Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354454
Complaint Date: 2020-09-11
Fail Date: 2020-09-02
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RDX
Model Year: 2019
Summary
THIS IS THE SECOND COMPLAINT FOR THIS VEHICLE, THE PREVIOUS COMPLAINT WAS ASSIGNED NHTSA ID NUMBER: 11277657. SIMILAR TO THE INCIDENT THAT WAS PREVIOUSLY REPORTED, WHILE DRIVING ON A HIGHWAY AT A HIGH RATE OF SPEED, ATTEMPTING TO PASS ANOTHER VEHICLE, THE CAR WENT INTO LIMP MODE, LOST ACCELERATION, STEERING BECAME DIFFICULT, AND THE CHECK ENGINE LIGHT CAME ON. LUCKILY, WE WERE ABLE TO SAFELY GET THE CAR INTO THE RIGHT HAND LANE AND PULL OFF INTO THE SHOULDER. WE TURNED THE VEHICLE OFF AND WHEN WE TURNED IT BACK ON THE VEHICLE OPERATED NORMALLY. AS WITH THE PREVIOUS INCIDENT, THIS OCCURRED IN THE RAIN. THE CAR WAS BROUGHT TO THE DEALERSHIP AND, AS WITH THE PREVIOUS INCIDENT, WE WERE TOLD THEY COULD NOT DUPLICATE THIS ISSUE AND THE VEHICLE WAS RETURNED TO US. WE WERE TOLD THAT IF THE ISSUE OCCURS AGAIN TO BRING THE VEHICLE BACK TO THE DEALERSHIP. AS STATED IN MY PREVIOUS COMPLAINT, THIS IS AN EXTREMELY DANGEROUS MALFUNCTION THAT COULD RESULT IN A SERIOUS ACCIDENT. THIS TIME MY TWO CHILDREN WERE IN THE CAR. WHAT IS IT GOING TO TAKE FOR ACURA TO FIND AN ACCEPTABLE RESOLUTION TO THIS PROBLEM? HOW MANY OF THESE MALFUNCTIONING VEHICLES ARE ON THE ROAD???
NHTSA ID Number: 11354453
Complaint Date: 2020-09-11
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2018
Summary
TRANSMISSION GEAR SHIFTS ARE CLUNKING AND NOISING AND SOMETIMES SLIPS GEARS MAINLY AROUND 3 AND 6 GEARS
Read More...NHTSA ID Number: 11354452
Complaint Date: 2020-09-11
Fail Date: 2019-04-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 HONDA ACCORD. THE CONTACT STATED THAT HE WAS INVOLVED IN TWO REAR END COLLISIONS AND ON BOTH OCCASIONS THE AUTO BRAKE ACTIVATED HOWEVER THERE WAS A PIECE ON THE CENTER CONSOLE THAT HAD BECOME DISLODGED THAT TRAPPED HIS FOOT ON THE ACCELERATOR PEDAL. AS A RESULT, THE CONTACT WAS UNABLE TO DEPRESS THE BRAKE PEDAL TO BRING THE VEHICLE TO A STOP DUE TO HIS FOOT BEING TRAPPED ON THE ACCELERATOR PEDAL. THERE WERE NO INJURIES REPORTED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE DEALER HONDA OF DOWNTOWN CHICAGO (1111 N CLARK ST STE 2, CHICAGO, IL 60610 (312) 766-1095) HAD THE BUMPER, LIGHT AND THE ONBOARD COMPUTER REPAIRED BOTH TIMES. HOWEVER, THE ISSUES RECURRED WITH THE BLIND SPOT MONITORING ,THE BACKUP CAMERA AND THE PARKING SENSOR ON THE ONBOARD COMPUTER MALFUNCTIONING AFTER THE VEHICLE WAS REPAIRED . THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND ALL OF THOSE ISSUES WERE FIXED EXCEPT THE CENTER CONSOLE PIECE THAT KEEPS DISLODGING. THE MANUFACTURER SAID TO TAKE THE VEHICLE BACK TO THE DEALER TO GET THE ISSUE FIXED. THE CONSOLE PIECE REMAINS UNFIXED AT THIS TIME. THE FAILURE MILEAGE WAS 9,000.
NHTSA ID Number: 11354451
Complaint Date: 2020-09-11
Fail Date: 2018-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE LAFONTAINE CHRYSLER DODGE JEEP RAM FIAT OF LANSING DEALER LOCATED AT 6131 S. PENNSYLVANIA AVE, LANSING, MI 48911, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11354450
Complaint Date: 2020-09-11
Fail Date: 2020-07-13
Manufacturer’s Name: Mazda Motor Corp.
