Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354570
Complaint Date: 2020-09-12
Fail Date: 2020-08-16
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: HHR
Model Year: 2009
Summary
BRAKE LIGHTS REMAIN TO BE ON AS PEDAL IS NOT PRESSED AND ESC, TRACTION CONTROL DO NOT WORK ALSO THIS IS A HAZARD TO THE POINT WHERE I HAVE HAD ROAD RAGE AGAINST ME BECAUSE OF THE BRAKE LIGHTS NOT TURNING OFF ISSUE NEEDS TO BE RESOLVED THROUGH GM AS A RECALL ON THESE VEHICLES THIS IS NOT THE ONLY 2009 CHEVY HHR THAT HAS HAD THIS PROBLEM
Read More...NHTSA ID Number: 11354569
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION
Model Year: 2017
Summary
BRAKE FAILURE! BRAKE HOSE AT PASSENGER FRONT TIRE BURST AT 55,000 MILES. HOSE FAILURE AT CONNECTION. DEALER / FORD REFUSED WARRANTY ALTHOUGH THIS IS A KNOWN PART FAILURE. DRIVING ON HIGHWAY AT 65 MPH, BRAKES FAILED TO WORK, DROVE INTO MEDIAN AND BRAKE FLUID POURED OUT INTER RIGHT FRONT TIRE.
NHTSA ID Number: 11354568
Complaint Date: 2020-09-12
Fail Date: 2000-08-26
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250
Model Year: 2019
Summary
ON THREE DIFFERENT OCCASIONS WITHIN THE PAST MONTH WHILE DRIVING AT HIGHWAY SPEEDS ON SMOOTH ROAD SURFACES , MY VEHICLE BEGAN VIOLENTLY SHAKING MAKING IT ALMOST UNCONTROLLABLE . INITIALLY I ASSUMED I HAD A BLOWOUT AND SLOWED AND PULLED OFF TO THE SHOULDER . ONCE I SLOWED TO LESS THAN 20 MPH THE SHAKING CEASED AND MY TRUCK FELT NORMAL . I RESUMED MY DRIVE WITHOUT ISSUES. THE LAST TIME THIS HAPPENED I WAS GOING 70 MPH ON A CROWDED URBAN TOLLWAY AND WAS UNABLE TO SLOW DOWN IMMEDIATELY DUE TO HEAVY TRAFFIC . THE TRUCK IS NOT DRIVABLE AT GUEST SPEEDS AND I WAS FORTUNATE TO BE ABLE TO PULL OFF THE ROADWAY AND AVOID AN ACCIDENT. I HAVE A 2019 FORD F-250 JUST OVER ONE FEAR OLD THAT HAS NEVER BEEN DRIVEN OFF ROAD OR OR MODIFIED . I CALLED MY TIRE DEALER AND HE SAID THIS WAS COMMON. PEOPLE ARE GOING TO GET KILLED IF THIS ISN'T INVESTIGATED! IT FEELS THAT THE FRONT SUSPENSION /STEERING GET IN TO SOME SORT OF RESONANCE THAT BUILDS RAPIDLY AND WILL NOT STOP UNTIL SPEED GOES BELOW ABOUT 20 MPH. EACH TIME THIS OCCURRED AT GUEST SPEED OF 70-80 MPH. I HAVE AN APPOINT TO HAVE A TORSION BAR PLACED MEXT WEEKEND AS MY TIRE MAN SAYS THIS IS COMMON AND WILL FIX IT. I SHOULD NOT HAVE TO PAY AS MY TRUCK IS UNDER WARRANTY.
NHTSA ID Number: 11354567
Complaint Date: 2020-09-12
Fail Date: 2020-06-21
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: SRX
Model Year: 2012
Summary
I WENT HELP A FAMILY MEMBER AT THEIR HOUSE. I GOT LATER IN THE DAY AND BY THE TIME I WAS READY TO LEAVE IT HAD BECOME DARK. BACKING OUT OF THE DRIVEWAY I NOTICED THE THE VISIBILITY WAS POOR DUE TO THE BACK WINDOW BEING MUCH HIGHER THAN I WAS USED TO. I ONLY HAD THE VEHICLE A WEEK SO I USED THE MIRRORS MOSTLY AND FIGURED I WASN'T USE TO IT YET. WHEN I NOTICED THE HEADLIGHTS WERE VERY DIM, I THOUGHT I DID SOMETHING WRONG AND DIDN'T TURN THEM ON AND MAYBE THEY WERE IN "DAYLIGHT" DRIVING MODE. NOT BEING FAMILIAR WITH THE DASH BOARDS BUTTONS I WAS SCRAMBLING PUSH THE RIGHT HEADLIGHT SETTING, IT WAS ALSO RAINING PRETTY HARD NOTHING SEEMED TO HELP SO I JUST DROVE HOME VERY SLOWLY AND NERVOUS WONDERING WHY A 55 THOUSAND DOLLAR SUV HAD SUCH CRAPPY HEADLIGHTS, I READ A LOT COMPLAINTS ABOUT THEM RECENTLY AND REALIZED THAT IT WASN'T ME. THE FRONT LIGHTS WERE A MAJOR ISSUE OF COMPLAINT. I LIVE IN FLORIDA AND IT RAINS VERY HARD AND FAST HERE AND I RARELY GO ANYWHERE AT NIGHT. BUT I CAN'T GO THE REST OF MY LIFE ONLY DRIVING DURING DAYLIGHT HOURS ONLY, HAD I HAVE READ THOSE COMPLAINTS BEFORE BUYING IT I WOULD HAVE PROBABLY DISMISSED IT AS OVER EXAGGERATED WHINER THAT COMPLAINS ABOUT SILLY THINGS .BUT THIS IS VERY MAJOR SAFETY ISSUE. I HAVE OWNED SEVERAL CADILLACS IN THE PAST AND HAVE ALWAYS HAD NOTHING BUT GOOD THINGS TO SAY ABOUT THEM. BUT THIS IS GOING TO KILL SOME PEOPLE, I'M VERY SURPRISED IT HASN'T ALREADY. ALL THE TALK ABOUT MOISTURE GETTING IN SIDE IS NOT THE CASE WITH MINE. I BOUGHT IT USED AND IT DREW MY ATTENTION BECAUSE THE HEADLIGHT LENSES' WERE SHOWROOM CLEAR AND NOT LIKE A LOT OF THE PLASTIC LENS THAT ARE SUN OF WATER DAMAGED. SO ITS NOT THE LENS ISSUE WITH MINE IT JUST CRAPPY LIGHT BULBS, DESIGN, OR SOMETHING, BUT CADILLAC NEEDS TO FIX IT. I AM SHOCKED THAT IT HAS GONE THIS MANY YEARS WITHOUT MULTIPLE DEATHS. I NEVER COMPLAIN ABOUT ANYTHING BUT WOW! THIS IS BADDDD!!!
