GENERAL MOTORS
DCS7552
URGENT - DISTRIBUTE IMMEDIATELY
Date:

August 13, 2026

Subject: N262558680 - Customer Satisfaction Program
3rd Row Head Restraints
Models: 2024 Chevrolet Traverse
2024 GMC Acadia

General Motors is releasing Customer Satisfaction Program N262558680
today.
This is a phased launch.
Investigate Vehicle History (IVH) in the GM Global Warranty Management system
MUST always be checked to confirm vehicle involvement and MUST be in OPEN
status prior to beginning any required inspections and/or repairs. DO NOT use
Service Information with VIN search, as it will not verify the VIN eligibility for field
actions.
What Should Dealers Do: Dealers should review IVH, or the Dealer Maxis reports
for open VINs in their inventory. Dealers can view the attached bulletin, and it
will also be displayed in Service Information tomorrow.
A Stock VIN list is not included as our records show there are no vehicles in
dealer new inventory or in-transit.
For dealers with involved vehicles, a listing has been prepared and will be
available through GM Global Connect Maxis Field Action Reports or GWM Fijield
Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers
with the PROMPT COMPLETION of these vehicles. The Customer In-Service
tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this field action may be a violation of law in
several states.
END OF MESSAGE

Customer Satisfaction Program
N262558680 3rd Row Head Restraints
Release Date:
Attention:

August 2026

Update:

00

This is a phased launch.
Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always
be checked to confirm vehicle involvement and MUST be in OPEN status prior to beginning any
required inspections and/or repairs. DO NOT use Service Information with VIN search, as it will
not verify the VIN eligibility for field actions.
This program is in effect until September 30, 2028.
Model Year

Make
Chevrolet
GMC

Model

From
2024
2024

Traverse
Acadia

To
2024
2024

Investigate Vehicle History (IVH) in the GM Global Warranty Management system MUST always be checked to confirm
vehicle involvement and MUST be in OPEN status prior to beginning any required inspections and/or repairs. DO NOT
use Service Information with VIN search, as it will not verify the VIN eligibility for field actions.
Condition
Correction

Certain vehicles listed above may have a condition in which the 3rd row head restraints may not lock in
the upright position, or may not release from the upright position.
Dealers will replace the 3rd row head restraints.

Parts
Quantity
2

Part Name

Part No.
*

3rd Row Seat Head Restraint

Important: As you perform the following service procedure make sure you properly replace any/all of the single
use parts per Service Information (SI). Reference GM Parts Connect in accordance with the vehicle VIN for proper
part number applications.
Note: * Use the VIN and GM Parts Connect to determine which 3rd Row Head Restraints to order.
Reminder: Parts may be removed from SPRINT and Retail Inventory Management (RIM) and be non-returnable. Dealers
should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect. Due to the
limited initial parts availability, dealers are encouraged not to order these parts for use as shelf stock.
Warranty Information
Labor
Operation
9108524
9108525
9108526

Description
Replace Both 3rd Row Seat Head Restraints
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.8
N/A
0.2
N/A

Trans.
Type
ZFAT
ZFAT

Net
Item
N/A
*

ZFAT

**

Note: To avoid having to “H” route the customer reimbursement transaction for wholesale approval, it must be submitted
prior to the repair transaction.
* For USA & Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 USD
($25.00 CAD) administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Important: As you perform the following service procedure make sure you properly replace any/all of the single
use parts per Service Information (SI). Reference GM Parts Connect in accordance with the vehicle VIN for proper
part number applications.
Replace BOTH 3rd Row Seat Head Restraints. Refer to 3rd Row Seat Head Restraint Replacement in SI.

Page 1 of 3

Customer Satisfaction Program
N262558680 3rd Row Head Restraints
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through the end date as noted in the Attention box. Customers who have recently purchased vehicles sold
from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are
to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers.
Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the
notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through the end date as noted in the Attention box, you must take the steps necessary to be sure the program correction
has been made before selling or releasing the vehicle.
Dealer Reports – For USA
For dealers with involved vehicles, a listing has been prepared and will be available through GM Global Connect Maxis
Field Action Reports or GWM Field Action Batch Search Report. The Inventory tab of the dealer reports will contain
VINs that apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of
these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary
to complete this field action may be a violation of law in several states.
Courtesy Transportation
USA - For repairs covered under this Field Action, Courtesy Transportation can be made available ONLY if the
customer/vehicle qualify for Courtesy Transportation per Bulletin 07-00-89-037.
Canada - Courtesy transportation is available for customers whose vehicles are involved in a product program and still
within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy
transportation program details. Refer to the most current Home Office Letter (YYYY-604) on the Courtesy
Transportation Program for details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of sample customer letter
included with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer within one year of the date on the customer letter. See General Motors Service Policies and
Procedures Manual (USA & Canada) or local Policies and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N262558680 3rd Row Head Restraints

This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your GM vehicle may have a condition in which the 3rd row head restraints may not lock in the
upright position, or may not release from the upright position.
Your satisfaction with your vehicle is very important to us, so we are announcing a program to prevent this condition or,
if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the 3rd row head restraints. This service will be performed for you at no
charge until September 30, 2028. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
Reimbursement: Even though you may have previously had repairs for this condition, you will still need to take your
vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter,
and those repairs were completed prior to this mailing, please complete the enclosed reimbursement form and
present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if
this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement
Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented
to your dealer or received by the Reimbursement Department within 1 year from the date on this letter, unless state law
specifies a longer reimbursement period.
You may schedule your vehicle for repair using the QR code below. For more information about your vehicle, or if you
have questions or concerns that your dealer is unable to resolve, please visit gm.com/service. You can also use your
preferred voice assistant (for example, “Please go to GM.com”), or call the Buick, Chevrolet or GMC Customer
Assistance Center at 1-866-467-9700. For Cadillac, please call 1-800-333-4223.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N262558680

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