Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355055
Complaint Date: 2020-09-15
Fail Date: 2018-03-20
Manufacturer’s Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: HIGHLANDER
Model Year: 2018
Summary
I CONTACTED TOYOTA AND COMPLAINED ABOUT THE SEAT AS IT GAVE INSTANT PAIN IN THE SPINE AND NECK AND VERY HARD TO DRIVE SITTING ON THE DRIVERS OR DRIVER SIDE PASSENGER SEAT. BEING TOO CURVEY IS NEITHER AGRONOMIC FOR ANY STANDARD SIZE HUMAN BEING NOR ALLOWS ANY REST TO THE BACKBONE. THE HEADREST IS VERY TILTED FORWARD, WHICH STRAINS THE SPINE AND NECK IMMEDIATELY. I HAD A TOYOTA HIGHLANDER 2005, AND I DIDN'T PAY MUCH ATTENTION TO ANY TEST DRIVE BECAUSE THE SEAT ON THE HIGHLANDER 2005 WAS VERY COMFORTABLE. BUT 2018 IS HORRIBLE TO DRIVE. I'M VERY MUCH REGRETTING BUYING SUCH A CAR THAT I CAN'T DRIVE WITHOUT HURTING MY SPINE AND NECK. THE TOYOTA SUPPORT SUGGESTED USING A CUSHION BETWEEN THE SEAT AND DRIVERS BACK, AND THE VENDOR OFFERED NO TO FIX THE ISSUE. I DON'T THINK I'LL EVER BUY FROM A BUSINESS THAT PUNISHES THE CUSTOMER THROUGH SELLING HORRIBLE PRODUCTS AND DECLINE TO TAKE THE RESPONSIBILITY TO FIX IT. I ENDED UP PAYING ABOUT $35000 FOR A NOT RIDABLE VEHICLE, AND I'M FEELING MISERABLE ABOUT IT.
NHTSA ID Number: 11355054
Complaint Date: 2020-09-15
Fail Date: 2020-08-05
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: 4RUNNER
Model Year: 2015
Summary
I HAVE HAD 3 SETS OF TIRES ON MY 4RUNNER AND EACH SET HAS WORN DOWN PREMATURLY DESPITE PURCHASING GOOD QUALITY TIRES WITH A 60K MILE WARRANTY. I HAVE THE TIRES ROTATED, BALANCED AND ALIGNED AT THE REQUIRED SERVICE INTERVALS AND AS NEEDED. THE VEHICLE DOES NOT STAY ALIGNED VERY LONG. I EVEN WENT TO MULTIPLE TIRE SHOPS TO GET DIFFERENT OPINIONS. I'VE BEEN TOLD BY MULTIPLE TIRE SHOPS THAT THE 4RUNNERS ARE DIFFICULT TO ADJUST AND DO NOT HOLD AN ALIGNMENT. EACH SET OF 60K WARRANTY TIRES ONLY LASTED 30K MILES AND I WAS NOT ABLE TO GET ANY REPLACEMENT TIRES. THE ALIGNMENT PROBLEM CAUSES PREMATURE TIRE WEAR, SHAKING IN THE STEERING WHEEL AND AN OVERALL ROUGH RIDE. WHEN I DRIVE OVER 6OK MILES PER HOUR THE SHAKE AND ROUGH RIDE IS VERY UNCOMFORTABLE AND DISAPPOINTING IN SUCH AN EXPENSIVE VEHICLE.
Read More...NHTSA ID Number: 11355053
Complaint Date: 2020-09-15
Fail Date: 2020-08-26
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2016
Summary
MY CAR STARTED WHINING BAD AND LOSS POWER IT WAS STUCK IN ONE GEAR. NOW I'M HAVING TO GET A NEW TRAINSMISSION I HAVE 113,000MILES ON IT AND ONLY 4 YRS OLD BEFOR THIS HAPPENED I HAVE TO REPLACE 2 ROCKER ARMS AT 2 DIFFERENT TIMES ON 2 DIFFERENT CAMS THE ROCKER ARMS ARE A TERRIBLE DESIGNED IN THIS CAR AND GO BAD EASILY AND COST ALOT OF TIME AND MONEY TO GET THEM REPLACED
Read More...NHTSA ID Number: 11355052
Complaint Date: 2020-09-15
Fail Date: 2020-09-14
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: VERSA
Model Year: 2017
Summary
ENGINEERING FLAW ON NISSAN'S BEHALF. WATER COLLECTS INTO THE VEHICLES CABIN AND UNDERCARRIAGE AND AFFECTED THE ELECTRICAL HARNESS SO MUCH THAT IT AFFECTED THE BRAKING SYSTEM AND ABS LIGHT TO COME ON. I LOST BRAKING POWER AND COULD OF HAD A SERIOUS ACCIDENT. MY WHOLE ELECTRICAL HARNESS IS NON EXISTENT AT THIS POINT. THE CAR IS NOT DRIVEABLE AT THIS POINT. THEIR HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS AND IT'S UNSAFE TO DRIVE. NISSAN NEEDS A LIFETIME RECALL ON THIS OR NEEDS TO REFUND OUR MONEY BACK. I'VE CONTACTED NISSAN CONSUMER AFFAIRS IN HOPES TO GET SOME RECONCILIATION, BUT THAT REMAINS TO BE SEEN.
