Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355085
Complaint Date: 2020-09-15
Fail Date: 2020-07-31
Manufacturer’s Name: Subaru
of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: OUTBACK
Model Year: 2015
Summary
WINDSHIELD CRACKED STARTING FROM WINDSHIELD WIPER HEATER LOCATION ON PASSENGER SIDE UP AND OVER TO MIDDLE OF WINDSHIELD APPROXIMATELY 2 .5 FEET IN LENGTH. THIS HAPPENED WITH THE SO CALLED IMPROVED WINDSHIELD FROM SUBARU. THE VEHICLE WAS STATIONARY , NO STONE CHIP/IMPACT DAMAGE NOTED. AT THE TIME WHEN I TURNED ON THE WINDSHIELD HEAT I HEARD A CRACK. THE WEATHER OUTSIDE WAS COLD ABOUT 40 F.THE TEMP INSIDE THE CAR WAS WARM. THIS IS DANGEROUS SINCE THE WINDSHIELD IS AN INTEGRAL PART OF THE STRUCTURE OF THE CAR AND HELPS TO CONTAIN THE AIR BAGS DURING AN IMPACT. THESE WINDSHIELDS APPEAR TO BE TOO FRAGILE OR THIN FOR SAFETY AND SHOULD BE RECALLED.
NHTSA ID Number: 11355084
Complaint Date: 2020-09-15
Fail Date: 2020-09-01
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: BEETLE
Model Year: 2008
Summary
THE PASSENGER SIDE HEADLIGHT VERY FREQUENTLY ISN'T WORKING DUE TO THE CONNECTION BETWEEN THE HEADLIGHT ASSEMBLY AND THE CAR'S WIRING. WE'VE TRIED MANY DIFFERENT TIMES TO IMPROVE THIS CONNECTION WITHOUT MUCH SUCCESS. ANECDOTALLY I HAD ANOTHER BEETLE WITH THIS ISSUE, AND SEE OTHERS ON THE ROAD WITH IT. I THINK IT IS A SAFETY ISSUE AS VISIBILITY IS AFFECTED AS WELL AS MY ABILITY TO SEE AT NIGHT.
Read More...NHTSA ID Number: 11355083
Complaint Date: 2020-09-15
Fail Date: 2020-03-11
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 1999
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 1999 HONDA ACCORD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V026000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLOW HONDA IN WINSTON SALEM (2600 PETERS CREEK PKWY, WINSTON-SALEM, NC, 27127) AND WAS INFORMED PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WOULD BE AVAILABLE MARCH OF 2021. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER STATED HONDA DEALER MADE REPAIRS ON OCT 2020. *TR
NHTSA ID Number: 11355082
Complaint Date: 2020-09-15
Fail Date: 2020-07-10
Manufacturer’s Name: Kia America, Inc.
Vehicle/Equipment Make: KIA
Vehicle/Equipment Model: SPORTAGE
Model Year: 2015
Summary
WHEN I ACCELERATE SOMETIMES THE CAR WILL JERK AND THE ENGINE WILL TRY TO STALL. THE CAR WILL STILL GO BUT STARTS TO SPUTTER AND START TO LOSE POWER. YOU HAVE TO PULL OVER AND SHUT THE ENGINE OFF AND SET THERE FOR A BIT AND RESTART THE ENGINE AND IT MAY DO IT AGAIN 2 OR 3 MORE TIMES AND IT MIGHT NOT DO IT FOR AWHILE. BUT VERY DANGEROUS WHEN PULLING OUT INTO TRAFFIC. IT WILL ALSO DO IT WHEN YOU TRY TO SPEED UP TO PASS OR JUST GAIN SPEED
Read More...NHTSA ID Number: 11355081
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: ACADIA
Model Year: 2017
Summary
I GET AN ERROR MESSAGE WHEN TRYING PARK MY CAR STATING "ACTION REQUIRED, SHIFT TO PARK". DISPLAY SHOWS CAR IN PARK AND SHIFTING CONSOLE IN PARK. SOMETIMES TAKES ME MULTIPLE TIMES SHIFTING AND RESHIFTING, AND DRIVING BACK AROUND TO GET THE CAR TO SHUT OFF. THIS MORNING TOOK 15 MINUTES OF TRYING TO GET THE CAR TO PARK AND SHUT OFF.
