Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11359808
Complaint Date: 2020-09-18
Fail Date: 2019-05-02
Manufacturer’s Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: RDX
Model Year: 2015
Summary
LLOW BEAM HEADLIGHTS HAVE DIMMED OVER TIME (CAR WAS JUST OVER 4 YEARS OLD) TO THE EXTENT THAT IT IS NO LONGER SAFE TO OPERATE VEHICLE AT NIGHT WITHOUT USING HIGH BEAM LIGHTS. REPLACING BULBS DOES NOT CORRECT THE PROBLEM. DEALER AND DSM REP AGREE THERE IS A PROBLEM BUT WILL ONLY REPAIR FOR OVER $1,000. THERE WAS A RECALL FOR SIMILAR ISSUE ON DIFFERENT MODEL. MANY COMPLAINTS ONLINE FOR THIS ISSUE.
Read More...NHTSA ID Number: 11359807
Complaint Date: 2020-09-18
Fail Date: 2020-03-04
Manufacturer’s Name: Subaru of America, Inc.
Vehicle/Equipment Make: SUBARU
Vehicle/Equipment Model: LEGACY
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 SUBARU LEGACY. THE CONTACT STATED THAT WHILE HIS VEHICLE WAS PARKED UNDER A TREE, AN ACORN HAD FALLEN FROM THE TREE AND CRACKED THE WINDSHIELD ON THE DRIVER SIDE. THE CRACK SPREAD FROM THE DRIVER SIDE SPREAD AND BEGAN TO ZIG ZAG THREE INCHES DOWN THE WINDSHIELD. THE CONTACT ALSO STATED THAT HE DISCOVERED A CRACK ON HIS FRONT PASSENGER SIDE WINDOW THAT ALSO ZIG ZAGS FROM THE UPPER RIGHT HAND CORNER DOWN TO THE MIDDLE BOTTOM PORTION WINDOW. THE CONTACT CALLED AUSTIN SUBARU(8100 BURNET RD, AUSTIN, TX 78757) WHERE HE WAS INFORMED TO BRING IN THE VEHCILE TO THE DEALER FOR AN INSPECTION. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11359806
Complaint Date: 2020-09-18
Fail Date: 2020-09-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: 200
Model Year: 2016
Summary
WHILE DRIVING THE CAR WILL LOSE POWER. DASHBOARD SAYS TO PUT THE VEHICLE IN DRIVE, WHICH IT IS ALREADY IN DRIVE BECAUSE I'M DRIVING DOWN THE ROAD. I HAVE TO PUT IT IN PARK, SHUT OFF THE ENGINE, WAIT A FEW SECONDS AND RESTART THE CAR. THIS HAPPENS WHETHER I'M IN A PARKING LOT OR ON A MAIN ROAD IN TRAFFIC. FIRST TIME IT HAPPENED (A FEW WEEKS AGO) I WAS IN TRAFFIC ON A MAIN ROAD AND I HAD JUST STOPPED AT A STOP LIGHT. TODAY IT HAPPENED AFTER I PULLED INTO A PARKING LOT AND STARTED TO PULL INTO A PARKING SPOT.
Read More...NHTSA ID Number: 11359805
Complaint Date: 2020-09-18
Fail Date: 2019-08-05
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: CTS
Model Year: 2014
Summary
THE CUE INFOTAINMENT SCREEN CRACKED/WEBBED WHILE MY CAR WAS PARKED IN MY JOBS PARKING LOT. THIS CAUSED ALL FEATURES USING THE SCREEN INCLUDING HANDSFEE FOR CALLS INOPERABLE. THE DEALER STATES THIS IS A KNOWN RECURRING ISSUE WITH THE 2014 CUE SCREENS. APPARENTLY THEY ARE PRONE TO DELAMINATING AND CRACKING DUE TO A POOR MANUFACTURING GM DESIGN. THEY STATED THEY DO NOT HAVE A RECALL FOR THE SCREENS YET AND THE REPAIR WILL BE OUT OF POCKET.
