Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354474
Complaint Date: 2020-09-11
Fail Date: 2020-09-08
Manufacturer’s Name: Newmar
Corporation
Vehicle/Equipment Make: NEWMAR
Vehicle/Equipment Model: DUTCH STAR
Model Year: 2018
Summary
DEF SYSTEM FOR DIESEL ENGINE STARTED TO FAIL CAUSING REDUCTION IN PERFORMANCE OF MOTOR HOME. IF I HAD NOT BEEN ABLE TO GET DIRECTLY TO A FREIGHTLINER SERVICE CENTER, I WOULD HAVE ENDED UP ON THE INTERSTATE ABLE TO GO ONLY FIVE MILES PER HOUR AND NEEDING TO BE TOWED. THIS IS AN ON GOING KNOWN PROBLEM WITH THESE ENGINES MANUFACTURED BY CUMMINS. THIS PARTICULAR PART IS FAILING ON A REGULAR BASIS ACROSS MANY CHASSIS MAKERS CAUSING A POTENTIAL DANGER TO THE OWNERS OF THESE COACHES. THE PARTICULAR PART IS CALLED A DEF HEAD THAT REGULATES AND METERS THE POLLUTION REDUCING DEF FLUID. THIS PART NEEDS TO BE IMPROVED AND IF IT DOES FAIL, A BETTER SOLUTION NEEDS TO BE IMPLEMENTED THAT DOES NOT DERATE THE ENGINE PERFORMANCE TO THE POINT OF BEING DISABLED LEAVING PEOPLE STRANDED.
NHTSA ID Number: 11354473
Complaint Date: 2020-09-11
Fail Date: 2020-08-26
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: COLORADO
Model Year: 2015
Summary
POWER STEERING AND STABILITRAK WARNING INDICATOR COMES ON WHILE DRIVING VEHICLE WITH POWER STEERING GOING OUT IMMEDIATELY. STOPPING ON THE SIDE OF THE ROAD, SHUTTING OFF THE VEHICLE, AND THEN TURNING IT ON RESETS THE POWER STEERING AND ALL IS FINE, HOWEVER, WITH THE STEERING FAILING WHILE DRIVING IT IS A SERIOUS SAFETY ISSUE. IT HAS NOW HAPPENED TWICE IN A WEEK WITH THE VEHICLE HAVING LESS 50K MILES. THE FIRST OCCURRENCE WAS DURING CITY DRIVING A LOW SPEED, THE SECOND WAS ON HIGHWAY. DEALER IS NOW SAYING THE RACK AND PINION NEEDS TO BE REPLACED AT A SIGNIFICANT COST.
Read More...NHTSA ID Number: 11354472
Complaint Date: 2020-09-11
Fail Date: 2020-09-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2006
Summary
TL* THE CONTACT OWNS A 2006 TOYOTA TACOMA. THE CONTACT STATED THAT THE SUBFRAME WAS RUSTED AND THE VEHICLE WOULD NOT PASS STATE INSPECTION. THE VEHICLE WAS TAKEN TO GLOUCESTER TOYOTA LOCATED AT 6357 GEORGE WASHINGTON MEMORIAL HWY, GLOUCESTER, VA 23061, AND THE CONTACT WAS INFORMED BY THE TECHNICIAN THAT THE VEHICLE WAS SUBJECTED TO NHTSA CAMPAIGN NUMBER: 14V604000 (SUSPENSION). THE VEHICLE WAS REPAIRED. THE TECHNICIAN ALSO INFORMED THE CONTACT ABOUT AN UNKNOWN FRAME RECALL THAT HAD EXPIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRAME WAS RUSTED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.*JB
NHTSA ID Number: 11354471
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2011
Summary
FOR THE LAST MONTH THE VEHICLE HAS STALLED WHILE DRIVING AND IN SOME CASES WOULD NOT START. I RECENTLY DISCOVERED THAT THERE IS A SAFETY RECALL V62 FUEL PUMP RELAY PROBLEM IN THE MODEL. I HAVE BEEN TOLD THAT THE FIX FOR THIS PROBLEM WILL NOT BE AVAILABLE UNTIL DECEMBER. I USE THE CAR DAILY AND FOR LONG TRIP AND FEAR IT IS A SAFETY HAZARD. CHRYSLER RECOMMENDS BRING THE CAR IN FOR A TEMPORARY FIX WHICH IS WORRISOME.
NHTSA ID Number: 11354470
Complaint Date: 2020-09-11
Fail Date: 2020-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2013
Summary
ENGINE IS MAKING GRINDING/SCREECHING NOISE WHEN THE CAR STARTS, EVERY SINGLE TIME. THE MILEAGE ON THE CAR IS JUST 65,000. HONDA DEALERSHIP DOES NOT EVEN KNOW WHAT THE ISSUE IS. NO RECALL YET.
NHTSA ID Number: 11354469
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2018
Summary
SUBARU FORESTER 2018 AIR BAG WON'T TURN ON WITH ADULT IN FRONT PASSENGERS SEAT. I HAVE SEVERAL PHOTOS TO SHOW THAT IT IS OFF FOR SEVERAL MINUTES. NOT THE FIRST TIME THIS HAS HAPPENED BUT THE FIRST TIME I WAS ABLE TO DOCUMENT IT.
