Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354550
Complaint Date: 2020-09-12
Fail Date: 2020-08-02
Manufacturer’s Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2016
Summary
THE CAR DOESNT GO WHEN YOU STEP ON THE GAS, PULLING OUT IN TRAFFIC IS DANGEROUS. THE PROBLEM EXASTURBATED WHEN THE CARS 1ST 15 MINUTES OF RUNNING. AND ANYTIME I GO FROM A COMPLETE STOP FOR LONGER THAN 30 SECONDS, THERE IS LITTLE MOMENTUM, WHETHER I'M TURNING OR GOING FORWARD. I HAVE TO USE THE 7 SPEED MANUAL TO ENSURE SAFETY PULLING OUT INTO CROSS TRAFFIC, THE RESULTS COULD BE DEADLY. THE CAR HAS BEEN BROUGHT IN SEVERAL TIMES, BUT ROUTE 60 HYUNDAI, VERO BEACH IS RUDE! GETTING A LOANER FOR THIS RECALL WAS HORRIFIC THE 1ST TIME, AND THEY WOULDN'T GIVE ME A VEHICLE THE 2ND, 3RD OR 4TH TIME. #2 THE DOORS AND WINDOWS, THE PASSENGER FRONT DOOR AND THE PASSENGER REAR DOOR, DO NOT OPEN FROM THE INSIDE OR OUT, AS WELL AS THE PASSENGER WINDOW NO LONGER OPERATES, GOD FORBID THERE IS AN ACCIDENT, THERE IS NO ESCAPE. THIS VEHICLE HAS HAD 4 RECALLS, 1 BEING THE TRANSMISSION ISSUE. THIS VEHICLE GETS SCARIER EVERY DAY, AND I AM DISABLED ALREADY. I DONT WANT TO DIE IN THIS VEHICLE.
NHTSA ID Number: 11354549
Complaint Date: 2020-09-12
Fail Date: 2020-08-31
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SORENTO
Model Year: 2013
Summary
THE CAR JUST DIED!!! EVERYTHING ELSE WAS FINE. ENGINE LOCKED UP. SITTING STILL AT A STOP SIGN.
Read More...NHTSA ID Number: 11354548
Complaint Date: 2020-09-12
Fail Date: 2020-05-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2010
Summary
WHEN I REACH ABOUT 45 MPR THE WHOLE VEHICLE SHAKES VIOLENTLY. TOOK IT SEVERAL TIMES TO HAVE IT CORRECTED, BUT THE ISSUE ALWAYS CAME BACK. THEY TOLD ME IT JUST NEEDED A BOLT TIGHTENING. I FOUND OUT THAT A LOT OF THIS MODEL HAVE WHAT THEY CALL "DEATH WOBBLE". MY DAUGHTER IS AFRAID TO DRIVE IT AND IT'S BEEN PARKED IN MY GARAGE EVER SINCE LAST TIME. THE PART IN QUESTION IS IN THE SUSPENSION AND IS CALLED THE STABILIZER OR STEERING DAMPER.
Read More...NHTSA ID Number: 11354547
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: COROLLA
Model Year: 2019
Summary
FROM NHTSA WEBSITE: JAN 13,2020 MANUFACTURER RECALL NUMBER 20TA02 NHTSA RECALL NUMBER 20V012 RECALL STATUS RECALL INCOMPLETE SUMMARY THE SUBJECT VEHICLES ARE EQUIPPED WITH A LOW-PRESSURE FUEL PUMP WHICH MAY STOP OPERATING. IF THIS WERE TO OCCUR, WARNING LIGHTS AND MESSAGES MAY BE DISPLAYED ON THE INSTRUMENT PANEL, AND THE ENGINE MAY RUN ROUGH. THIS MAY RESULT IN A VEHICLE STALL, AND THE VEHICLE MAY BE UNABLE TO BE RESTARTED. SAFETY RISK IF A VEHICLE STALL OCCURS WHILE DRIVING AT HIGHER SPEEDS, THIS COULD INCREASE THE RISK OF A CRASH. ON 09/12/2020 I CALLED THE DEALERSHIP TO HAVE THE FUEL PUMP REPLACED. THEY COULD NOT SCHEDULE ME BEFORE 10/12/2020 DUE TO THE FACT THAT THE FUEL PUMP IS ON BACK ORDER. TOYOTA KNEW SINCE AT LEAST JANUARY 2020 THAT THERE WAS A PROBLEM WITH THE FUEL PUMP. IN SEPTEMBER 2020 ON BACK ORDER?!
