Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354127
Complaint Date: 2020-09-10
Fail Date: 2020-08-29
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2018
Summary
I WAS PULLED OVER AT NIGHT BY A POLICE OFFICER FOR NOT HAVING ANY REAR LIGHTS. THE OFFICER INFORMED ME THAT HE IS ALWAYS PULLING DODGE DURANGO'S OVER BECAUSE THIS IS A COMMON PROBLEM THAT THE LIGHTS FILL UP WITH WATER AND THE ELECTRICAL COMPONENTS CORRODE AND NO LONGER FUNCTION. THIS IS A 2018 THAT DID NOT PASS A PA SAFETY INSPECTION IN 2020 WITHOUT PAYING $1,888.51 TO REPLACE THE DAMAGED PARTS. THE GASKET AND SEALANT ON THIS PRODUCT BREAKS DOWN IN A SHORT PERIOD OF TIME ALLOWING RAIN WATER TO FILL UP INSIDE THE TAIL LIGHT RACETRACK ASSEMBLY THAT IS ONE PART CONTAINING THE LICENSE PLATE LIGHTS, BACKUP CAMERA AND REAR BACKUP LIGHTS.I CALLED FCA CUSTOMER CARE AND THEY REFUSED TO PROVIDE ANY ASSISTANCE AND WERE WELL AWARE OF THE PROBLEM. THIS PROBLEM HAS BEEN ONGOING SINCE THE 2014 MODELS AND DODGE IS NOT WILLING TO ELEVATE OR SOLVE THE PROBLEM AND THE CONSUMER IS UNKNOWINGLY DRIVING WITHOUT LIGHTS UNTIL BEING PULLED OVER BY THE POLICE OR THE VEHICLE DOES NOT PASS A SAFETY INSPECTION. THIS ISN'T A $100 EXPENSE THAT IS BEING IGNORED BUT A $1,900 EXPENSE. THIS VEHICLE COULD HAVE ONLY 1,000 MILES OR 500,000 MILES BUT SHOULDN'T BE BREAKING DOWN IN LESS THAN 3 YEARS. THIS IS NOT NEGLECT OR WRONGDOING ON THE PART OF THE CONSUMER AND IS CLEARLY A QUALITY CONTROL BREAKDOWN THAT IS BEING IGNORED. HOW CAN WE REQUEST THE GOVERNMENT TO INVESTIGATE AND ISSUE A SAFETY RECALL ON THIS DEFECT TO GUARANTEE THAT THE VENDORS AND MANUFACTURERS OF THE DEFECTIVE PRODUCT ARE THE ONES PAYING FOR THE REPAIRS AND NOT THE CUSTOMERS WHO ARE THE VICTIMS DURING THIS PANDEMIC WHEN I AM OUT OF WORK AND DON'T HAVE $2,000 JUST SITTING AROUND AND I'M STRUGGLING TO PAY THE BILLS AND PUT FOOD ON THE TABLE FOR MY FAMILY?
NHTSA ID Number: 11354128
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: PONTIAC
Vehicle/Equipment Model: VIBE
Model Year: 2005
Summary
TL* THE CONTACT OWNS A 2005 PONTIAC VIBE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V627000 (AIR BAGS). THE CONTACT CALLED SMART CHEVROLET LOCATED AT 4417 WESLEY D WEBSTER HWY, NC-704, MADISON, NC 27025, WHERE THE FRONT PASSENGER'S SIDE AIR BAG WAS REPAIRED HOWEVER, THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT STATED THAT A SECOND AIR BAG LIGHT ILLUMINATED ON THE SPEEDOMETER. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN RAN A DIAGNOSTIC TEST AND TOLD THE CONTACT THAT THE SECOND LIGHT WAS THE FRONT DRIVER'S SIDE AIR BAG LIGHT AND STATED THAT IT WAS NOT COVERED UNDER THE RECALL. THE TECHNICIAN MADE NO MENTION WHY THE PASSENGER'S SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
NHTSA ID Number: 11354129
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2019
Summary
A CRACK HAS DEVELOPED ON THE LOWER PORTION OF DRIVER'S SIDE WINDSHIELD. NO IMPACT OCCURRED WITH ANY OBJECT. INTERNET RESEARCH HAS REVEALED THAT THIS IS A COMMON PROBLEM WITH THIS MAKE, MODEL AND YEAR VEHICLE ACCORDING TO AN ARTICLE IN TORQUE NEWS DATED 20 JUN 20 BY DENIS FLIERL.
