Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11355175

Complaint Date: 2020-09-15

Fail Date: 2019-04-10

Manufacturer’s Name: FordeBay Motor Company

Vehicle Make: FORDeBay

Vehicle Model: FUSION

Model Year: 2009


Summary

THE VEHICLE: 2009 FORDeBay FUSION VIN #[XXX] WAS RECALLED DUE TO DEFECTED ANTI-LOCK BRAKING SYSTEM MY SON PURCHASED THE VEHICLE IN DECEMBER 2018 FROM DRIVE NOW MOTORS, HILLSBOROUGH BLVD, TAMPA (NOW LOCATED ON FLORIDA AVE.) THE OWNER NAME IS SAM. I ADDED THE VEHICLE TO MY EXISTING INSURANCE WITH WINDHAVEN. WE RETURNED THE VEHICLE A FEW WEEKS AFTER PURCHASING DUE TO THE BRAKES NOT WORKING PROPERLY. THE DEALERSHIP MADE SOME ADJUSTMENTS AND TOLD US IT WAS FINE. BUT I CONTINUE TO COMPLAINED AFTER THEY MADE ADJUSTMENT BECAUSE IT STILL DID NOT WORK RIGHT FOR ME, BUT THE OWNER DID NOT WANT TO HELP US ANY FURTHER. ON APRIL 10, 2019, THE CAR WAS TOTALED WHEN MY SON LOST CONTROL OF THE CAR DRIVING INTO OUR COMMUNITY WALL. WE REPORTED THE ACCIDENT TO WINDHAVEN INSURANCE; THEY OPENED THE CLAIM BUT WE HEARD NOTHING ELSE ABOUT IT. THEY DID PAY FOR THE WALL REPAIR IN OUR COMMUNITY. ALMOST A YEAR LATER, WE RECEIVED THE SAFETY RECALL NOTICE FROM FORDeBay (IN JANUARY, 2020). I CONTACTED WINDHAVEN AGAIN AND WAS TOLD THE STATE (FIGA) WAS HANDLING THIS CLAIM, AND GIVEN THE 800# TO GET MORE INFORMATION. AFTER MAKING NUMEROUS CONTACT WITH THE FIGA, I WAS TOLD MY INSURANCE WAS CANCELLED BECAUSE WINDHAVEN WENT OUT OF BUSINESS; AND I HAD TO SEND AN EMAIL TO REQUEST MY CLAIM BE REOPENED AND INVESTIGATED WITH THIS NEW (RECALL) INFORMATION. I ALSO CONTACTED FORDeBay MANUFACTURER ABOUT THE RECALL AND THE BRAKES PROBLEMS THAT LED TO THE ACCIDENT. THE REPRESENTATIVE TOOK MY INFORMATION AND SAID HE WILL INVESTIGATE AND CONTACT ME, BUT I NEVER HEARD BACK FROM THEM. I, THEREFORE, CONTACTED FIGA AGAIN AND WAS EVENTUALLY REFERRED TO AN ADJUSTER. [XXX]. HE REFERRED ME TO THIS COMPLAINT PAGE BECAUSE HE SAID THERE WAS NOTHING ELSE CAN BE DONE BECAUSE WE DIDN'T HAVE COMP AND COLLISION. WE NEED THIS MATTER INVESTIGATED BECAUSE THE INCIDENT WITH THE BRAKES IS COUNTING AGAINST MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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NHTSA ID Number: 11355174

Complaint Date: 2020-09-15

Fail Date: 2020-09-01

Manufacturer’s Name: KiaeBay America, Inc.

Vehicle Make: KIAeBay

Vehicle Model: SOUL

Model Year: 2014


Summary

IF YOU TURN ON THE HEADLIGHTS THEY LIGHTS WILL FLICKER ON AND OFF AND SOMETIMES JUST GO OFF WITHOUT WARNING WHICH AT NIGHT CAN BE VERY DANGEROUS AND SCARY. THE VEHICLE IS IN MOTION WHILE DOING THIS AND IT CAN BE ON CITY STREET OR HIGHWAY AND ALSO HAPPENS WHEN TURNING OR JUST GOING STRAIGHT

