Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11750585
Complaint Date: 2026-07-15
Fail Date: 2021-01-06
Manufacturer Name: Honda
(American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2017
Summary
2017 Honda Accord EX L rear backup camera does has not worked looks like water in Lense. Honda has recall 325,588 Honda Odyssey minivans from the 2018-2020 model years because the camera may not display an image when in reverse. This problem is alos in 2017 Honda Accords
NHTSA ID Number: 11750584
Complaint Date: 2026-07-15
Fail Date: 2026-05-01
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: FIT
Model Year: 2015
Summary
The contact owns a 2015 Honda Fit. The contact stated that while driving at an undisclosed speed, the "Check Charging System" warning light illuminated. Additionally, the engine start button intermittently failed to start the vehicle. The vehicle was taken to an independent mechanic and was initially diagnosed with battery failure. However, the failure persisted after the battery was replaced. A diagnostic scan retrieved 6 Diagnostic Trouble Codes stored in the computer. Upon further diagnostic test, the independent mechanic identified Technical Service Bulletin: 20-098 (Warranty Extension: 2015–17 Fit Keyless Start System Error with DTC B12C5). The vehicle could not be repaired under the TSB because the vehicle was outside of the warranty period. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 42,000.
NHTSA ID Number: 11750583
Complaint Date: 2026-07-15
Fail Date: 2025-11-25
Manufacturer Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: CX-9
Model Year: 2018
Summary
The cylinder head on this 2018 Mazda CX-9 (Skyactiv-G 2.5T engine) cracked, allowing engine coolant to leak and intermix with engine oil, causing loss of coolant and catastrophic engine failure. The vehicle became undriveable in the first week of November 2025 at approximately 125,019 miles and has remained inoperable since; it was not in a crash and had to be towed. This matches a known, documented defect on Mazda's Skyactiv-G 2.5T engine: coolant leakage at the cylinder head near the exhaust manifold, leading to overheating and engine failure. Mazda issued technical service bulletin(s) addressing cylinder-head cracking and coolant intrusion, revised the cylinder-head casting (a superseding part number), and extended warranty coverage (program CSP11) for this specific concern. This vehicle fell just past the mileage cap of that extension. Safety risk: a cracked cylinder head causing coolant loss and engine overheating can produce sudden loss of engine power and overheating if it occurs while driving. No crash, fire, or injury resulted in this case. A formal dealer diagnosis is pending; the failed engine/cylinder head is being preserved and is available for inspection on request.
NHTSA ID Number: 11750582
Complaint Date: 2026-07-15
Fail Date: 2026-07-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2024
Summary
The vehicle's infotainment system displays an OTA software update error message on every startup. Honda dealerships are unable to address this issue without further intervention and software updates from Honda corporate. Dealer has stated that this issue may interfere with reliable over-the-air software updates, including any potential safety-related updates delivered through this OTA system.
Read More...NHTSA ID Number: 11750581
Complaint Date: 2026-07-15
Fail Date: 2026-07-02
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SUBURBAN
Model Year: 2023
Summary
The fuel pump module on this vechicle failed, and there's a recall for 2021 I believe other years should be considered as well since this was a known issue as soon as we arrived at the dealership and they wanted over $400 to replace this part which is only $45.
Read More...NHTSA ID Number: 11750580
Complaint Date: 2026-07-15
Fail Date: 2026-07-15
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: TAURUS
Model Year: 2015
Summary
The contact owns a 2015 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the parts had not yet been received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA ID Number: 11750579
Complaint Date: 2026-07-15
Fail Date: 2026-07-10
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: SENTRA
Model Year: 2021
Summary
The scope of repair required fixing a recalled tie rod that suffered a catastrophic failure, which directly caused the vehicle’s ADAS, Advanced Emergency Braking (AEB), and collision detection systems to crash. Berman Nissan promised a legally compliant, safe repair but breached this agreement by returning an unsafe vehicle, failing to road-test the steering component (verified by identical check-in/out mileage), and intentionally scrubbing trouble codes to conceal active safety failures. Staff explicitly refused all safety assistance, failed to secure my signature on any authorization paperwork from tow to pick-up, and Nissan corporate stated they were 'not legally required' to resolve the hazards. Service personnel stonewalled the issue, and management only escalated the matter to Service Director Mark Yalda after I disclosed I possessed concrete video proof of the identical mileage and unsigned invoices.
