Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354580
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2015
Summary
HEADREST DEPLOYED UNEXPECTEDLY
Read More...NHTSA ID Number: 11354579
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2011
Summary
TRAVELING DOWN HIGHWAY AT 60MPH THE TRACSION CONTROL LIGHT CAME ON AND THE ENGINE LIGHT STARTED BLINKING FOLLOWED BY THE TRUCK STARTING TO MISS HARD. GOT TO FRIENDS HOUSE CHANGED #1 SPARK PLUG ALL BETTER NOW AT LEAST FOR 1,000 MILES THEN WILL HAVE TO CHANGE IT AGAIN. WENT THROUGH THIS WITH THE LAST ONE WE TRADED FOR THIS ONE. THEN IT DEVELOPED AN OIL LEAK THAT'S WHEN WE TRADED IT.
Read More...NHTSA ID Number: 11354578
Complaint Date: 2020-09-12
Fail Date: 2017-01-04
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
Summary
WHEN ACCELERATING FROM A STOP OR LOW SPEEDS THERE IS A NOTICEABLE HESITATION BEFORE THE VEHICLE WILL BEGIN TO ACCELERATE. IT IS ALMOST AS IF THE VEHICLE IS HUNTING FOR THE PROPER GEAR AND ENGINE RPM BEFORE BEGINNING TO MOVE. ON OCCASION IT WILL ALSO SURGE FORWARD ONCE THE TRANSMISSION ENGAGES. IT IS QUITE UNSAFE WHEN PULLING OUT INTO TRAFFIC ESPECIALLY ACROSS TRAFFIC.THIS HAS BEEN AN OCCURRENCE SINCE THE VEHICLE WAS NEW. WE THOUGHT MAYBE IT HAD TO DO WITH THE "ECO" MODE BUT HAVE DETERMINED IT HAPPENS WITH OR WITH OUT THIS MODE ON. WE HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALER WE PURCHASED FROM AND THEY SAID THEY HAD NO RESOLUTION FROM HONDA.
NHTSA ID Number: 11354577
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: TERRAIN
Model Year: 2015
Summary
DRIVING DOWN ROAD AT 60 MPH IN POURING RAIN. WIPERS CROSSED EACH OTHER THEN JUST STOPPED WORKING. ALMOST CAUSED ACCIDENT!!
Read More...NHTSA ID Number: 11354576
Complaint Date: 2020-09-12
Fail Date: 2020-08-31
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: PRIUS
Model Year: 2008
Summary
ON AUGUST 31, 2020 DROVE INTO TOWN WITH WIFE IN OUR 2008 TOYOTA PRIUS. HIGHWAY SPEED. NO PROBLEMS. DROVE AROUND TOWN-NO PROBLEM. STOPPED AT FRIEND'S HOUSE.WHEN LEAVING HIS HOUSE, WENT TO START CAR AS ALWAYS AND THE FOLLOWING WARNING LIGHTS WENT ON: BRAKE, VSC, ABS AND ALSO, BRAKE PEDAL WENT DOWN TO FLOOR WHEN ENGINE STARTED. OTHER THAN WARNING LIGHTS BEING ON AND WITH BRAKE PEDAL FEEL COMING BACK TO NORMAL , WE DROVE HOME. I PUT A CODE READER ON TO SEE WHAT THE PROBLEM WAS/IS AND CLEAR CODES. NONE WERE FOUND. DECIDED TO TAKE CAR TO AUTOZONE FOR THEM TO PUT THEIR CODE READER ON. ONCE AGAIN NO PROBLEM CODES WERE FOUND. WENT BACK HOME AND CALLED LOCAL TOYOTA DEALERSHIP AND LEFT MESSAGE FOR SERVICE GUY I USE IF NECESSARY. NO RESPONSE FROM HIM. LATER, I LOOKED UP REPORTED PRIUS PROBLEMS ON INTERNET AND CAME ACROSS YOUR WEB SITE WHERE I NOTICED THIS