NHTSA ID Number: 11354566
Complaint Date: 2020-09-12
Fail Date: 2017-09-01
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: E350
Model Year: 2014
Summary
HAVE WAITED OVER 3 YEARS TO GET AIR BAG REPLACED; MERCEDES BENZ DEALERSHIP SAYS THEY ARE STILL WAITING FOR PARTS
NHTSA ID Number: 11354565
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: SENTRA
Model Year: 2014
Summary
WHY IS THE TRANSMISSION GIVING SO MANY PROBLEMS AND NOT BEING TAKING CARE OF. I AM STILL IN WARRANTY TIME FRAME BUT OUT OF MILES & NOW I NEED A NEW TRANSMISSION AND NOBODY CAN HELP ME. THE INPUT SHAFT BEARING IS GONE BAD. I WAS TOLD THESE TRANSMISSION ARE KNOWN FOR IT. BUT NISSIAN HAS NOT RECALLED YET WHY? IT HAS BEEN MAKING NOISE FOR YEARS AND DEALER SAID IT WAS NORMAL, NOW A DIFFERENT DEALER SAYS NO YOU NEED NEW TRANSMISSION.
Read More...NHTSA ID Number: 11354564
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2005
Summary
I HAVE BEEN HAVING PROBLEMS WITH THE TRACTION CONTROL. THE LIGHT WILL RANDOMLY TURN ON, WHICH BRAKES THE WHEELS. THE SYSTEM WILL START BEEPING AND SAYING A FALSE TRACTION CONTROL PROBLEM. (WHEN THE ROAD IS CLEAR) I LOOKED ONLINE MANY TOYOTA SIENNAS HAVE THIS ISSUE. IT IS DANGEROUS AND SHOULD BE RECALLED TO BE FIXED!
NHTSA ID Number: 11354563
Complaint Date: 2020-09-12
Fail Date: 2020-08-19
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: ATLAS
Model Year: 2019
Summary
THE VEHICLE SHUTS DOWN WHILE DRIVING. IT HAS HAPPEN 3 TIMES. AUTO START/STOP IS DISENGAGED EACH TIME. ONE INCIDENT (6/19/20) WHILE DRIVING 50MPH, HAD TO COAST INTO A PARKING LOT & RESTART THE ENGINE. ANOTHER (8/19/20) WHEN SLOWING DOWN TO GO INTO OUR DRIVEWAY. TOOK THE CAR TO THE DEALER AFTER EACH OF THESE INCIDENTS. THEY COULD NOT DIAGNOSE THE ISSUE. DEALER HAS CONTACTED VW TECH & ENGINEERING. WE HAVE STARTED FILE WITH VW CUSTOMER CARE. WE WERE INSTRUCTED BY VW THAT THE NEXT TIME IT HAPPENS, LEAVE THE CAR WHERE IT STOPS & TO CALL CUSTOMER CARE FOR A TOW. WE ALSO HAVE HAD AN ISSUE WITH ONE KEY NOT BEING RECOGNIZED BY THE CAR ON SEVERAL OCCASIONS. TODAY, THE INSTRUMENT DISPLAY & THE RADIO SHUT DOWN WHILE IDLING AT CVS (AUTO START/STOP WAS OFF).
NHTSA ID Number: 11354562
Complaint Date: 2020-09-12
Fail Date: 2019-08-14
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2019
Summary
I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.
Read More...NHTSA ID Number: 11354561
Complaint Date: 2020-09-12
Fail Date: 2020-09-09
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2019
Summary
STARTED TRUCK AND IMMEDIATELY TRACTION CONTROL, MALFUNCTION INDICATOR LAMP, AND BRAKE LIGHT APPEARED ON DASH. MESSAGES ALSO APPEARED SAYING THE VEHICLE WILL NOT EXCEED 43 MPH, AND THAT THE BRAKE SYSTEM HAD FAILED. AVOIDED EXPRESSWAY GOING HOME, AND WAS NOT ABLE TO EXCEED 43 MPH. NEXT DAY CHEVROLET ROADSIDE ASSISTANCE TOWED TRUCK TO RIVERSIDE CHEVROLET, WETUMPKA, AL. SERVICE REP SAID MASTER CYLINDER "CAME APART" AND NOTHING LIKE THIS WAS SEEN BEFORE (THEY SELL AND SERVICE A LOT OF TRUCKS). MASTER CYLINDER REPLACED. DROVE TRUCK HOME ABOUT 25 MILES AND BRAKES WORKED FINE. WILL UPDATE IF PROBLEM HAPPENS AGAIN.
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