NHTSA ID Number: 11355051
Complaint Date: 2020-09-15
Fail Date: 2020-08-22
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2009
Summary
TRANSMISSION FAILED AT 149,000 MILES WHILE DRIVING ON A HIGHWAY.
Read More...NHTSA ID Number: 11355050
Complaint Date: 2020-09-15
Fail Date: 2017-09-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: 4RUNNER
Model Year: 2015
Summary
WHEN THE VEHICLE IS PUT IN REVERSE THE COMPUTER SCREEN REAR VIEW CAMERA IMAGE BECOMES BLURY, THE IMAGE SHAKES RAPIDLY AND STATIC WITH NEON LINES WOULD APPEAR DISTORTING THE CAMERA FOOTAGE. IT MADE THE REAR CAMERA SCREEN VIEW UNUSABLE AND UNRELIABLE. THIS HAPPENED OFF AND ON FOR OVER 2 YEARS AND DURING EACH SERVICE I WOULD ASK TOYOTA OF SAN LUIS OBISPO, CA TO DIAGNOSE AND FIX THE PROBLEM. THEY WOULD TELL ME THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND THAT THEY UPDATED THE COMPUTER CHIP AND IT "SHOULD BE GOOD". THIS DID NOT RESOLVE THE PROBLEM. I WAS ABLE TO VIDEO TAPE THE PROBLEM AND SHOWED THE VIDEO TO THE SERVICE MANAGER. HE HAD ME SEND HIM MY VIDEO AND SAID HE NEEDED TO TALK TO CORPORATE. AFTER 2 MONTHS AND MULTIPLE PHONE CALLS TO HIM HE SAID THEY HAD SEEN THIS PROBLEM IN OTHER VEHICLES AT OTHER DEALERSHIPS AND CORPORATE APPROVED HIM TO REPLACE THE COMPUTER FREE OF CHARGE SINCE MY CONCERNS HAD BEEN DOCUMENTED AT MANY SERVICE INTERVALS WHILE THE VEHICLE WAS STILL UNDER WARRANTY. I AM VERY DISAPPOINTED IN HOW LONG IT TOOK TOYOTA OF SAN LUIS OBISPO, CA TO ACKNOWLEDGE THE PROBLEM AND AGREE TO DO THE REPAIR. I HAD TO GET VERY ASSERTIVE AND PERSISTENT IN ORDER TO GET THEM TO LISTEN TO MY CONCERNS AND FIX THE PROBLEM. I WANTED TO DOCUMENT THIS PROBLEM IN CASE ANYONE ELSE MAY HAVE THE SAME ISSUES.
NHTSA ID Number: 11355049
Complaint Date: 2020-09-15
Fail Date: 2020-08-11
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: ROUTAN
Model Year: 2009
Summary
DASH FLASHING, HARD START AFTER PUTTING IN A NEW FUSE BOX AND AFTER FLASH FROM THE DEALER
Read More...NHTSA ID Number: 11355048
Complaint Date: 2020-09-15
Fail Date: 2020-09-13
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 2500 HD
Model Year: 2002
Summary
VIBRATION IN VEHICLE PRIOR TO TIRE BLOW OUT ON FREEWAY TRAVELING APPROXIMATELY 70 MPH.. APPEARS TO BE A TREAD SEPARATION TYPE FAILURE. TIRES ARE BF GOODRICH ALL TERRAIN TA KO BAZ WITH APPROXIMATELY 27000 MILES ON THEM. SIZE IS LT265/75R16. TIRES WERE ROTATED AND CHECKED FOR PROPER INFLATION BY PROFESSIONAL TIRE SHOP APPROXIMATELY 4 DAYS PRIOR TO FAILURE.
Read More...NHTSA ID Number: 11354712
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: Volvo Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: S90
Model Year: 2018
Summary
2018 VOLVO S-90. CONSUMER WRITES IN REGARDS TO A PRODUCT FLAW. *LD THE CONSUMER STATED THE VEHICLES FLOOR MAT HAD UNSNAPPED AND BECOME WEDGED UNDER THE ACCELERATOR PEDAL. THE CONSUMER WAS UNABLE TO DRIVE FORWARD OR IN REVERSE. *JS
NHTSA ID Number: 11354677
Complaint Date: 2020-09-15
Fail Date: 2020-09-15
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: CAMARO
Model Year: 2002
Summary
2002 CHEVROLET CAMARO. CONSUMER WRITES IN REGARDS TO A DESIGN DEFECT. *LD THE CONSUMER STATED THERE WAS A RECURRING PROBLEM WITH THE SAIL ROOF PANEL BUBBLING THROUGH THE BLACK PAINT OF THE VEHICLE. THE CONSUMER WAS ADVISED, BY THE DEALER, THAT THE ADHESIVE WAS CAUSING THE FAILURE. THE SAIL ROOF IS NO LONGER BEING MANUFACTURED. THE ONLY WAY TO REPAIR THE PART WOULD BE TO FIND A REPLACEMENT AT A JUNK YARD. THE CONSUMER STATED THAT WAS UNACCEPTABLE. *JS
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