Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359798
Complaint Date: 2020-09-18
Fail Date: 2020-09-16
Manufacturer’s Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2012
Summary
I TURNED ON THE CAR (STATIONARY) IN MY PARKING LOT AND A WARNING LIGHT CAME UP ON DISPLAY STATING "STEERING ASSIST FAULT - SERVICE REQUIRED." THE STEERING WHEEL WAS DIFFICULT TO MOVE WITH CAR UNDER 5 MPH. I TURNED OFF THE CAR AND TRIED AGAIN. THE WARNING LIGHT IMMEDIATELY CAME ON AGAIN AND SAME ISSUE WAS OBSERVED. THE CAR IS CURRENTLY INOPERABLE AS IT CAN NOT BE SAFELY MOVED FROM A SMALL PARKING SPOT.
Read More...NHTSA ID Number: 11359797
Complaint Date: 2020-09-18
Fail Date: 2020-09-14
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 HONDA CIVIC. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED, LOSS MOTIVE POWER, SWITCHED TO LIMP MODE WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE IN LIMP MODE. AFTER STOPPING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT DISAPPEARED AND THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTONATION HONDA LOCATED AT 23551 MAGIC MOUNTAIN PKWY, VALENCIA, CA 91355, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY CONTAMINATED FUEL. AFTER DRAINING THE FUEL SYSTEM, THE CONTACT RETRIEVED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V314000 (FUEL SYSTEM, GASOLINE) IN JULY 2020. THE FAILURE MILEAGE WAS 29,000.
NHTSA ID Number: 11359796
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: WRANGLER
Model Year: 2017
Summary
MY DASH KEEPS LOOSING POWER AND WHEN IT DOES I HAVE NO BREAKS OR LIGHTS. EVERYTHING DROPS TO ZERO AND THEN IT WILL JUST JUMP BACK UP AGAIN. MY ABSOLUTE, BRAKES,BATTERY, SEATBELT SENSORS KEEP GOING ON AND OFF. THIS HAPPENS MOVING AND IN PARK. OCCASIONALLY IT WON'T START EITHER. I HAVE HAD THE BATTERY, ALTERNATOR AND STARTER TESTED. I WAS TOLD THERE WAS A RECALL WHEN GETTING IT CHECKED AND INSPECTION BUT UPON CALLING THE READERSHIP I WAS TOLD NO.
Read More...NHTSA ID Number: 11359795
Complaint Date: 2020-09-18
Fail Date: 2020-08-10
Manufacturer’s Name: Braun Corporation
Vehicle/Equipment Make: BRAUNABILITY
Vehicle/Equipment Model: CHRYSLER WHEELCHAIR VAN
Model Year: 2015
Summary
DODGE RAM 1500 2015. TRUCK 'BOGGS' UPON ACCELERATION. THE RPM RISE ON DECELERATION CAUSING VERY HARD BRAKING. THE BOG I'M FEELING AND HEARING IN THE EXHAUST. IT LASTS FROM SECOND THROUGH THIRD GEAR THEN SMOOTHS OUT. MAKING CITY DRIVING VERY FRUSTRATING. WHEN I DECELERATE THE RPM RISE. DEPENDING ON THE SPEED OR GEAR I'M IN DETERMINATE THE LEVEL OF RPM ACCELERATION. AT HIGHER SPEEDS THEY RISE REAL HIGH. I'VE BEEN TO TWO DODGE DEALERSHIPS AND A PERSONAL MECHANIC. THEY TELL ME THE SAME THING. 'THE TRUCK IS NOT FIRING ANY CODES, SO THERE IS NOTHING WE CAN DO'. PLEASE HELP ME.
NHTSA ID Number: 11359794
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 2018
Summary
PASSENGER SLIDING DOOR WILL NOT UNLOCK/LOCK OTHER THAN DOING SO MANUALLY BY MOVING THE LOCK BY HAND. THIS RENDERS THE AUTOMATIC LOCK/UNLOCK BUTTON, KEY FOB AND AUTOMATIC OPENER USELESS.
