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February 4, 2021 NHTSA CAMPAIGN NUMBER: 21E009000
Flywheel Capscrews Not Tightened Properly
A detached flywheel can cause loss of drive power, increasing the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, increasing the risk of injury.
NHTSA Campaign Number: 21E009
Manufacturer Cummins, Inc.
Components ENGINE
Potential Number of Units Affected 251
Summary
Cummins, Inc. (Cummins) is recalling certain X15 diesel engines, part number D103109BX03. The capscrews that attach the flywheel to the crankshaft may have been improperly torqued, allowing the flywheel to detach.
Remedy
Cummins will notify owners, and dealers will properly torque the capscrews and inspect for possible damage and, if necessary, repair any damage found, free of charge. The recall began March 29, 2021. Owners may contact Cummins customer service at 1-800-286-6467. Cummin’s number for this recall is C2402.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
*** IMPORTANT SAFETY RECALL ***
NHTSA Recall No. 21E-009
February 5, 2021
Jim Bingaman
Peterbilt Product Safety Manager
3200 Airport Rd
PO Box 550
Denton, TX 76202
Dear Cummins OEM Customer:
We are writing to inform you that Cummins Inc. has determined that a safety-related defect exists in certain X15 engines that were manufactured between October 27, 2020 and January 11, 2021. Cummins has initiated a recall of the subject engines. Our records indicate that some of these engines have been shipped to you.
A copy of Cummins’ initial Part 573 Defect Notification report is enclosed. This notification was submitted to the National Highway Traffic Safety Administration (NHTSA) on February 4, 2021. As more fully described in the Defect Notification, the engine flywheel may be susceptible to detaching from the crankshaft, leading to loss of motive power, which may increase the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, which may increase the risk of personal injury.
Enclosed is a list of Engine Serial Numbers for affected engines that our records indicate were shipped to your plants. For engines installed in vehicles that have left your control, we encourage you to make a safety defect determination in accordance with 49 USC 30118 et seq. and, as appropriate, to submit a Defect Notification to NHTSA in accordance with 49 CFR Part 573. Cummins will conduct the recall, including notifying owners pursuant to 49 CFR Part 577, performing the remedy, and submitting quarterly status reports to NHTSA. Cummins is requesting that you provide the associated vehicle model identification, VINs and owner contact information to facilitate owner notification. Please work with your Cummins account team leader to ensure that the requested information is provided to Cummins as soon as possible.
For engines/vehicles that are still in your inventory, please contact the Customer Quality Assurance representative at the Jamestown Engine Plant to arrange for repairs, as necessary. Please note that Federal law prohibits delivery of these engines, or vehicles equipped with these engines, under a sale or lease until this condition has been remedied.
Cummins will conduct a safety campaign to properly torque the subject capscrews and inspect for possible damage and, if necessary, repair the damage.
Cummins apologizes for this inconvenience, but we are initiating this action in the interest of our customers’ safety and satisfaction with our products. Thank you for your assistance.
Please confirm receipt of this communication.
Sincerely,
Steve Collins
Cummins OEM Service and Quality Leader
Enclosures:
Warranty Field Campaign
| Campaign Number: c2402 | Revision: | Released Date: 25-Feb-2021 |
| ISX15 CM2250 SN and X15 CM2450 X124B/X134B Flywheel Capscrew Retorque Safety Campaign | Expiration Date (U.S. and Canada): 25-Feb-2046 | |
| Expiration Date (International): 25-Feb-2046 | ||
Attention
If additional information is required, please contact your Cummins Warranty Operations Group Leader.
Description
This Safety Campaign is being issued to address an issue on certain ISX15 CM2250 SN and X15 CM2450 X124B/X134B units in which the flywheel may be susceptible to detaching from the crankshaft, possibly leading to loss of motive power, which may increase the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, which may increase the risk of personal injury.
Cummins has reported this issue to the U.S. National Highway Traffic Safety Administration (NHTSA), which has assigned it Recall Number 21E-009.
This Safety Campaign authorizes certified repair locations to properly torque subject capscrews and inspect for possible damage and, if necessary, repair the damage on certain ISX15 CM2250 SN and X15 CM2450 X124B/X134B units.
Note : This field action provides for retroactive coverage of repairs completed by Cummins authorized repair locations prior to and in anticipation of the release date of this field action. All service providers attempting to file claims for retroactive repairs should reference Warranty Memo #1825 for instructions.
Note : This document does not authorize repairs for damage due to causes other than capscrews improperly torqued during the manufacturing process.
Action
In order to qualify for repair under this field action, an engine:
- will be covered regardless of coverage status, and
- must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
- Inspect the flywheel components for damage and reuse per procedure 016-005 (Flywheel) in the appropriate service manual.
- Torque the flywheel capscrews per procedure 016-005 (Flywheel) in the appropriate service manual.
Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not listed, may be claimed in Other Claimables. Please consolidate all consumables and claim them as one line item in Other Claimables titled CAMPAIGN SUPPLIES. Please include brief summaries on the details of items claimed.
Material Disposition
There are no materials involved in the field action.
Reimbursements
Parts
There are no parts covered in this field action.
Note : SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair performed.
