Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11353618
Complaint Date: 2020-09-08
Fail Date: 2020-08-22
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 2012
Summary
CAR SHAKES WHEN COASTING BETWEEN. 2K RPMS AND 3K RPMS CAR STARTS TO HESITATE AND ONLY WAY TO STOP THE SHAKING IS STEP OPN CLUTCH AND SHIFT TO ANOTHER GEAR OR STEP ON THE GAS PEDAL AND AFTER A COUPLE OF SECONDS IT WILL BEGIN TO ACCELERATE AND SHAKE MORE AGGRESSIVELY BEFORE RETURNING TO NORMAL OPERATION WITHOUT SHAKING WHICH WOULD BE VERY DANGEROUS IF I WERE TO TRY TO MATCH SPEED WHILE ENTERING A FREE WAY OR AVOIDING A POTENTIAL ACCIDENT.
Read More...NHTSA ID Number: 11353619
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-150
Model Year: 2019
Summary
DRIVING ON A ROAD AND THE TRUCK ABRUPTLY SHUT OFF, DISPLAYED AN ERROR MESSAGE ON THE SCREEN SHOWING "AUTO STOP/START, PUT THE VEHICLE IN PARK AND RESTART ENGINE" ( I DONT USE THE AUTO STOP/START FEATURE) THIS ISSUE SHOULD BE LOOKED INTO ASAP THE VEHICAL MODEL SHUTTING DOWN RANDOMLY POSSIBLY LEADING INTO A SERIOUS ACCIDENT OR DEATH.
Read More...NHTSA ID Number: 11353620
Complaint Date: 2020-09-08
Fail Date: 2016-05-12
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: TERRAIN
Model Year: 2012
Summary
I WAS DRIVING MY SONS TO SCHOOL AT AROUND 7:45 AM, MY VEHICLE CUT-OFF IN RUSH HOUR TRAFFIC. I HAD TO QUICKLY PUT ON MY HAZARDS AND FLAG THE VEHICLESIN MY LANE AND DRIVING BEHIND ME TO MOVE AHEAD OF ME. I CALLED GMC WHO TOLD ME TO GO THE NEAREST DEALERSHIP BUT MY INSURANCE SAID THEY WOULD SEND ME A TOW TRUCK TO GET ME THERE. THE CAR WAS TOWED TO ROCKVILLE CENTER GMC WHICH DIAGNOSED THE VEHICLE. THEY CHARGED THE BATTERY AND CLAIMED A CABLE WAS LOOSE BUT THAT DIDN'T MAKE ANY SENSE. THREE YEARS AFTER THE SAME THING HAPPENS AGAIN BUT THIS TIME THE DASHBOARD WARNING STATED THE ENGINE NEEDED CHECKING. THIS TIME I TOOK IT BACK THE NEABORHOOD'S AUTOZONE WHICH RAN DIAGNOSTIC TESTS AND SUGGESTED I RETURN TO MY DEALERSHIP WITH THOSE DIAGNOSIS CODES/ISSUES. THE DEALERSHIP TOOK NOTES FROM AUTOZONE'S PRINTOUT, COMPLETED A SCAN TEST AND STATED THAT A CAMSHAFT ACTUATORS NEEDED REPLACING TO PREVENT STALLING WHILE DRIVING. WHE NASKED WHY THIS WASN'T DONE WHEN I TOOK THERE FOR THAT VERY SAME ISSUE 3 YEARS AGO HE SAID THAT WASN'T THE ISSUE BUT NOW I HAVE TO PAY FOR THE REPAIRS BECAUSE I'M 1 WK SHORT OF THE WARRANTY EXPIRING.
NHTSA ID Number: 11353621
Complaint Date: 2020-09-08
Fail Date: 2020-09-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2015
Summary
CAR WAS IN PARK AS IT WAS BEING CLEANED, WE MOVED THE FRONT PASSENGER SEAT AND THE HEADREST DEPLOYED. UNABLE TO PUT IT BACK IN PLACE THE BECAUSE PLASTIC BRACKETS THAT HOLD THE METAL PIN ARE BROKEN.