PRIUS PROBLEM HAS BEEN REPORTED TO YOU MANY TIMES BEFORE.CALLED TOYOTA USA (888-270-9371) AND OBTAINED A INQUIRY REFERENCE NUMBER. SOMEONE WAS SUPPOSE TO GET BACK WITH ME BUT NEVER DID SO TODAY I CALLED BACK IN AND ENDED UP SPEAKING TO A HIGHER TOYOTA ADVOCATE.BASICALLY WAS TOLD THE BRAKE PART WHICH IS NOT FUNCTIONING, THEY HAD A SELF IMPOSED RECALL ON IT IN 2015 AND IT LASTED TILL END OF 2017. IF YOU HAD A FAILURE DURING THAT TIME THEY REPLACED IT AT NO CHARGE. .IF THEY KNEW IT WAS BAD PART IN 2015 OR PROBABLY BEFORE THAT, THEY NEEDED TO REPLACE ALL OR REPLACE THEM AS THE PROBLEM PRESENTED ITSELF. PER THE RESEARCH I HAVE DONE, IT COSTS NOW WITH THEM SEVERAL THOUSAND DOLLARS TO FIX.THE CAR IS NOT DRIVABLE AS THE BRAKES CAN GO OUT AT ANY TIME. BOTTOM LINE IS THAT THEY KNEW THE PART PROBLEM EXISTED AND LIMITED THEIR LIABILITY TO A SHORT TIME PERIOD AND ONLY ON CARS THAT ACTUALLY HAD THE ISSUE IN THE TIME FRAME ALLOWED. WORKING BRAKES ON A VEHICLE IS EXTREMELLY CRITICAL .
NHTSA ID Number: 11354575
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2007
Summary
CAR STOP ACCELERATING IN THE CITY STREET IN MOTION.
Read More...NHTSA ID Number: 11354574
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: QX4
Model Year: 2002
Summary
EXTENSIVE RUST AND DECAY IS FOUND ON THE PASSENGER SIDE FRAME WHERE THE LOWER CONTROL ARM CONNECTS. THIS IS JUST BELOW THE STRUT HOUSING AND IS VISIBLE THROUGH THE FRONT WHEEL WELL. I HAVE ATTACHED BOTH PASSENGER AND DRIVER SIDE PHOTOS AS THE DEFECT ONLY APPEARS ON THE PASSENGER SIDE.
Read More...NHTSA ID Number: 11354573
Complaint Date: 2020-09-12
Fail Date: 2020-09-11
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: RENEGADE
Model Year: 2018
Summary
THE 12V LIGHTER SOCKET GAVE MY DAUGHTER AN ELECTRICAL SHOCK WHEN SHE TRIED TO PLUG HER CHARGER INTO IT AND STOPPED WORKING. THE VEHICLE WAS ON AND IN PARK WHEN IT HAPPENED.
Read More...NHTSA ID Number: 11354572
Complaint Date: 2020-09-12
Fail Date: 2020-09-12
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SOUL
Model Year: 2018
Summary
CAR CONSISTENTLY WON'T START AS IF THE BATTERY IS DEAD. WILL START ONCE BATTERY IS JUMPED. BATTERY, STARTER, AND ALTERNATOR TESTS COME BACK FINE.
Read More...NHTSA ID Number: 11354571
Complaint Date: 2020-09-12
Fail Date: 2019-01-20
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2015
Summary
WHEN I CHANGE GEARS FROM P( PARKING) IN TO D(DRIVE) IT TAKE AROUND 2 SECONDS TO START THE CAR DRIVING I THINK THAT IS BAD FOR TRANSMISSION, ANOTHER PROBLEM IS WITH TACHING SCREEN IT DOESN'T WORK PROPERLY MANY TIMES ESPECIALLY WHEN I'M DRIVING IN R(REARVERSE) AND THE GEAR LIGHTS IN DASHBOARD DO NOT TURN ON . THANKS
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