Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354373
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE HER MOTHER WAS TURNING INTO THE DRIVEWAY, THE VEHICLE SHUTOFF. THE POWER STEERING AND BRAKES BECAME INOPERABLE. THE DRIVEWAY HAD A ROCKY SURFACE AND SHE WAS GOING 10 MPH SO THE VEHICLE SLOWED DOWN TO A STOP. THE CONTACT'S MOTHER WAITED 5 MINUTES BEFORE RESTARTING THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE FAILURE RECURRED TWICE. THE DEALER AUDUBON CHRYSLER CENTER (2945 US HIGHWAY 41 N, HENDERSON, KY 42420, (270) 826-1270) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH AND TIPM SWITCH COULD BE REPLACED AT A COST OF OVER $1,200 HOWEVER, THERE WAS NO GUARANTEE THAT THE REPAIRS WOULD FIX THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 70,000.
NHTSA ID Number: 11354372
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: QX80
Model Year: 2014
Summary
IGNITION RANDOMLY WILL NOT START. MECHANICS CAN NOT LOCATE THE ISSUE ONLY STATING THAT IT IS TRACED BACK TO AN UNKNOWN ELECTRICAL PROBLEM. I'VE HEARD ABOUT THIS SAME ISSUE FROM OTHER FELLOW QX80 OWNERS. AGAIN THIS IS RANDOM AND CAN HAPPEN FOR DAYS AT A TIME AND THEN NOT AT ALL FOR A WEEK AND THEN RESURFACE. MY FAMILY AND I HAVE BEEN STRANDED IN INCLEMENT WEATHER, DANGEROUS AREAS OF UNKNOWN CITIES WITH THIS PROBLEM AND IT NEEDS TO BE FIXED! THIS HAS OCCURRED 7 TIMES IN THE PAST 2 DAYS.
Read More...NHTSA ID Number: 11354371
Complaint Date: 2020-09-11
Fail Date: 2020-09-06
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2015
Summary
VEHICLE WILL NOT START WHILE IN PARK. ALL LIGHTS, DASH LIGHTS, ETC COME ON IN THE ACCESSORY POSITION, BUT WHEN YOU TURN THE KEY TO IGNITION, THE STARTER DOES NOT ENGAGE. IF YOU TAKE THE DRIVE SELECTOR TO NEUTRAL IT WILL START. THIS IS AN INTERMITTENT PROBLEM THAT CONTINUES TO HAPPEN SINCE IT FIRST STARTED. SO FAR I HAVE NOT BEEN STRANDED OR NEEDED TO HAVE THE CAR TOWED.
Read More...NHTSA ID Number: 11354370
Complaint Date: 2020-09-11
Fail Date: 2020-09-10
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2013
Summary
I AM GETTING A ERROR - FLASHING BLUE LIGHTS SAYING ' HYBRID SYSTEM WARNING DO NOT DRIVE ' CHECK BRAKES. THE CAR WILL NOT DRIVE, AND THE BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR.
NHTSA ID Number: 11354369
Complaint Date: 2020-09-11
Fail Date: 2020-09-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: RAV4
Model Year: 2009
Summary
SHEETS OF THE PAINT STARTED TO COME OFF WHILE GOING DOWN THE HIGHWAY.
Read More...NHTSA ID Number: 11354368
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: CROSSFIRE
Model Year: 2005
Summary
CAR WAS STATIONARY AND KEY WAS INSERTED INTO IGNITION BUT COULD NOT TURN THE IGNITION IN ATTEMPTING TO START THE CAR. IT DOES NOT MOVE (KEY) TO INITIATE THE FUNCTION TO START THE CAR. ALSO, NO MOTION OF THE KEY MOVEMENT WAS AVAILABLE PROVIDE ANY STEPS OF THE IGNITION. THE MOVEMENT OF THE IGNITION TUMBLERS BECOME FROZE IN A JAMMED POSITION DISABLING THE KEY FROM TURNING. IT SHOULD BE NOTED THIS IS NOT A NEW COMMENT ABOUT THIS YEAR 2005 CHRYSLER CROSSFIRE IGNITION (NO TURN) IN STARTING THE VEHICLE. SAFETY CONCERNS, PREVENTION OF STARTING A CAR CREATE AN EMERGENCY'S FOR MOVEMENT OTHER THAN DRIVING THE CAR. *JS
NHTSA ID Number: 11354367
Complaint Date: 2020-09-11
Fail Date: 2020-08-31
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ROGUE
Model Year: 2016
Summary
NOTICED VEHICLE WAS HAVING TROUBLE WHEN INTERMITTENT PAUSES OCCURED WHILE DRIVING ON THE HIGHWAY. I WAS WORRIED ABOUT THE CONDITION OF MY CAR, SO LIMITED MY DRIVING TO CLOSE IN-TOWN TRIPS UNTIL I COULD GET IT TO THE DEALERSHIP FOR SERVICE. DROVE 2 MILES YESTERDAY (09/10/20) AND IT STARTED JUTTING AND IS NO LONGER SAFE TO DRIVE.
Read More...NHTSA ID Number: 11354366
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2018
Summary
COOLANT LEAKED INTERNALLY. ROUGH WHILE IDLING. LOSS OF POWER WHILE DRIVING DOWN THE INTERSTATE.
Read More...NHTSA ID Number: 11354365
Complaint Date: 2020-09-11
Fail Date: 2020-09-03
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2019
Summary
TL* A SIGN LANGUAGE INTERPRETER CALLED ON BEHALF OF THE OWNER OF A 2019 HONDA CIVIC. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE ADAPTIVE CRUISE CONTROL FAILED TO OPERATE. THE VEHICLE WAS SHIFTED INTO REVERSE AND TO DRIVE. THE ACC LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT CALLED HONDA OF NEW ROCHELLE (25 E MAIN ST, NEW ROCHELLE, NY 10801) AND SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,276.
NHTSA ID Number: 11354364
Complaint Date: 2020-09-11
Fail Date: 2020-09-02
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2017
Summary
AFTER TOWING FOR MORE THAN 300 MILES THE ENGINE WILL DIE EVERY TIME I COME TO A SLOW DOWN OR STOP. IT WILL RESTART ONLY TO INSTANTLY DIE AGAIN UNLESS THE THROTTLE IS PRESSED REVVING THE ENGINE AND DROPPING IT INTO DRIVE. THIS IS VERY DANGEROUS ESPECIALLY TOWING AT BUSY INTERSECTIONS WHEN STALLING OUT CAN LEAD TO GETTING T-BONED. THIS ONLY HAPPENS TOWING AND NEVER GIVES A CODE SO FORD SAYS THEY CAN'T FIX WHAT THEY CAN'T SEE.
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