Read More...NHTSA ID Number: 11353622
Complaint Date: 2020-09-08
Fail Date: 2020-08-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: MALIBU
Model Year: 2017
Summary
VEHICLE SUFFERS FROM BEHAVIOR IN SERVICE BULLETIN 19-NA-206. INTERMITTENT SHIFT TO PARK MESSAGE DISPLAYED ON THE DRIVER INFORMATION CENTER (DIC) WHEN THE VEHICLE HAS BEEN SHIFTED TO PARK AND THE IGNITION HAS BEEN TURNED TO THE OFF POSITION. ALOT OF OWNERS ARE HAVING THIS ISSUE THE PART SHOULD BE RECALLED HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10166630-9999.PDF
Read More...NHTSA ID Number: 11353623
Complaint Date: 2020-09-08
Fail Date: 2018-04-28
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: OPTIMA
Model Year: 2011
Summary
THE AIRBAG INDICATOR ON MY DASHBOARD REMAINS CONSTANTLY ILLUMINATED. IT HAS BEEN THIS WAY SINCE APRIL 2018 WHEN THE FRONT END (JUST RIGHT OF CENTER) WAS IMPACTED. HAVE BEEN TO KIA PERFORMANCE CENTER IN MOOSIC PA AND WAS TOLD THERE IS NOTHING THAT THEY CAN DO REGARDING THIS MATTER. ALSO, MY VEHICLE WAS REPAIRED AT ERTLEY MOTORWORLD AND THEY TOO STATED THAT NOTHING CAN BE DONE ABOUT THIS.
NHTSA ID Number: 11353624
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: RAM
Vehicle/Equipment Model: 1500
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE DUE TO THE OTHER VEHICLE JUMPING IN FRONT OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THERE WAS A PASSENGER IN THE VEHICLE THAT WAS PREGNANT. THE CONTACT SUSTAINED HEAD INJURIES THAT NEEDED MEDICAL ATTENTION AND WAS UNAWARE OF THE OTHER DRIVER INJURIES. THE VEHICLE WAS TOWED TO A TOW LOT. THE DEALER NOR THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *LN*JB
NHTSA ID Number: 11353625
Complaint Date: 2020-09-08
Fail Date: 2020-09-05
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2017
Summary
THE CHECK ENGINE LIGHT CAME ON WHILE I WAS OUT OF TOWN. I TOOK IT TO THE CLOSET FORD. THEY LET ME KNOW THAT THE SECOND CYLINDER IS MISFIRING. THIS IS HAPPENING BECAUSE COOLANT HAS LEAKED INTO. THEY STATED THAT I NEED A NEW ENGINE AND REPLACE THE LONG BLOCK.
NHTSA ID Number: 11353626
Complaint Date: 2020-09-08
Fail Date: 2016-05-01
Manufacturer’s Name: Mitsubishi Motors North America, Inc.
Vehicle/Equipment Make: MITSUBISHI
Vehicle/Equipment Model: OUTLANDER
Model Year: 2016
Summary
I DRIVE MOSTLY HIGHWAY TO WORK EVERYDAY ABOUT 30 MINS. ONLY A WEEK AFTER BUYING THE CAR THE PAINT IS CHIPPING OFF AND THE BODY IS BEGINNING TO RUST. I HAVE HAD THE CAR FOR 4 YEARS NOW AND IT HAS GOTTEN WORSE.
Read More...NHTSA ID Number: 11353627
Complaint Date: 2020-09-08
Fail Date: 2020-09-01
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE SPORT
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 HYUNDAI SANTA FE SPORT. THE CONTACT STATED WHILE DRIVING AND ASCENDING A HILL, THE VEHICLE FAILED TO ACCELERATE AND THE SPEED WOULD BE REDUCED. ALSO DURING THE FAILURE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER HADDAD HYUNDAI LOCATED AT 689 EAST ST, PITTSFIELD, MA 01202, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.*DT*JB
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