Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11360556
Complaint Date: 2020-09-22
Fail Date: 2020-03-27
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2017
Summary
FAULTY RADIATOR HAD TO BE REPLACED. THE VEHICLE HAS ALWAYS MAINTAINED REGULAR MAINTENANCE AND NEVER HAD ACCIDENTS OR ISSUES. THE TEMP STARTED OVERHEATING AND UPON INSPECTION THE MECHANIC STATED THE RADIATOR WAS CAUSING IT. MY RESEARCH ONLINE SHOWS MANY OTHERS HAVE EXPERIENCED THIS ISSUE. THIS SHOULD NOT HAPPEN ON A CAR THAT IS ONLY 3 YEARS OLD!
Read More...NHTSA ID Number: 11360555
Complaint Date: 2020-09-22
Fail Date: 2020-08-03
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: SRX
Model Year: 2014
Summary
THE CADILLAC QUE (RADIO SCREEN) HAS CRACKED IN UPPER RIGHT CORNER & EXPANDING DOWN THE SCREEN & TOWARD LEFT SIDE OF SCREEN CAUSING DISTORTION TO WHAT IS DISPLAYED. MY CAR IS GARAGE KEPT AND NOT EVEN USED AS A DAILY VEHICLE. I AM VERY FRUSTRATED & DISAPPOINTED IN THIS FLAW & WOULD APPRECIATE A RECALL TO HAVE SCREEN REPLACED AT NO CHARGE.
NHTSA ID Number: 11360554
Complaint Date: 2020-09-22
Fail Date: 2020-08-22
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2012
Summary
WHILE DRIVING AT HIGHWAY SPEEDS FOR MORE THAN AN HOUR CAR WILL SUDDENLY NOT ACCELERATE AND WILL CONTINUALLY SLOW PAST UNSAFE DRIVING SPEEDS. CAR WILL ONLY DRIVE AT IDLE AND NEEDS TO BE TURNED OFF AND RESTED FOR MORE THAN 5 MINUTES BEFORE IT WILL ACCELERATE AGAIN. DEALER SERVICE DEPARTMENT STATES CVT NEEDS TO BE REPLACED. OTHER MODEL YEARS HAVE HAD WARRANTIES EXTENDED TO 120,000 MILES FOR SIMILAR CVT ISSUES.
Read More...NHTSA ID Number: 11360553
Complaint Date: 2020-09-22
Fail Date: 2020-07-10
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2011
Summary
ALL OFF THESE EVENTS I AM DESCRIBING HAPPENED ALL WHILE DRIVING AND STILL OCCUR WHILE IN PARK. ALL OF THESE ALSO SLOWLY PROGRESSED INTO ONE BIG ISSUE OVER A MONTH AND A HALF PERIOD. IT STARTED OFF AS MY HEADLIGHTS WERE DIMMING AND FLICKERING, THEN IT PROGRESSED TO MY DASH LIGHTS DOING THE SAME, FLICKERING AND DIMMING ON AND OFF. THEN IT STARTED AFFECTING MY AC AND HEAT, IT WOULD GET LOCKED TO STAY ON AND I WOULD HAVE IT TURNED OFF BUT IF MY GAUGES WERE IN A CERTAIN POSITION SOMETIMES IT WOULD JUST TURN ON BY ITSELF. THEN MY BATTERY LIGHT WOULD TURN ON AND OFF, AND THEN MY POWER STEERING WAS MAKING LIKE A CLICK SOUND AND IT WOULD GO IN AND OUT. ONE TIME MY LOCKS WERE GOING ON AND OFF BY THEMSELVES AS WELL. I REPLACED THE BATTERY THINKING IT WAS DYING, THAT DIDN'T HELP. I TOOK IT TO GET THE BATTERY AND ALTERNATOR TESTED AND IT WAS GIVING A 100%. I'M AT A LOSS AND DO NOT KNOW WHAT ELSE TO DO AS THE POWER STEERING IS AN ISSUE.
