Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11361234
Complaint Date: 2020-09-26
Fail Date: 2020-09-25
Manufacturer’s Name: Chrysler
(FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2017
Summary
MY 2017 JEEP CHEROKEE HAS 32,000 MILES ON IT AND SUDDENLY MY "SERVICE SHIFTER" MESSAGE CAME ON. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY HAVE HAD SEVERAL JEEPS THAT HAVE HAD THIS PROBLEM. IT IS GOING TO COST ME OVER $300 TO REPAIR THIS ERROR MESSAGE. I FEEL THIS IS A DEFECT IN THE VEHICLE AND WANTED TO MAKE SURE MY COMPLAINT IS RECORDED. THIS REPAIR THAT NO ONE SEEMS TO REALLY KNOW MUCH ABOUT IS A VERY SERIOUS HIT TO MY FAMILY'S BUDGET.
NHTSA ID Number: 11361233
Complaint Date: 2020-09-26
Fail Date: 2020-09-25
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
MY FIANCE AND I WERE INVOLVED IN A CAR ACCIDENT WITH A PARKED RV MY FIANCE WAS DRIVING TOWARDS THE TRAFFIC LIGHT WHEN OUT OF NO WHERE THE CAR SHIFTED GOING FORWARD AND CAUSING US TO CRASH AGAINST THE RV
Read More...NHTSA ID Number: 11361232
Complaint Date: 2020-09-26
Fail Date: 2018-12-27
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2017
Summary
THE ENGINE LIGHT CAME ON ON THE DASH BOARD AND THE ENGINE POWER WAS DECREASING. I EXITED THE HIGHWAY AND MADE IT TO A GROCERY STORE PARKING LOT WHEN THE ENGINE DIED. THE CAR WAS NO LONGER OPERATIONAL AND WAS TOWED TO KIA PATTERSON IN ARLINGTON, TX. THEY SAID THE ENGINE NEEDED TO BE REPLACED AND THAT IT WAS NOT UNDER WARRANTEE. I COST $7429.97 TO REPLACE THE ENGINE.
NHTSA ID Number: 11361231
Complaint Date: 2020-09-26
Fail Date: 2020-09-24
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: RENEGADE
Model Year: 2017
Summary
I WAS DRIVING MY CAR AS AN AUTOMATIC NOT SHIFTING IT. ALL OF A SUDDEN THE INFO SECTION SAYS DOWN SHIFT AS I WAS TURNING, I WAS IN MOTION THE WHOLE TIME, I DID NOT STOP TO TURN. AND IT DIES. RIGHT IN THE ROAD WHILE DRIVING. I HAVE LOOKED AND MY VIN DOESNT COME UP AS A RECALL BUT THIS OH MY GOD I WAS LUCKY I WAS ON A BACK ROAD TO BE OK, IF I HAD BEEN ON A BUSY ROAD OR INTERSTATE MY FAMILY AND I WOULD BE DEAD. WHAT IS WRONG WITH IT. I NEED THIS FIXED ASAP. THIS IS MY ONLY MEANS OF TRANSPORTATION. HELP ME!!!!!!!
Read More...NHTSA ID Number: 11361230
Complaint Date: 2020-09-26
Fail Date: 2020-05-29
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EDGE
Model Year: 2017
Summary
COOLANT HAS LEAKED INTO THE ENGINE AND DESTROYED IT. THE BRAKE FLUID IS COMPLETELY GONE FROM THE BRAKES. BOTH OF THESE HAVE CAUSED A SAFETY HAZARD THAT COULD HAVE CAUSED DEATH IN MULTIPLE PEOPL.
NHTSA ID Number: 11361229
Complaint Date: 2020-09-26
Fail Date: 2020-09-15
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2014
Summary
PEARL PAIN IS PEELING AND CHIPPING. WENT THRU CAR WASH AND IT CHIPPED HOOD CAR WASH PAID FOR IT TO BE REPAIRED. THEN ON 9/15/20 IT WAS RAINING AND THE RAIN CHIPPED THE PAINT ON THE DOOR FRAME. NOTHING HIT IT OR DAMAGED IT I WAS DRIVING BUT THE RAIN PEELED MY PAINT. THAT'S WHEN I DECIDED TO DO SOME RESEARCH BECAUSE THERE IS NO REASON WHY MY PAINT SHOULD CHIP LIKE THAT AND FOUND OUT THAT THE PAINT IS FAULTY. I ALSO DISCOVER THERE WAS A RECALL DUE TO FAULTY BREAK LINES AND LEAKS AND I BELIEVE I MAY HAVE A BREAK LEAK BECAUSE EVERYTIME ITS TIME FOR AN OIL CHANGE THE BREAK LIGHT COMES ON AND ONCE THEY PUT FLUID IN IT IT GOES OFF. MY UPKEEP HAS BEEN IMMACULATE SINCE OWNING THIS CAR AND ALL OF THESE ISSUES I BELIEVE ARE DUE TO FACTORY DEFECT.
