Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354590
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Kia
America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2015
Summary
AS I WAS COMING UP TO AT STOP LIGHT IT FELT AS IF THE CAR HAD LOSS POWER I LOOK DOWN AT MY DASH TO SEE ALL MY INDICATOR LIGHTS ON I TRIED TO PUSH ON THE GAS BUT ALL IT DID WAS STUTTER WITH VERY LILTTLE POWER DID WANT TO GO SO I PULLED TO SIDE TURN KEY OFF FOR 5 MINS OR SO CHECKE ALL FLUIDS CAPS AND LINES ALL WAS OK STARTED RIGHT BACK UP BUT IT WAS A SLIGHT THUMP SOUND COMING FROM ENGINE BUT DIDN'T THINK NOTHING OF IT CAUSE IT WASN'T LOUD ENOUGH I THOUGHT TO BE CONCERN FEW MINS INTO DRIVING SOUND KINDA FADED. VERY NEXT DAY MAYBE 15 MILES INTO DRIVING SAME THING HAPPENED AGAIN LOSS POWER INDICATOR. LIGHTS COME ON I PULL OVER ONLY THIS TIME I SIT WAIT 5 10 MINS TRY TO START CAR AGAIN IT DOESN'T EVEN CRANK OVER 20 MINS GO BY I TRY TO START IT AND IT DOES ONLY TO HEAR THAT SAME THUMPING SOUND BUT LOUDLY THIS TIME SO I PUT CAR IN DRIVE SOUND FADES AS I START SLIGHTLY PUSHING CAR THE THUMP SOUND BECAME A LOUD METAL SOUNDING NOISE LIKE SILVERWARE BOUNCING IN A BUCKET I TURN IT OFF AN IT'S BEEN SITTING SINCE
Read More...NHTSA ID Number: 11354589
Complaint Date: 2020-09-12
Fail Date: 2019-06-13
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2016
Summary
THE WINDOWS FALL ON THEIR OWN AND NOT OPERATIVE WHILE DRIVING. IT HAS HAPPENED TO ME TWICE SO FAR AND TOOK THE CAR TO DEALER. I AM TRYING NOT TO LOWER MY WINDOWS AT ALL FOR NOW. IT IS SERIOUS WHEN IT RAINS & WATER GETS INSIDE THE CAR, I LIVE IN FLORIDA AND IT RAINS A LOT. ANY SOLUTION ?
Read More...NHTSA ID Number: 11354588
Complaint Date: 2020-09-12
Fail Date: 2019-11-25
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2017
Summary
THIS VEHICLE IS EQUIPPED WITH A DUAL CLUTCH TRANSMISSION, UNBEKNOWNST TO ME WHEN I PURCHASED IT USED NOV 2019. HAD I KNOWN, AND RESEARCHED ALL THE ISSUES, I WOULD NEVER HAVE BOUGHT IT. THIS VEHICLE IS DANGEROUS DUE TO THE WAY THE TRANSMISSION STALLS WHEN FIRST STARTING AND AS YOU PUSH THE GAS A LITTLE MORE TO GET IT TO GO, IT JETS FORWARD TOO FAST. IT IS A SAFETY ISSUE THAT HYUNDAI AND NOT WILLING TO DO ANYTHING ABOUT. IT IS UNSAFE TO DRIVE THIS VEHICLE ON SNOWY ROADS, WHICH I DID THIS PAST WINTER AND FELT VERY UNSAFE DUE TO THE STALL AND THEN JET FORWARD ISSUE. I WOULD NEVER ALLOW A NEW/YOUNG DRIVER TO USE THIS VEHICLE BECAUSE OF THIS ISSUE. THERE HAVE BEEN A COUPLE TIMES I WAS ALMOST HIT BECAUSE OF THE STALL WHEN PULLING OUT INTO TRAFFIC AND ALSO A FEW TIMES WHEN I FELT I COULD LOSE CONTROL OF THE VEHICLE DUE TO THE JETTING FORWARD. MY PREVIOUS VEHICLE WAS ALSO A HYUNDAI TUCSON, MINUS THE DUAL CLUTCH, AND IT WAS THE BEST VEHICLE I'D EVER OWNED. PASSED IT DOWN TO MY BROTHER WITH 265,000 MILES ON IT AND STILL GOING STRONG. I HAD NO IDEA HYUNDAI HAD CREATED THIS DUAL CLUTCH AND NOW I AM STUCK PAYING FOR A VEHICLE THAT IS NOT SAFE TO DRIVE. THIS HAS BEEN HAPPENING EVER SINCE I PURCHASED IT USED NOV 2019 AND I HAVE CONTACTED HYUNDAI TWICE ABOUT IT. THE FIRST TIME THEY HAD ME TAKE IT IN TO RESET THE DRIVER TRAINING MODE. THE SECOND TIME THEY SAID THERE IS NOTHING WRONG WITH THE VEHICLE. I NOW KNOW WHY THE PREVIOUS OWNER TRADED IT IN WITH ONLY 14,000 MILES. 🙁
NHTSA ID Number: 11354587
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2018
Summary
PRESSURE PLATE BROKE CAUSING CLUTCH TO BURN OUT IN LESS THAN A MILE DRIVE. JEEP HAS 41K MILES ON IT AND ITS CURRENTLY AT DEALERSHIP AWAITING REPAIR
NHTSA ID Number: 11354586
Complaint Date: 2020-09-12
Fail Date: 2019-10-15
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2016
Summary
SINCE I BOUGHT 2016 KIA OPTIMA EX, THERE HAS BEING WINDOWS PROBLEM ON THIS MODEL. EITHER WINDOW REGULATOR OR MODULE PANEL OR SOME THING ELSE CAUSE WINDOWS TO DROP DOWN WHILE YOUR DRIVING, OR MALFUNCTION DOES NOT OPERATE AT ALL. AT LEAST 4 TIMES I TOOK TO DEALER TO FIX IT, BUT IN SHORT PERIOD OF TIME HAPPENS AGAIN, IT IS NOT ONE WINDOW HAPPENS TO ALL OF THEM. I AM SICK & TIRED OF GOING TO DEALER TO WASTE MY TIME. IT IS SERIOUS PROBLEM WITH KIA AND SHOULD REDESIGN THE OPERATING WINDOW SYSTEM.
