Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354878
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED. THE DRIVER KEPT THE STEERING WHEEL UNDER CONTROL AND MOVE INTO THE SLOW LANE WHILE CONTINUING TO DRIVE. THE CONTACT STATED THAT THE STEERING SYSTEM FAILURE WARNING LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO LEWIS J C FORD (9505 ABERCORN STREET SAVANNAH, GEORGIA, 31406, (912)-210-5677) TO BE DIAGNOSED. THE MECHANIC LOCATED THE FAILURE AT THE STEERING WHEEL RACK AND PINION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.*DT*JB
NHTSA ID Number: 11354877
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ELANTRA
Model Year: 2013
Summary
AFTER GETTING THE RECALL FOR BRAKES DONE , TWO MONTHS LATER MY STEERING WHEEL STARTED DOING A CLUCK SOUND WHENEVER I TURN MY STEERING WHEEL. IT DOES IT WHEN DRIVING, PARKED , ON THE HIGHWAY, AND THE CITY STREET.
Read More...NHTSA ID Number: 11354876
Complaint Date: 2020-09-14
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: ACADIA
Model Year: 2017
Summary
1 MONTH AGO RECEIVED "SHIFT TO PARK" NOTICES THAT WOULD NOT ALLOW THE VEHICLE TO BE POWERED OFF. WOULD RESTART ENGINE, MOVE SHIFTING LEVER MULTIPLE TIMES, AND EVENTUALLY WOULD ALLOW VEHICLE TO BE POWERED OFF (ELECTRICALLY). TOOK TO DEALERSHIP AND THEY REPLACED THE SHIFTING LEVER, REPORTING THE ISSUE WAS FIXED. TWO DAYS AGO, WHEN PARKING, THE ENGINE SHUT OFF, BUT AGAIN RECEIVED THE SHIFT TO PARK NOTICE, WITH ELECTRICAL SYSTEM STILL ON. THIS TIME, TOOK MY FOOT OFF THE BRAKE AND THE CAR STARTED ROLLING BACKWARDS. COULD NOT RESTART ENGINE, AND SHIFTING LEVER WAS STUCK IN PLACE. HAD TO SET THE PARKING BREAK AND WAIT FOR A TOW TRUCK. ELECTRICAL SYSTEM REMAINED ON THE ENTIRE TIME. FORTUNATELY THIS OCCURRED IN MY DRIVEWAY AND NOT SOMEWHERE WHERE I WOULD HAVE BEE STRANDED.
Read More...NHTSA ID Number: 11354875
Complaint Date: 2020-09-14
Fail Date: 2020-09-13
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: SRX
Model Year: 2014
Summary
MY CUE SCREEN IS NO LONGER FUNCTIONING. 1) BACK UP CAMERA IS NO LONGER VISIBLE WHEN PARKING MY CAR. 2) GPS IS NO LONGER AVAILABLE BECAUSE I CANNOT GET INTO THE SYSTEM, I HAVE TO USE MY CELL PHONE FOR GPS ON THE HIGHWAY MAKING IT UNSAFE DUE TO THE SUPER SMALL SCREEN INSTEAD OF THE LARGE CUE SCREEN IN THE CADILLAC SRX I PURCHASED. 3) YOU CAN NO LONGER PAIR YOUR CELL PHONE WITH THE BLUETOOTH IN THE CADILLAC, BECAUSE THE TOUCH SCREEN WILL NOT FUNCTION. THIS MAKES MY VEHICLE NO LONGER HANDSFREE. 4) RADIO STATIONS AND XM NO LONGER AVAILABLE AND OTHER OPTIONS.
NHTSA ID Number: 11354874
Complaint Date: 2020-09-14
Fail Date: 2011-05-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 CHEVROLET EQUINOX. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 35 MPH, THE FRONT PASSENGER'S SIDE BAGS WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 07V344000 (AIR BAGS), HOWEVER THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RYDELL CHEVROLET LOCATED AT 18600 DEVONSHIRE ST #1309, NORTHRIDGE, CA 91324, (866) 802-5628, WHERE IT WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE AIR BAGS CALIBRATION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. *LN*DT CONSUMER STATED FUEL PUMP WAS ALSO RECALLED AND HAD IT REPAIRED WITHOUT KNOWING IT WAS RECALLED. *JB
NHTSA ID Number: 11354873
Complaint Date: 2020-09-14
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED WITH THE VEHICLE BECOMING DIFFICULT TO STEER. THE CONTACT TURNED THE VEHICLE OFF AND ATTEMPTED TO RESTART THE VEHICLE AND THE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO ENERGY COUNTRY FORD (4545 N. TWIN CITY HWY, PORT ARTHUR, TX 77642) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE POWER STEERING ASSIST MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
NHTSA ID Number: 11354872
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2017
Summary
BATTERY GOES DEAD OVERNIGHT. IN 2019 I EXPERIENCED A DEAD BATTERY ON MY OUTBACK. IT HAPPENED IN EARLY 2020. I REPLACED THE BATTERY AROUND MAY OF THIS YEAR. I TOOK IT TO LOCAL DEALER AND LEFT FOR 2 DAYS. DEALER UPDATED ECO AND SAID THAT SHOULD FIX IT, FAIL INAGAIN IN JULY 2020 AND AGAIN TODAY 9-15-2020
Read More...NHTSA ID Number: 11354871
Complaint Date: 2020-09-14
Fail Date: 2020-09-14
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2020
Summary
VEHICLE HAS BEEN MAKING A CLANKING SOUND WHEN COMING TO A FULL STOP. SOUND SEEMS TO BE COMING FROM DIRECTLY UNDER THE VEHICLE. SOUND GOES AWAY WITH ESC TURNED OFF. JEEP DEALERSHIP WAS ABLE TO DUPLICATE SOUND, BUT HAVE NOT FOUND THE PROBLEM.
NHTSA ID Number: 11354870
Complaint Date: 2020-09-14
Fail Date: 2020-09-04
Manufacturer’s Name: General Motors, LLC
Vehicle Make: BUICK
Vehicle Model: LUCERNE
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL PUMP RELAY. AFTER RECEIVING THE DIAGNOSIS, THE CONTACT HAD THE FUEL PUMP RELAY REPLACED. DESPITE THE REPAIR, THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING HOME FROM THE MECHANIC AT A LOW RATE OF SPEED, THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,000.
NHTSA ID Number: 11354869
Complaint Date: 2020-09-14
Fail Date: 2020-02-28
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2013
Summary
TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V121000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE LESTER GLENN HYUNDAI TOMS RIVER DEALER LOCATED AT 386 NJ-37, TOMS RIVER, NJ 08753 AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
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