Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751490
Complaint Date: 2026-07-20
Fail Date: 2026-07-08
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: E-450
Model Year: 2024
Summary
On two separate occasions, the vehicle's left rear wheel studs have broken off clean with the hub and both rear dual wheels departed the vehicle while in motion. This issue was reported to the local FORD dealer and they reported that they do not know why this is happening. This has happened to five (5) of our other vehicles as well. I am a fleet manager for an EMS service and we have a total of ten (10) of these Ford chassis. The wheels coming off present a hazard to oncoming traffic not to mention the safety of our team members and patients being transported on our ambulances. We sent the vehicle to Kilgore Ford in Kilgore, Texas and they advised they are not sure how this keeps happening. There were no warning lamps that gave the driver a warning that something was wrong until the truck started vibrating and the wheels came off. All of our vehicles, including these FORD Chassis', undergo Preventative Maintenance every 5,000 miles and we check torque on these FORD chassis' because of these continued failures. Our torque wrenches are checked annually for calibration and we utilize the FORD Diagnostic Software and FORD Torque Specification which are followed on every preventative service.
NHTSA ID Number: 11751489
Complaint Date: 2026-07-20
Fail Date: 2026-07-06
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: TRANSIT CONNECT
Model Year: 2016
Summary
On XXX at 1820 hrs CST I was traveling westbound on HWY XXX between [XXX] and Central [XXX] [XXX]. The weather was sunny, temp 88 degrees. As I was driving between 60 and 65 MPH with cars in front as well as behind me I heard a very loud “explosion” type noise. It was loud and quite scary and unexpected. The car then became very loud and windy. I was able to keep the car on the road, when I looked up I realized the panoramic window on the roof was mostly gone and damaged as well as the shade that covers the window. Looking in the rear view mirror I didn't see any other cars stopping or slowing and it appeared as if I was the only one affected. Backtracking to before my trip, I took my vehicle to Ford in [XXX] on XXX for three recall issues. Door latches, backup camera and panorama window issues. Later that day they called me to pick it up and said they had ordered parts for the recall items and would contact me when the parts were in. I advised the service tech I was going on a trip with the vehicle on XXX and needed to get things done before that time. He said the roof would need to be fixed by a glass company and they would coordinate when the other parts were installed. The vehicle went back to Sill- Terhar Ford on XXX and was returned on XXX. I asked about the window repair and was then told I would have to contact the body shop to get that work done. This work could not be done before my trip. I feel this recall is NOT been taken seriously by Ford or the dealerships and this could have killed someone behind me or I could have lost control of the vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11751488
Complaint Date: 2026-07-20
Fail Date: 2026-07-17
Manufacturer Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2019
Summary
Spontaneous fire under hood. Nothing was malfunctuoing, no warning lights. All fluids were good, no temp issues. Parked to to run inside to use rr, was paged and came out car is on fire
Read More...NHTSA ID Number: 11751487
Complaint Date: 2026-07-20
Fail Date: 2026-07-07
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: CIVIC
Model Year: 2023
Summary
During a collision on July 7, the airbag initiated but did not deploy. The car is available for inspection upon request. The safety of the driver was put at risk because the airbag did not deploy when intiated. The driver is not injured, but the car cannot be driven due to the airbag posing a risk to the driver. No one has inspected the vehicle. A call was made to Honda Headquarters on Friday, July 10 to report the critical safety and restraint system failure. The car was functioning properly before the accident, there were no warning lamps, messages, or other symptoms of the problem prior to the failure. The airbag deployment warning was lit after the accident. And there is a systems warning that appears on the dashboard as well when the vehicle is turned on.
