Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11354117
Complaint Date: 2020-09-10
Fail Date: 2020-09-05
Manufacturer’s Name: Hyundai
Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SANTA FE
Model Year: 2012
Summary
BOTH CV AXLE BOOTS TORN DUE TO FAILED LOWER CONTROL ARMS.
Read More...NHTSA ID Number: 11354118
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: BMW of North America, LLC
Vehicle/Equipment Make: BMW
Vehicle/Equipment Model: 320I
Model Year: 2014
Summary
I WAS INVOLVED IN AN ACCIDENT ON 9/9/20, WHERE MY CAR CRASHED IN TO SIDE WALL OF INTERSTATE. DRIVERSIDE HAD IMPACT WITH WALL. CURTAIN AIRBAGS DEPLOYED SUCCESSFULLY. DRIVER SEAT AIRBAG CAME OUT WITH BLAST. THEY IGNITED FIRE AND MY SHIRT(DRY-FIT POLO ) BURNED. I WAS INJURED WITH BURN MARKS ON MY ABDOMEN. EACH BURN MARK CORRESPONDS TO WHOLE IN AID BAG.
Read More...NHTSA ID Number: 11354119
Complaint Date: 2020-09-10
Fail Date: 2020-09-09
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON
Model Year: 2012
Summary
MY DASH IS CRACKING AND SOME OF THOSE CRACKS ARE RIGHT NEAR THE PASSENGER AIR BAG. I'M CONCERNED DURING A CRASH IF THE AIR BAG IS DEPLOYED, THE DASH COULD SPLITTER CAUSING FRAGMENTS TO FLY AT OCCUPANTS FACES AND/ OR PUNCTURE THE AIR BAG RENDERING IT USELESS.
Read More...NHTSA ID Number: 11354120
Complaint Date: 2020-09-10
Fail Date: 2020-08-31
Manufacturer’s Name: Newmar Corporation
Vehicle/Equipment Make: NEWMAR
Vehicle/Equipment Model: DUTCH STAR
Model Year: 2019
Summary
WHILE DRIVING, THE CHECK ENGINE LIGHT CAME ON. MOMENTS LATER, ANOTHER CHECK ENGINE LIGHT CAME ON AND THE DEF GAUGE WENT FROM F TO E AND TURNED RED WITH AN ALARM. WE WERE ABOUT 5 MILES FROM OUR DESTINATION. I CALLED NEWMAR WHO PUT SPARTAN ON THE PHONE. IT WAS THE DEF SENSOR. I WAS ASKED TO DRIVE ONE HOUR AWAY ON A TWO LANE ROAD TO A DEALER. I REFUSED. WE EXTENDED OUR STAY BY ONE WEEK UNTIL THE PART CAME IN (BACK ORDERED). MOBILE TECHNICIANS CAME AND INSTALLED THE PART. I ASKED IF I SHOULD HAVE A SPARE SENSOR... JUST IN CASE...AND WAS TOLD NO. THE.CHECK ENGINE LIGHT WENT OUT AND IT APPEARS TO BE FIXED.
NHTSA ID Number: 11354121
Complaint Date: 2020-09-10
Fail Date: 2020-08-19
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT SEVERAL SERVICE INDICATOR LIGHTS WERE DISPLAYED WHILE DRIVING 79 MPH PRIOR TO THE VEHICLE SHUTTING OFF INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY. THE VEHICLE WAS RESTARTED HOWEVER, OPERATED WITH REDUCED ENGINE POWER. THE VEHICLE WAS SLOWLY DRIVEN TO DON JOHNSON'S CUMBERLAND MOTORS (1925 ELM ST, CUMBERLAND, WI 54829, (715) 822-4931) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS WITH THE TRANSMISSION. THE CONTACT WAS REFERRED TO THE DEALER FOR ASSISTANCE. AN APPOINTMENT WAS SCHEDULED BUT WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,560.
NHTSA ID Number: 11354122
Complaint Date: 2020-09-10
Fail Date: 2019-11-13
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: NITRO
Model Year: 2007
Summary
TL* THE CONTACT OWNS A 2007 DODGE NITRO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AS THE CONTACT SAT IN THE SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE DEALER JTS CHRYSLER DODGE JEEP RAM FIAT (4838 SUNSET BLVD, LEXINGTON, SC 29072) WAS CONTACTED AND INFORMED THE CONTACT OF THE COST TO REPAIR THE VEHICLE. THE VIN WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 198,000.
