NHTSA ID Number: 11023367
Manufacturer Communication Number: 22-NA-083
TSB/Document Date: 2025-09-27
Summary
This service bulletin provides Requirements for Replacement of the Dual Mode Cord Set Under Warranty.
Bulletin No.: 22-NA-083
Service Bulletin
Date: May, 2025
TECHNICAL
Subject:
Brand:
Requirements for Replacement of Dual Mode Charge Cord Set Under Warranty
Model:
Model Year:
from
Escalade IQ
2025
Escalade IQL
2026
LYRIQ
2023
OPTIQ
2025
Blazer EV
2023
Bolt EUV
2022
Equinox EV
Silverado EV
HUMMER
EV
2024
VIN:
to
Propulsion:
from
Drive Unit:
to
2026
—
—
—
—
2025
2022
2024
Involved Region or Country
North America Only
Condition
Note: Dealers need to get PRE-APPROVAL using the CSMT PRA process BEFORE
replacing charge cords under warranty.
When replacing any of the dual mode charge cord set components under warranty, you
must return the main cord set assembly and both grid plugs: (1) charge cord body, and
(2) swappable grid plugs.
Note: Depending on region or components replaced, you may not be prompted to
return components. Only return components when prompted after claim submission.
Note: Dual Level Cord set suppliers have changed. Charge Cord Modules and
adaptors are not interchangeable between suppliers.
Note: It is not required to return the storage bag (if equipped). The new charge
cord set, and grid plugs will not come with a new storage bag.
Note: Failure to return all components (minus the storage bag if equipped) may result in
a debit of the warranty claim. Charge cords are not to be replaced due to customer abuse
or failure to comply with charge cord instructions. Many charge cords are returned without any trouble found. Additional information is appreciated on the repair order as to why
the cord set is being replaced, such as the LED light status, which grid plug was being
used, etc.
Example: "Charge Cord Fault Detected" - White off / Flashing Red or "Charge Cord
Internal Fault Present - White off/ White off/ Solid Red, as referenced in the Plug-In
Charging Malfunction per Single Mode (voltage) Charge Cord Status Indicator Key in SI.
Copyright 2025 General Motors. All Rights Reserved.
Page 2
May, 2025
Bulletin No.: 22-NA-083
Cause
The product quality team requests that the module be returned along with the grid plug
the customer is using to be returned to perform proper root cause analysis on the
returned assembly.
Correction
Refer to SI procedures and other published bulletins to aid in cord set diagnosis for
known customer induced issues prior to replacing the cord set under warranty.
All charge cords are part of the Pre-Repair Authorization process for warranty repairs.
Please refer to Service Bulletin # 18-NA-306 for the pre-repair authorization process.
Note: Replacing a cord set for a customer induced condition may result in a debit of the
warranty claim. Warranty coverage is for manufacturing defects.
Note: The individual components are available to repair customer induced, non-warranty
conditions for (NEW) Aptiv cord sets only.
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws
applicable to the activities it performs under this bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all
specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must
be performed by a technician who has successfully completed the required training.
Refer to Plug-In Charging Malfunction per Single Mode (voltage) Charge Cord Status Indicator Key- printed in SI.
(OLD) Webasto Cord Set
6563118
Bulletin No.: 22-NA-083
May, 2025
Page 3
(NEW) Aptiv Cord Set
6724763
Return BOTH the Charge Cord Body Module (1) and the Grid Plug that the customer was using when the fault
occurs (2), as shown in the pictures above.
Note: Failure to return both failed components and provide clear description of the fault may result in a debit of the
warranty claim.
Parts Information
Description
Webasto Part Number (Old
Supplier)
Kit
85163382
Aptiv Part Number (New Supplier)
(85720051 supersedes to 85775040)
85720051 + 85668834 + 85668835
24044913
24048526
24050462
24295525
24054348
Main Cord Set Module
24054139
(85720051 supersedes to 85775040)
24046510
24055951
24048526
24055952
24050461
120 Grid Plug
240V Grid Plug
24295528
24050459
24295536
24050460
85668834
85668835
Page 4
May, 2025
Bulletin No.: 22-NA-083
Warranty Information
A Charger Cable Kit that comes with the vehicle from the factory (RPO PSC) is covered under the New Vehicle
Bumper-to-Bumper Limited Warranty (Canada Base Warranty) period. Pre-Repair Authorization is required per
the process outlined in Bulletin 18-NA-306.
Charger Cable Kits and other part numbers listed in the parts section of this bulletin that are sold over the counter
are covered for 12 months (parts only).
For vehicles repaired under warranty, use:
Labor
Operation
Description
Labor Time
Transaction Type
Net
5040230
Drive Motor Battery Charger
Cable Kit Replacement
Use Published Labor
Operation
ZREG – For Charger
Cable Kit components
that came with the new
vehicle from the factory
(RPO PSC)
N/A
ZPTC – for Charger
Cable Kit components
sold over-the-counter
Version
8
Modified
Released April 19, 2022
Revised March 23, 2023 – Added Cadillac LYRIQ, 2023 Model Year, updated Condition,
Correction and Parts Information.
Revised March 04, 2024 – Revised to add Blazer EV, HUMMER EV SUV, Equinox EV,
Silverado EV, 2024 Model Year, and updated the Condition and Parts Information.
Revised June 27, 2024 – Updated Parts Information.
Revised August 23, 2024 – Added Sierra EV, 2025 Model Year, (NEW) Aptiv Cord Set
picture, and updated Condition and Parts Information.
Revised December 03, 2024 – Added the Cadillac Escalade IQ and updated the Parts
Information and Warranty Information sections.
Revised March 06, 2025 – Added the Cadillac OPTIQ and updated Parts Information.
Revised May 16, 2025 – Added 2026 Cadillac Escalade IQ / IQL and first Note in
Condition section.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 22-NA-083
Replacement Service Bulletin Number:
MFR Communication Date: 2025-05-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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