Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355433
Complaint Date: 2020-09-16
Fail Date: 2020-08-01
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: MERCURY
Vehicle/Equipment Model: MARINER
Model Year: 2009
Summary
VEHICLE SUDDENLY LOSES POWER STEERING ASSISTANCE WHILE DRIVING. IF THE IGNITION KEY IS CYCLED THE POWER STEERING ASSIST MAY FUNCTION AGAIN. THE AFFECTED COMPONENT WAS DETERMINED TO BE THE POWER STEERING CONTROL MODULE (PSCM) WITHIN THE STEERING COLUMN. A RECALL WAS ISSUED FOR THIS IN 2014, HOWEVER ONLY THE SOFTWARE WAS UPDATED WHEN THE VEHICLE WAS BROUGHT IN FOR REPAIR. THE MALFUNCTIONING COMPONENTS WERE NOT REPLACED AND THE ISSUE HAS RETURNED.
Read More...NHTSA ID Number: 11355432
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: CHEROKEE
Model Year: 2019
Summary
WHOLE STATIONARY, THE JEEP HAS ACTED LIKE IT DIDN'T WANT TO START 4 SEPARATE TIMES, THE CLIMATE CHANGES ITSELF TO GO THE THE FRONT VENT ON HIGH HEAT EVERY TIME THE CAR IS TURNED ON REGARDLESS OF SETTING BEFORE TURNING OFF, AND RADIO TURNS ON AND OFF ON ITS OWN. THE AUX PORT ON THE CONSOLE WILL WORK ONE DAY AND NOT THE NEXT. WHILE DRIVING, THE CRUISE CONTROL HAS STOPPED WORKING TWICE. ALL THIS HAPPENED IN A SPAN OF TWO WEEKS.
NHTSA ID Number: 11355431
Complaint Date: 2020-09-16
Fail Date: 2015-09-16
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: GTI
Model Year: 2015
Summary
COOLANT LEAK AND STRONG SMELL AFTER DRIVING THE CAR SINCE IT WAS NEW. GRADUAL COOLANT LOSS IN THE RESERVOIR. VW REDESIGNED THE THERMOSTAT HOUSING AND WATER PUMP AFTER RAMPANT 2015 MODEL YEAR FAILURES.
NHTSA ID Number: 11355430
Complaint Date: 2020-09-16
Fail Date: 2020-09-14
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: WINDSTAR
Model Year: 2003
Summary
TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, AN ABNORMAL SOUND WAS HEARD COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO TAYLOR FORD LOCATED AT 13500 TELEGRAPH RD, TAYLOR, MI 48180, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE SUSPENSION BRACKET WAS RUSTED AND FRACTURED FROM THE AXLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
NHTSA ID Number: 11355429
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-350
Model Year: 2012
Summary
AT SPEEDS TYPICALLY OVER 50 MPH VEHICLE, VEHICLE HAS A PROPENSITY TO BEGIN SHAKING VIOLENTLY, AND UNCONTROLLABLY. AFTER DOING SOME RESEARCH THIS APPEARS TO BE A COMMON PROBLEM KNOWN AMONG OWNERS AS "DEATH WOBBLE". THE VEHICLE HAS BEEN TO MY LOCAL DEALERSHIP TO FOR REPAIRS AND PARTS REPLACEMENT BUT THE PROBLEM REMAINS UNSOLVED. I NO LONGER FEEL SAFE OPERATING THIS VEHICLE.