NHTSA ID Number: 11751486
Complaint Date: 2026-07-20
Fail Date: 2026-03-26
Manufacturer Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: PACIFICA
Model Year: 2023
Summary
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and stated that parts are limited and that there were 20 other vehicles awaiting parts availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA ID Number: 11751485
Complaint Date: 2026-07-20
Fail Date: 2019-09-05
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ODYSSEY
Model Year: 2013
Summary
The contact owns a 2013 Honda Odyssey. While the contact's wife was driving at an undisclosed speed, the vehicle started driving abnormally rough. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed with oil-fouled spark plugs. The contact was informed that the piston rings needed to be replaced. The vehicle was repaired under the Technical Service Bulletin: 13-081 but the failure reoccurred. The vehicle was taken back to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact was informed that a goodwill discount of 60 percent was provided towards the cost of the repair. The contact referenced an unknown Technical Service Bulletin; however, the vehicle was not included. The manufacturer was made aware of the failure, and a case was filed. The contact was denied the request for reimbursement for the repair. The failure mileage was approximately 87,800.
NHTSA ID Number: 11751484
Complaint Date: 2026-07-20
Fail Date: 2026-07-08
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: E-350
Model Year: 2024
Summary
On two separate occasions, the vehicle's left rear wheel studs have broken off clean with the hub and both rear dual wheels departed the vehicle while in motion. This issue was reported to the local FORD dealer and they reported that they do not know why this is happening. This has happened to five (5) of our other vehicles as well. I am a fleet manager for an EMS service and we have a total of ten (10) of these Ford chassis. The wheels coming off present a hazard to oncoming traffic not to mention the safety of our team members and patients being transported on our ambulances. We sent the vehicle to Kilgore Ford in Kilgore, Texas and they advised they are not sure how this keeps happening. There were no warning lamps that gave the driver a warning that something was wrong until the truck started vibrating and the wheels came off. All of our vehicles, including these FORD Chassis', undergo Preventative Maintenance every 5,000 miles and we check torque on these FORD chassis' because of these continued failures. Our torque wrenches are checked annually for calibration and we utilize the FORD Diagnostic Software and FORD Torque Specification which are followed on every preventative service.
NHTSA ID Number: 11751483
Complaint Date: 2026-07-20
Fail Date: 2026-07-16
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: BRONCO SPORT
Model Year: 2025
Summary
My daughter was driving the vehicle. She left home, drove 2 miles to drop someone off, and returned home on a 2 lane road with a 30mph speed limit. Approximately half way home, while travelling approximately 30-35mph, the hood on the vehicle flew open. It shattered the windshield, bent the hood, and because the hood flew so far back, the top of both front side panels were bent back. The last time the hood had been opened was long before to have the oil changed. There were no warning lights about the hood, and the vehicle had been used quite a bit that day, and at speeds higher than it was travelling when the hood flew open, before the incident occured. We are concerned about latch failure.
Read More...NHTSA ID Number: 11751482
Complaint Date: 2026-07-20
Fail Date: 2026-05-23
Manufacturer Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: RAV4
Model Year: 2022
Summary
The contact owns a 2022 Toyota Rav4. The contact stated that the economy feature disengaged while driving. While the lane assist was activated, the vehicle drifted over into another lane. The engine was revving and backfired. The vehicle lost motive power while driving at undisclosed speeds. The driver's side windshield had a glaze or wax on the outside. While idling, the vehicle surged forward. The driver hovered a foot over the brake pedal. The vehicle was taken to the local dealer but was not diagnosed or repaired. The vehicle was taken to several dealers, AutoNation Toyota Winter Park Service Center (225 N Semoran Blvd, Winter Park, FL 32792); Claremont Toyota (601 Auto Center Dr, Claremont, CA 91711); and Miracle Toyota (37048 US-27, Haines City, FL 33844); but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 52,000.
NHTSA ID Number: 11751481
Complaint Date: 2026-07-20
Fail Date: 2017-07-20
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2017
Summary
The contact owns a 2017 Ford F-150. The contact stated that rainwater was leaking from the headliner and caused water damage to the front seats and carpet, and there was mold inside the headliner of the vehicle. The vehicle was taken to the dealer on several occasions, and the moon roof seals were replaced and the drainage tubes were installed, but the failure persisted. The vehicle was recently taken to a second dealer who diagnosed that the water was entering the vehicle from the rear of the ceiling. The cause of the failure was not yet determined. The contact stated that the mold aggravated a previous health condition. No medical treatment was required. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 7,487.
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