Read More...NHTSA ID Number: 11361228
Complaint Date: 2020-09-26
Fail Date: 2020-09-24
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SUBURBAN
Model Year: 2016
Summary
ROLLLING DOWN MY DRIVE WAY MY BRAKES WENT OUT. VERY SPONGY. PRESSED MULTIPLE TIMES AND WAS ABLE TO COME TO A STOP WITH THE HELP OF MY FRONT BUSHES. MASTER CYLINDER IS FULL BRAKES ARE LESS THAN A YEAR. I SEE ONLINE THAT THIS IS A PROBLEM WITH 2014-2018 CHEVY TRUCKS AND SUVS. IF MY WIFE WAS DRIVING SHE COULD HAVE BEEN HURT. HEAVEN FORBID MY KIDS WHERE IN THERE TOO. THIS IS OBVIOUSLY A DEFECT IN MANUFACTURING AND DESIGN AND SHOULD BE REMEDIED BY CHEVY.
Read More...NHTSA ID Number: 11361227
Complaint Date: 2020-09-26
Fail Date: 2020-09-21
Manufacturer’s Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: 528I
Model Year: 2016
Summary
BMW 528I 2016 CAR THAT IS LITTLE OVER 4 YEARS LESS JUST HIT 35K MILEAGE LOST ALL ITS FUEL INJECTORS, COILS AND PLUGS. BELOW IS THE SUMMARY OF DIAGNOSIS. 35146 FUEL INJECTORS FAULTY. CONFIRMED SES LIGHT IS ON. DME STORED SOURCED FROM THE VEHICLE MISFIRE FAULTS ON MULTIPLE CYLINDERS. DME ALSO STORED FAULT 118002 "MIXTURE TOO RICH," WORKED THROUGH TEST PLAN. PERFORMED ENGINE TEST AND MANUFACTURER AND BACKED BY DETERMINED CYLINDERS 1, 2, AND 4 INJECTORS FAULTY. DIAGCODE: ITS LIMITED WARRANTY. D1350 00000000 01 002. REMOVED ALL SPARK PLUGS AND FOUND SPARK PLUGS 2, 3, AND 4 FUEL SOAKED. RECOMMEND REPLACE ALL 4 FUEL INJECTORS AND SPARK PLUGS. ALSO RECOMMEND REPLACE ALL 4 IGNITION COILS AS A PREVENTATIVE TOTAL COST ESTIMATED IS AROUND $4500; BMW NORTH AMERICA IS NOT ACKNOWLEDGED THERE IS AN ISSUE WITH CAR OR MODEL
NHTSA ID Number: 11361226
Complaint Date: 2020-09-26
Fail Date: 2020-09-25
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FOCUS
Model Year: 2017
Summary
THE CAR HAS HAD MULTIPLE FUEL MALFUNCTIONS. THE FIRST ONE WAS THE PURGE VALVE WHICH I REPLACED. NOW THE CAR IS THROWING A CODE FOR A FUEL RAIL LOW PRESSURE AND STALLS OUT IN THE MIDDLE OF DRIVING EVEN WHEN I'M ON THE INTERSTATE. THIS IS VERY DANGEROUS AND I'VE NOTICED FORD HAS THE RECALL LISTED ON OTHER MODELS OF THE SAME YEAR BUT NOT MINE.
NHTSA ID Number: 11361225
Complaint Date: 2020-09-26
Fail Date: 2018-04-01
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: TACOMA
Model Year: 2008
Summary
UPON ARRIVAL AT THE LOCAL LAUNDRY MAT I HEARD WHAT ALMOST SOUNDED LIKE A LOW CALIBER GIUN SHOR SECONDS LATER THERE WAS HEAVY BROWN SMOKE COMING FROM THE VEHICLE. THEN SECONDS AFTER THAT TWO FOOT FLAMES CONSUMED THE FRONT BUMPER. THE FOG LIGHT WIRING HARNESS MELTED AND THE HEAT WAS SO INTENSE IT CAUSED THE BUMPER TO CATCH FIRE. CALLED TOYOTA AND WAS HOPEFUL THEY WOULD TAKE RESPONSIBILITY FOR THEIR NEGLIGENCE. BUT AFTER SENDING AN OVER PAID INVESTIGATOR WHO FLAT OUT LIED ABOUT MODIFICATIONS DONE ON THE TRUCK( WRONG) TOYOTA THEN TRIE TO TELL NE I WAS THE SECOND OWNER ON THE VEHICLE SO THAT ON TOP OF PHANTOM MODS PRECLUDES TOYOTA OF ANY RESPONSIBILITY. TAKE RESPONSIBILITY TOYOTA YOU'VE DONE NOTHING BUT LIE ABOUT THIS INCIDENT THAT COULD HAVE POTENTIALLY BEEN A DEATH TRAP!*DT *AS
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