Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751059

Complaint Date: 2026-07-17

Fail Date: 2026-07-11

Manufacturer Name: METZLER A.G.(WEST GERMAN)

Vehicle Make: METZELER

Vehicle Model: METZELER

Model Year: 9999


Summary

The contact owns a 2018 IndianeBay logo Roadster equipped with Metzeler Tires, Tire Line: CruiseTec, Tire Size: 180/60/R16, DOT Number: (N/A). The contact stated that while riding 75 MPH, the rear wheel was vibrating abnormally due to tread separation. The contact safely pulled over to the shoulder and had the motorcycle towed to a dealer. The dealer confirmed the tread separation and informed the contact that there was a crack on the front tire. The dealer recommended that both tires be replaced. The vehicle remained with the dealer unrepaired. The manufacturer was notified and was coordinating with the tire manufacturer regarding the potential tire replacements. The failure mileage was 6,941.

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NHTSA ID Number: 11751058

Complaint Date: 2026-07-17

Fail Date: 2025-09-30

Manufacturer Name: Honda (American Honda Motor Co.)

Vehicle Make: HONDA

Vehicle Model: PROLOGUE

Model Year: 2024


Summary

Both left and right CV axles make loud clicking, grinding noise when turning. I reported this issue to HondaeBay logo at around 6,500 miles. At first I was told we are waiting for a solution. Now the dealership's service manager says that there is no safety issue and that Honda has no intention of fixing the problem. The car currently has less than 16,000 miles and the clicking just keeps getting louder. It doesn't feel safe and at the very least it's annoying and unacceptable.

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NHTSA ID Number: 11751057

Complaint Date: 2026-07-17

Fail Date: 2026-06-08

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: F-250 SD

Model Year: 2024


Summary

At 5k miles there was an intermittent ticking/grinding noise. Dealer could not reproduce. At 10k it became more frequent. Dealer confirmed noise and found metal shavings in filter. Engine replaced per TSB. New engine failed after 100 miles. Blinking check engine light came on. Dealer inspected. Required Ford Engineer to review. More metal found in new engine. Engine replaced again.

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NHTSA ID Number: 11751056

Complaint Date: 2026-07-17

Fail Date: 2026-06-29

Manufacturer Name: Toyota Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: TUNDRA

Model Year: 2023


Summary

Multiple vehicle systems have malfunctioned, including the transmissioneBay logo, infotainment/display screen, and backup camera. Most recently, the backup camera has stopped functioning, preventing a rear view while reversing. The vehicle is available for inspection upon request, along with any service records documenting prior repair attempts.The transmissioneBay logo issues created an unsafe driving condition due to unpredictable shifting and hesitation. In addition, the backup camera is no longer functioning, significantly reducing rear visibility while reversing and increasing the risk of striking a pedestrian, child, vehicle, or object. These defects pose a safety risk to both the driver and others around the vehicle.The vehicle has been presented to an authorized Toyota dealership on multiple occasions for repair of various issues. Most recently, I sought service for the inoperative backup camera but was refused service. Previous concerns have been documented through dealership service visits.The vehicle has been inspected by an authorized Toyota dealership during previous repair attempts. It has not been inspected by police or insurance representatives.The vehicle experienced ongoing drivability and infotainment issues before the backup camera failed. The backup camera eventually stopped functioning entirely.

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NHTSA ID Number: 11751055

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: VolkswageneBay logo Group of America, Inc.

Vehicle Make: VOLKSWAGENeBay logo

Vehicle Model: ID.4

Model Year: 2021


Summary

While stopped at traffic light, and with foot depressing brake pedal, vehicle started to move forward on its own. Foot was fully depressed on brake and vehicle still rolled forward, almost causing accident. Extremely dangerous and seems to be a very common issue with this vehicle.