Labor Using Applicable Access Code and Time
| SRT Code | Description | Time (hrs) |
| 00-90X | Administrative time | |
| 16-05M | Flexplate or Flywheel – Remove and Install – X15 CM2450 X124B (OPTIONAL) | |
| 16-080 | Flexplate or Flywheel – Remove and Install – X15 CM2450 X134B (OPTIONAL) | |
| 16-103 | Flywheel or Flexplate – Remove and Install (OPTIONAL) | |
| 17-01J | Transmission, Manual – Remove and Install (CMI) (OPTIONAL) | |
| 17-151 | TRANSMISSION, MANUAL – REMOVE AND INSTALL (OPTIONAL) |
Travel
Travel is covered under this field action. Towing is covered under this field action.
Other Claimables
Consumables are covered under this field action.
Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not listed, may be claimed in Other Claimables. Please consolidate all consumables and claim them as one line item in Other Claimables titled CAMPAIGN SUPPLIES or other appropriate selections. Please include brief summaries on the details of items claimed.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the “Warranty” tab in QuickServe® Online. If there are additional questions, please contact your local Cummins Distributor.
| Claim Codes | |
| Description | Code |
| Account Code: | 65 |
| Pay Code: | North America Distributor = X |
| Pay Code: | North America Dealer = D |
| Pay Code: | International Distributor = I |
| Pay Code: | International Dealer = R |
| Failure Code: | WSNCFB |
Attachments
Click here to see c2402_esn-list.xlsx
(/service/english/attachments/c2402_esn-list.xlsx)
| Engine Family | Fuel System |
| ISX, QSX15 ISX15 | |
| ISX, QSX15 ISX15 | |
| ISX, QSX15 ISX15 | |
| Design Application | Market Application |
| All | All |
| All | All |
| All | All |
Document History
| Date | Details |
| Document Created; 25-Feb-2021 |
Last Modified: 25-Feb-2021
*** IMPORTANT SAFETY RECALL***
NHTSA Recall No. 21E009
Cummins Campaign #C2402
March 29, 2021
Dear Cummins Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Cummins Inc. has decided that a defect which relates to motor vehicle safety exists in certain ISX Engines that were manufactured between October 27, 2020 and January 11, 2021.
This notice applies to your engine(s) listed in the table on the enclosed list.
WHY IS A RECALL BEING CONDUCTED?
The engine flywheel may be susceptible to detaching from the crankshaft, leading to loss of motive power, which may increase the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, which may increase the risk of personal injury.
WHAT ARE WE DOING ABOUT THE PROBLEM?
Cummins has released field Safety Campaign #C2402 “ISX15 CM2250 SN and X15 CM2450 X124B/X154B Flywheel Capscrew Retorque Safety Campaign” to correct this condition by properly torqueing the subject capscrews and inspecting for possible damage and, if necessary, repairing the damage. This campaign is currently available at Cummins Distributors and authorized Warranty Dealers. The repair will be completed free of charge and most applications will require approximately nine hours to complete.
WHAT SHOULD YOU DO?
Contact the nearest Cummins Distributor or authorized Warranty Dealer to arrange to have this campaign performed on your engine. The distributor or dealer will work with you to schedule the best date to complete this repair.
Federal law requires vehicle lessors receiving this recall notice to forward a copy of this notice to the lessee within ten (10) days. Also, it is a violation of Federal law for a dealer to deliver a new vehicle or equipment covered by this recall notice under a sale or lease until the defect has been remedied.
WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?
If you have questions or concerns about this recall, please contact your local Cummins Distributor or authorized warranty dealer. You may also contact Cummins Care at 1-800CUMMINS (1-800-286-6467), or visit our website at care.cummins.com.
If you have a complaint relative to this recall, you may report it to the following:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE Washington, DC 20590
You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
If you have not registered your Cummins product, please complete the enclosed registration card or register your product at https://prodreg.cummins.com/prodreg/#/webform/contactInfo.
If you are no longer the owner of the engine or vehicle listed in the table below, please forward this notice to the new owner or provide the new owner’s contact information to Cummins so that we can notify them of this recall.
Cummins is taking this action in the interest of safety and satisfaction with our products. We apologize for any inconvenience and thank you for your attention to this matter.
Sincerely,
Campaign Administrator Cummins Inc.
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| CUMMINS | X15 | |
12 Associated Documents
Miscellaneous Document – 21E-009 2Q2021 US Aggregate Qtrly Report Supplement
RMISC-21E009-8719.pdf 193.824KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-21E009-2795.PDF 211.235KB
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Manufacturer Notices(to Dealers,etc)
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ISSUED Owner Notification Letter(Part 577)
RCONL-21E009-6931.pdf 535.606KB
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Remedy Instructions and TSB
RCRIT-21E009-7218.pdf 83.714KB
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Recall Acknowledgement
RCAK-21E009-4007.pdf 697.495KB
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Defect Notice 573 Report
RCLRPT-21E009-7353.PDF 215.528KB
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Miscellaneous Document-21E-009 1Q2021 US Aggregate Qtrly Report Supplement
RMISC-21E009-1151.pdf 192.452KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-21E009-1604.PDF 211.129KB
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Recall Quarterly Report #3, 2021-3
RCLQRT-21E009-9698.PDF 211.313KB
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Miscellaneous Document – 2021-3 Quarterly Report breakdown
RMISC-21E009-4829.pdf 194.041KB
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Recall Quarterly Report #4, 2021-4
RCLQRT-21E009-6964.PDF 211.422KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21E009&docType=RCL
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