Read More...NHTSA ID Number: 11354130
Complaint Date: 2020-09-10
Fail Date: 2020-08-24
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 1500
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 CHEVROLET SILVERADO 1500. THE CONTACT STATED WHILE DRIVING 60 MPH HAULING A LOAD, THE VEHICLE STARTED PULLING TO LEFT. THE CONTACT TURNED THE STEERING WHEEL SIDEWAYS TO STRAIGHTEN THE VEHICLE. THE VEHICLE SHIFTED SIDEWAYS WHENEVER THERE WAS A BUMP IN THE ROADWAY. THE CONTACT DROVE THE VEHICLE HOME AT A REDUCED SPEED. THE CONTACT STATED THAT THE FRONT WAS ALSO RUBBING AGAINST THE AXLE. THE VEHICLE WAS TAKEN TO FELDMAN CHEVROLET OF LIVONIA (32570 PLYMOUTH RD, LIVONIA, MI 48150, (734) 367-4664) AND DIAGNOSED WITH A BENT SUBFRAME. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY OR A RECALL. THE CONTACT WAS INFORMED THAT THE CAMBER NIPPLES FRACTURED CAUSING THE SUBFRAME TO BEND. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT AN INTERNAL INVESTIGATION WOULD BE CONDUCTED AND HE WOULD BE GIVEN A CALLBACK. THE FAILURE MILEAGE WAS 9,800.
NHTSA ID Number: 11354131
Complaint Date: 2020-09-10
Fail Date: 2005-09-10
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON XL
Model Year: 2005
Summary
I HAVE A BRAKE PROBLEM, THE DYNAMIC ELECTRONIC BRAKE SYSTEM TURNS ON AT TIMES DURING RUNNING AND THE RIM HEATS UP AND A STRONG SMELL OF BRAKES COMES OUT, ON TWO OCCASIONS THE REAR TIRES EXPLODED AND I CAUSED AN ACCIDENT ON THE HIGHWAY. WHEN THE VEHICLE WAS NEW IN 2005, THE DEALER CHANGED THE BRAKES, ABS AND OTHER COMPONENTS, BUT THEY WERE NOT RESPONSIBLE FOR THE PROBLEM, THEN IN 2010 AGAIN, I CHANGED ALL THE COMPONENTS RELATED TO THE BRAKES BUT IT REMAINS THE SAME. SOMETIMES THE DYNAMIC BRAKE IS ACTIVATED AND THE RINGS AND REAR RUBBERS ARE HEATED. I DO NOT USE THE VEHICLE FOR LONG ROADS FOR SAFETY. I BOUGHT IT IN 2005 AND IT NOW HAS 73,100 MILES. I AM LOOKING FOR IF ANY DEALER OR OWNER IN THE USA HAS OR HAD THE SAME PROBLEM. THANK YOU..
NHTSA ID Number: 11354132
Complaint Date: 2020-09-10
Fail Date: 2020-03-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2020
Summary
BACK UP WARNING SYSTEM IS MALFUNCTIONING. WHEN THE CAR IS PUT INTO REVERSE, A CONSTANT LOUD TONE STARTS. THIS IS A SAFETY ISSUE AS IT MASKS ALERTS WHEN THERE IS SOMEONE OR SOMETHING ACTUALLY BEHIND THE CAR. DEALER SAYS THIS IS NORMAL. HOWEVER, THIS DID NOT HAPPEN UNTIL DEALER INSTALLED AFTER MARKET WHEELS AND TIRES.