NHTSA ID Number: 11750578
Complaint Date: 2026-07-15
Fail Date: 2026-05-13
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: RAM
Vehicle Model: 1500
Model Year: 2013
Summary
The contact owns a 2013 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The steering wheel seized, and the power steering warning light was illuminated. The vehicle was driven to the residence. The failure was intermittent. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 232,000.
NHTSA ID Number: 11750577
Complaint Date: 2026-07-15
Fail Date: 2025-10-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2019
Summary
To Whom It May Concern, I am submitting this formal complaint regarding my 2019 Chevrolet Equinox and the repeated failure of its brake vacuum pump. This is not an isolated repair issue. I have had the brake vacuum pump replaced or repaired three separate times, and each failure has placed my safety, and the safety of others, at serious risk. The first failure was the most terrifying. While driving approximately 65 miles per hour on my way to work, I suddenly applied the brakes and discovered that I had almost no braking assistance. The brake pedal became extremely hard, and the vehicle failed to slow down as expected. I was fortunate that traffic conditions allowed me to avoid a catastrophic accident. Had another vehicle stopped suddenly in front of me, or had a pedestrian entered the roadway, the outcome could have been fatal. Unfortunately, this was not an isolated event. The brake vacuum pump has failed two additional times, resulting in similar symptoms, including the sudden loss of brake assist and an extremely hard brake pedal. Each occurrence has left me questioning whether my vehicle is safe to operate. I recently learned that General Motors is facing a proposed nationwide class action lawsuit alleging that certain Chevrolet Equinox vehicles suffer from a defective brake vacuum pump that can fail without warning. According to the lawsuit, this defect causes a sudden loss of power brake assist, significantly increasing stopping distances and creating a serious safety hazard. The lawsuit also alleges that GM was aware of brake vacuum pump issues through technical service bulletins and customer complaints dating back several years. My personal experience mirrors these allegations exactly. The failures on my vehicle occurred without warning and created an immediate safety emergency. The fact that I have experienced this same dangerous failure three separate times strongly suggests that replacing the component alone has not corrected the underlying defect.
NHTSA ID Number: 11750576
Complaint Date: 2026-07-15
Fail Date: 2026-06-04
Manufacturer Name: General Motors, LLC
Vehicle Make: BUICK
Vehicle Model: ENCORE GX
Model Year: 2022
Summary
6/4/26 Took to dealer and stated that the check engine light was on and car was running sluggish. Had stopped at Autozone and their scan showed the code P0102. The dealer charged me 259.00 to do a diagnostic showing the same thing. 6/26/26 Back to the dealer with the same problem and now they stated they replaced the Compressor Air Intake Turbocharger and Install Vacuum Tank Kit. I had the vehicle back for few days and while I was driving, the lights came back on and the car went from 58 to 23 mph within seconds. I would have gotten hit if I was on a major interstate. 6/30/26 Had to have the vehicle towed in because at this point it would not start at all. They stated that the code for mass air flow and lean condition. Replaced mass air flow sencor. On the second invoice along with telling them before, I had also told them about the car when I would try to put in park to shut off, it would ding and light would say..shift to park. I have to turn it back on and mess with the shifter to get to shut off. Stated it would cost me 800.00 which I cannot pay at this time. Another issue that I have had since I bought the vehicle is that my phone has to be deleted and added every time I start the car in order for it to work for maps or phone calls.
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