Read More...NHTSA ID Number: 11360552
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
I WAS DRIVING AND WAS TRYING TO ACCELERATE WAS GOING ABOUT 42 AND MY CAR DROPPED THE GEAR AND MY CAR IMMEDIATELY SLOWED DOWN TO ABOUT 38MPH AND THE CAR BEHIND ME ALMOST SLAMMED INTO THE REAR OF THE CAR. THIS HAS HAPPENED ON MULTIPLE OCCASIONS. I HAVE CONTACTED MY DEALERSHIP ON MANY OCCASIONS AND THEY TELL ME NOTHING IS WRONG AND I BRING IT TO OTHER MECHANICS AND THEY TELL ME THEY HAVE ISSUES ALL THE TIME WITH THIS MAKE AND MODEL OF THIS VEHICLE. I DRIVE WITH A SMALL CHILD IN THE CAR AND I FEEL COMPLETELY UNSAFE. I AM SO FURIOUS WITH MY JEEP DEALERSHIP LOCATED ON ROUTE 88 IN BRICK NEW JERSEY. NO ONE WANTS TO TAKE ACCOUNTABILITY. MY SECOND ISSUE IS WITH THE LUG SCREWS IN THE TIRES THEY KEEP BECOMING 'SWOLLEN' AFTER REPLACING THEM CONSTANTLY I WAS TOLD YET AGAIN THEY NEED TO BE REPLACED AND THEY ARE NOT CHEAP TO KEEP REPLACING. AND LAST MY AIR BAGS CENSOR HAS BEEN REPLACED AT LEAST TWICE THE DRIVER AIRBAG CENSOR KEEPS POPPING UP ON MY DASHBOARD.
NHTSA ID Number: 11360551
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2014
Summary
DRIVER SIDE DOES NOT GET HOT WITH HEATER. PASSENGER SIDE DOES.
Read More...NHTSA ID Number: 11360550
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2011
Summary
DESPITE A RECALL (RECALL 15S18), POWER STEERING FAULT ALERT SHOWS UP UNEXPECTEDLY, AS WELL AS SERVICE ADVANCETRAC (TRACTION CONTROL SYSTEM). IN THE MIDDLE OF DRIVING (IN MOTION) ON A HIGHWAY GETTING OFF TO A CITY STREET, I GET THE ALERT INDICATING SERVICE POWER STEERING. WHEN STOPPED AT A RED LIGHT, I ATTEMPT TO TURN OFF AND TURN ON MY VEHICLE TO GET RID OF THE ALERT, BUT DOESN'T GO AWAY. WHEN ATTEMPTING TO LEAVE MY RESIDENCE, I UNEXPECTEDLY RECEIVED A 'POWER STEERING ASSIST FAULT' MESSAGE, RESULTING IN MY STEERING WHEEL BECOMING INCREASINGLY DIFFICULT TO TURN, RENDERING MY VEHICLE INOPERABLE. THIS IS UNSAFE AND NEEDS TO BE ADDRESSED ACCORDINGLY.
Read More...NHTSA ID Number: 11360549
Complaint Date: 2020-09-22
Fail Date: 2020-06-15
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2018
Summary
THE WINDSHIELD DEVELOPED A CRACK WHILE I WAS SITTING IN A PARKING LOT. IT EMANATES FROM RIGHT ABOVE THE DRIVER SIDE WINDSHIELD WIPER. THERE IS NO EVIDENCE OF ROCK STRIKE.
Read More...NHTSA ID Number: 11360548
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2019
Summary
ONCE I HAVE WARMED THE CAR AND PUT IT IN MOTION WHETHER IN REVERSE OR FORWARD AS I SLOW DOWN TO COME TO A STOP LIGHT OR YIELD THE CAR EITHER STARTS TO DIE OR DIES COMPLETELY. I CAN TRY TO PUSH THE DRIVERS PEDAL AND SOMETIMES IT WILL CRANK BACK UP AND CONTINUE IN MOTION AND SOMETIMES, IN THE MIDDLE OF TRAFFIC I MIGHT HAVE TO PUT ON THE BRAKE, PUT IT IN PARK AND START IT ALL OVER AGAIN. THIS IS VERY SCARY, VERY DANGEROUS!!! DOESN'T MATTER THE TYPE OF ROAD I AM ON. I WAS TOLD THIS IS A NORMAL THING FOR THIS VEHICLE, BUT THIS IS HARD FOR ME TO BELIEVE THAT A CAR IS MADE TO GO DEAD AT A MOMENTS NOTICE IN TRAFFIC.
Read More...NHTSA ID Number: 11360547
Complaint Date: 2020-09-22
Fail Date: 2020-09-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: CARAVAN
Model Year: 2008
Summary
TL* THE CONTACT OWNED A 2008 DODGE GRAND CARAVAN. THE CONTACT STATED THAT HER VEHICLE WAS IN THE DRIVEWAY PARKED WHEN A NEIGHBOR NOTIFIED THAT THE VEHICLE WAS ON FIRE. THE CONTACT DISCOVERED THAT THE FRONT DRIVER SIDE DOOR WENT UP IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT AND POLICE REPORT WERE MADE FILED. NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT DEEMED THE VEHICLE A TOTALED LOSS. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 10V235000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. NO DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 188,000.
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