Read More...NHTSA ID Number: 11354133
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CR-V
Model Year: 2017
Summary
THE DRIVER SAFETY ASSISTANCE SYSTEM DISPLAYS A SERIES OF FAILURE NOTIFICATIONS ON THE DASHBOARD DISPLAY. INCLUDES BUT NOT LIMITED TO LANE DRIFT, REAR COLLISION ALERT, PARKING BRAKE, CRUISE CONTROL AND NUMEROUS OTHERS. THIS HAS HAPPENED SEVERAL TIMES WHILE IN MOTION OR WHEN PARKED. POHANKA HONDA HAS ATTEMPTED TO FIX THIS PROBLEM 3 TIMES IN THE LAST 6 MONTHS. ONCE 3 WEEKS AGO AND THE LAST EFFORT WAS 12 HOURS AGO. CAR IS STILL NOT FIXED. AN INTERNET SEARCH SHOWS THIS BEING A KNOWN PROBLEM THAT HONDA HAS NOT BEEN ABLE TO FIX. I HAVE RECEIPTS FOR ALL REPAIRS BUT UNABLE TO UPLOAD.*DT*AS
NHTSA ID Number: 11354134
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: ESCAPE
Model Year: 2013
Summary
ALL THE SYMPTOMS OUTLINED IN A PREVIOUS RECALL #14S17-S1 DISPLAYED BY VEHICLE. LOSS OF POWER, POOR ACCELERATION, SPUTTERING AND STALLING AT SPEED. CONTACTED FORD AND THEY SAY THE WORK WAS COMPLETED ON THIS VEHICLE ON 2/27/14. RECALL WASN'T ACTIVE TILL 1/3/2016. TOOK TO A MECHANIC AND THEY SAID WORK STILL NEEDS TO BE DONE. CONTACTED FORD DEALERSHIP IN AREA AND WAS TOLD THE RECALL HAD EXPIRED AND THEY WON'T DO THE WORK. JUST PURCHASED THIS VEHICLE 3 MONTHS AGO. 1 PRIOR OWNER. 1 SERVICE CENTER USED TO SERVICE VEHICLE. CAR IS UNSAFE TO DRIVE. OBVIOUSLY FORDS SOLUTION TO THE ISSUES WAS ONLY TEMPORARY OR WORK WAS NOT DONE PROPERLY AS IT HAS FAILED AGAIN.
NHTSA ID Number: 11354135
Complaint Date: 2020-09-10
Fail Date: 2020-08-30
Manufacturer’s Name: Carry-On Trailer Corp.
Vehicle/Equipment Make: CARRY-ON
Vehicle/Equipment Model: OPEN BED TRAILER
Model Year: 2019
Summary
TRAILER WAS SHIPPED FROM FACTORY WITH SUSPENSION COMPONENTS PARTIALLY INSTALLED. THIS WAS NOTICED AFTER APPROXIMATELY YEAR OF OPERATIONS AND THE VEHICLE WAS STATIONARY. ONE OF THE ATTACHED PICTURES SHOWS MISSING LEAF SPRING SHACKLES, MISSING LOCK NUTS ON U BOLTS. THE OTHER PICTURE SHOWS THE U BOLT WITH THE REMAINING LOCK NUT. THE INTACT NYLON INSERT ON THE LOCK NUT WAS FURTHER PROOF THAT THE HARDWARE WAS NEVER SECURED AT INSTALLATION. MANUFACTURER WAS CONTACT AND THEY ADMITTED THAT THE "LEAF SPRING FRAME MOUNTS WERE WELDED IN THE WRONG LOCATION" MAKING IT IMPOSSIBLE TO INSTALL THE LEAF SPRING CORRECTLY.
Read More...NHTSA ID Number: 11354136
Complaint Date: 2020-09-10
Fail Date: 2020-09-04
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2019
Summary
DRIVING DOWN THE ROAD AT 65 MPH IN THE FAST LANE IN BUMPER TO BUMPER TRAFFIC HIT A BRIDGE JOINT AND THE TRUCK SEVERELY STARTED SHAKING UN UNCONTROLLABLY UNTIL I SLAMMED ON MY BRAKES AND SLOWED TO 35 MPH . SAME TRIP 5 MIN LATER HIT A SMALL POTHOLE IN THE ROAD SAME THING ONLY WORSE .. MY WIFE AND KIDS WERE IN THE TRUCK AND WITNESSED IT AND NOW SHE WONT DRIVE THE NEW TRUCK WITH ONLY 13K MILES ON IT .... THIS PROBLEM NEEDS ADDRESSED ASAP !
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