Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751079
Complaint Date: 2026-07-17
Fail Date: 2026-05-08
Manufacturer Name: Chrysler
(FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: COMPASS
Model Year: 2024
Summary
I am writing to request immediate assistance with our Jeep, which has become a serious safety hazard for our family. We purchased the jeep less than 2 years ago and over the past three months it has repeatedly failed to start or has stalled unexpectedly, leaving us stranded on multiple occasions. Despite taking the vehicle to dealership and other service centers four times, no one has been able to diagnose or repair the issue. The vehicle often starts normally for technicians after being towed, only to fail again once we have it back. On our most recent visit to a dealership, we were charged $180 for diagnostics, yet the 3 of 5 XXX 3:01 PM XXX Claim Form [XXX]!!production\customer\customer_c... problem persists. When I called today for further help, we were turned away. This ongoing issue has created significant safety risks. The Jeep has stalled at traffic lights on multiple occasions, including one near-miss with a tractor-trailer. My husband works in a high-risk environment, and reliable transportation is essential for our family’s safety. As a registered nurse, I have already missed work due to these breakdowns and am at risk of jeopardizing my career. We have also been forced to miss important family events and cancel vacation plans. The financial burden has been devastating. We have spent a substantial amount of money on repeated towing, diagnostics, and repairs, leaving us struggling to cover basic household bills. For the safety of our children and our family, we urgently request that you repurchase or replace this vehicle under your responsibilities as a dealership. We can no longer accept the ongoing risk and unreliability. I kindly ask for a prompt response and a resolution within the next few business days. Please contact me at [XXX] or [XXX] to discuss next steps. Thank you for your immediate attention to this serious matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751078
Complaint Date: 2026-07-17
Fail Date: 2026-07-09
Manufacturer Name: General Motors, LLC
Vehicle Make: CADILLAC
Vehicle Model: ESCALADE ESV
Model Year: 2022
Summary
The contact owns a 2022 Cadillac Escalade ESV. The contact stated that while driving on the highway at 75 MPH, the vehicle loss automotive power, with the check engine warning light illuminated. The contact shifted to neutral and pulled over to the side of the road. The vehicle was towed to a local dealer to be diagnosed, and it was diagnosed with engine failure. The contact associated the failure with NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 28,436.
NHTSA ID Number: 11751077
Complaint Date: 2026-07-17
Fail Date: 2026-07-10
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: RIDGELINE
Model Year: 2024
Summary
The contact owns a 2024 Honda Ridgeline. The contact stated that while attempting to start the vehicle with the Push-To-Start feature, the vehicle failed to start. No warning light was illuminated. Additionally, while idling in traffic, the vehicle lost automotive power and failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was restarted as a temporary fix. Upon further inspection, the contact became aware of an abnormal electrical burning odor entering the cabin of the vehicle. The vehicle was taken to a local dealer, where it was diagnosed; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.
Read More...NHTSA ID Number: 11751076
Complaint Date: 2026-07-17
Fail Date: 2026-06-03
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2016
Summary
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the engine, with the engine revving. The contact stated that while turning off the vehicle, the engine was knocking very roughly. The vehicle was taken to the dealer, but the dealer was unable to determine the cause of the failure. The vehicle was taken back to the dealer for failures with the bearings and the rotors. The contact stated that there were abnormal sounds coming from the bearings. The contact stated that the rotors were rusted, and there was a grinding sound coming from the rotors. The contact believed that the vehicle was a flood-damaged vehicle due to the rust on the rotors, bearings, and underneath the vehicle. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure. The failure mileage was 113,000.
NHTSA ID Number: 11751075
Complaint Date: 2026-07-17
Fail Date: 2026-01-01
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2019
Summary
My rear backup camera stopped working this year it's either a black screen or blinking screen no video will play. When I first started the video was foggy like moisture was in the camera and now it shows nothing. Other Kia sorento's my same model year have had a recall for the backup camera but mine is not on the recall list for some reason.