NHTSA ID Number: 11354468
Complaint Date: 2020-09-11
Fail Date: 2020-08-08
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: S3
Model Year: 2015
Summary
THE VEHICLE ENGINE LOST IGNITION POWER WHILE DRIVING, STRANDING THE VEHICLE IN TRAFFIC. INVESTIGATION BY THE DEALER REVEALED THAT COOLANT ENTERED THE ENGINE HARNESS VIA ELECTRONIC COOLANT VALVES AND PROGRESSED TO THE GRAY T14 CONNECTOR. COOLANT WAS FOUND AT THE VALVE CONNECTOR SOURCE AND IN THE ENGINE HARNESS CONNECTOR. THE COOLANT CAUSED THE VALVE TERMINAL, AND THE NEIGHBORING TERMINAL WHICH PROVIDES POWER TO ALL COILS TO CORRODE AND BREAK. AUDI RELEASED A TSB FOR THIS ISSUE (2045122) BUT ONLY CONSIDERS THIS AS A INTERMITTENT START PROBLEM. THE IDENTICAL PROBLEM WAS FOUND ON THE A8 MODELS PROMPTING RECALL NUMBER 16V619000. THIS RECALL SHOULD BE EXPANDED TO EARLY MODEL AUDI S3S AND MAYBE OTHERS.
NHTSA ID Number: 11354467
Complaint Date: 2020-09-11
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2018
Summary
THE CURRENT WRANGLERS HAVE A SIGNIFICANT PROBLEM WITH STEERING. BECAUSE JEEP USED ALUMINUM STEERING BOX AND GEARS, AS OPPOSED TO STEEL, THERE IS AN UNACCEPTABLE AMOUNT OF "PLAY" IN THE STEERING, SPECIFICALLY ON CENTER. WHILE DRIVING AT 45MPH OR ABOVE, I CAN TURN THE WHEEL ALMOST A FULL INCH IN EITHER DIRECTION AND THE CAR DOES NOT RESPOND AT ALL. THERE OTHER DAY I WAS ON A HIGHWAY WITH UNEVEN PAVEMENT AND HAD TO SLOW DOWN SIGNIFICANTLY BECAUSE I COULD NOT CONTROL THE CAR. JEEP HAS NOW ISSUED A TSB REPLACING THE ALUMINUM BOX WITH A STEEL BOX. THE VAST MAJORITY OF PEOPLE HAVING THIS TSB PERFORMED STATE IT FIXES THE STEERING. I TOOK MY JEEP INTO MY DEALERSHIP 3 WEEKS AGO, WHILE HAVING JEEPCARES, THE NATIONAL CUSTOMER SERVICE FOR FCA, INVOLVED FROM THE START. FIRST THE DEALERSHIP TOLD ME THEY COULDN'T DO ANYTHING BECAUSE I HAD AN "AFTERMARKET" LIFT. WHEN I TOLD THEN THE LIFT WAS NOT AFTERMARKET AND IS MOPAR, THEY DEMANDED A RECEIPT TO PROVE IT. I BOUGHT THE LIFT OVER 1.5 YEARS AGO SO NO LONGER HAD A RECEIPT. THE ISSUE WAS ESCALATED UP THE CORPORATE LADDER MULTIPLE TIMES UNTIL THEY FINALLY AGREED TO REPLACE THE STEERING BOX UNDER WARRANTY. THERE HAD BEEN INSTANCES OF JEEP OWNERS COMING IN FOR THIS TSB BUT DEALERSHIPS WERE NOT REPLACING THE STEERING BOX WITH THE STEEL VERSION PER THE TSB, JUST PUTTING IN ANOTHER ALUMINUM BOX. THAT'S EXACTLY WHAT HAPPENED TO ME. THE MAIN POINT OF THIS IS THIS STEERING ABSOLUTELY NEEDS TO BE A RECALL. THE DEALERSHIPS ARE PUTTING FORTH EVERY EFFORT NOT TO DO THE WORK. AND THE PROBLEM IS SO BAD THAT FCA IS ONLY LETTING DEALERSHIPS ORDER 1 STEERING BOX PER WEEK, DUE TO THE OVERWHELMING NUMBER OF JEEPS WITH DANGEROUS STEERING AND DEMAND FOR THE PART. THERE IS MUCH MORE INFORMATION AND I CAN UPLOAD DOCUMENT IN MY POSSESSION. ANY QUESTIONS, FEEL FREE TO CALL, [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ID Number: 11354466
Complaint Date: 2020-09-11
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2013
Summary
THERE IS A SHUDDER ON TAKE OFF AND VIBRATION WHILE ACCELERATING - 2013 FORD FOCUS. 2013 FORD FOCUS TO VIBRATE UPON ACCELERATION. FROM YOUR DESCRIPTION, IT DESCRIBING AN ENGINE MISFIRE. MISFIRES CAN BE CAUSED BY MANY ISSUES, BUT THE MOST COMMON ARE SPARK PLUGS, COIL, FUEL PUMP, FUEL INJECTORS, MAF SENSOR, VACUUM LEAKS, OR A WIRING HARNESS FAULT.
NHTSA ID Number: 11354465
Complaint Date: 2020-09-11
Fail Date: 2020-09-03
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CORVETTE
Model Year: 2007
Summary
SERVICE VEHICLE ACTIVE HANDLING SYSTEM WARNING IS ON IN VEHICLE. AFTER READING ONLINE THAT THE BRAKES CAN ACTIVATE ON THEIR OWN WITHOUT BRAKE LIGHTS I NO LONGER FEEL SAFE DRIVING THE CAR. A CASE NUMBER HASE BEEN GENERATED WITH GM CUSTOMER SERVICE.
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