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NHTSA ID Number: 11355173

Complaint Date: 2020-09-15

Fail Date: 2020-09-01

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle Make: RAMeBay

Vehicle Model: 1500

Model Year: 2017


Summary

UNCOMMON VEHICLE VIBRATIONS FELT WHILE IDLING. WHILE DRIVING, VEHICLE SHAKES AT ALL SPEEDS AND BECOMES MORE PRONOUNCED THE FASTER THE VELOCITY. AFTER HAVING ROUTINE MAINTENANCE PERFORMED AT CHAPMAN LAS VEGAS VEHICLE WAS RETURNED TO ME. WHEN I TOOK POSSESSION AND STARTED THE VEHICLE AT CHAPMAN LAS VEGAS IT MISFIRED (UNCONTROLLABLY SHAKING) AND THE CHECK ENGINE LIGHT TURNED ON. DEALER ENDED UP KEEPING VEHICLE ANOTHER DAY TO INSPECT MISFIRE/CHECK ENGINE LIGHT ISSUE. ACCORDING TO CHAPMAN LAS VEGAS THEY COULD NOT IDENTIFY THE REASON FOR THE MISFIRE/CHECK ENGINE LIGHT AND HAD ME PICK UP THE VEHICLE THE NEXT DAY. EVER SINCE THAT INCIDENT THE VEHICLE HAS BECOME UNSTABLE AND CONSTANTLY SHAKES. I WAS ADVISE BY CHAPMAN LAS VEGAS TO "CONTINUE DRIVING THE VEHICLE UNTIL ENGINE LIGHT COMES ON" AS THEY CAN'T FIGURE OUT THE PROBLEM FOR THE CONTINUED SHAKING. THIS HAS BEEN GOING ON FOR A FEW WEEKS NOW. I DO NOT FEEL SAFE CONTINUING TO DRIVE A DEFECTIVE VEHICLE. I'M NOW STARTING TO FEEL AND HEAR RATTLING SOUNDS WHILE MAKING TURNS. NOT SURE IF ITS AT ALL CONNECTED BUT AGAIN THE VEHICLE DOES NOT FEEL SAFE. SPOKE WITH SERVICE DEPARTMENT AGENT TODAY AND WILL BE DROPPING THE VEHICLE OFF AGAIN. ON TOP OF THE SHAKING NOW THE REAR VIEW CAMERA IS NOT WORKING PROPERLY. IVE TAKEN VIDEOS OF THE REARVIEW CAMERA ISSUES. UNFORTUNATELY I CAN'T VIDEO THE VIBRATING VEHICLE. ON 9/14/2020 AT APPROXIMATELY 9:30 AM AN EMPLOYEE OF CHAPMAN LAS VEGAS (MECHANIC MARK) DID A DRIVE ALONG WITH ME SO THAT HE COULD ASSES THE SHAKING OF THE VEHICLE. HE CONFIRMED THAT IN FACT IT WAS SHAKING. HE ADVISED THAT HE THOUGHT IT MIGHT BE AN ISSUE WITH THE TIRES. I IMMEDIATELY (1 HOUR LATER) WENT AND HAD THE TIRE TREAD CHECKED, TIRES ROTATED AND BALANCED. THE SHAKING STILL CONTINUES!

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NHTSA ID Number: 11355172

Complaint Date: 2020-09-15

Fail Date: 2020-06-30

Manufacturer’s Name: Grand Design RVeBay, LLC

Vehicle Make: GRAND DESIGN

Vehicle Model: MOMENTUM

Model Year: 2017


Summary

TL* THE CONTACT OWNS A 2017 GRAND DESIGN MOMENTUM RV EQUIPPED WITH FTS TIRES, TIRE LINE: WESTLAKE, TIRE SIZE: ST235/80/R16 N/A, DOT NUMBER: JUMR2CT. THE CONTACT STATED WHILE DRIVING 60 MPH, THE DRIVER'S SIDE REAR TIRE EXPERIENCED A BLOW OUT. ON ANOTHER OCCASION WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE FRONT TIRE EXPERIENCED A BLOW OUT. AFTER EACH FAILURE, THE TIRE WAS REPLACED WITH THE SPARE TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE TIRES WERE ORIGINAL EQUIPMENT. THE FAILURE MILEAGE FOR THE DRIVER'S SIDE REAR TIRE WAS 3,000. THE FAILURE MILEAGE FOR THE PASSENGER'S SIDE FRONT TIRE WAS APPROXIMATELY 3,200.

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NHTSA ID Number: 11355171

Complaint Date: 2020-09-15

Fail Date: 2020-09-04

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle Make: RAMeBay

Vehicle Model: 1500

Model Year: 2016


Summary

WITH GAS IN TANK THE FUEL GAUGE GOES RIGHT TO EMPTY AND THE GAS LIGHT COMES ON IN THE INSTRUMENT PANEL AND WORKS ONLY ONCE IN A WHILE. WHILE DRIVING WITH A FULL TANK OF GAS NEEDLE GOES STRAIGHT TO EMPTY AND GAS LIGHT COMES ON. HAS HAPPENED 4 TIMES IN LAST WEEK. TRUCK HAS 46000 MILES ON IT.

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NHTSA ID Number: 11355170

Complaint Date: 2020-09-15

Fail Date: 2020-08-15

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle Make: TOYOTAeBay

Vehicle Model: PRIUS

Model Year: 2010


Summary

TL* THE CONTACT OWNS A 2010 TOYOTAeBay PRIUS. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER HEADQUARTER TOYOTAeBay LOCATED AT 5895 NW 167TH ST, HIALEAH, FL 33015, (786) 235-9734, WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE BOOSTER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 80,117.

