Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751109
Complaint Date: 2026-07-17
Fail Date: 2026-07-16
Manufacturer Name: BMW
of North America, LLC
Vehicle Make: BMW
Vehicle Model: 328I
Model Year: 2011
Summary
I brought my vehicle to an authorized dealer for three open safety recalls. Two were performed at no charge. The third, the VANOS adjustment unit screw connection recall, was not performed. The dealer stated in writing on the repair order that the vehicle has a broken valve cover bolt, that the valve cover will not seal properly, and that a new valve cover is recommended to complete the recall. They quoted $1,077.43 for a valve cover as a customer-pay repair and stated the recall could not be completed until that was done. I declined the valve cover. The recall was not performed. The bolt is not broken and the valve cover is not broken. The threads in the cylinder head bolt boss are stripped, and a larger bolt was installed that holds. There is no oil leak. A new valve cover would thread into the same stripped hole in the cylinder head and would not repair the damaged threads. The dealer's proposed repair does not address the condition they described. The manufacturer's dealer bulletin for this recall lists a cylinder head cover profile seal as a recall part and does not list a valve cover in any parts list. The remedy requires removing the cylinder head cover regardless. I left without signing the repair order. The recall remains open. I am reporting that a free safety recall remedy was conditioned on a customer-pay repair. The dealer could have performed the recall, documented the pre-existing thread damage on the repair order, noted that the customer was advised and declined the valve cover, and disclaimed responsibility for any future seepage at the cover. I would have accepted that. Instead they performed neither the recall nor any repair, and left a federal safety recall open.
Read More...NHTSA ID Number: 11751108
Complaint Date: 2026-07-17
Fail Date: 2026-07-16
Manufacturer Name: Volvo Car USA, LLC
Vehicle Make: VOLVO
Vehicle Model: XC40MHEV
Model Year: 2026
Summary
The contact owns a 2026 Volvo XC40MHEV. The contact stated that while driving approximately 5 MPH, the vehicle unintendedly accelerated while brake pedal was depressed, and the vehicle crashed into a tree, causing frame damage to the vehicle. A Police report was filed. The contact was not injured. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200.
NHTSA ID Number: 11751107
Complaint Date: 2026-07-17
Fail Date: 2026-06-15
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2017
Summary
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle shut off unexpectedly. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the vehicle operated as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 144,131.
NHTSA ID Number: 11751106
Complaint Date: 2026-07-17
Fail Date: 2026-06-22
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2024
Summary
"The vehicle suffered a sudden, catastrophic high-voltage powertrain failure while operating at highway speeds 300 miles away from home. The failure occurred immediately after the vehicle received the manufacturer's Safety Recall 68C / NHTSA Campaign Number 24V-814 software update. The software flash completely 'bricked' the high-voltage battery system, induced an immediate vehicle shutdown, and stripped all hybrid propulsion. This defect created an immediate and severe highway safety hazard, rendering the vehicle entirely inoperable on the spot. The manufacturer is currently replacing the defective hardware with an identical physical battery cell structure, which fails to permanently resolve the underlying thermal fire risk and recurring safety hazard."
