Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355075
Complaint Date: 2020-09-15
Fail Date: 2020-09-11
Manufacturer’s Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: AUDI
Vehicle/Equipment Model: A4
Model Year: 2006
Summary
AUDI ISSUED A TECHNICAL SERVICE BULLETIN THAT I FOUND ON YOUR WEBSITE. THIS BULLETIN WAS REGARDING THE EXACT PARTS THE DEALER (AUDI) IDENTIFIED AS BEING AFFECTED ON MY CAR (HIGH PRESSURE FUEL PUMP, CAM FOLLOWER, AND CORRESPONDING INTAKE CAMSHAFT CAM LOBE). THIS BULLETIN (NOT A RECALL, BUT DISTRIBUTED INTERNALLY TO DEALERSHIPS) CLEARLY STATES THAT THIS IS A WIDESPREAD ISSUE THAT AFFECTED ALL VIN RANGES OF SPECIFIED AUDI MODELS FROM 2005-2007 THAT INCLUDED MINE. AUDI EXTENDED DRIVETRAIN COVERAGE ON THESE VEHICLES TO 10YR/120K MI. THIS ISSUE CAUSES A WORSENING LOSS OF POWER UPON ACCELERATING (MAKING DRIVING AT ALL SPEEDS DANGEROUS) AND EVENTUAL ENGINE FAILURE IF LEFT ALONE. I AM THE 3RD OWNER OF THIS CAR, SO I DID NOT RECEIVE THE INTENDED LETTER FROM AUDI STATING THE SPECIFICS OF THIS COVERAGE EXTENSION. MY VEHICLE IS CURRENTLY AT ~110K MILES AT THE TIME OF THIS SERVICE (~4-5 DAYS AGO). UPON BRINGING THIS BULLETIN TO THE ATTENTION OF AUDI SERVICE MANAGER, HE DID NOT ASK ME FOR THE BULLETIN NUMBER OR REVISION, HE JUST DENIED COVERING IT VERBALLY SAYING THE COVERAGE WAS "10YR/120K MI, WHICHEVER CAME FIRST" BUT WOULD NOT SEND ME A COPY OF THE EXTENSION LETTER PROVING THIS. THE COST OF REPAIRS RELATED TO THIS ISSUE IS ~$5,600. I OPENED A CASE WITH AUDI OF AMERICA. I PROVIDED THE REQUESTED INFO, AND WAS STILL NOT SENT/EMAILED A COPY OF THIS LETTER, OR PROOF THAT IT WAS SENT TO THE OWNER OF THE VEHICLE. I WAS TOLD CASES TAKE UP TO A WEEK TO REVIEW (THEY WOULD NEED ME TO PROVIDE SERVICE RECORDS FOR THE VEHICLE, ETC). I WAS CALLED LESS THAN 24HRS LATER THAT THE CASE WAS DENIED, BEFORE I PROVIDED ANY INFO OR PLED MY CASE THAT A COMPANY WITH THE SLOGAN "TRUTH IN ENGINEERING" SHOULD STAND BEHIND AN ACKNOWLEDGED ENGINEERING FLAW. REPAIRS ARE ~1.5X THE VALUE OF THE CAR. I DON'T HAVE THE MONEY TO FIX THIS AND IT CREATES AN UNSAFE DRIVING CONDITION. PLEASE HELP.
NHTSA ID Number: 11355074
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKZ
Model Year: 2009
Summary
THERE WAS A RECALL ISSUED BY FORD FOR MY VEHICLES BRAKES IN DECEMBER 2019.(MANUFACTURER RECALL NUMBER19S54;NHTSA RECALL NUMBER19V904). THIS ISSUE HAS STILL NOT BEEN REMEDIED. MY LAST CALL TO THEIR SERVICE CENTER I WAS TOLD THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE TO MAKE THE REPAIRS BUT ALSO SAID THEY COULD REPLACE THE BRAKES AND CHARGE ME OVER A THOUSAND DOLLARS AND FORD WOULD REIMBURSE ME EVENTUALLY.