Vehicle/Equipment Make: MAZDA
Vehicle/Equipment Model: CX-5
Model Year: 2016
Summary
I RECEIVED A SAFETY RECALL NOTICE IN MARCH 2020 REGARDING LED DAYTIME RUNNING LIGHTS. I CONTACTED THE MAZDA DEALERSHIP WHERE I PURCHASED MY VEHICLE AND TOOK MY VEHICLE IN TO BE SERVICED JULY 13, 2020. AT THIS TIME, I WAS TOLD BY MAZDA THAT THE PART NECESSARY FOR THE REPAIR WAS ON BACKORDER, AND WOULD BE RECEIVED IN APPROXIMATELY THREE WEEKS. I CALLED TO FOLLOW UP ON THIS IN LATE AUGUST. I WAS TOLD BY THE MAZDA SERVICE DEPARTMENT THAT THE PART WAS ON BACKORDER WITH NO ETA ON ITS AVAILABILITY. I HAVE NOT EXPERIENCED ANY PROBLEM WHILE DRIVING, BUT I AM FILING THIS COMPLAINT BECAUSE MY RECALL NOTICE STATED THAT I SHOULD REPORT IF "MAZDA DOES NOT REPAIR THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME." I LIVE IN THE STATE OF HAWAII AND VEHICLES ARE REQUIRED TO HAVE AN ANNUAL SAFETY INSPECTION COMPLETED. DUE TO THE RECALL AND DEFECT OF MY HEADLIGHTS, MY VEHICLE IS UNABLE TO PASS THE SAFETY INSPECTION. MY SAFETY INSPECTION WAS DUE TO BE COMPLETED IN JUNE 2020. MY VEHICLE IS NOW OUT OF COMPLIANCE WITH THE STATE. I WILL BE UNABLE TO PASS THE SAFETY INSPECTION UNTIL MAZDA REPLACES AND REPAIRS THE RECALLED ITEM.
NHTSA ID Number: 11354449
Complaint Date: 2020-09-11
Fail Date: 2020-08-23
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2016
Summary
WHEN COMING TO A STOP WITH THE BRAKES APPLIED, THE RPMS JUMP TO 4,000 AND THE VEHICLE SURGES FORWARD. THE VEHICLE STOPPED AFTER PUTTING IT IN NEUTRAL. THIS HAPPENED ON 8/23/20 AND OTHER TIMES. DEALER COULD NOT REPLICATE AND DENIED ANY KNOWLEDGE OF THE PROBLEM.
Read More...NHTSA ID Number: 11354448
Complaint Date: 2020-09-11
Fail Date: 2019-03-08
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: JETTA
Model Year: 2007
Summary
THE VEHICLE WAS IN MOTION WITH THE SEAT HEATER ON. I NOTICED A BURNING SMELL AND THEN A BURNING SENSATION. BY THE TIME I WAS ABLE TO SAFELY PULL OVER, THERE WAS A HOLE IN THE RIGHT SIDE OF THE DRIVER'S SEAT COVER, EXPOSING THE WIRING AND FOAM. MY COAT AND CLOTHING WERE BURNED, AS WELL AS MY BACK. THERE IS ALSO EVIDENCE OF OVERHEATING/BURNING IN ADDITIONAL LOCATIONS OF THE SEAT COVER, BUT IT ONLY BURNED THROUGH IN ONE LOCATION. I TURNED OFF THE SEAT HEATER AND DROVE TO THE DEALERSHIP WHERE I WAS INSTRUCTED TO DISCONTINUE USE OF THE SEAT HEATER. THIS OCCURRED ON 3/8/19 WITH LESS THAN 95K MILES ON THE CAR.
Read More...NHTSA ID Number: 11354447
Complaint Date: 2020-09-11
Fail Date: 2020-08-11
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: SENTRA
Model Year: 2013
Summary
TRANSMISSION HAS JUDDER, LOSS OF POWER NO MATTER IF ON A STRAIGHTWAY OR CLIMBING A HILL WHICH CREATES A SAFETY ISSUE. THIS IS NOW A CONSTANT ISSUE.
Read More...NHTSA ID Number: 11354446
Complaint Date: 2020-09-11
Fail Date: 2020-07-11
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: VUE
Model Year: 2009
Summary
TRANSMISSION STARTED SLIPPING
Read More...NHTSA ID Number: 11354445
Complaint Date: 2020-09-11
Fail Date: 2020-06-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2015
Summary
I WAS DRIVING AND REALIZED MY HOOD WASN'T LOCKED IN PLACE PROPERLY. AS I'M DRIVING ON THE INTERSTATE (I-95) THE HOOD WAS SEEMINGLY BLOWING WITH THE WIND GOING UNDER IT. I HAD TO PULL OVER ON I-95 TO LIFT AND FORCE IT TO CLOSE DOWN COMPLETELY.
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