUT ME AT RISK AND WHO EVER DRIVING AROUND ME. THE DEALERSHIP HAD MY TRUCK FROM 8/20/20 TO 9/14/20 WITH SAME PROBLEM THAT I BROUGHT IT IN FOR. NOW I FILL LIKE THE TRUCK IS A LEMON.
NHTSA ID Number: 11354867
Complaint Date: 2020-09-14
Fail Date: 2020-09-13
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: RDX
Model Year: 2019
Summary
I WAS DRIVING ON THE HIGHWAY AND MY SUNROOF SPONTANEOUSLY EXPLODED. NOTHING HIT IT - THE SOUND WAS LIKE A BALLOON POPPING BUT MUCH LOUDER. THANKFULLY I HAD THE SUN VISOR CLOSED OR ELSE THERE WOULD HAVE BEEN GLASS EVERYWHERE INSIDE THE CAR. I HAVE A GAPING HOLE IN THE SUNROOF. I CONTACTED ACURA AS I SAW THIS SAME PROBLEM REPORTED BY OTHER DRIVERS OF THE SAME MAKE AND MODEL HOWEVER THEY ARE TELLING ME I HAVE TO GO THROUGH INSURANCE.
NHTSA ID Number: 11354866
Complaint Date: 2020-09-14
Fail Date: 2017-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 HONDA CR-V. THE CONTACT STATED THAT WHEN HE TOOK THE VEHICLE IN FOR SERVICING AND AN ALIGNMENT AT 10,000 MILES, NORTHSIDE HONDA (9100 SAN PEDRO AVE, SAN ANTONIO, 78216, TX (210) 729-5619) INFORMED HIM THAT THE REAR WHEELS WERE BENT INWARD. DUE TO THE FAILURE, THE MECHANIC WAS UNABLE TO GET THE REAR WHEELS TO ALIGN PROPERLY. THE MECHANIC STATED THAT THE VEHICLE JUST BARELY MET THE MANUFACTURER SPECS. THE REAR DRIVER'S SIDE STRUT WAS DAMAGED AND THE CONTACT WAS INFORMED THAT THERE WAS A CHARGE TO REPLACE THE PART. THE CONTACT STATED THAT THE DEALER ADMITTED TO A FACTORY DEFECT IN THE SERVICE VISIT SINCE THE INITIAL ALIGNMENT CHECK IN 2017. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE REPAIR WAS PENDING AT AN UNKNOWN DEALER. THE FAILURE MILEAGE WAS 10,000.
NHTSA ID Number: 11354865
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 2500
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED WHILE DRIVING THE VEHICLE, THE ELECTRONIC VEHICLE INFORMATION CENTER MALFUNCTIONED AND THE DISPLAY SCREEN FROZE AND ONLY DISPLAYED THE VEHICLE'S SPEED. DUE TO THE FAILURE, THE DRIVER WAS UNABLE TO ACCESS OTHER SAFETY INFORMATION SUCH AS TIRE PRESSURE AND TOWING. ADDITIONALLY, THE HORN NO LONGER OPERATED AS DESIGNED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS CONTACTED. THE LOCAL DEALER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 42,080.*DT*DT
NHTSA ID Number: 11354864
Complaint Date: 2020-09-14
Fail Date: 2020-08-22
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL S
Model Year: 2018
Summary
MY VEHICLE ELECTRONCS FREEZE AND AM UNABLE TO USE THE INDICATORS THE VEHICLE WENT TO THE DEALER AND THEY SENT BACK SAYIN THE FUTURE SOFTWARE UPDATE WILL RESOLVE THIS ISSUE. I HAV ME VIDEO OF THE INCIDENT
Read More...NHTSA ID Number: 11354863
Complaint Date: 2020-09-14
Fail Date: 2020-04-24
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2019
Summary
WHEN SHIFTING FROM DRIVE TO REVERSE THE TRANSMISSION MAKES A GRINDING/SLIPPING NOISE. AT SPEEDS OVER 30 MPH SAME GRINDING/SLIPPING NOISE OCCURS SELDOM. DEALER SAYS IT'S NORMAL.
Read More...NHTSA ID Number: 11354862
Complaint Date: 2020-09-14
Fail Date: 2020-08-14
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2014
Summary
OUR 2014 FORD ESCAPE HAD A RECALL ON 02-15-18 FOR THE COOLANT SENSOR SYSTEM. REPAIR WAS DONE BUT DID NOT FIX THE PROBLEM. ENGINE HAS COOLANT LEAK CAUSING SMOKE IN THE EXHAUST SYSTEM AND LEAK UNDER THE HOOD. WE ARE AFRAID OF FIRE IN THE ENGINE COMPARTMENT AND IN THE CAR.ANYTIME WE START THIS VEHICLE OR DRIVE IT THIS HAPPENS.