NHTSA ID Number: 11355073
Complaint Date: 2020-09-15
Fail Date: 2020-09-14
Manufacturer’s Name: Mitsubishi Motors North America, Inc.
Vehicle/Equipment Make: MITSUBISHI
Vehicle/Equipment Model: OUTLANDER SPORT
Model Year: 2019
Summary
WAS DRIVING DOWN THE ROAD 55 MPH WAS THE SPEED LIMIT THE DING WENT OFF AIR BAG LIGHT FLASHED IN RED BUT QUICKLY WENT OFF. DIDN'T HAVE TIME TO READ WHAT IT SAID JUST SEEN AIRBAG ON THE DASHBOARD WHERE THE SPEED IS BIG LETTERS.
Read More...NHTSA ID Number: 11355072
Complaint Date: 2020-09-15
Fail Date: 2020-06-30
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ELANTRA
Model Year: 2013
Summary
BRAKE LIGHTS STAYED ON KILLING THE BATTERY. AFTER PAYING FOR A FOR A NEW BATTERY AND 100.00 FOR A DIAGNOSTIC TEST IT WAS STATED THAT THE BRAKE STOPPER NEEDED TO BE REPLACED. AFTER I PAID FOR THIS SERVICE A RECALL WAS MADE. I FILED A CLAIM TO BE REIMBURSE BUT HAVE BEEN IGNORED.
Read More...NHTSA ID Number: 11355071
Complaint Date: 2020-09-15
Fail Date: 2020-09-12
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: 4RUNNER
Model Year: 2018
Summary
MOONROOF GLASS SHATTERED RANDOMLY WHILE WAITING AT THE RED LIGHT.
Read More...NHTSA ID Number: 11355070
Complaint Date: 2020-09-15
Fail Date: 2020-09-13
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: ELANTRA
Model Year: 2013
Summary
AIRBAG LIGHT STAYS ON CONSTANTLY. CAR HAS NOT BEEN IN AN ACCIDENT
Read More...NHTSA ID Number: 11355069
Complaint Date: 2020-09-15
Fail Date: 2020-08-20
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2019
Summary
HIT A FEW BUMPS IN THE ROAD AND THE FRONT LEFT (DRIVERS) TIRE WOBBLES AS IF IS GOING TO FALL OFF. HAVE TO SLOW FROM INTERSTATE SPPES TO 25 MPH TO STOP IT. THIS HAS HAPPENED SEVERAL TIMES NOW.
Read More...NHTSA ID Number: 11355068
Complaint Date: 2020-09-15
Fail Date: 2020-08-24
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: IONIQ HYBRID
Model Year: 2020
Summary
ON 3/27/2020 I PURCHASED A HYUNDAI IONIQ 2020 WHICH ADVERTISED ON THE WINDOW STICKER VEHICLE INCLUDES ADVANCED SAFETY FEATURES BIND SPOT COLLISION AVOIDANCE ASSIST AND REAR CROSS TRAFFIC COLLISION AVOIDANCE ASSIST. UNFORTUNATELY, THE MANUFACTURER NOTIFIED ME ON 8/24/2020 THAT THE VEHICLE WAS NOT MANUFACTURED AS ADVERTISED. THE FEATURES CAN'T BE ADDED AFTER THE MANUFACTURING PROCESS. THE MANUFACTURER OFFERED ME $500 FOR MY INCONVENIENCE WHEN I REQUESTED A VEHICLE BUY-BACK TO REPURCHASE THE LIKE KIND VEHICLE WITH THE INCLUDED SAFETY FEATURES.
NHTSA ID Number: 11355067
Complaint Date: 2020-09-15
Fail Date: 2020-01-15
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SPORTAGE
Model Year: 2017
Summary
BOTH SECOND ROW (PASSENGER) WINDOWS NO LONGER OPEN.
Read More...NHTSA ID Number: 11355066
Complaint Date: 2020-09-15
Fail Date: 2020-09-14
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: FORESTER
Model Year: 2014
Summary
REAR COIL SPRING BROKE WHILE CAR WAS PARKED IN GARAGE. LEFT REAR OF CAR SAGGING. UNSAFE TO DRIVE.
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