NHTSA ID Number: 11354585
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: TRAVERSE
Model Year: 2018
Summary
THIS IS A RECURRING ISSUE: TODAY WHILE I WAS DRIVING MY VEHICLE ON US 98 IN GULF BREEZE, FL I MADE A LEFT HAND U-TURN IN A 45 MPH ZONE AND THE VEHICLE SUFFERED SEVERE FUEL STARVATION. I STARTED THE U-TURN OUT OF A COMPLETE STOP. EVEN WITH THE ACCELERATOR PEDAL FLOORED IT TOOK THE VEHICLE OVER THREE SECONDS TO RECOVER. THIS HAPPENED WITH OVER 3/4 OF A TANK OF FUEL. LUCKILY, I GAVE MYSELF PLENTY OF SPACE WITH APPROACHING TRAFFIC AND I HAD A LEFT HAND TURN LANE TO USE OR ELSE I WOULD HAVE BEEN IN AN ACCIDENT. THIS ISSUE HAS ONLY OCCURRED WHEN COMMITTING U-TURNS. THE VEHICLE GAVE NO INDICATIONS TO ANY PROBLEMS. I HAVE BROUGHT THIS ISSUE UP WITH THE DEALERSHIP WHERE I BOUGHT THIS VEHICLE AND EITHER THEY CAN'T DUPLICATE IT OR GM IS NOT GOING TO FIX THIS PROBLEM UNTIL THERE IS A LETHAL ACCIDENT.
Read More...NHTSA ID Number: 11354584
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TACOMA
Model Year: 2010
Summary
REAR LEAF APRINGS LOOK A BIT LOOSE AND WORN OUT
Read More...NHTSA ID Number: 11354583
Complaint Date: 2020-09-12
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2017
Summary
VEHICLE WON'T START WHEN PUSHING START BUTTON AND APPLYING BRAKE PEDAL. 2017 JEEP GRAND CHEROKEE 3.6L V-6 ENGINE, 44K MILES. AFTER TURNING OFF VEHICLE, IT WILL NOT RE-START WHEN APPLYING PRESSURE TO BRAKE PEDAL AND PUSHING START BUTTON. REPLACED BOTH MAIN AND AUXILIARY BATTERIES, BUT SAME PROBLEM CONTINUES. ARE THERE RECALLS OR SUGGESTIONS TO FIX THIS? I READ THAT SEVERAL VEHICLE HAVE THIS PROBLEM WHAT'S THE RESOLUTION?
NHTSA ID Number: 11354582
Complaint Date: 2020-09-12
Fail Date: 2020-09-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2015
Summary
SEAT BELT WILL NOT RETRACT. NO ACCIDENT/COLLISSION. IT SEEMS THE SEAT BELT IS DEFECTED AND DEALER REFUSES TO CORRECT, STATING SEAT BELT IS OUT OF WARRANTY. MY CHILD PULLED THE SEAT BELT TO PUT IT ON AND IT JUST SIMPLY DID NOT RETRACT.
Read More...NHTSA ID Number: 11354581
Complaint Date: 2020-09-12
Fail Date: 2020-08-24
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2014
Summary
MY JEEP STALLED TWICE WHILE DRIVING IN TRAFFIC. WOULD NOT START IMMEDIATELY FOLLOWING EACH EVENT. LOSS OF BRAKES AND POWER STEERING WHILE DRIVING AT SPEED CREATED SAFETY HAZARD TO ME AND SURROUNDING DRIVERS.
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