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NHTSA ID Number: 11355169

Complaint Date: 2020-09-15

Fail Date: 2020-09-15

Manufacturer’s Name: General MotorseBay, LLC

Vehicle Make: CADILLACeBay

Vehicle Model: SRX

Model Year: 2011


Summary

BRAKE PEDAL RANDOMLY GOES TO FLOOR WHEN TRYING TO STOP AND VEHICLE LOSES BRAKE PRESSURE. THE PADS, ROTORS, AND FLUID LEVELS ARE GOOD. FROM MY RESEARCH ONLINE THOUSANDS OF OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND SOME HAVE BEEN IN ACCIDENTS BECAUSE OF IT. GM HAS NOT ISSUED A RECALL OR GIVE CREDIT FOR REPAIR DESPITE BEING A HUGE SAFETY CONCERN. I HOPE THIS IS FINALLY RECALLED BEFORE MORE PEOPLE GET HURT.

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NHTSA ID Number: 11355168

Complaint Date: 2020-09-15

Fail Date: 2020-09-14

Manufacturer’s Name: ToyotaeBay Motor Corporation

Vehicle Make: LEXUSeBay

Vehicle Model: ES

Model Year: 2007


Summary

THE ISSUE THAT I AM HAVING WITH MY 2007 LEXUSeBay ES 350 IS WHILE IM IN MOTION ON A HIGHWAY OR STREET BOTH OF MY HEADLIGHTS WILL SHUT OFF. I HAVE TO MANUALLY TURN THE HEADLIGHT SWITCH OFF THEN ON AGAIN AND THATS WHEN THEY WILL COME BACK ON, IT HAPPENS SEVERAL TIMES WHILE DRIVING. SOMETIMES THE LEFT HEADLIGHT WILL TURN OFF AND THE RIGHT STAYS ON AND VICE VERSA FOR THE RIGHT OR BOTH. I CONTACTED THE DEALERSHIP AND THEY SAID I NEEDED THE HEADLAMP REPLACED BUT ONCE I DID SOME RESEARCH ON THIS ISSUE WITH THE MAKE AND MODEL OF MY VEHICLE I REALIZED THERE ARE NUMEROUS OF INDIVIDUALS HAVING THE SAME DANGEROUS ISSUE WITH HAVING THE HEADLAMPS REPLACE THE ISSUE STILL REMAINS THE HEADLAMPS SHUT OFF COMPLETELY INHIBITING THE VIEW OF THE HIGHWAY AT NIGHT. THIS IS VERY DANGEROUS. I HAVE BEEN PULLED OVER BY THE POLICE BECAUSE OF THIS. IVE REPLACED HEADLIGHTS SEVERAL TIMES AND IT STILL HAPPENS EVERY SINGLE TIME I DRIVE!!!

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NHTSA ID Number: 11355167

Complaint Date: 2020-09-15

Fail Date: 2020-09-15

Manufacturer’s Name: FordeBay Motor Company

Vehicle Make: FORDeBay

Vehicle Model: TRANSIT CONNECT

Model Year: 2014


Summary

TL* THE CONTACT OWNS A 2014 FORDeBay TRANSIT CONNECT. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE VEHICLE LOSS POWER STEERING WITH THE STEERING ASSIST FAULT - SERVICE REQUIRED WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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NHTSA ID Number: 11355166

Complaint Date: 2020-09-15

Fail Date: 2020-09-07

Manufacturer’s Name: ChryslereBay (FCAeBay US, LLC)

Vehicle Make: DODGEeBay

Vehicle Model: GRAND CARAVAN

Model Year: 2016


Summary

THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.

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SaleBestseller No. 1
Bidirectional Scan Tool VDIAGTOOL VD70S, 2025 Wireless OBD2 Scanner Diagnostic Tool with 36+ Resets, FCA Autoauth, CAN FD & DoIP, All System, ECU Coding, PMI, V.A.G. Guide, 3 Years Update
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VDIAGTOOL Bidirectional Scan Tool VD70, OBD2 Scanner Diagnostic Tool with ECU Coding, 36+ Resets, PMI, FCA AutoAuth, All System, CAN FD & DoIP, V.A.G. Guide, 3-Year Update
  • Your Efficient Solution for Car Maintenance: The 2025 VD70 OBD2 Scanner Diagnostic Tool is designed by a professionals for automotive technicians, workshops, and DIY enthusiasts, ensuring no unnecessary costs are added to the price. It provides OE All Systems Diagnostics, 36+ Reset Functions, Bi-Directional Control, and ECU Coding, etc. With 2+64GB storage, an 18.25Wh battery, and 3 years of free updates, it’s built for both immediate and long-term use, offering dependable support for a wide range of vehicle maintenance tasks.
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VDIAGTOOL VD30 Pro Car Code Reader, OBD2 Scanner Diagnostic Tool for Cars and Trucks, Check Engine Code Reader, OBD2 Scanner with Reset, Live Data, Freeze Frame, I/M Readiness for All OBDII Vehicles
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