Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11360947
Complaint Date: 2020-09-24
Fail Date: 2020-09-24
Manufacturer’s Name: Volkswagen
Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: ATLAS CROSS SPORT
Model Year: 2020
Summary
STEERING MAKES CREAKING AND NOISE WHEN TURNING EVEN WHEN STOPPED. DEALER REPLACED SWAY BAR LINKS TODAY VIA TSB. PROBLEM NOT FIXED, DEALER TEST DROVE AFTER FIX AND DETERMINED IT COULD POSSIBLY BE CLOCKSPRING. OTHERS ONLINE HAVE SIMILAR ISSUES, SOME SAY REPLACEMENT OF ENTIRE RACK IS REQUIRED, I HOPE NOT.
Read More...NHTSA ID Number: 11360946
Complaint Date: 2020-09-24
Fail Date: 2020-09-20
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2014
Summary
TOOK ESCAPE TO DEALER ON 08/26/20, ALL CHECKED OUT. SOMEONE HAD MARKED COOLANT RESEVOIR ON THE PAPER WORK DONE AT DEALER, WAS WRITTEN IN AND THEN IT WAS CROSSED OFF. FAST FOWARD 3 WEEKS AND DASH READ "TURN OFF ENGINE TOO HOT" TOOK TO DEALER NO OTHER MECHANIC HAS TOUCHED CAR AND THEY STATED THE RESEVOIR HAD LEAKED AND THAT THE ENGINE MOUNT WAS CORRODED. THEY TAKE NO RESPONSIBILITY FOR NOT TAKING ACTION ON A BROKEN RESEVOIR THAT CORRODED ENGINE MOUNT. THIS HAPPENED ON WHILE DRIVING 20 MINUETS ON THE FREEWAY.
Read More...NHTSA ID Number: 11360945
Complaint Date: 2020-09-24
Fail Date: 2020-09-16
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2007
Summary
TL* THE CONTACT'S SIGNIFICANT OTHER OWNS A 2007 CHEVROLET MALIBU. THE CONTACT STATED WHILE HIS SIGNIFICANT OTHER WAS DRIVING 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE DRIVER PARKED AT A NEARBY PARKING LOT AND WAS STATIONARY FOR 45 MINUTES BEFORE CONTINUING TO DRIVE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO HERB CHAMBERS CHEVROLET OF DANVERS LOCATED AT 90 ANDOVER STREET, MA-114, DANVERS, MA 01923, (978) 774-2000, AND THE REPAIRS WERE STILL PENDING. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
NHTSA ID Number: 11360944
Complaint Date: 2020-09-24
Fail Date: 2020-08-20
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FLAMMER FORD OF SPRING HILL (3335 COMMERCIAL WAY, SPRING HILL, FL 34606) AND WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS WERE SWOLLEN AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT HE HAD NEVER HEARD OF SUCH A REPAIR NEEDING TO BE PERFORMED ON ANY VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ID Number: 11360943
Complaint Date: 2020-09-24
Fail Date: 2020-09-24
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TACOMA
Model Year: 2019
Summary
THERE IS CURRENTLY AN OPEN RE-CALL ON THE FUEL PUMP. I DO NOT FEEL LIKE IT'S BEING FIXED IN A TIMELY MANNER. TOYOTA KEEPS CHANGING THE REMEDY DATE.
NHTSA ID Number: 11360942
Complaint Date: 2020-09-24
Fail Date: 2020-09-22
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 2500
Model Year: 2016
Summary
DURAMAX 2500HD SILVERADO LT STEERING/BRAKE ISSUE WHEN REAR TIRES GO BELOW TPMS THRESHOLD OF 56 PSI PER TIRE AND ILLUMINATE A WARNING LIGHT. THE SYMPTOMS WERE WHILE DRIVING IN FORWARD DIRECTION A FEELING OF BAD BRAKES/WARPED ROTOR/MISSING LUG NUTS WITH A CONTINUAL INCREASE OF SHAKING PAST 25MPH UP TO 65MPH AT WHICH POINT IT FELT COMPLETELY UNSAFE. OTHER SYMPTOMS WERE NOTICEABLY WORSE WHILE BRAKING THE STEERING WHEEL BECAME ALMOST UNHOLDABLE AND SHAKING TO AN EXTREME. BRAKES, ROTORS AND ASSOCIATED HARDWARE HAVE BEEN CHECKED AND ARE IN GOOD CONDITION. THE TRUCK ONLY HAS 72K MILES ON IT. AFTER STOPPING AT A SHOP AND PUTTING AIR BACK IN THE TIRES BACK TO "WITHIN TOLERANCE UP TO 65 PSI PER TIRE. THE TRUCK DRIVES NORMALLY AS IT SHOULD WITHOUT SHAKE OR WOBBLE. IT CURRENTLY HAS NON FACTORY TIRES OF BRAND: TOYO A/T OPEN COUNTRY. SIZE: LT265/70/R17
Read More...NHTSA ID Number: 11360941
Complaint Date: 2020-09-24
Fail Date: 2020-09-23
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2005
Summary
BROUGHT THE CAR AUGV18TH WARRANTY ENDED SEP 18TH.INTHAT TIME CAR WAS TAKEN BACK FOR ENGINE RELATED ISSUES ALSO NO HEAT WAS .THE CAR WAS TAKEN BACK TWICE FOR REPAIRS.THEN YESTERDAY CAR STOPPED RUNNING COMPLETLY ON SEPT 23RD.THEY SAID THE REPAIRED THE CAR AND GAVE IT BACK TO ME ON SEPT 19TH
Read More...NHTSA ID Number: 11360940
Complaint Date: 2020-09-24
Fail Date: 2020-09-05
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2012
Summary
THE FRONT PASSENGER ACTIVE HEAD RESTRAINT (HEADREST) DEPLOYED WHILE THE VAN WAS JUST SITTING STATIONARY IN THE GARAGE, NOT FROM BEING REAR-ENDED LIKE IT'S DESIGNED.
