Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751089
Complaint Date: 2026-07-17
Fail Date: 2026-07-01
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: LEGACY
Model Year: 2019
Summary
The contact owns a 2019 Subaru
Legacy. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the engine compartment, and the vehicle intermittently stalled. The contact stated that seconds later, the vehicle returned to normal operation. No warning lights were illuminated. The failure reoccurred on several occasions. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The contact researched and became aware of an unknown NHTSA Campaign Number; however, the VIN was not under recall. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
NHTSA ID Number: 11751088
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: COMPASS
Model Year: 2016
Summary
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact pulled over to the side of the road and waited for approximately 20 minutes before restarting the vehicle. The vehicle was restarted and driven to the residence. The contact stated that at the residence, the vehicle remained running but failed to operate properly. No warning light was illuminated. The contact referenced NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); as a possible cause for the failure; however, the vehicle was repaired, but the failure occurred. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100,000.
NHTSA ID Number: 11751087
Complaint Date: 2026-07-17
Fail Date: 2026-04-16
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2025
Summary
Rear hatch glass shattered on April 16th while parked in carport after my wife opened the right rear passenger door, had it replaced by Safelite on April 29th, on July 9th while driving it shattered again, Safelite says that this is a Subaru issue, Subaru says they will not warranty a replacement even if they do the replacement since the car does have a rebuilt title. So we can neither use the car nor sell it in good faith if we're just passing a problem and potential danger on to someone else.
NHTSA ID Number: 11751086
Complaint Date: 2026-07-17
Fail Date: 2026-06-19
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2026
Summary
On June 19, 2026, while driving my 2026 Nissan Rogue SV at approximately highway speed, my vehicle suddenly lost power without warning. This created a serious safety hazard because I was traveling with surrounding traffic and unexpectedly lost the ability to accelerate normally. I was able to safely pull the vehicle to the side of the road, and it had to be towed to Nissan of White Plains. The dealership diagnosed the vehicle with a catastrophic engine failure and informed me that the engine requires complete replacement. At the time of the failure, the vehicle had approximately 7,000 miles and was nearly new. Prior to the incident, I did not experience any warning signs that would have indicated an imminent engine failure. The engine failure has been confirmed by the authorized Nissan dealership, and the vehicle has remained out of service since June 19, 2026, while awaiting repairs. Nissan has provided a loaner vehicle, but my new vehicle has been unavailable for approximately 30 days. I am submitting this complaint because a sudden loss of engine power on a highway presents a significant safety risk to the driver, passengers, and surrounding motorists. I believe this failure warrants investigation to determine whether other vehicles may be affected.
NHTSA ID Number: 11751085
Complaint Date: 2026-07-17
Fail Date: 2026-07-14
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: RDX
Model Year: 2024
Summary
The contact owns a 2024 Acura RDX. The contact stated that while driving approximately 35 MPH, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop and crashed into the rear driver’s side of another vehicle. During the crash, the braking system malfunctioned, and the air bag failed to deploy as needed. The contact sustained an injury to the back but had not yet sought medical assistance. The driver of the second was transported to the hospital with a shoulder injury. A police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 28,000.
NHTSA ID Number: 11751084
Complaint Date: 2026-07-17
Fail Date: 2026-04-28
Manufacturer Name: Nissan North America, Inc.