Read More...NHTSA ID Number: 11359804
Complaint Date: 2020-09-18
Fail Date: 2015-11-18
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: NISSAN
Vehicle/Equipment Model: TITAN
Model Year: 2005
Summary
GAS GUAGE SAYS 189 THEN DROPS TO 70 AND CHANGES EVERY 5 MINS AND ITS DIED WITH READING HALF FULL AND 197 MILES TILL EMPTY IT FLUCTUATES IN MOTION AT A STOP AT RANDOM TIMES
Read More...NHTSA ID Number: 11359803
Complaint Date: 2020-09-18
Fail Date: 2020-09-04
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: SONATA
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 HYUNDAI SONATA. THE CONTACT STATED THAT THERE WAS A CRACK IN THE DASHBOARD NEAR THE PASSENGER'S SIDE AIR BAG HOUSING. VIN TOOL SHOWED NO RECALLS ON THE ISSUE. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 133,573.
NHTSA ID Number: 11359802
Complaint Date: 2020-09-18
Fail Date: 2020-09-04
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: BUICK
Vehicle/Equipment Model: ENCLAVE
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 BUICK ENCLAVE. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING 15 MPH, THEY HEARD AN ABNORMAL NOISE AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE DRIVER CONTINUED TO DRIVING THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER LEE PETERSON BUICK GMC OF YAKIMA LOCATED AT 410 S 1ST ST, YAKIMA, WA 98901, (509) 731-3946, WHERE IT WAS DIAGNOSED WITH NEEDING THE POWER STEERING ASSEMBLY AND PUMP TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
NHTSA ID Number: 11359801
Complaint Date: 2020-09-18
Fail Date: 2019-10-15
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2020
Summary
NEARLY CONSTANT CRACKLE/POPPING THROUGH SPEAKERS LARGELY RELATED TO BODY FLEXING. THE ROUGHER THE ROAD SURFACE, THE MORE EVIDENT THE NOISE BECOMES. CLEARLY A MECHANICAL ISSUE WITH ELECTRICAL CONNECTIONS. A TEMPORARY IMPROVEMENT MAY OCCUR AFTER APPLYING AN OPEN HAND SMACK TO THE DASH SURFACE ABOVE THE INSTRUMENT CLUSTER. POP/CRACKLE IS EVIDENT EVEN WITH THE SOUND SYSTEM POWERED OFF. ADDITIONALLY, THE INSTRUMENT CLUSTER COMPLETELY FAILS OCCASIONALLY AND THE VEHICLE MUST BE TURNED OFF AND ON TO HAVE THE DISPLAY RETURNED. VERY MUCH A SAFETY ISSUE! BASED ON MY LONG EXPERIENCE IN THE ELECTRONICS INDUSTRY, THIS IS SOME SORT OF GROUNDING OR CONNECTOR ISSUE'OR POSSIBLY AN INTERMITTENT SHORT CIRCUIT (ALTHOUGH NO FUSES HAVE BLOWN). THE ISSUE STARTED SOON AFTER PURCHASE 10/2019 AND CONTINUES THROUGH TODAY, 9/18/2020.
Read More...NHTSA ID Number: 11359800
Complaint Date: 2020-09-18
Fail Date: 2020-08-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: LINCOLN
Vehicle/Equipment Model: MKZ
Model Year: 2010
Summary
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE COULD BE SHIFTED FROM PARK INTO DRIVE WITHOUT DEPRESSING THE BRAKE PEDAL. ADDITIONALLY, ON OCCASIONS THE VEHICLE SHIFTED OUT OF PARK INTO DRIVE INDEPENDENTLY AND ROLLED AWAY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ATTEMPTING TO SHIFT THE VEHICLE INTO DRIVE, THE SHIFTER NOB BRACKET DETACHED FROM THE VEHICLE. THE CONTACT CONTACTED CARSON DODGE CHRYSLER JEEP RAM (3059 S CARSON ST, CARSON CITY, NV 89701; (775) 883-2020) AND WAS INFORMED THERE WAS NO RECALL ON THE VIN. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
NHTSA ID Number: 11359799
Complaint Date: 2020-09-18
Fail Date: 2020-06-30
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ACCORD
Model Year: 2010
Summary
STALLING. FUEL CONSUMPTION. HEADLIGHTS REPAIRED. ELECTRICAL.
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