Read More...NHTSA ID Number: 11360939
Complaint Date: 2020-09-24
Fail Date: 2020-07-19
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2015
Summary
I HAD TWO INSTANCES WHERE MY CAR STALLED ON THE HIGHWAY WHILE DOING 50-60 MILES AN HOUR. THE ENGINE RUNS FINE AND REVS GO UP WHEN I PUSH THE ACCELERATOR, HOWEVER THE CAR DOES NOT SPEED UP. BOTH THE TIMES I WAS ABLE TO MOVE THE CAR TO THE SIDE OF THE HIGHWAY, NARROWLY AVOIDING ACCIDENTS. THE ENGINE DIED BOTH TIMES AND AFTER A PERIOD OF TIME STRANDED ON THE SIDE OF THE HIGHWAY I WAS ABLE TO START THE CAR AND DRIVE TO MY DESTINATION. I TOOK IT TO A LOCAL DEALERSHIP TO GET IT CHECKED OUT. THE DEALERSHIP CLAIMS THEY COULD NOT FIND WHAT THE ISSUE IS WITH THE CAR. ACCORDING TO THEM, THEY IDLED THE CAR FOR ABOUT AN HOUR TO WARM IT UP AND DROVE IT FOR AN HOUR. THEY REPEATED THIS ONE MORE TIME. HOWEVER, THEY COULD NOT REPLICATE THE ISSUE AND CANNOT FIX IT. APPARENTLY THEY PERFORMED A THROTTLE BODY SERVICE ON THE CAR AND CHARGED ME FOR IT. LOOKING AT THE MILEAGES ON THE INVOICE, THE CAR WENT INTO THE DEALERSHIP AT 91223 MILES AND WENT OUT OF THE DEALERSHIP AT 91255 MILES. HOWEVER WHEN I PICKED UP THE CAR, THE MILEAGE ON IT WAS 91241 MILES. SO BASICALLY THEY DROVE THE CAR FOR A TOTAL OF 18 MILES IN 2 HOURS? I HAVE TWO ISSUES HERE. 1. I HAVE A CAR THAT HAS A POTENTIAL TO PUT THE SAFETY OF MY FAMILY AND I AT RISK IN THE MIDDLE OF THE HIGHWAY. 2. THE DEALERSHIP CLAIMED THEY TRIED TO DIAGNOSE IT BUT EVIDENTLY HAVE NOT EVEN TRIED, IF YOU LOOK AT THE MILEAGE. I WOULD LIKE TO KNOW HOW I CAN GET THIS ISSUE FIXED AND FEEL SAFE IN THE CAR.
Read More...NHTSA ID Number: 11360938
Complaint Date: 2020-09-24
Fail Date: 2020-09-21
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DURANGO
Model Year: 2011
Summary
2011 DODGE DURANGO CREW AWD 3.6L I HAVE BEEN EXPERICENCING NO START OR STALL OUT ON THE TRUCK. I HAVE TAKEN THE TRUCK TO ANCHORAGE CHRYSLER DODGE IN ANCHORAGE ALASKA FOR FUEL PUMP RELAY RECALL REPAIR. THEY STATED THAT OVER THE 3 DAY THEY HAD MY TRUCK THAT IT STARTED EVERY TIME BUT DID STALL OUT TWICE. THEY HAVE REFUSED TO FIX THE RECALL STATING THAT THE NO START ISSUE DID NOT HAPPEN WHILE IN THERE CARE BUT THAT IT DID START AND STALL OUT. IT WAS SUGGESTED TO ME BY THE SERVICE MANAGER THAT NEXT TIME I HAVE THE ISSUE TO HAVE IT TOWED TO ANCHORAGE CHRYSLER DODGE. MY VEHICLE WILL AT RANDOM NOT START OR WILL START AND STALL OUT. THE DEALERSHIP STATES THEY FOUND NOTHING WRONG WITH MY VEHICLE EVEN THOUGH THEY DID STATE THAT IT WOULD START AND STALL OUT FOR THEM.
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