Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11360536
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: Nissan
North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: VERSA
Model Year: 2014
Summary
MY NISSAN VERSA 2014 HAD TO HAVE THE TRANSMISSION REPLACED WITH ONLY A LITTLE OVER 80,000 MILE'S ON IT. AFTER RESEARCH THIS IS A KNOWN ISSUE FOR NISSAN CRV TRANSMISSIONS FOR VEHICLES INCLUDING MY MAKE AND MODEL. THE VEHICLE WAS IN MOTION AT THE TIME OF THE ISSUE ON A SECONDARY ROADWAY.
NHTSA ID Number: 11360535
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: PRIUS
Model Year: 2002
Summary
DRIVING UP AND DOWN A SLIGHT INCLINE, POWER STEERING SUDDENLY GOES OUT. ONLY HAPPENED TWICE SO FAR BUT I DON'T KNOW WHAT WOULD PREVENT IT FROM HAPPENING AGAIN. PROBABLY GOING ABOUT 15-20MPH UPHILL AND MAYBE 20-25MPH DOWNHILL. HAPPENED ON A CITY STREET.
Read More...NHTSA ID Number: 11360534
Complaint Date: 2020-09-22
Fail Date: 2018-11-15
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: MURANO
Model Year: 2018
Summary
TL* THE CONTACT OWNS A 2018 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING A RIGHT TURN, THE DOORS UNLOCKED. THE DOOR AJAR LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT WITH ANOTHER VEHICLE IN THE PASSENGER'S SIDE LANE, THE FORWARD COLLISION AUTOMATIC BRAKING FEATURE ACTIVATED WITH AN AUDIBLE ALARM. THE FAILURES RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS INCLUDING THE HEADQUARTER NISSAN DEALER LOCATED AT 1725 WHITTLESEY RD, COLUMBUS, GA 31904, WHERE THE TECHNICIANS FROM BOTH DEALERS REPLACED ALL THE SENSORS. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE THREE TIMES AND STATED THAT THE VEHICLE WOULD BE BOUGHT BACK HOWEVER, THE SERVICE MANAGER AT THE HEADQUARTER NISSAN DEALER INTERVENED, STATING THAT THE VEHICLE WAS REPAIRED AND THAT THERE WAS NO NEED FOR A BUY BACK. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.*DT CONSUMER STATED VIDEO IS ATTACHED.*JB
NHTSA ID Number: 11360533
Complaint Date: 2020-09-22
Fail Date: 2020-03-01
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-250
Model Year: 2019
Summary
WHILE DRIVING AT HIS GHWAY SPEED LIMIT OF 75 MPH I WENT OVER UNEVEN BREAK IN ROAD AND STEERING WHEEL VIOLENTLY STARTED SHAKING. I PULLED OVER AND STOPPED THINKING I HAD A BLOWOUT. TIRES WERE OK. GOT BACK ON ROAD AND CONTINUED HOME. THIS WAS AT APPROXIMATELY 10,000 MILES. A FEW DAYS LATER AT 75MPH EXPERIENCES IT AGAIN. THIS TIME ALMOST LOST CONTROL. CALLED DEALER WHO ACTED LIKE THEY NEVER HEARD OF IT, BUT TOOK IT IN. THEY CHANGED OUT DAMPER ASSEMBLY. I'M AT 12,000MILES NOW AND FEEL A VIBRATION STARTING UP. NOTHING LIKE THE FIRST TWO TIMES THOUGH. I AM WORRIED THAT THEY MAY NOT FIX AGAIN. I DO WORRY THAT IT COULD CAUSE ME TO LOSE CONTROL ON CROWDED INTERSTATE. SOMETHING SHOULD BE DONE FOR RECALLING THESE TRUCKS.
Read More...NHTSA ID Number: 11360532
Complaint Date: 2020-09-22
Fail Date: 2020-07-18
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COLORADO
Model Year: 2017
Summary
TORQUE CONVERTER CLUTCH 'SHUDDER' AT LOADED STEADY SPEED AND ACCELERATION - VIBRATION FELT IN ENTIRE CABIN @ 15,560 MILES. NON-EXISTENT WHILE COASTING/OFF-THROTTLE. PREVALENT WHEN DRIVETRAIN IS FULLY WARMED UP & ON HIGHWAY. EXTREMELY ANNOYING.