Read More...NHTSA ID Number: 11359793
Complaint Date: 2020-09-18
Fail Date: 2020-08-06
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: ALTIMA
Model Year: 2015
Summary
I WAS DRIVING ON THE HIGHWAY, HEADING HOME AND RANDOMLY THE HOOD ON THE CAR FLEW OPEN. I BELIEVE THE HOOD LATCH IS FAULTY DUE TO THE RECALL. I WAS DRIVING AT 40 MPH ON THE HWY. MY VIEW WAS OBSTRUCTED BUT I SAFELY PULLED THE VEHICLE IN TO THE SERVICE LANE. I HOPPED OUT THE CAR TO CHECK THE DAMAGES AND NOTICE THE FRONT PANELS ON BOTH SIDES OF MY VEHICLE WAS BROKE BECAUSE OF THE HOOD LATCH FLYING OPENED. LUCKILY MY WINDSHIELD DID NOT BREAK DUE TO THIS BECAUSE AS THE DRIVER I'VE COULD'VE BEEN INJURED. THE HOOD WOULD NOT SAFELY CLOSED AND I HAD TO DRIVE SLOW ON THE STREET TO MAKE HOME SAFELY. GEICO INSURANCE HAS PICTURES AND MORE EXPLANATIONS OF THE DAMAGES.
Read More...NHTSA ID Number: 11359792
Complaint Date: 2020-09-18
Fail Date: 2020-07-18
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 TOYOTA CAMRY. THE CONTACT STATED THAT THE VEHICLE SHUDDERED BETWEEN SPEEDS OF 20 TO 40 MPH. THE SHUDDERING STOPPED WHEN THE VEHICLE EXCEEDED 50 MPH. THE VEHICLE WAS TAKEN TO NYE TOYOTA (1441 GENESEE ST, ONEIDA, NY 13421 (315) 363-1000). THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THAT THE CONTACT HAD A RECALL REPAIR FOR THE TORQUE CONVERTER SHUTTERING BACK IN 2015. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS EXTENDED BUT HAD SINCE EXPIRED. THE CONTACT WAS INFORMED THAT SHE WAS RESPONSIBLE FOR THE REPAIRS. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11359791
Complaint Date: 2020-09-18
Fail Date: 2020-09-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2016
Summary
STEARING WHEEL IS STICKING AFTER IT IS HELD IN ONE POSITION. THE STICKING CAN BE NOTICED AT ALL SPEEDS EVEN WHEN STOPPED. WHEN THESTEARING STICKS IT CAUSES THE DRIVER TO OVER COMPENSATE WHEN TRYING TO MAKE SMALL ADJUSTMENTS AT HIGHWAY SPEEDS.
Read More...NHTSA ID Number: 11359790
Complaint Date: 2020-09-18
Fail Date: 2020-03-18
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: CIVIC
Model Year: 2016
Summary
HONDA HAS KNOWN A/C ISSUES WITH THE CORROSIVE 1234YF REFRIGERANT THAT IMPACTS THE ENTIRE COOLING SYSTEM. SERVICE BULLETIN COVERS THE CONDENSER HOWEVER DOES NOT COVER THE COMPRESSOR, CLUTCH OR COIL THAT IS A COSTLY FIX. HONDA HAS IGNORED THE PROBLEM AND SHOULD RECALL HOWEVER THEY WENT THE EASY WAY OUT AND PUT OUT A SERVICE BULLETIN.
NHTSA ID Number: 11359789
Complaint Date: 2020-09-18
Fail Date: 2020-09-07
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EDGE
Model Year: 2009
Summary
2009 FORD EDGE AWD 80K MILES STRONG GAS SMELL AND EVIDENCE OF LEAK SEEN IN DRIVEWAY PROMPTED VISIT TO MECHANIC. LEAK DISCOVERED COMING FROM CORRODED SEAM OF FUEL TANK ON PASSENGER SIDE. NO CHECK ENGINE LIGHT EVER ALERTED ME THAT THERE WAS A PROBLEM. INTERNET SEARCH REVEALED FUEL TANK RECALL OF 128,000 FORD EDGE AND LINCOLN MKX CARS BUILT AT OAKVILLE ASSEMBLY PLANT BETWEEN SEPTEMBER 1TH, 2008 THROUGH JULY 1ST, 2010. MY CAR WAS BUILT AT THAT PLANT AT THAT TIME BUT I WAS NEVER INFORMED OF THE RECALL.(FOMOCO RECALL NUMBER: 15S31) I CALLED FORD AND THEY SAID MY CAR WAS NOT INCLUDED IN THE RECALL.
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