NHTSA ID Number: 11354123
Complaint Date: 2020-09-10
Fail Date: 2019-10-03
Manufacturer’s Name: Newmar Corporation
Vehicle/Equipment Make: NEWMAR
Vehicle/Equipment Model: DUTCH STAR
Model Year: 2017
Summary
WE HAVE HAD TWO DIESEL EXHAUST FLUID (DEF) HEAD FAILURES THAT HAVE REQUIRED REPLACEMENT OF THE DEF HEAD UNIT. THE FIRST SITUATION RESULTED IN A DERATING OF THE ENGINE, LIMITING OUR SPEED TO 4 OR 5 MPH WHILE ON THE INTERSTATE. THE VEHICLE HAD TO BE TOWED 200 MILES TO A SERVICE CENTER, THEN IT TOOK A WEEK TO OBTAIN REPLACEMENT PARTS. THE SECOND SITUATION HAPPENED WITHIN 5 MILES OF A SERVICE CENTER AND WE WERE FORTUNATE ENOUGH TO BE ABLE TO MAKE IT TO THE SERVICE CENTER. HOWEVER, WE ARE SEEING HUNDREDS OF SIMILAR SITUATIONS BEING POSTED TO RV FORUMS ON VARIOUS SOCIAL NETWORKS. A RECALL NEEDS TO BE MADE FOR ALL CUMMINS ENGINES THAT HAVE DEF SYSTEMS. AS PART OF THE SOLUTION, THE DESIGNS NEED TO BE CHANGED SO THAT THE ENGINES CAN CONTINUE TO RUN WITH THE DEF ERROR CODE RATHER THAN SENDING THE ENGINE INTO A DERATE SITUATION AS THIS PRESENTS A SEVERE HAZARD TO OCCUPANTS IN THE VEHICLE, AS WELL AS OTHER TRAFFIC ON THE ROAD. RV BUILT ON A PREVOST CHASSIS ALLOW NORMAL OPERATION OF THE ENGINE AND RV SPEED EVEN WITH THE DEF ERROR CODES.
NHTSA ID Number: 11354124
Complaint Date: 2020-09-10
Fail Date: 2020-09-10
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2015
Summary
CAR WILL STALL ANYWHERE AND ANYTIME AND DOESN'T GIVE YOU ENOUGH TIME TO PULL OVER. LOSE ALL POWER TO ACCELERATOR AND STEERING WHEEL. CHECK ENGINE LIGHT COMES ON CAR WILL NOT SHUT OFF AND WILL NOT MOVE. IF CAR IS OFF IT WON'T START OFTEN BEING TOWED. CAMSHAFT SENSOR AND CRANKSHAFT POSITION SENSOR HAVE BEEN REPLACED 3 TIMES WITHIN A YEAR. TRULY A SAFETY HAZARD ESPECIALLY AT HIGHWAY SPEEDS. THE RADIO AND AIR CONTROLS HAVE A MIND OF THEIR OWN AFTER YOU MANUALLY SHUT THEM OFF THEY COME BACK ON OR START BLOWING OUT HOT AIR ON LEGS.
Read More...NHTSA ID Number: 11354125
Complaint Date: 2020-09-10
Fail Date: 2020-09-08
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DART
Model Year: 2015
Summary
THE RADIO SCREEN GOES BLACK AND THE CLIMATE CONTROLS DO NOT FUNCTION AS IT IS CONTROLLED TOGETHER. THIS MEANS I CANNOT OPERATE THE FRONT OR REAR DEFROST WHICH CAN LEAD TO VISIBILITY ISSUES AND A POTENTIALLY DANGEROUS SITUATION WHEN DRIVING.
Read More...NHTSA ID Number: 11354126
Complaint Date: 2020-09-10
Fail Date: 2020-09-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: QX56
Model Year: 2006
Summary
SUV WILL HAVE TROUBLE BRAKING, EMITTING A LOUD, GRINDING NOISE WHEN BRAKES ARE APPLIED. DIFFIULTY STOPPING. ALMOST CAUSED A WRECK TWICE NOW. ONCE VEHICLE IS TURNED OFF AND BACK ON, THE SITUATION SEEMS TO STOP. HAPPENS PERIODICALLY. FIRST TIME HAD BRAKES, ROTORS REDONE IN CASE THERE WAS AN ISSUE, THOUGH THERE DID NOT SEEM TO BE ACCORDING TO THE MECHANIC. HAS CONTINUED TO DO IT A FEW ADDITIONAL TIME. TOOK IT INTO INFINITI DEALER. WAS TOLD IT WAS THE BRAKE VACUUM BOOSTER. THIS ITEM HAS BEEN RECALLED ON OTHER 2004-2008 INFINITI QX-56 AND NISSAN ARMADAS. WAS TOLD THAT MY CAR WAS NOT ON THE 'RECALL' LIST.
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