Read More...NHTSA ID Number: 11360531
Complaint Date: 2020-09-22
Fail Date: 2020-02-05
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: YUKON XL
Model Year: 2015
Summary
THE LEFT LED TAIL LIGHT WOULD GO OUT AND THEN COME BACK ON. THIS HAS BEEN HAPPENING FOR OVER A YEAR NOW. POLICE STOPPED ME TWICE BUT THANKFULLY, DID NOT GIVE ME A TICKET. HAD IT REPAIRED 2 OR 3 TIMES. IT MIGHT LAST A DAY OR TWO AND THEN GOES OUT AGAIN. APPARENTLY, THERE IS A THIN METAL PIECE THAT IS SORTED TOGETHER THAT KEEPS BREAKING. THE RIGHT ONE HAS STARTED DOING IT TOO. I WAS OVER THE MILEAGE FOR THE RECALL. CAN'T AFFORD THE $1600 OR SO IT WOULD COST FOR NEW IMPROVED TAIL LIGHTS. WHAT DOES MILEAGE HAVE TO DO WITH REPAIRING A DEFECT IN THE PRODUCTS USED IN THE TAIL LIGHT? I AM CONSTANTLY AFRAID SOMEONE WILL REAR END ME SINCE THE LIGHT DOESN'T WORK.
Read More...NHTSA ID Number: 11360530
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ELANTRA
Model Year: 2008
Summary
THE CHECK ENGINE LIGHT CAME ON WHEN I STARTED UP THE CAR ONE MORNING IN EARLY MAY; ENDED UP GETTING A NEW GAS CAP. 24 HOURS LATER, CHECK ENGINE LIGHT COMES ON AGAIN WHEN I START UP THE CAR. AFTER SMOKE TESTING FOR LEAKS, GOT THE PURGE VALVE REPLACED. 24 HOURS LATER, CHECK ENGINE LIGHT COMES ON AGAIN WHILE I'M AT A STOP LIGHT. WAITED COUPLE MONTHS DUE TO NO INCOME DURING PANDEMIC. CODE WAS THE SAME REGARDING EMISSIONS ISSUES; ANOTHER SMOKE TEST REVEALED FAULTY VENT CANISTER VALVE. GOT IT REPLACED AND DROVE FINE FOR AN HOUR. FEW HOURS LATER, THE LIGHT CAME BACK ON ONCE AGAIN WHILE I'M ACCELERATING AFTER A TURN. THE MECHANIC THAT INSTALLED THE VCV CHECKED THE PART AS WELL AS THE PURGE VALVE AND NOTICED NEITHER PART WERE FUNCTIONING AS NEEDED. HE STATED POTENTIAL ECU ISSUE OR FAULTY FUEL TANK PRESSURE SENSOR WITH THE LIKELIHOOD OF THE LATTER BEING THE MOST LIKELY CAUSE. I DID NOT OKAY WORK ON EITHER PART; HE DID WHAT HE COULD AND THE LIGHT WENT OFF. WHEN I CAME TO A STOP LIGHT, THE CHECK ENGINE LIGHT CAME OF YET AGAIN. NHTSA RECALL SHOWS 08V429000 (AND A SEPARATE 08V694000 FOR PUERTO RICO) THAT APPEARS TO COINCIDE WITH MY ISSUES AS WELL AS THAT OF MANY OTHERS (BASED ON RESEARCH). MY VIN DOES NOT SHOW AS BEING PART OF THE RECALL, HOWEVER. I QUESTION WHETHER HYUNDAI FULLY DISCLOSED THE FULL LIST OF THE POTENTIAL CARS AFFECTED BY A FAULTY FUEL PUMP MOTOR.
NHTSA ID Number: 11360529
Complaint Date: 2020-09-22
Fail Date: 2020-04-08
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD F-150. THE CONTACT STATED THAT HER HUSBAND WAS DRIVING 70 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE DRIVER COASTED THE VEHICLE TO SHOULDER AND WAITED FOR APPROXIMATELY 10 MINUTES FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE 3 TIMES BUT WAS UNABLE TO RETRIEVE ANY FAULT CODES. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
NHTSA ID Number: 11360528
Complaint Date: 2020-09-22
Fail Date: 2020-09-04
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2019
Summary
VEHICLE TRANSMISSION IS VERY SPOTTY .. IT JERKS AND HARD TO GET FROM ONE GEAR TO THE NEXT. THERE'S A MAJOR ISSUE WITH THE TRANSMISSION. THIS OCCURS EVERYDAY
Read More...NHTSA ID Number: 11360527
Complaint Date: 2020-09-22
Fail Date: 2020-09-22
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SPARK
Model Year: 2013
Summary
WHILE DRIVING OUR 2010 CHEVROLET SPARK, THE CLUTCH PEDAL SNAPPED OFF, WHILE THE CAR WAS IN MOTION.
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