NHTSA ID Number: 11354546
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2014
Summary
LAST NIGHT I WAS COMING HOME AND THE CAR TURNED OFF BY ITSELF WHILE I WAS WAITING FOR THE TRAFFIC LIGHT TO CHANGE SO I PLACED IT IN PARK AND STARTED IT AGAIN IT'S RUNNING BUT I'M NOT SURE WHAT HAPPENED AND CONCERNS ME BECAUSE THIS OUR FAMILY.(MY KIDS WERE IN TOO).
Read More...NHTSA ID Number: 11354545
Complaint Date: 2020-09-12
Fail Date: 2020-09-10
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TRANSIT
Model Year: 2015
Summary
VEHICLE WAS BEING DRIVEN DOWN THE HIGHWAY, DRIVER HEARD A LOUD POP AND SAW PIECES OF METAL IT THE ROADWAY. PULLED OVER AND OBSERVED PARTS OF METAL HANGING DOWN. VEHICLE TOWED TO SERVICE STATION. DRIVE SHAFT, TRANSMISSION, EMISSION LINES, BRAKE LINES AND NUMEROUS OTHER UNDERCARRIAGE DAMAGE OBSERVED. THIS VEHICLE HAD A RECALL ON 'SEPARATION OF THE DRIVESHAFT FROM THE TRANSMISSION' IN JUNE 2017. THIS VEHICLE WAS TAKEN TO FORD DEALERSHIP FOR RECALL.
NHTSA ID Number: 11354544
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2013
Summary
STABILTRAK ABS TRACTION CONTROL WARNING LIGHTS ALL COME ON VEHICLE SHUDDERS AND POWER IS REDUCED. RESEARCHED AND FOUND 100'S OF REPORTS OF THE SAME ISSUE WITH THE IMPALA AND SIMILAR COMPLAINTS IN THE LIGHT TRUCK AND SUV MODELS. FIX IS RELATIVELY INEXPENSIVE IF YOUR MECHANICALLY / ELECTRICALLY INCLINED AS INVOLVES SPLICING IN A NEW WIRE HARNESS FOR THE ABS SENSOR. SAID HARNESS IS ABOUT $20 IT SHORTS OUT DUE TO INSUFFICIENT GAUGE OF WIRE USED ON ORIGINAL FACTORY INSTALL. REPLACE HARNESS HAS MUCH STURDIER GAUGE FROM WHAT MY RESEARCH SAYS. REPAIR SHOP QUOTED $700 TO REPAIR GLAD I TOLD THEM TO PUT IT BACK TOGETHER. THEY HAVE A FLEET OF IMPALAS AS LOANERS SO THEY KNOW THEY ARE GOUGING PEOPLE WHEN THEY SAY REPLACE WHEEL HUB ASSEMBLY ABS SENSOR AND WIRING HARNESS WHEN THEY KNOW IT'S THE ABS SENSOR PERIOD. CHEVY NEEDS TO DO A RECALL. ISSUE HAPPENS WHEN CAR IS IN MOTION AFTER TURNING OR GOING OVER A BUMP WIRING THAT HAS BEEN WORE THRU DUE TO PLACEMENT OF WIRING IN A HIGH FRICTION AREA, WIRE WEARS THROUGH COATING EXPOSES WIRING THAT SHORTS OUT AND SENDS CODES TO COMPUTER CONCERNING ABS STABILTRAK AND TRACTION ASSIST CAUSES VEHICLE TO BEHAVE ERRATICALLY OTHERS HAVE REPORTED CAUSED VEHICLE TO STALL AND NOT RESTART UNTIL PROBLEM CORRECTED. I'M SURE THEY ARE GOUGED FOR A THOUSAND $ OR MORE. WET ROAD CONDITIONS,EXTREME HEAT OR COLD,LEFT TURN WHILE BACKING, JARRING BUMPS, ALL TRIGGER THE DASH TO LIGHT UP LIKE CHRISTMAS TREE DINGING ALARM GOES OFF STEERING SHUDDERS POWER IS REDUCED. IT'S A HUGE DISTRACTION AND SAFETY CONCERN FOR SO MANY TO BE EXPERIENCING GM SHOULD STAND UP AND TAKE CARE OF THE PROBLEM.