NHTSA ID Number: 11751074
Complaint Date: 2026-07-17
Fail Date: 2026-07-13
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: ELANTRA
Model Year: 2018
Summary
This vehicle lacks an engine immobilizer, a defect that has made 2011-2022 Hyundai and Kia vehicles unusually susceptible to theft via a method widely publicized on social media as the "Kia Challenge." My vehicle was stolen using this method, driven approximately 30-40 miles, and abandoned. It was found stripped of parts, including the catalytic converter. This defect is already the subject of a nationwide class-action settlement (hyundaitheftsettlement.com) and a multistate Attorney General settlement. I am filing this report to ensure my vehicle/incident is included in NHTSA's records on this ongoing safety issue.
NHTSA ID Number: 11751073
Complaint Date: 2026-07-17
Fail Date: 2026-06-01
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: OPTIMA
Model Year: 2014
Summary
The contact owns a 2014 Kia Optima. The contact stated that while driving 60 MPH, the vehicle unexpectedly stopped. There were no warning lights illuminated. The contact used a scanner and retrieved a code for failure with the knock sensor detection system and glow plug relay. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine had seized. The vehicle was not repaired. The manufacturer was contacted and opened a case. There was a question about the ownership of the vehicle. The warranty was denied because the vehicle was not being purchased from the dealer. The contact provided the title to show ownership. The failure mileage was approximately 167,000.
Read More...NHTSA ID Number: 11751072
Complaint Date: 2026-07-17
Fail Date: 2025-04-01
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ACCORD
Model Year: 2018
Summary
1. What component or system failed or malfunctioned, and is it available for inspection upon request? I purchased my 2018 Honda Accord in 2024, and in 2025, I experienced significant issues with the vehicle. During my visits to both Honda of Southaven and Honda of Tupelo, they indicated that the head gasket might be the problem, which is a known issue with this model. I believe the malfunction is related to this component, and I can confirm that it is available for inspection upon request. 2. How was your safety or the safety of others put at risk? The issues with my vehicle have directly endangered my safety and the safety of my children. While driving, the car started jerking unexpectedly and then cut off entirely on the highway, which could have resulted in a severe accident. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, I have visited Honda of Southaven and Honda of Tupelo over three times reporting these problems. Both dealerships acknowledged the issue, with one dealership stating it was likely the head gasket, which they mentioned seeing frequently with Honda vehicles. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? I have not had an inspection by the manufacturer or police. However, I have had my vehicle inspected by two authorized Honda dealerships, where they diagnosed the problem. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, before the failure, there were multiple warning lights on the dashboard, which indicated that something was wrong with the vehicle. These symptoms began appearing shortly after I purchased the car in 2024, and they escalated over time leading up to my visits to the dealerships in 2025.
NHTSA ID Number: 11751071
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2014
Summary
There are often times that there is a strong exhaust odor inside the vehicle, especially when idling
Read More...NHTSA ID Number: 11751070
Complaint Date: 2026-07-17
Fail Date: 2025-11-21
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SPORTAGE
Model Year: 2018
Summary
The engine consumes excessive oil due to the known Theta II piston oil control ring defect that the manufacturer documents in its own Technical Service Bulletin ENG222, covering this engine family across model years 2011 to 2024. The vehicle loses over one quart of oil per 1,000 miles with no external leak and no oil pressure warning. The manufacturer's authorized dealer completed the entire TSB ENG222 diagnostic protocol, which is itself a controlled test designed to isolate cause. The engine was sealed, and after 1,080 miles it was 1.5 quarts low. The dealer then performed the TSB's combustion chamber cleaning. After that repair, over 1,149 miles, the engine was 1.4 quarts low. The cleaning had virtually no effect on the consumption rate. Because the protocol sealed the engine and cleaned the combustion chambers and the consumption rate remained unchanged, the protocol itself mechanically excludes maintenance as the cause and isolates the failure to the internal piston rings. This is the exact defect TSB ENG222 was created to diagnose and repair. The defect has been reproduced and confirmed by the manufacturer's own authorized dealer through this protocol, and the vehicle is available for inspection upon request. Under the TSB, these results qualify the engine for replacement. The manufacturer nonetheless denied the engine replacement, citing a lack of oil change receipts rather than any technical evidence of neglect, despite its own diagnostic protocol having already ruled out maintenance as the cause. Safety concern: an engine consuming oil at this rate risks sudden loss of oil pressure and engine failure while driving, which can cause a stall or loss of power in traffic.
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