Read More...NHTSA ID Number: 11355428
Complaint Date: 2020-09-16
Fail Date: 2020-09-09
Manufacturer’s Name: DRV Suites
Vehicle/Equipment Make: DRV
Vehicle/Equipment Model: MOBILE SUITE
Model Year: 2009
Summary
TL* THE CONTACT OWNS A 2009 DRV MOBILE SUITE. THE CONTACT STATED THAT HE COULD NOT RESET THE BREAKERS ON HIS TRAILER. IN ADDITION, THE TELEVISION AND THE MICROWAVE NO LONGER OPERATED AS INTENDED. THE CONTACT ALSO STATED THAT AN ABNORMAL, BURNING SMELL WOULD EMIT THROUGHOUT THE RV. THE CONTACT THEN CALLED BOTH AN INDEPENDENT MECHANIC AND AN ELECTRICIAN WHO BOTH DETERMINED THAT THERE WAS A DEFECTIVE NEUTRAL WIRE IN HIS CAMPER. THE ELECTRICIAN FOUND A JUNCTION BOX AND DISCOVERED THAT THE ENTIRE BOX HAD BEEN BURNED DUE TO A DEFECTIVE IOTA TRANSFER SWITCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS OFFERED A NEW TRANSFER SWITCH. THE CONTACT THEN SUGGESTED THAT THE MANUFACTURER COVER ALL THE DAMAGES CAUSED BY THE DEFECTIVE TRANSFER SWITCH. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER AS TO WHETHER THEY WILL COVER THE COST OF THE DAMAGE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11355427
Complaint Date: 2020-09-16
Fail Date: 2020-05-15
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: TUNDRA
Model Year: 2004
Summary
VEHCILE WAS REACLLED AND THE FRAME WAS REPAIRED FOR POTENTIAL ROT. NOW HE REAR DIFFERENTAIL IS ROTTING OUT AND LEAKING OIL. IT APPEARS TO BE AN EXTENSION OF THE RECALL FOR THE ROTTING FRAME. LOOKING TO SEE IF THER HAVE BEEN COMPLAINTS SIMILAR
Read More...NHTSA ID Number: 11355426
Complaint Date: 2020-09-16
Fail Date: 2020-09-10
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: PALISADE
Model Year: 2020
Summary
WINDSHIELD IN OUR BRAND NEW PALISADE HIT BY A SMALL ROCK ON THE FREEWAY WHICH IMMEDIATELY LED TO A 12" CRACK. THAT CRACK HAS NOW SPREAD TO ENCOMPASS 1/2 OF THE WINDSHIELD. I WAS TOLD THAT THESE WINDSHIELDS ARE THE SAME MATERIAL AS THE KIA TELLURIDE BUT DIFFERENT PART NUMBER. KIA IS COVERING THEIR TELLURIDE CUSTOMERS WINDSHIELD REPLACEMENT WHILE THEY INVESTIGATE. VERY CONCERNED ABOUT THE INTEGRITY AND SAFETY OF THIS WINDSHIELD.
NHTSA ID Number: 11355425
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Diono
Vehicle/Equipment Make: DIONO
Vehicle/Equipment Model: RAINIER
Model Year: 9999
Summary
TL* THE CONTACT OWNS A DIONO CAR SEAT, MODEL NAME: RAINIER, MODEL NUMBER: 300000, MANUFACTURED DATE: (NOT PROVIDED). THE CONTACT STATED THAT WHILE DRIVING WITH HER 18-MONTH-OLD DAUGHTER REAR FACING IN THE CHILD SEAT, HER DAUGHTER STARTED PICKING APART AND EATING THE FOAM IN THE VELCRO SHOULDER STRAPS. THE CONTACT STATED THAT THE FLAPS TO THE SHOULDER STRAPS WERE NOT SEWN SHUT TO PREVENT A CHILD FROM REMOVING THE FOAM PADDING. THE CONTACT WAS CONCERNED ABOUT THE CHOKING HAZARD PRESENTED BY THE MANUFACTURER NOT SEWING THE FLAPS CLOSED. THE CONTACT REMOVED THE FOAM PADS FROM THE CAR SEAT BUT, WAS CONCERNED THAT THAT THE MANUFACTURER'S SAFETY INSTRUCTIONS STATED THAT THE FOAM PADS SHOULD BE USED AT ALL TIMES WHILE THE CAR SEAT WAS IN USE. THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER BUT HAD NOT HEARD BACK FROM A REPRESENTATIVE. THE CAR SEAT WAS NOT REPAIRED.
NHTSA ID Number: 11355424
Complaint Date: 2020-09-16
Fail Date: 2020-08-30
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: PATHFINDER
Model Year: 2015
Summary
ON MULTIPLE OCCASIONS (AT LEAST 6 - TWICE WITHIN 10 MINUTES OF EACH OTHER), WHEN TURNING AFTER SLOWING DOWN OR BEING AT A COMPLETE STOP, THE CAR SEEMS TO LOSE POWER. IT WILL NOT ACCELERATE UNLESS YOUR FOOT IS TAKEN OFF THE GAS PEDAL AND THE GAS PEDAL IS PRESSED DOWN AGAIN. IT A A SAFETY CONCERN BECAUSE THERE HAS BEEN ONCOMING TRAFFIC WHEN THIS HAS HAPPENED. AN ACCIDENT IS BOUND TO OCCUR. THE CAR DEALER CAN'T ISOLATE THE ISSUE. THEIR RECOMMENDATION IS TO REPLACE THE ABS MODULE WHICH THEY THINK MIGHT FIX THE PROBLEM.. THE COST IS $2100 FOR THE PART ALONE TO REPAIR WHAT THEY HOPE WILL FIX IT. THIS SHOULD ABSOLUTELY BE A RECALL.
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