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NHTSA ID Number: 11751054

Complaint Date: 2026-07-17

Fail Date: 2026-07-09

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: DODGEeBay logo

Vehicle Model: DART

Model Year: 2015


Summary

DROVE VEHICLE FROM THE MARKET TO HOME AND VEHICLE LOST SHIFT CAPABILITY IN THE PROCESS OF PUTTING CAR FROM DRIVE POSITION INTO PARK. HAD TO USE EMERGENCY BRAKE TO HOLD CAR FROM MOVING. WAS TOLD BY RECALL CENTER THAT I HAD TO HAVE A DIAGNOSTIC BY A DEALER TO CONFIRM THAT RECALL WAS THE ISSUE AND THAT THEY DO NOT HAVE A SOLUTION YET. WORK IN PROCESS. I HAD CAR TOWED TO DEALERSHIP AND IT WAS DUE TO RECALL AND THAT THERE IS NO PART AVAILABLE AND DON'T KNOW WHEN IT WILL BE. MADE CALL TO THE RECALL CENTER AND THEY SAID THEY WOULD GIVE A RENTAL ASSISTANCE BUT I WOULD HAVE TO PAY EVERYTHING UPFRONT AND THEN I WOULD BE REIMBURSED. NO IDEA WHEN SOLUTION WOULD BE RESOLVED.

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NHTSA ID Number: 11751053

Complaint Date: 2026-07-17

Fail Date: 2026-05-22

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTA

Vehicle Model: SIENNA

Model Year: 2015


Summary

I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) document and evaluate what may be a broader defect affecting certain Toyota Sienna vehicles and determine whether it presents a potential safety-related defect trend. My 2015 Toyota Sienna was diagnosed by an authorized Toyota dealership with an external rear-bank head gasket leak. A head gasket is a critical engine component, and failure can result in coolant loss, engine overheating, reduced engine performance, stalling, or complete vehicle disablement. These conditions may create a safety risk, particularly if they occur while driving in traffic or at highway speeds. An authorized Toyota dealership confirmed the diagnosis and submitted a goodwill assistance request to Toyota. The dealership noted my history as a repeat ToyotaeBay logo customer and recommended that assistance be provided. Toyota denied the goodwill request based on the vehicle's age and mileage. I subsequently appealed through ToyotaeBay logo's customer relations process, and the denial was upheld. I understand that NHTSA does not resolve individual warranty or customer-assistance disputes. My purpose in submitting this complaint is to request that NHTSA determine whether similar reports exist involving premature head gasket failures in this model year or related vehicles and, if warranted, evaluate whether a broader defect trend exists that could present a safety concern. Potential safety consequences include engine overheating, loss of power, stalling, and unexpected vehicle disablement. The vehicle has been maintained in accordance with manufacturer recommendations and has not experienced any overheating event that would reasonably explain a premature head gasket failure. Thank you for your consideration and for documenting this complaint as part of NHTSA's review of potential vehicle safety issues. Respectfully, Vehicle Owner

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NHTSA ID Number: 11751052

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: ODYSSEY

Model Year: 2025


Summary

My vehicle has experienced repeated unexpected engine shutdown/no-start events, creating a significant safety hazard. The engine has unexpectedly shut off or failed to restart while stopped in traffic and while entering traffic, resulting in a sudden loss of propulsion. On one occasion, the vehicle would not restart for approximately one minute. The vehicle was inspected by an authorized HondaeBay logo dealership, and the starter was replaced under warranty in July 2025. The repair did not correct the problem. Since that repair, the same failure has occurred multiple additional times. The issue has now occurred at least six times over approximately one year. Because the condition is intermittent, the dealership has not permanently identified the root cause. The vehicle is currently being returned to the dealership for further diagnosis, and I have requested that the matter be escalated to Honda Technical Assistance (Tech Line) and Honda Engineering. This defect creates a serious safety concern because the vehicle can unexpectedly lose power while in or entering traffic, increasing the risk of a collision. There were no consistent warning lights or messages before the failures, and the condition occurs intermittently without warning. The vehicle remains available for inspection.

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NHTSA ID Number: 11751051

Complaint Date: 2026-07-17

Fail Date: 2026-05-20

Manufacturer Name: Toyota Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: CAMRY

Model Year: 2024


Summary

Hit front passenger side at approximately 70mph. Did nearly $15000 damage. No air bags deployed.

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NHTSA ID Number: 11751050

Complaint Date: 2026-07-17

Fail Date: 2026-07-17

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORDeBay logo

Vehicle Model: F-150

Model Year: 2022


Summary

The contact owns a 2022 FordeBay logo F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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