NHTSA ID Number: 11354861
Complaint Date: 2020-09-14
Fail Date: 2020-07-06
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: GENESIS
Model Year: 2015
Summary
1. IN A STATIONARY POSITION BOTH INCIDENTS THE LEFT AND RIGHT PASSENGER DOOR HANDLES WHILE OPENING THE DOORS ON DIFFERENT TIMES ONCE IN 2019 THE OTHER 2020 COMPLETELY CAME OFF. THE FIRST ISSUE I WENT TO SERVICE DEPARTMENT AT NORM REEVES HYUNDAI IN CALIFORNIA OFF OF THE 605 FREEWAY WHERE THEY GLUE IT BACK TOGETHER AND NOT OPENING THE INSIDE OF THE DOOR TO REMOVE THE BROKEN PIECES THAT FELL INSIDE THE DOOR WHICH YOU CAN HEAR EACH TIME I CLOSE THE DOOR FOR THE RIGHT SIDE BACK PASSENGER DOOR. SECOND ISSUES THE LEFT SIDE BACK PASSENGER DOOR HANDLE CAME APART THE SAME WAY TRYING TO OPEN THE DOOR IT JUST COMPLETELY CAME OFF. I CALL MY INSURANCE COMPANY USAA FILE A CLAIM TOOK THE VEHICLE TO CALIBER COLLISION HEAR IN KYLE, TEXAS AND THEY GLUED BACK ON NO PIECES BROKE OFF INSIDE THE DOOR. NOW I HAVE A PROBLEM WITH THE RIGHT SIDE HEADLIGHT BULB THAT KEEPS GOING OUT WHILE IM DRIVING. I TOOK IT TO SOUTH POINT HYUNDAI JULY 6,, 2020 FOR THIS ISSUE. ACCORDING TO THE SERVICE REPORT THEY IDENTIFIED THE BULB NEEDED TO BE REPLACED AND REPLACED IT. I TOLD THEM THE BULB IS NOT THE PROBLEM, THEY NEEDED TO FIND OUT WHATS CAUSING IT TO GO OUT. ON JULY 7, 2020 BULB WENT OUT AGAIN RETUNED BACK TO SOUTH POINT HYUNDAI ALL THEY DID WAS OPENED THE HOOD THE SERVICE GUY GIGGLED SOMETHING ON THE RIGHT SIDE HEADLIGHT AND IT CAME ON, I TOLD HIM THATS IS SO UNPROFESSIONAL AND SHOULD NOT HAVE HAPPENED JUST TO GET MY HEADLIGHT TO WORK. ON SEPTEMBER 7, 2020 BULB WENT OUT AGAIN CALL SEPTEMBER 8, 2020 THE SERVICE MANAGER TOLD ME TO BRING THE CAR IN AFTER I EXPLAINED WHAT HAPPENED FOR THE SECOND TIME AFTER IVE BEEN CHARGED FOR THE SERVICE THAT DID NOT FIX THE PROBLEM. ONCE I REACHED SOUTH POINT HYUNDAI THE SERVICE MANAGER JOHN WAYNE DRIVE MY VEHICLE AROUND THE BACK DROVE BACK AFTER 30 MINUTES AND TOLD ME ITS GOING TO COST ME $130. NOT INCLUDING LABOR TO FIX THE PROBLEM. I JUST LEFT VERY UPSET.
NHTSA ID Number: 11354860
Complaint Date: 2020-09-14
Fail Date: 2020-05-28
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 NISSAN ALTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED THE HART NISSAN DEALER LOCATED AT 6564 MECHANICSVILLE TURNPIKE, MECHANICSVILLE, VA 23111, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354859
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: COROLLA
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 TOYOTA COROLLA. THE CONTACT STATED THAT WHILE STATIONARY AT A RED LIGHT, A PICKUP TRUCK TRAVELING APPROXIMATELY 55 MPH CRASHED INTO THE DRIVER SIDE OF THE VEHICLE. DURING THE CRASH NO AIRBAGS DEPLOYED INCLUDING THE DRIVER SIDE CURTAIN AIR BAGS. THE DRIVER SUSTAINED A HEAD AND SHOULDER INJURIES AND THE FRONT PASSENGER SUSTAINED LOWER BACK INJURIES. BOTH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER FRANK FLETCHER TOYOTA LOCATED AT 2209 S RANGELINE RD, JOPLIN, MO 64804 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 99,000.
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