NHTSA ID Number: 11751105
Complaint Date: 2026-07-17
Fail Date: 2026-06-11
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2014
Summary
My 2014 Ford F-150 previously received Ford's brake master cylinder recall repair under the previous owner in November, 2016. On XXX, at approximately 108,372 miles, we were towing our travel trailer and had just begun a planned vacation. Within approximately five minutes of leaving home, a warning chime sounded and a "Brake Fluid Low" warning appeared on the instrument panel. I immediately exited the roadway and pulled into the nearest gas station to determine the cause. Within moments, the brake pedal traveled completely to the floor, leaving the vehicle with virtually no braking capability and making it unsafe to operate. Because the truck was towing our travel trailer, we had to disconnect the trailer in the gas station parking lot. The truck could not be driven safely and had to be towed to Kent Parsons Ford in [XXX]. My son had to bring his own truck to tow our travel trailer home because our truck was no longer capable of doing so safely. Kent Parsons Ford inspected the vehicle and documented the following diagnosis on the repair order: "Verified customer's concern. Found master cylinder seal failed and filled booster with DOT fluid." The dealership replaced the brake master cylinder, brake booster, brake fluid, and related components. The failed components may no longer be available for inspection because they were replaced during the repair. I paid $1,793.38 for the repair. The dealership's diagnosis documents the same failure mechanism described in NHTSA Recall 20V-332 (Ford Safety Recall 20S31), involving failure of the master cylinder seal that allows brake fluid to leak into the brake booster, reducing braking performance. Because this vehicle had already received Ford's recall remedy in November 2016, I am submitting this complaint to document that an authorized Ford dealership identified the same failure mechanism after the recall repair had already been completed. I respectfully request that NHTSA investigate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
NHTSA ID Number: 11751104
Complaint Date: 2026-07-17
Fail Date: 2026-07-14
Manufacturer Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: TUCSON HYBRID
Model Year: 2026
Summary
The vehicle was taken to the dealership for Recall 304 (NHTSA Campaign 26V400), which was supposed to fix an instrument panel/heads-up display (HUD) communication loop crash. However, the software update merely isolated the crash so that only the HUD goes black and reboots while driving. The underlying signal drop or hardware defect is still actively occurring. The issue may appear to be a loose physical connection or faulty wiring harness, as the HUD loss may be triggered after hitting a bump or uneven road surface, though it remains intermittent. The driver's safety is compromised due to sudden, unpredictable driver distraction. Vital safety information, including vehicle speed, blind-spot monitoring alerts, and forward collision warnings, is instantly lost. The vehicle was returned to the dealership, but technicians stated they "did not find anything on their test drives (<15miles)" because the hardware dropout is intermittent. The vehicle was inspected and worked on by an authorized Hyundai dealership service center for the initial recall but they failed to diagnose the persistent post-recall failure.
NHTSA ID Number: 11751103
Complaint Date: 2026-07-17
Fail Date: 2025-10-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: BOLT EUV
Model Year: 2023
Summary
Rattling noise started coming from the steering wheel, it can be felt through the steering wheel. Doing an inspection it's coming from the the U joint area and steering wheel. The steering wheel also doesn't properly turn back into place when turning at lower speeds. Issue started around 40k miles. Searching the online the issue lots of people are having the same issue. Per Chevy Dealership, In need of roughly $2,850 repair parts are Steering Gear, Steering Shaft, Steering ujoin
Read More...NHTSA ID Number: 11751102
Complaint Date: 2026-07-17
Fail Date: 2026-07-07
Manufacturer Name: Ford Motor Company
Vehicle Make: LINCOLN
Vehicle Model: NAVIGATOR
Model Year: 2018
Summary
We purchased a 2018 Lincoln Navigator L in 2022 with 29,489 miles, and it has been great. We are at 64,351 miles, and it is making the cold-start rattling noise. We have called Lincoln for assistance, and they are refusing to help. They stated that there is no help. I took it to Duval Ford, and with other issues such as the water pump and leaks, they quoted 12,000 to fix this truck. They did say they had a payment plan to fix the vehicle. When the soft pull was opened in 2022, our truck did not make noise at that time. I believe Ford should stand by their product, and there are so many videos on YouTube addressing this vehicle.
NHTSA ID Number: 11751101
Complaint Date: 2026-07-17
Fail Date: 2026-07-17
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: WRANGLER
Model Year: 2024
Summary
The contact's father owns a 2024 Jeep Wrangler. The owner received notification of NHTSA Campaign Number: 26V363000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted and informed that the earliest availability to inspect the vehicle was July 24, 2026, and the vehicle would be repaired later if necessary. The contact stated that the vehicle served as the daily mode of transportation for the owner, who was handicapped and required regular medical appointments. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet notified of the issue. The owner had not experienced a failure.
NHTSA ID Number: 11751100
Complaint Date: 2026-07-17
Fail Date: 2026-02-06
Manufacturer Name: Volvo Car USA, LLC
Vehicle Make: VOLVO
Vehicle Model: XC90
Model Year: 2016
Summary
Piston rings inside the engine failed due to a known oil consumption issue with this model vehicle. The engine failed while the car was driving 85 mph and consequently slowed down to 15mph on the highway, leaving the owner of the car stranded alone on the highway. Volvo has a known fix for this issue and there was a class action lawsuit for it, but since it was settled, there was no recall. This is, in fact, a dangerous issue that is preventable. Additionally, the sunroof drains also leak. Water frequently leaks down the A-pillar directly onto the Central Electronic Module (CEM) causing unsafe electrical issues and potential engine failure. This was a known issue on other models, but it is also present in this model vehicle. When I tried to fix this under a warranty contract, I was denied by the certified repair shops.
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