NHTSA ID Number: 11354543
Complaint Date: 2020-09-12
Fail Date: 2020-09-03
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2014
Summary
MY 2014 FORD ESCAPE HAS OVERHEATED SOMETIME IN THE FALL OF 2019, DUE TO A LEAK IN THE COOLANT TANK, UNEXPECTEDLY SHUTTING OFF WHILE DRIVING ON A SMALL TOWN ROAD AT 40 MI/HR WITH CHILDREN IN THE BACK SEAT. I PAID FORD $600 TO REPLACE THE TANK. IN SEPTEMBER OF 2020, THE ENGINE OVERHEATED AGAIN, SUDDENLY SHUTTING OFF WHILE DRIVING 55 MI/HR ON A BUSY ROAD. I HAD CHILDREN IN THE CAR, WHEN THE ERROR OCCURRED AGAIN.THE TEMPERATURE GAUGE SHOWED NO SIGN OF OVERHEATING IN EITHER OCCURRENCE. THE ONLY MESSAGE I RECEIVED FROM THE DASH WAS "POWER REDUCED TO COOL ENGINE" ABOUT 3 SECONDS BEFORE THE CAR CAME TO A COMPLETE STOP. SMOKE APPEARED FROM UNDER THE HOOD IN BOTH INSTANCES. THE SECOND TIME AROUND, I ATTEMPTED TO REFILL THE COOLANT, WHICH LEAKED OUT ONTO THE GROUND. HOWEVER, THIS TIME THE LEAK DIDN'T APPEAR TO COME FROM THE COOLANT TANK, BUT RATHER THE ENGINE ITSELF. I RESEARCHED THE ISSUE AND IT TURNS OUT, MANY OF THE SAME YEAR AND MODEL CARS HAVE BEEN CATCHING ON FIRE AND/OR PRODUCING THE SAME ISSUE. THERE IS A RECALL FOR IT, BUT FORD TOLD ME THAT BASED ON MY VIN, MY CAR DIDN'T QUALIFY FOR THE RECALL. THEY ASKED ME PAY $3,000 REPLACE A BLOWN GASKET THAT WAS CAUSED BY THE SYSTEM OVER HEATING. OBVIOUSLY, THESE EXPENSIVE PARTS CONTINUE TO BREAK DUE TO A FAULTY ENGINE. YET, INSTEAD OF FIXING THE ROOT CAUSE, FORD MILKS ITS CUSTOMERS FOR HUNDREDS, EVEN THOUSANDS OF DOLLARS WORTH OF REPAIRS, KNOWING THE CAR WILL CONTINUE TO SHUT OFF AND CAUSE FINANCIAL, EVENTUALLY PHYSICAL HARM TO PEOPLE. MY QUESTION'S ARE: -HOW MUCH MORE MONEY DO I HAVE TO SPEND ON A FAULTY ENGINE THAT WILL CONTINUE TO SHUT OFF AND PUT MY AND MY FAMILY'S LIFE IN DANGER? -HOW CAN FORD REFUSE TO FIX A RECALL BASED ON VIN NUMBERS, IF THE ISSUE IS LIFE-THREATENING AND EXACTLY THE SAME AS THE RECALL ISSUE?
NHTSA ID Number: 11354542
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FUSION HYBRID
Model Year: 2017
Summary
DRIVING 70MPH ON HIGHWAY WHEN CAR SHUT DOWN. NO POWER AND NO BRAKES. WAS ABLE TO GET ONTO SHOULDER AND CAR AUTOMATICALLY WENT FROM D INTO P ON ITS OWN ONCE IT CAME TO COMPLETE STOP. CAR RESTARTED AND WAS ABLE TO FINISH TRIP WITH NO OTHER PROBLEMS. VERY SCARY AND DANGEROUS.
Read More...NHTSA ID Number: 11354541
Complaint Date: 2020-09-12
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
WE JUST GOT IN THE CAR AND MY WIFE SUT THE DOOR AND THE HEAD REST EXPLODED ON THE PASSENGER SIDE
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