Vehicle Make: INFINITI
Vehicle Model: Q50
Model Year: 2023
Summary
I am reporting a potential safety defect involving my leased 2023 Infiniti Q50, VIN [XXX]. In 2024, I brought the vehicle to the dealership because the passenger seatbelt warning activated even when the passenger seat was unoccupied. I was told the condition was caused by objects triggering the passenger seat sensor, and no further repair was performed. On XXX, I returned to the dealership for a routine oil change and again reported that the seatbelt warning problem was continuing. I was initially informed that a component in the passenger seat required replacement and that the defect affected the passenger-side airbag system. I was later informed by the dealership that the defect affects both airbags, not only the passenger-side airbag. The dealership advised that the required replacement part must come from Japan. As of XXX, the part has not arrived, the repair has not been completed, and the vehicle remains awaiting the necessary part. My concern is that the airbags may have been inoperative or compromised for an extended period after I first reported the related warning issue in 2024. My wife and daughter drove and rode in this vehicle believing its safety systems were functioning properly. Had the vehicle been involved in a collision, they could have faced a substantially increased risk of serious injury. I am submitting this complaint so NHTSA can investigate whether this is an isolated defect, a dealer diagnostic failure, or part of a broader safety problem affecting other 2023 Infiniti Q50 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751083
Complaint Date: 2026-07-17
Fail Date: 2026-06-19
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: FORESTER
Model Year: 2020
Summary
My 2020 Subaru Forester Sport suffered catastrophic engine failure on 6/19/2026 at 156,322 miles, 15 days and 1,031 miles after a thermo control valve (TCV) repair performed at an authorized Subaru dealer on 6/4/2026. The TCV is a known defect covered under Subaru TSB 09-119-24 (extended coverage to 150,000 miles/15 years). I never received mailed notification of this TSB and therefore did not seek repair within the covered window; Subaru approved the repair as a goodwill exception. While driving on I-70 westbound near Genesee, CO, on a sustained mountain grade with my family in the vehicle, I heard a loud noise. The oil temperature spiked to approximately 280°F, warning lights illuminated, and the vehicle lost all power in highway traffic. Losing propulsion on a steep grade in mountain traffic created a serious risk to my family and surrounding vehicles. Post-failure condition: empty coolant reservoir, coolant-contaminated (milky, green-tinted) oil, and metal debris on the dipstick, consistent with cooling-system failure causing engine seizure. I have timestamped photos. The engine is locked and the vehicle inoperable. The vehicle was towed to the same authorized dealer on 7/9/2026. The dealer's technician confirmed the engine is seized and requires teardown ($3,302.95) for full diagnosis; the dealer states teardown proceeds only on authorization from me or Subaru of America. I opened a case with Subaru of America on 5/26/2026 and formally requested in writing that Subaru authorize the teardown, with a stated deadline. As of 7/17/2026, the dealer confirms Subaru has sent no authorization or any communication during the week the vehicle has been on their lot. My written deadline, follow-up call, and final written notice went unanswered. The vehicle and all components are preserved at the dealer and available for inspection upon request.
NHTSA ID Number: 11751082
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2016
Summary
Hondal recall S/B 26-031 subframe This vehicle is 10 years old and was purchased / driven entirely in the northeast / NY - where the vehicle is most susceptible to underlying rust and corrosion issues and potential failure of suspension components. Vehicle was delivered to authorized Honda dealer / service center for scheduled inspection and required repairs on July 17. However, Honda service could not complete and remedy this safety recall on my vehicle due to unavailability of parts. Specifically, the subrame requires repair/reinforcement, but the bolts are seized and removing them will cause damage to the control arm bushing. Dealer advised they are unable to obtain control arm parts from Honda due to back order. I was advised my vehicle is not the only one they have where unavailbility of repair parts is resulting in inability to complete the safety recall.
NHTSA ID Number: 11751081
Complaint Date: 2026-07-17
Fail Date: 2025-07-17
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPLORER
Model Year: 2020
Summary
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the parking brake and hill assist warning lights and several other unknown warning lights intermittently illuminated. Several dealers were contacted; however, no appointments were available. The vehicle was not diagnosed. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.
NHTSA ID Number: 11751080
Complaint Date: 2026-07-17
Fail Date: 2019-07-15
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CR-V
Model Year: 2018
Summary
The contact owns a 2018 Honda CR-V. The contact stated while driving 30 MPH, attempting to come around a curve on the right side she could feel hesitation in the steering wheel and the vehicle began to maneuver in the opposite No warning lights illuminated. A dealer was contacted. The vehicle was taken to a dealer where it was diagnosed the electrical steering rack assembly needed to be replaced. The vehicle was not repaired. The contact mention that the failure has occurred on several different occasions The contact was relating to the NHTSA Campaign Number: 18V663000 (STEERING), however the VIN was not included in the recall. The manufacturer was notified of the failure, and they offered no assistance. The approximate failure mileage was 66,102.
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