Read More...NHTSA ID Number: 11355080
Complaint Date: 2020-09-15
Fail Date: 2020-09-05
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: MDX
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 ACURA MDX. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 75 MPH, THE VEHICLE WENT INTO LIMP MODE. THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT SEVERAL SECONDS LATER THE JERKED AND ACCELERATED WITHOUT WARNING. THE CONTACT STATED THAT ON ONE OCCASION, THERE WAS A POPPING SOUND COMING FROM THE DASHBOARD. THE CONTACT CALLED HARPER ACURA (9739 KINGSTON PIKE, KNOXVILLE, TN 37922) AND INFORMED THE DEALER OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA ID Number: 11355079
Complaint Date: 2020-09-15
Fail Date: 2020-08-12
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: COROLLA
Model Year: 2009
Summary
IT'S THE TRANSMISSION THE ENGINE LIGHT IS ON AND I HAVE A CHILD AND I DONT WANT THE TRANSMISSION TO BRAKE ON ME ON THE HIGHWAY OR FREEWAY.
Read More...NHTSA ID Number: 11355078
Complaint Date: 2020-09-15
Fail Date: 2020-08-15
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2014
Summary
THE EPS,BRAKE, AND ABS LIGHTS CAME ON WHEN I STARTED THE CAR AND WOULD NOT GO OFF. WE TOOK THE CAR TO OUR MECHANIC WHO AFTER DOING DIAGNOSTICS TOLD US WE NEED TO TAKE OUR CAR TO A HONDA DEALER AND NOT DRIVE ANY MORE THAN WE HAD TO FOR SAFETY REASONS. THE DEALER DETERMINED IT WAS THE VSA MODULATOR AND COST $1788.78 TO REPAIR. REALLY DISGUSTED WITH HONDA AS I READ ONLINE WHERE THERE HAVE BEEN SEVERAL OTHER HONDA OWNERS WITH THE SAME PROBLEM YET THERE IS STILL NO RECALL ON THIS PROBLEM!
NHTSA ID Number: 11355077
Complaint Date: 2020-09-15
Fail Date: 2019-11-23
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 300C
Model Year: 2006
Summary
AFTER FILLING THE CAR WITH GAS, THE CAR STARTS WITHOUT ANY ISSUES AND DRIVES OFF WITHOUT ANY PROBLEMS. AS THE CAR SLOWS DOWN WHETHER STOPPING OR TURNING THE CAR WILL SHUT OFF. IN THE MIDDLE OF A TURN THE CAR VEERS INTO THE OTHER LANE BECAUSE THERE IS NO POWER STEERING. THE CAR HAS TO STOPPED BEFORE IT CAN BE RESTARTED. ALSO IF YOU ARE ENTERING THE INTERSTATE AFTER REFILLING WITH FUEL, THE VEHICLE WILL REACH THE DESIRED SPEED WITHOUT ANY PROBLEMS TO MERGE INTO TRAFFIC, AFTER MERGING INTO TRAFFIC AS SOON THE DESIRED SPEED IS REACH AND THE MOTOR SLOWS, THE CAR MOTOR WILL SHUT OFF IN TRAFFIC. THIS SCENARIO WILL CONTINUE UNTIL SOME GAS IS BURNED OUT OF THE GAS TANK. AFTERWARDS THE CARS RUNS FINE. I TOOK THE CAR TO THE CHRYSLER DEALERSHIP SEVERAL TIMES AND THEY COULD NOT FIND ANYTHING WRONG. THEY DID NOT CHARGE ME FOR THE INSPECTION BECAUSE THEY COULD FIND ANYTHING WRONG.
NHTSA ID Number: 11355076
Complaint Date: 2020-09-15
Fail Date: 2020-09-13
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2016
Summary
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.
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